Processes and stages of crisis intervention

1. CRISIS AND CRISIS
INTERVENTIONS
Collaborate session
Meg Sakilayan-Latvala
Spring 2019

2. Learning Assignment 1
Infographic
ANY QUESTIONS?
• Read the instructions and follow the steps!
• Remember to include a list of references, at least 2
books!
• You can also look for other references!

3. ASSESSMENT CRITERIA:
• Diak Guidelines
Infographic – 40 % (2cr)
Crisis Intervention plan – 40% (2 cr)
Seminar presentation – 20% (1cr)

4. ASSESSMENT CRITERIA:
Content: 50%
- Demonstrates an understanding and critical
analysis/reflection of the topics
Coherence: 40%
- Clarity of ideas/thoughts, organized, easy to
follow/read, ideas were clearly expressed.
Creativity: 10%
- Ideas were expressed in an innovative,
engaging way.

5. Basic Crisis
Intervention Skills
1.Attending (Encountering)
2.Listening
3.Reflecting

6. ATTENDING SKILLS
(Non-verbal cues)
• Eye contact
• Body position
• Vocal tone
• Silence
How do you communicate
empathy non-verbally?

7. LISTENING SKILLS
• Active listening
• Open- ended vs. closed questions
 effective questioning!
• Facilitative listening
 initial owning statements
 listen to both facts and emotions
 facilitative responding (restate
and respond!)
 helping in understanding the full
impact of the crisis situation.

8. REFLECTING SKILLS
• Paraphrasing
 key words, themes, content
• Reflecting feelings
 identify and then communicate!
 introductory phrase – feeling-
paraphrase – check accuracy

9. REFLECTING SKILLS
• Reflecting feelings
 Defuse by stating the clients,
wants, needs, or goals
Some tips:
 Pay attention to the tense
 Avoid parroting
 Reflect mixed emotions

10. REFLECTING SKILLS
• Summarizing
 Focused
 Signal
 Planning