FINAL REPORT

Running Head: LEVEL OF UTILZATION OF HUMBER LIBRARY Page 1
WHAT IS THE LEVEL OF UTILIZATION OF THE HUMBER LIBRARY AT THE
LAKESHORE CAMPUS BY GLOBAL BUSINESS MANAGEMENT 2ND SEMESTER
INTERNATIONAL STUDENTS?
BUSINESS RESEARCH METHODS
RSMT 5001-OLB
THE FIFTY BUCKS GROUP
Kerri-Ann Norman-N00996171
Simone Clarke-N01089843
Gabriela E. Nava Ang-N01077590
Nishant Pandya-N01122473
Emmanuel Hagedorn- N01063293
December 1, 2015.

TABLE OF CONTENTS
Executive Summary………………………………………………………………..
Introduction………………………………………………………………………...
Research Method…………………………………………………………………..
Research Results…………………………………………………………………..
Limitations…………………………………………………………………………
Conclusion…………………………………………………………………………
Appendices…………………………………………………………………………

EXECUTIVE SUMMARY (INSERT)

INTRODUCTION
Background
The main reason for conducting this research was triggered by an investigation of the
Global Business Management program structure, we realized students are given numerous
assignments from all subject area which demanded a high volume of research. And since a great
majority of the students enrolled in the program are international students with different
backgrounds (Academic and Professional), it has come to our attention we do not have the same
experience in using the library services. Therefore we decided to conduct a research to find out the
level of utilization of the Humber Library at the Lakeshore campus among the international
students in the Global Business Management Program.
Initially the group’s assumptions were ambiguous and based on conjecture needing
support. However after basing facts on the reference materials identified through a secondary
research process, the ambiguity was slightly diminished and the resources brought up facts that
supporting previous conjecture. Furthermore, a basis for surveying activities were brought unto
hindsight supporting our intended actions.
Problem Question and Objective
The purpose of the study is to identify the level of utilization of the Humber Library at the
Lakeshore Campus by the Global Business Management 2nd Semester international students. So
in order to better analyze the problem we selected three sub-objectives:
 To identify the frequency of use of the Humber Library by the Global Business
Management 2nd Semester international students
 To identify their familiarity with the resources offered by the library and
 To determine their level of satisfaction with the service provide by the library
Literature Review
We carried out extensive literature review on our research problem to comprehend if we could
find any similar academic papers that would reveal findings of the research under other
conditions or similar conditions as ours. Kimberly Miller (2014) highlighted such a report in
a book titled: “Patterns of undergraduates’ use of scholarly databases in a large research

university” by a librarian from Towson, Maryland, United States of America. The entire
research was highly similar to what is to be attempted by our group with minor differences
such as population size and the purpose of undergoing the research. Omotunde oluwatobi,
Maria Ehioghae, Aluko-Arowolo TK and Ayoola Olusegun Onasote (2014), also performed a
study on utilization of library resources for effective research output among post graduate
students in Adventist University of Africa this research material was a study performed by
students from Babcock University, Nigeria where the purpose and general methods of
research conducted by the group was also highly applicable to our research. Conclusions
were drawn as Amy Catalano (2013)main purpose of research was to draw out patterns of
information seeking behaviour of graduate students her report revealed that graduate students
begin their research on the internet much like any other information seeker, consult their
faculty advisors before other people, and use libraries in diverse ways depending on the
discipline studied. Additionally differences were noted between international and home
students, and doctoral and master’s students. Thus is our intention to identify if this is so
among our international students in our Global Business Management Program.
ResearchMethods
ResearchDesign
The main purpose of our research was to address a particular question. There a descriptive type
of research was ideal for finding more information to clear up the uncertainty that clouded our
minds on this matter. Our target audience was the international students at Humber College
registered in the Global Business Management Program to be investigated only on this one
occasion the cross sectional design was most appropriate for this research. The main source of
our data was derived from a primary source in the form of a survey specifically a
questionnaire. It was structured with mostly structured questions and minimal open ended type.
One of the main reason for choosing this type of survey was that it’s cost effective and we were
better able to distribution, capture and control the survey and data was collected in a timely
matter with its use.

Sample Design
The design we adapted was a non-probability census population type of design. The respondents
were not randomly selected instead we selected our population based on the fact that we had a
subjective idea in mind, therefore we targeted a specific group. Which was the international
students in the Global Business Management Program. We utilized the purposive approach of the
non-probability type, being that we had a particular plan in mind for our research. The population
was seventy eight students (78). This size will allow us to effectively generalize any conclusion
towards the overall population as this will be a population census outcome.
Fieldwork and Data Collection
To demonstrate the fieldwork each member of the group which is a total of five (5) individuals
each received equal amount of questionnaires to be distributed to sample. With a total of 78
questionnaires each member was given approximately fifteen (15) questionnaires to be handed to
respondents and collected immediately after completing it in just about ten (10) minutes. This
method worked effectively as each member was given two (2) days in which to distribute and
collect data based on our timesheet set in our proposal. We encountered minimal issues with this
method of fieldwork and data collection technique.
Analysis Discussion (INSERT)
It was a descriptive analyst …

Research Results
Figure. 1 Total Respondents in Survey
Figure 1 point out a total of sixty five respondents successfully completed the survey correctly,
there were 95% who were international students while 5% indicated they were not international
students.
Figure. 2 Usage of Humber Library by international students
Figure 2 specifies a total of 87% of the respondents indicated that they use the Humber Library
both Physical and Online while the remaining 13% indicated that they never used the any
services.
62, 95%
3, 5%
Respondents Category Distribtion
International Student
Non International Student
54, 87%
8, 13%
Humber Library Use
Used Humber Library
Never Used Humber
Library

Figure 3. Demographic Distribution of Respondents
Figure 3 indicates that of the fifty four (54) students who indicated that they have used the
library services forty three (43%) were females and thirty one (57%) were males.
Figure. 4 Age group of Respondents
Figure 4 showed, the overall age group of the respondents ranged from under 25 to over 46. The
majority which was 80% of the students were under the age of twenty five while 19% were
between the ages of 26 and 35. Only 2% was over the age of 46. There were no respondents who
were between the age of 36 and 45.
31,
57%
23, 43%
Demographic Distribution
MALE
FEMALE
Prefer not to answer
43
10
0 1
0
5
10
15
20
25
30
35
40
45
50
25years and under 26-35years 36-45 years 46years and over
No.ofRespondents
Ages
Distrubutionof Age Group

Figure 5 .Level of Usage for Humber Library Resources
Figure 5 showed a total of 56% students indicated that they utilized both the physical and the
online library services while 19% utilized mainly the physical library only and nine 17% used
mainly the online library resource only. There were 4% who used neither the physical nor the
online library services.
Figure 6. Frequency Distribution of visits to Physical Library Facility
Figure 6 revealed that the students who indicated that they have used the library facility, there
were 24% who indicated that they did not use the library facility on a weekly basis while 63% of
the respondents indicated that they utilized the physical Humber Library facility at least once or
twice weekly. A minimal amount of 4% used the facility three to five times weekly while 7%
2
9 10
30
0
5
10
15
20
25
30
35
None Online Library
Resource
Physical Library
Resource
Both
No.ofRespondents
Types of Resources
Humber Library Resource Usage
13
34
2
4
0
5
10
15
20
25
30
35
40
None 1 – 2 times 3 – 5 times 6 times or more
No.ofRespondents
Number of Visits (in a week)
Frequency of PhysicalLibrary Visits

indicated that they frequently utilized the library facility. That is, they visited the library six or
more times weekly do conduct their various assignments and research.
Figure 7. Frequency of use of Humber Library resources
Figure 7a.Humber Library resources ranked on a scale of 1 to 3
Figure 7&7a shows in terms of the resources that are accessed by the students, the most utilized
resource according to the results of our survey are books followed by articles, newspapers
articles, journals and magazines respectively. In a similar manner, the respondents in their
2
47
23
12 12
4
0
5
10
15
20
25
30
35
40
45
50
None Books Articles Newspaper Journals Magazines
No.ofRespondents
Types of Library Resources
Distribution of Library Resource Used
0
5
10
15
20
25
30
35
40
Books Articles Newspaper Journals Magazines
No.ofRespondents
Types of Library Resources
Ranking of Resource Used
HIGH
MEDIUM
LOW

ranking of the resources gave books the highest rating on a scale of one to three, with three being
the highest ranking.
Figure. 8. Frequency Distribution of Online Resources
Figure 8 indicates the students were also asked to indicate if and how do they utilize the online
resources. A total of fifty one student responded to this question indicating that 25% did not use
the online resources, 49% indicated that they used the online system at least once or twice while
14% of respondents used the online system 3 to 5 times weekly. The remaining 12% indicated
that they utilized the system six or more times weekly.
Figure 9. Frequency Distribution of Online Resources Used
13
25
7 6
0
5
10
15
20
25
30
None 1 – 2 times 3 – 5 times 6 times or more
No.ofRespondents
Online Visits (in a week)
Distributionof Online Visits
14, 18%
8, 11%
35, 46%
14, 18%
5, 7%
Distributionof Online Resources Used
My Program
By Type
eResources A-Z
Journals
Catalogue

Figure 9a. Humber Online resources ranked on a scale of 1 to 3
Figure 9 &9a showed similarly, amongst the online resources, the eResources A-Z was ranked
highest and was most frequently used with 35 respondents (46%) classifying the eResources A-Z
as their preferred online resource followed by “Journals 18%” and “My Programme 18%”, “By
Type 11%” and “Catalogue 7%”.
Table. 1 Likert Scale Distribution Showing Satisfaction
Very
Satisfied
Satisfied Neutral Dissatisfied Very
Dissatisfied
Total
Service
Response
General Humber
Library Services
9 39 4 7 6 65
Availability of
Research Materials
11 26 13 2 1 53
Access to Materials 13 28 10 1 0 52
Total Response
(satisfied level)
33 93 27 10 7 170
Percentage 19% 55% 16% 6% 4%
Table 1 indicates overall the students surveyed indicated that they were satisfied with the
resources and services provided by the Humber Library Service. However, there were thirty
three (33) respondents (19%) who indicated that they were very satisfied with the Humber
Library services.
Regarding the “Availability and Access to Materials, there were 55% who indicated that they
were satisfied, while 16% who felt neutral about the services offered by the Humber Library. On
0
5
10
15
20
25
30
My Program By Type eResources
A-Z
Journals Catalogue
No.ofRespondents
Online Resources
Ranking of Online Resources
HIGH
MEDIUM
LOW

the other hand 17% indicated that they were dissatisfied and 4% felt very dissatisfied with the
services offered.
An analysis of the table above shows that most of the respondents were within a “satisfied” level
with ninety three responses to service, availability and access to materials. Most students felt
satisfied however the numbers fell by 33 and 28% respectively and when asked about the
availability and research material and access to material.
Limitations
Some of the limitations we encountered while conducting our research were, issuing the survey
instead of sitting down with students while completing questionnaire. Results showed that they
did not answer some of the questions properly by following the instructions. The other issue that
a few students refused to take part of our survey that was purely voluntary by nature, had some
impact of meeting our census total. This had some impact to our research as it resulted in a decrease
in the total number from being a total of 78 students to being 65students.Throughout the general
questionnaire questions some respondents did not respond to all the satisfaction and ranking
questions thus we were not able to capture a 100% feedback on those items.
Conclusions/Discussion
Our general conclusion on finding out the level of utilization by the Humber library at the lakeshore
campus by Global Business Management 2nd semester international students is that a significant amount
of the students do actually use the library at least one to two times a week to carry out their assignments
and researches for their various courses in the program. Surprisingly a greater portions of the users were
found to be males ranging mostly under the age of 25years. Both gender showed a high rate of using both
the Physical and Online resources. For the physical facility the book was the resource ranked as the top
resource type used among the students while for the online resources the eResource came out on top as the
most used online resource which students used once or twice throughout the week. The overall level of
satisfaction among both services indicated that majority of the international students were satisfied with the
level of accessibility of materials, the availability of resources and the general services provided by the
Humber College Library at the Lakeshore campus.
Recommendations
The overall feedback revealed that the international students in the Global Business Management
Program were radically using the Humber Library services regularly both the physical facility and
the online services, it’s no doubt that this was because a significant number of students were

satisfied with the level of service and resources they were being offered. However, we would
recommend that they provide faster working computers in the physical facility to aid them in
carrying out research more efficiently and proposed increase in the number of copies of required
text for courses would be appreciated due to the high cost for text books. Therefore, we encourage
the Humber Library at the Lakeshore campus continue to offer good quality service and try to
work on the areas of concern among the students.

APPENDICES
References
Miller K. (2014). Undergraduate Use of Library Databases Decreases as Level of Study
Progresses. Retrieved from
http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/22169/17143
Oluwatobi O., Ehioghae M., Aluko-Arowolo TK., & Onasote A. (2014). Utilization of
library resources for effective research output among post graduate students in Adventist
University of Africa. Retrieved from http://garj.org/garjss/8/2014/3/4
Catalano, A. (2013). Patterns of graduate students' information seeking behavior: A meta-
synthesis of the literature. Journal of Documentation, 69(2), 243-274. Retrieved from
http://dx.doi.org/10.1108/00220411311300066

This questionnaire should take 10-15 minutes to be completed. Instructions: Please tick the
appropriate response(s). Hand survey to field worker when completed.
SECTION I -BACKGROUND INFORMATION
1. Are you a registered international student in the second semester of the Global Business
Management program?
YES NO
If your response to question 1 “YES”, continue to question number 2. If “NO”, Please
stop here, thank you.
2. Have you ever used the Humber Library on campus?
YES NO
If your response to question 2 “YES”, continue to question number 3. If “NO”, Please
stop here, thank you.
3. What is your gender?
MALE FEMALE Prefer not to answer
4. What age group are you?
(25years and under) (26-35years) (36-45 years) (46years and over)
5. Have you ever used any of the following resources?
None
Online Library Resource
Physical Library Resource
Both
If the answer to question 5 is “NONE” please hand the survey to the field worker. Thank
you

SECTION II- FREQUENCY AND FAMILIARITY
6. How often do you visit the physical facility in a typical week?
None
1 – 2 times
3 – 5 times
6 times or more
7. Which of the library resources do you use most? (Mark all that apply)
None
Books
Articles
Newspaper
Journals
Magazines
If your response to question 7 is “None” please continue to question 9?
8. Among the selected resources in question 7, rank the top three (3) that you use most
frequently.
One (1) being the highest and three (3) lowest
1. _____________________
2. _____________________
3. _____________________
9. How often do you visit the online site in a typical week?
None
1 – 2 times
3 – 5 times
6 times or more
If your answer to question 9 is “NONE”, please proceed to question 12
10. What online service category(s) do you access to conduct your course assignments?
(Mark all that apply)

My Program
By Type
eResources A-Z
Journals
Catalogue
11. Among the selected resources, rank the top three (3) that you use most frequently.
One (1) being the highest and three (3) lowest
1.__________________
2.__________________
3.__________________
SECTION III - SATISFACTION LEVEL
12. How satisfied are you with the general library experience (service)?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
13. How satisfied are you with the supply level of the research materials that are available in
the library facility?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
14. How satisfied are you with accessibility of the research materials in the library facility?
Very Satisfied
Satisfied
Neutral
Dissatisfied

Very Dissatisfied
15. Are there any recommendations you wish to share that could assist in improving your
library experience?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Contact Information:
Team Leader: Terri-Ann Morgan
Phone: (647) 333-0808
Faculty Supervisor: Mr. Owen Parker
Phone: (647) 635-2070
School: The Business School
Campus: Humber Lakeshore, 2745 Lakeshore Blvd West, L5R 1G7
End of Survey
Thank you for your participation. Please have a great day!!

Results
Data
Question1
International
Student
Non
Internati
onal
Student
62 3
Question2
Used Humber
Library
Never
Used
Humber
Library
54 8
Question3 MALE FEMALE
Prefer not
to answer
31 23 0
Question4
25years and
under
26-
35years
36-45
years
46years
and over
43 10 0 1
Question5
None
Online
Library
Resourc
e
Physical
Library
Resource Both
2 9 10 30
Question6 None
1 – 2
times 3 – 5 times
6 times or
more
13 34 2 4
Question7 None Books Articles
Newspape
r Journals
Magazines
2 47 23 12 12 4
Question8 Books Articles
Newspape
r Journals
Magazines
HIGH 35 2 3 2 1
MEDIUM 3 18 6 4 4
LOW 3 5 5 6 7

Question9 None
1 – 2
times 3 – 5 times
6 times or
more
13 25 7 6
Question10 My Program
By
Type
eResource
s A-Z Journals
Catalogue
14 8 35 14 5
Question11 My Program
By
Type
eResource
s A-Z Journals
Catalogue
HIGH 4 0 24 6 0
MEDIUM 5 4 3 6 5
LOW 6 4 1 4 2
Very
satisfied Satisfied Neutral
Dissatisfie
d
Very
dissatisfie
d
Question12
Service
Satisfaction 9 39 4 7 6
Question13
Availability of
research
material 11 26 13 2 1
Question14
Access to
materials 13 28 10 1 0
Q15 COMMENTS
need faster
computers
need more
copies of
required text
book in physical
facility

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