1. KENT ALAN DYER
3038 Boulder Park Drive • Nashville, Tennessee 37214 • 615.364.0047 • Saxononyx@gmail.com
QUALITY ASSURANCE ANALYST & PROGRAMMER/DEVELOPER
Highly accomplished Senior Quality Assurance Analyst with demonstrated experience in delivering exceptional
process, analysis and testing operations improvement. Results-driven professional known for solving problems,
designing new system sections and repairing gaps to develop technological solution for achieving all strategic
business goals.
Problem Solving • Repairing Code • Continuous Process Improvement •
Quality Assurance • Programming • System Design • Software Tools & Languages • Cost Control
Quality Assurance Automation • Testing Plans • Regulatory Compliance • Specification Design
PROFESSIONAL EXPERIENCE
Medhost, Nashville, Tennessee • 2012 to present
Quality Assurance Analyst
• Develop test scripts for the Ancillary and Order Management teams In an Agile environment.
• Write and perform QA test for Clinical Reactionary team.
• Develop automated test runs for smoke and regression testing using Test Drive/Test Bench And RFT software
• Perform reviews of finished automated test run from other testers
• Work with Original software to fix bugs and perform enhancements to Test Drive software
• Write and perform regression tests for the E/archive and DMS systems
• Write and perform Revenue Cycle and General Financial regression tests
• Perform General Financial system tests
• Write Regression test for E/Archive using RFT
ACS, Nashville, Tennessee • 2010 to 2012
Quality Assurance Analyst
• Run Quality test on web based system to ensure it meet the needs of Health and human services
• Write and execute test scripts to prove state requirements are met by the system
• Write defects to help developers improve programs correctness and efficiency
• Work with developers to help fix any issues found in the system.
STATE OF TENNESSEE, Nashville, Tennessee • 2009 to 2010
Business Analyst II
• Analyze programs and write specifications for modification to comply with and implement new government
Unemployment insurance programs
• Design And implement test plans to assure quality and system readiness of new programs and modifications to
existing programs
EMDEON BUSINESS SERVICES/WEBMD, Nashville, Tennessee 2004 to 2008
Senior Quality Assurance Analyst (2005 to 2008)
• Authored and executed testing plans while collaborating with developers to repair problems discovered within
code.
• Teamed with developers and business analysts on new code and system designs.
• Led system testing and cross checks while inserting national provider identifiers into each claim.

2. • Reduced number of abends by 360+ annually through multiple process improvements.
• Optimized business performance and capability by serving as key member on batch switch consolidation
project.
• Orchestrated quality assurance normalization of 5K+ data sets for standardization of names, DR and security.
• Slashed costs by 34%+ and handled future increases in claim load by designing and maintaining quality
assurance tester of new front end.
Senior Programmer Special Projects (2004 to 2005)
• Created specifications for new programs while meeting or exceeding strict government mandated time
projection.
• Ensured validation of HIPAA complaint claims by designing and programming updated system.
Senior Production Control Analyst (1997 to 2004)
• Developed and implemented system enhancements for Cobol and JCL systems.
• Devised process to identify, repair and prevent future abends system-wide.
• Crafted training program to instruct new production control and development team members on system
functionality.
• Guaranteed company would be Y2K compliant by installing and monitoring mainframe changes.
• Led implementation of 4010 and HIPAA mandated system changes to maximize business services and
performance.
• Reduced overnight batch run time from 9 to 3 hours while boosting volume from 800K transactions to 3M+
transactions by heightening system efficiency.
• Cut average number of abends from 10 to 12 per night to just 3 to 5 per night.
• Saved CPU and clock time by developing single allocation system to author 50K+ reports.
• Fueled efficiency by modifying batch system from running once per day to 4 times per day.
• Modified batch system to run up to 4 times a day, instead of only once per day.
Early Career (details on request): Programmer/Analyst, American General Life Insurance (1994 to 1997) &
Programmer/Analyst, State of Tennessee (1991 to 1994)
EDUCATION: Bachelor of Science, Computer Science, Middle Tennessee State University, Murfreesboro,
Tennessee
TECHNICAL SKILLS: Cobol • JCL • Microsoft Office • Test Bench • Test Drive • IBM Mainframe • RFT