1. CPRD & CSD SL Emerge High Fliers with Successful Delivery at
Southwest Airlines
November 19, 2015
October 25th marked a major milestone in our relationship with Southwest Airlines as Capgemini’s first release of the Air Cargo Suite went live in
production and it was a huge success! The system has been incident free in production for over a week, thanks to the efforts of our Consumer
Products Retail & Distribution (CPRD) and NA Custom Software Development (CSD) service lines and the Rightshore® team in India.
About Southwest Airlines
In its 44th year of service, Dallas-based Southwest Airlines (SWA) continues to differentiate itself from other air
carriers with exemplary Customer Service delivered by more than 47,000 Employees to more than 100 million
Customers annually. Southwest operates more than 3,600 flights a day, serving 94 destinations across the United
States and six additional countries. SWA has been named to Fortune Magazine's World's Most Admired Companies list for 21 consecutive years.
Southwest was ranked as the No. 7 Most Admired Company, and is the only commercial airline to make the Top Ten.
Deal background
Southwest Airlines (SWA) engaged us to create a custom-build solution for the Cargos & Charters department. This new solution – Air Cargo
Suite (aka ACS) – is a full replacement for legacy systems and manual processes that are used to manage SWA’s growing Cargo business. This is
a custom-developed J2EE solution with a ton of new technologies including GemFire, Angular JS, AKKA, and CometD that will be delivered over
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2. four releases.
Our solution
Our first release to manage Scheduling, Routing, and Capacity was placed in production in October 2015. Using our Agile/RUP framework,
Capgemini delivered the Use Case Elaboration, Technical Design, Development, Testing, and Transition for SWA. Even though our first release
just went into production, the second release is about to enter UAT and the third release is already halfway through Elaboration.
Benefits to the client
The timely and successful implementation of ACS will enable SWA to build on their Cargo business, including allowing SWA to be able to ship
internationally, partner with other airlines and to be able to better utilize available capacity to service customers.
Rightshore® contribution
This project is one of the most complex custom development projects currently being executed out of Rightshore® (India). Built with a foresight
of SWA’s vision of market championship in terms of its offerings and challenges ahead, the project boasts an implementation that leverages
multitude of cutting edge technologies such as Angular JS, Spring, GemFire, AKKA, CometD and python to name a few. The team enabled SWA
to implement micro-services based architecture to meet their Enterprise roadmap and Continuous Integration using Dev-Ops principles. The India
team put up a great show as they quickly ramped up the necessary competencies and delivered Build-1 after overcoming many road blocks. The
team built 12 complex use cases and executed more than 6000 test cases through CIT and SIT cycles.
Delivery heroes
Congratulations to everyone involved in the project and thanks for the hard work that it took to achieve this success:
North America: Elliot Dowling (Engagement Director), Vivek Kulkarni (Project Manager), Nona Cusick (Sector Executive), Subrata Pal (Service
Line Lead), Jean Dahl (Account Exec), Srini Gajula, Brendan Gleason, Luis Gonzalez, Stewart Johnson, Shashi Kancherla, Kerry Lyle, Murugavel
Mahadevan, Amit Mhatre, Yash Mohan, Niranjana Reddy, Kennard Reeves, Harshal Shah, Jessica Solis, Mackenzie Sorem, Mukund Srinivasan,
Rama Volety, Megan Grimes, Linda Kim and Dhanan Lathia.
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3. (In Pic): The Rightshore® team
Rightshore® Team in India: Revon DSilva (Service Line Lead), Pravin Hishiker (Engagement Manager), Biney Snehi (Project Manager),
Aliasgar Muchhala(Enterprise Architect); Jose Kuzhivelil(Architect), Tejkumar Pandit , Chaitra AB; Thirupathi Adigoppula; Ezhil Arasu;
Santhosh Ayiappan; Arsh Bhardwaj; Debargho Bhattacharya; Vidyashree Chandrashekar; Jagmohan Chauhan; Penchala Narasimha Chavala;
Binod Kumar Chinnari; Monalisa Dalai; Saikiran Devatha; Ramesh Dhaipule; Amarjeet Gogoi; Praveen Mandayam Gomatam; Babu Reddy
Govindu; Abhilash HC; Mohammed Salim Imran P; Tabassum Inamadar; Ankur Jain; Shwetha Jathan; Manjusha Jonnalagadda; Sankar Kannapu;
Amarnath Kumar; Rakesh Kumar; Shaleen Kumar; Mona Kumari; Vivek L; Murugavel Mahadevan; Krishna Rajesh Malyala; Ramakrishna
Manchana; Vipin Mandloi; Kosha Maniar; Karamala Manjusha; Sudeepto Mazumdar; Sateesh Virupaxappa Megeri; Shafique Mohammed; Swagat
Mohanty; Punith Mummaneni; Neethi Nair; K A Nameer; Sameer Narvekar; Sanjay Nayak; Maheswar Reddy Paguntla; Snehal Pandit; Usen
Panivale; Mihir Pathak; Shilpa Patil; Shivakumargouda Patil; Simansu Patro; Dhananjaya Payasam; Pranati Pradhan; Smita Pradhan; Jeevana
Pranavi C; Nulakajodi Pratibha; Fatema Rajkotwala; Sreesha Ramaswamy; Rohit Ramini; Aditya Rawal; Somsekhar Reddy; Javed Rehman;
Srinivasan Rengasamy; Sultana Sabina; Nihar Salodkar; Pavan Santhpale; RajKumar Sasanapuri; Sathish Shanmugam; Shruti Sharma; Atul
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4. Shelke; Ranganath Sheshadri; Prashantha Shivaram; Pawan Kumar Singh; Priya Singh; Sunil Singh; Nitin Sinha; NarenKumar Siripurapu; Ajit
Sreedharan; Ilaiyaraja Subramanian; Gopinath Tambrahalli; Kiran Thilakan; Bharti Tripathi; Amin Uddin; Yuvarani V; Anil Kumar Velamuru,
Rahul Khandelwal, Mamata Bhalerao, Rajesh T, Surya Tiwari and Dinesh Agne.
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