The slides I presented to an advanced marketing class at Desert Ridge High School.

1. Ken Flamer
Field Human Resources Manager
@kflamer

2. Agenda
Guitar Center
GC Sessions – Direct TV and Drum off
Winner (Video)
Your Brand
Accountability (See it, Own it, Solve it, Do it)

3. Guitar Center

4. Guitar Center

5. GC Sessions Video

8. • An image with results to match
• Who you are, how you’re great, and why you
• Your reputation
• You are the CEO of Me, Inc.

10. Write down 10 words that
describe you.

11. Filter your list down to 5
words.

12. Use your “words” as a filter
for social media.

13. What does it mean?
Accountability is a personal choice to rise above
one’s circumstances and demonstrate the
ownership necessary for achieving desired results;
to See It, Own It, Solve It, and Do It

14. Above the Line
Below the Line

15. Below the Line – the blame game
Ignore/Deny
Finger Pointing
Cover Your Tail
Wait & See
Confusion/Tell Me What To Do
It’s Not My Job

16. Drum off Winner video

17. Do It – Do what must be done
Solve It - Creatively deal with obstacles
Own It – Be personally invested
See It – See reality; ask for feedback

18. Scenario 1
Sara could tell that a customer in another
department was getting frustrated waiting to get
help. Knowing that a co-worker called in sick in
that department, she offered to help the customer
as best she could.
Above or
Below?

19. Scenario 2
Mark did not make it to the meeting on time.
When asked why he was late, he said that it was not
his fault because his email was down and nobody
called him to tell him what time it started.
Above or
Below?

20. Scenario 3
Rick’s boss asked him why the report that was due
yesterday didn’t get turned in until today. Rick said
that he did a poor job of planning his week, not
allowing for some unexpected emergencies, and
that he would make adjustments moving forward.
Above or
Below?

21. Mesa
1652 S. Val Vista Dr.
Mesa, AZ 85204
Phone: 480-497-0655