1. 2123 Hidden Creek Drive Kingwood, TX 77339
Phone: 281-610-7204
deanakaye@netscape.net
Deana K. Thomasson
Objective: I am searching for an opportunity that will be based on responsibility
and that will allow me to utilize and expand my abilities.
Experience
 DXP Enterprises Houston, TX
o Help Desk Analyst 04/2012 – present
 Facilitate use through training integration and technical support of
administrative policies and procedures.
 Assist users via the use of remote desktop and maintain strong
customer service standards.
 Work on all assigned help tickets
 Front line for trouble shooting computer issues
 Facilitate set up or change in technology
 Citrix, Active Directory, Asset Navigator, UPS Worldship
 Maintain site inventory of technology. Assist and manage the
Technology Acquisition
 Humble Independent School District Humble,TX
o IT 08/2004-06/2011
 Manage grade book, school center and various other programs
 Oversee computer needs to faculty and staff
 Work with volunteers on various projects throughout the school
year
 Manage confidential information for students, faculty and staff

2.  Interact with faculty and staff to put new programs into practice
o Library Aide 2004-2007 Humble, Tx
 Work with students, checking books, research, etc.
 Work with faculty and staff using audio visual equipment
 Catalog books, shelving, etc.
o Substitute Teacher/Clerical 01/2000-05/2002 Humble ISD
 Substituted in several academic disciplines in multiple grade
levels
 Assisted in Library with filing and categorizing materials
 Assisted in grade level offices using multi-line phone systems as
well as multi-function copiers, laminating and mail sorting.
Education
 08/1979 - 05/1980 Sam Houston State University Huntsville,
TX
 08/1991 - 05/1993 Midland College Midland,
TX
 08/1993 – 12/1996 Univ. of Texas Permian Basin Odessa,
TX
 Bachelor of Arts – Political Science (minor- Criminology)
 Alternative Teacher Certification, Region IV (SS 4-8)
References available on request