Job descriptions

1. 1
Founded in 2018, Cinionic is a cinema joint venture among Barco, Appotronics, and CFG. Cinionic unites
global leaders committed to creating a new visual standard and moving the cinema industry forward.
Cinionic’s enhanced services and technology solutions provide compelling cinema experiences for
today, future-proofed for tomorrow. The company’s world-class technology portfolio includes award-
winning laser projectors, HDR, integrated media servers, and premium cinema experiences, among
other innovations.
Cinionic (www.cinionic.com) is transforming cinema, providing comprehensive WOW entertainment
solutions to movie exhibitors across the globe. They help turn imagination into reality and ensure
peace of mind for their customers by offering innovative services and flexible use of capital for a new
era. Combining the technology expertise and heritage of their partners, Cinionic powers exceptional
experiences across the entire theater to engage visitors at multiple touchpoints in their cinema
journey. With more than 90,000 projectors installed globally, Cinionic is trusted by more than 200
exhibitors to help capture audiences at multiple touchpoints in their cinema journey and keep them
coming back for more. Today, more than half of the world’s movie theaters are illuminated by Cinionic.
Cinionic has offices in Belgium, United States, Hong Kong, Australia and Mexico. The headquarter is
situated in Belgium, Kortrijk. The company employs around 100 people worldwide.
Cinionic aims to be an innovative partner for its customers, providing not only a product, but also a
whole range of linked services that add value. Always with the total movie experience of the consumer
in mind.
In order to make this future vision reality, Cinionic is looking for a:
Service Innovation Manager

2. 2
As a Service Innovation Manager, you lead the transformation of Cinionic from a product-oriented to
a service-oriented organization. You prepare the roadmap and act as a project manager in
implementing the intermediate steps worldwide. You work closely with Sales, Marketing and
Operations and act as a bridge between those departments.
KEY RESPONSIBILITIES
You translate the Service Strategy into a service innovation roadmap and implementation steps.
You discuss this roadmap with several internal and external stakeholders and lead and act on the
implementation steps
You unfold a strategic plan of service partner networks, based on the analysis of the market and
thorough knowledge of their customers. You set up, negotiate and manage the SLA’s related to
these third-party relationships (maintenance and proactive maintenance, repair, product
updates, product innovation, etc.). You implement the digital tools and build up a network
around Cinionic in order to implement these steps
You prepare a business case of commercial opportunities that add value to their customers and
take initiatives to realize them. In addition, you create awareness about Cinionic’s value
proposition and brand through the services offered.
You act as a project manager and follow up on budget, deadlines, risks, KPI’s,…
You steer and guide the entire process from product/service idea to result, working closely with
a broad network of internal and external stakeholders. You take responsibility for realizing the
preset objectives.
As a Change Agent, you convince your stakeholders in supporting this change and embracing
innovation.
Depending on the phase of the strategic plan, you report to the CMO or the COO.
PROFILE
You possess the following qualifications, background and abilities:
You hold a Master degree, or equal by experience.
You have experience in working in an international organization that made the transformation
from a product oriented to a service-oriented approach, preferably within B2C

3. 3
You are familiar with following concepts: connected assets, remote monitoring, customer journey,
product as a service, service partner programs, …
Innovation and customer intimacy is where your heart is. You like translating strategy into
roadmap and you are hands-on when it comes to implementation.
You are a true entrepreneur, you are key in the growth of Cinionic by deepening the relationship
with the end-user through offering more services, information, brand recognition, etc.
You are an experienced project manager, structured in your way of working and able to present
the progress of your project to the management committee.
You are able to manage multiple stakeholders, internal and external.
You have an analytical mindset and can easily think in terms of business models
You are flexible to travel worldwide (20%).
Your workplace is flexible, depending on your home address.
You are fluent in English.
READY TO TAKE A TURN?
Does this challenge appeal to you or do you want more information?
Don’t hesitate to contact us, we look forward to hearing from you.
Griet Vanneste
Managing Partner
+32 468 16 33 25
griet@takingturns.be
Ellen Lambrechts
Consultant
+32 477 24 17 25
ellen@takingturns.be
Katrien Goris
Associate
+32 495 44 70 89
katrien@takingturns.be