Pmp knowledge area

1. Project Management Professional
(PMP®)
Exam Preparation Course
Project Communications Management
Chapter No 10
A Guide to Project Management
Body of Knowledge - PMBOK® 6th Ed

2. Project Communications Management
Project Communications Management Processes
Process Name Process Group
1. Plan Communications Management Planning
2. Manage Communications Executing
3. Monitor Communications Monitoring & Control

3. Project Communications Management
Exam Content Outline (ECO) 2021 Mapping
Domain No
& Name
Task No & Name Enabler No and Name
2. Process
2. Manage
Communications
2.2.1 Analyze communication needs
of all stakeholders.
2.2.2 Determine communication
methods, channels, frequency, and
level of detail for all stakeholders.
2.2.3 Communicate project
information and updates effectively.
2.2.4 Confirm communication is
understood and feedback is received.

4. Plan Communications Management
Plan Communication
Process of determining the project stakeholder information
needs and defining a communication approach.
• Key Points
 It Includes
 Who needs what information ?
 When they will need it ?
 How it will be given to them ?
 By whom ?

5. Plan Communications Management
Tools and Techniques
 Expert judgment
 Communication
requirements
 analysis
 Communication
technology
 Communication models
 Communication methods
 Interpersonal and team
skills
 Data representation
 Meetings
Outputs
 Communications
management
 plan
 Project management plan
 updates
 Project documents update
Inputs
 Project charter
 Project management plan
 Project documents
 Enterprise environmental
factors
 Organizational process
assets

6. Tools & Techniques – Plan Communications Management
• Communication Requirement Analysis
 Determines the information needs of the project stakeholders.
 These requirements are defined by combining the type and format of
information needed with an analysis of the value of that information.
• Communication Requirement Analysis
 Communicating in all directions
 Determining and limiting who communicates with whom.
 Who will receive what information.
 Consider the number of potential communication channels or paths
2
)
1
( 
N
N

7. Tools & Techniques – Plan Communications Management
• Communication Technology
 Used to transfer information back and forth among project stakeholders.
• Communication Models
 A basic model of communication shown below demonstrates how information is sent
and received between Sender and Receiver
• Communication Methods
 It can be broadly classified as
 Interactive communication
 Push Communication
 Pull Communication

8. Outputs – Plan Communications Management
• Communication Management Plan
 Communication Plan includes,
 Stakeholder communication requirements
 Information to be communicated
 Reason, Timeframe, Frequency and person responsible for the distribution of
the information
 Person responsible for authorizing release of confidential information.
 Escalation process.

9. Manage Communications
Manage Communications
Process of creating, collecting, distributing, storing, retrieving, and the
ultimate disposition of project information in accordance with
communication management plan
• Key Points
 Ensure that the information being communicated to project stakeholders has
been appropriately generated, as well as received and understood.
 Techniques and considerations
 Sender – receiver models
 Choice of media
 Writing style
 Meeting management techniques
 Presentation / Facilitation / Listening techniques

10. Manage Communications
Tools and Techniques
 Communication
technology
 Communication
methods
 Communication skills
 Project management
information system
 Project reporting
 Interpersonal and team
skills
 Meetings
Outputs
 Project
communications
 Project management
plan
 updates
 Project documents
updates
 Organizational process
assets updates
Inputs
 Project management
plan
 Project documents
 Work performance
reports
 Enterprise
environmental factors
 Organizational process
assets

11. Inputs – Manage Communications
• Communication Management Plan
 Describes how project communications will be planned, structured, monitored
and controlled.
• Work Performance Reports
 Collection of project performance and status information that may be used to
facilitate discussion and to create communications.
• Organization Process Assets
 Organizational culture and structure
 Government or industry standards and regulations
 Project management information system
.

12. Tools & Techniques – Manage Communications
• Communication Methods

13. Tools & Techniques – Manage Communications
• Information Management Systems
 Project information may be distributed using a variety of methods including,
 Project Meetings
 Hard-copy document distribution
 Shared access to networked electronic databases
 Fax, e-mail
 Voicemail
 Video Conferencing

14. Outputs – – Manage Communications
• Project Communications
 Involves the activities that are required for information to be created,
distributed, received, acknowledged, and understood.
 Project communications may include,
 performance reports, deliverables status, schedule progress, and cost incurred.
• Organization Process Assets (updates)
 Stakeholder notifications about resolved issues, approved changes
 Project Reports – Formal and informal project reports detail project status, issue
 logs, closure reports, etc
 Project presentations & Project Records
 Feedback from stakeholders
 Lessons learned documentation

15. Monitor Communications
Monitor Communications
“Is the process of monitoring and controlling communications throughout the
entire project life cycle to ensure the information needs of the project stakeholders
are met”
 Key Points
 Optimal information flow as defined in the communications management
plan and the stakeholder engagement plan.

16. Monitor Communications
Tools and Techniques
 Expert judgment
 Project management
information system
 Data analysis
 Interpersonal and team
skills
 Meetings
Outputs
 Work Performance
Information
 Change requests
 Project Management
Plan Updates
 Project Document
Updates
Inputs
 Project Management Plan
 Project documents
 Work Performance Data
 Enterprise Environmental
Factors
 Organization Process
Assets

17. Monitor Communications - Inputs
 Project Management Plan
 Provides information on project baselines.
 Project Communications
 Deliverables status,
 Schedule progress, and
 Costs incurred.
 Work Performance Data
 Issue Logs
 Organizational Process Assets

18. Monitor Communications – Tools & Techniques
 Information Management Systems
 analyze the trends of the variances and document any findings about the
sources of variation and the impact area.
 distribution formats may include
 table reporting,
 spreadsheet analysis,
 and presentations.
 Expert Judgment
 assess the impact of the project communications,
 need for action or intervention, actions that should be taken, responsibility for
taking such actions, and the timeframe for taking action.
 Meetings

19. Monitor Communications -Outputs
 Work Performance Information
 This performance data typically provides status and progress information on
the project at the level of detail required by the various stakeholders
 Organizational Process Assets Updates
 Lessons learned are documented
 Report formats may also be updated
 Change Requests