1. Minimum 30% improvement, irrespective of current level of process maturity
• Metrics driven organisation
• Roadmap assessment
• Cost of Quality modeling
• Kaizen for Quick hits and rapid
changes to standardization
• Analytics for opportunity
assessment
• Lean operations
• Six Sigma tools for enhanced
effectiveness
• BPR strategic tools / IT –
assisted re-engineering for
transformation
• Significant reduction in Cost
per FTE and Cost per
transaction
• Reduced customer complaints
and improved NPS
• Six sigma level of defects /
errors in Operations
• Improved Turn Around Times
• Enhanced productivity
• Transformational gains on all
key metrics
• World – class organisation
Excellence in Everything
KALVI WorldSTRETCH 30 – “Strategic Re-engineering To
Reach Competitive Horizon”