1. LinkedIn Profile for Jyotsna Chikersal
Headline: Versatile Chief Informatics Officer / Business Intelligence / Big Data Analytics / Operations Management /
Process Enhancement / Risk Management
Summary:
I am a results-focused and a value driven management professional with nearly 28 years hallmark career,
manifested by my vertical and horizontal movements in the career ladder. Throughout my career, I have
always proved my versatility, the ability to learn quickly and my strong sense of duty in exceeding
expectations while adding value to the business. I am proficient in achieving quality outcomes through a
philosophy of business-led operations and technical excellence.
With World Health Organization Regional Office for South-East Asia, my breadth of experience covers
providing guidance, leadership & networking, to build consensus on e-policies, strategies, codes of ethics and
applications with sectors working on e-Health, Civil registration and Vital Statistics, Information Systems,
expanded into new sectors. Over the years I have gained strong foothold in the areas of:
 Generating high profits margins and sales growth for companies having a client base of Multinationals,
Government and Private and Public sector
 Experienced in participating with national authorities, NGOs & international organizations to formulate the
regional and country health development programmes in analytical methods/metrics to support the
monitoring & evaluation of health activities, health statistics, health information systems (HIS) using cloud
computing, data warehousing, Civil registration, Vital Statistics (CRVS) and eHealth
My industry-specific exhaustive and robust training programs and extensive international travel are sure to be
a valuable asset. With my strong technical knowledge, critical-thinking and creative problem-solving abilities,
I have resolved critical issues amicably. In closing, I would regard myself as an outgoing, career orientated
professional who loves challenges and thrives in high energy environment that allows employees to advance
ambitious goals. Connect to me on aol.Jyoti28@gmail.com.
Specialties:
-Strategy Planning
-Business Ideation & Conceptualization
-Information System Management
-Driving & Promoting Technical Operations
-Business & Resource Planning
-P&L Management
-Program & Project Management
-Stakeholders, Ministries & Authorities Relations
-Strategic Alliances & Partnership Development
-Team Recruitment & Leadership
-Capacity Building
-Development & Implementation of the National & Regional eHealth Strategy
-Organizing Meetings & Conferences
-Representing WHO
-Change Management
-Training & Development
-Business Solutions Expert

2. -Business Intelligence
-Big Data Analytics
-Operations Management
-Process Enhancement
-Risk Management
-Roadmap, Governance & Transformation
-Tactical Leadership
-Multiple Account Management
Experience:
World Health Organization Regional Office for South-East Asia Sep 10 to Mar 15
Regional Advisor Health Situation and Trend Assessment (RA-HST)
I headed strategy for the unit and handled resource forecasting, fulfilment strategy, budget planning and
planning growth path for resources while leading team comprising of 4 to 9 staff under direct supervision and
11 staff in the extended country team plus several outsourcing contractors. Promoted technical cooperation as
well as capacity building of member states in the area of health information & ICT for Health.
Another key aspect of my job included development and implementation of the Regional eHealth strategy,
supporting the Health Ministry & ICT Ministry in developing National eHealth strategies, engaging all key
stakeholders and identifying procedures, priorities for implementing eHealth initiatives as per the
development needs of the region.
Some of my important contributions during this role included:
•Pioneered the development & implementation of the Regional strategy to strengthen (a) mortality statistics
using CRVS data (b) Health Information Systems (c) health statistics and health data standards
•Brain behind developing a regional template on Geographical Information System and infrastructure data,
for mapping health case management data, using open-source software
•Coordinated the publication, exchange of health data, information with HQ, other WHO Regional Offices,
WHO country offices, focal points in Health Ministries, UN organizations, NGOs and partners working in the
development of Country Health Systems
•Contributed to the activities of the international bilateral & voluntary agencies in delivery of the health
situation & trend assessment, advise & assist national authorities in identifying training needs and organizing
educational activities
•Coordinated the development of about 10 publications in the area of Health Information and business
intelligence solutions including Regional Health Observatory
•Initiated the implementation of VAL IT and COBIT framework for ICT governance and Value Creation
World Health Organization Regional Office for South-East Asia Nov 07 to Sep 10
AFO / Deputy Director Administration & Finance / Regional Head ICT
Whilst working as an AFO / Deputy Director Administration & Finance / Regional Head ICT, I was
responsible for conceiving, conceptualizing and implementing credible global/regional policies, strategies,
operational plans, SOPs, prioritize actions & secure funding, for implementation of ERP spanning project
management, change management, influencing business owners, business stakeholder management and
resolving cross-functional issues and IT & telecom services to Regional, country & field offices. Oversaw a
team comprising of 43 staff and 24 staff in extended country team and outsourcing.

3. In addition, I also administered functions of administration & finance (A&F), basic agreements with
governments, plans of operation with multi-million budget, as delegated by Director Administration &
Finance (DAF), including replacing DAF & A&F unit heads, serve as DAF-alternate on committees & meetings
with international organizations.
I played a major role in:
•Monitoring multi-million budget, implemented through sizable and multiple teams spread over several
countries
•Ascertaining development needs of the region in ICT, plan and monitor all aspects of Programme
Management using PRINCE II including project and proposal development, negotiations with governments &
donors, technical monitoring, resource mobilization, partnerships, funding and cost containment
•Providing professional leadership to create an empowering work environment and managing all operational
aspects of Human Resources for ICT (hiring, development, mentoring, effective use and evaluation of staff)
Positions of Responsibilities:
•Authoritative Advisor to countries on national policy for ICT, public private partnership, negotiate with
telecom regulators for best practices for development programmes
•Chaired various Contract Review Committees for procurement of goods and services and staff selections
•Dealt with Staff Development and Learning Committee as a member, salary surveys and appeal cases, etc.
World Health Organization Regional Office for South-East Asia Mar 02 to Nov 07
Informatics Systems Management Officer / Regional Head - IT & Telecommunication
Applied breadth of capability and an innovative approach to lead programs, provided strategic leadership
and direction in setting processes and cost-effective management of resources in line with organizational goals
and objectives, including duties managed in the previous position. Provided leadership to 40 staff under direct
supervision and 17 staff in extended country team and outsourcing.
Some of the key highlights of my role span:
•Exploited knowledge and expertise in creating a large regional resource on Geographical Information System
and infrastructure data along with strategies for continuous updating and optimizing its usage
•Supported the implementation of modern management reforms such as result-based management,
competency based recruitment process, project management using PRINCE II and service management
through ITIL standards
•Collaborated with heads of UN agencies, government officials, protocol officers, internal/external auditors
and UN Joint Inspection Unit, in different capacities
Positions of responsibilities:
•Participated in UN Interagency operations and administrative committee
•Represented as Zone Warden for UN staff security for 5 years
•Chaired many Contract Review Committees for procurement of goods and services and staff selections
•Dealt with Staff Development and Learning Committee as a member, salary surveys and appeal cases, etc.
•Acted as an Authoritative Representative of WHO on behalf of the Regional Director and advised
governments on national policy for ICT, needs, strategies and new approaches
•Actively participated as Secretariat in Governing Body and high-level policy meetings and contributed
effectively in in-house policy level Committees and Working groups

4. •Represented as the Regional Director's nominee to the Regional Surveillance Committee on Staff Health
Insurance
World Health Organization Regional Office for South-East Asia Sep 97 to Feb 02
Technical Officer-Information System Management: Regional Head of IT
In this capacity I was held accountable for monitoring outcomes of WHO regional programme of IT &
Telecommunication with key involvement in directing and managing multi-million USD IT projects,
outsourcing contracts and shared resources across several countries, influencing key stakeholders while
leading a large team of cross-functional staff from different cultures distributed over 11 countries.
Some of the key deliverables in this role include:
•Developed and implemented global & regional policies, strategies and new approaches for ICT in a highly
diversified and decentralized organizational structure including advice to Regional Director
•Handled all aspects of human and financial resources to achieve optimal programmatic outcomes
•Negotiated with telecom regulators & operators to obtain the best deals on satellite bandwidth and leased
lines
•Guided country offices to modernize their ICT infrastructure
•Accredited for the contribution made to WHO programme development and process management for
development of workplans, budgeting, monitoring and assessment through an Information system
Positions of responsibilities handled:
• Authoritative Advisor to countries on ICT aspects of eHealth and Public Private Partnership in ICT Sector
•Equal Partner with the Health Technical Programmes and provided technical guidance from ICT
perspective, to build consensus on e-Health policies and strategies
•Represented the region on the global IT project initiated by the Director General in 1998
•Facilitated as an Evaluator on the Global Private Network RFP to connect 150 WHO offices for voice, video
and data services, from the time of drafting the RFP documents, up to the final project implementation and
ongoing monitoring
MCS, New Delhi Apr 90 to Sep 97
Senior Analyst and Networking Manager
Indian Institute of Technology (IIT), New Delhi Aug 88 to Apr 90
Senior Scientific Officer - Grade-II
Education:
Pursuing Executive MBA
Washington State University, U.S.A. (Ranked No. 7 world-wide)
Doctorate Preparatory
Faculty of Management Studies (FMS), Delhi University, New Delhi, 2010
Doctorate (Ph.D.) Preparatory Study - Corporate Governance
Domains Covered: Legal, Policy Analysis and Development, Organization Development, Programme
Evaluation, Quality Management, Finance, Economics, Human Resources, Behavioral Science, Public Health
Administration and Social Science

5. M.Tech.
Jawaharlal Nehru University, New Delhi, India, 1991
(Topper; FGPA - 8.75 / 9.0)
B.E.
Delhi Institute of Technology, New Delhi (Now called Netaji Subhash Institute of Technology - NSIT), 1988
(Awarded Gold Medal for Being the Best All Rounder Student; 81.23%)