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HOW SMART
COMPANIES ARE
MAKING DECISIONS
UNDER TRAVEL
RESTRICTIONS
SPEAKERS
CEO, Powernoodle Inc
Deb Krizmanich Carl S. Spetzler
CEO, Strategic Decision Group
Author of:
Decision Quality – Value Creation
from Better Business Decisions
Author of:
Everyday Significant Decisions
(ESD) Framework
@Powernoodle @SDGconsulting
3 shifts you need to make to break free of travel
restrictions once and for all …. & deliver quality decision
engagements 3X faster and with half the effort.
3
NECESSITY BREEDS INNOVATION
§ Traditional approaches create barriers to good decisions
§ The 3 shifts needed to break free and outperform
§ Your new normal: agility, speed, and quality .. every day
4
TYPES OF DECISIONS
Strategic
Big Bet decisions that shape
organizational direction
Significant
Cross-functional decisions that
bring strategies to life
Simple
Straight-forward decisions that move
daily work forward
5
SIGNIFICANT DECISIONS … EVERYWHERE
6
CURRENTLY BROKEN,FRUSTRATING &COSTLY
Slow
72%
Costly
$250M
Poor Quality
50/50
7
THE GOAL: DECISION QUALITY
DQ
CREATIVE
ALTERNATIVES
RELEVANT AND RELIABLE
INFORMATION
CLEAR VALUES AND
TRADE-OFFS
COMMITMENT TO ACTION
APPROPRIATE
FRAME
SOUND
REASONING
8
3SHIFTS TO IMPROVE DECISION ENGAGEMENTS
WITH TRAVEL RESTRICTIONS!
DQ
1. Decision Engagement Facilitator
2. Decision Engagement Design
3. Decision Engagement Toolkit
9
SHIFT 1: DECISION ENGAGEMENT FACILITATOR
• Trusted as a neutral facilitator
• Architects able to design an appropriate process
• Understands the basics of decision quality
• Able to diagnose the decision situation
• Has required authority
• Respectful of participants’ time
• Focus on quality as the destination/goal
• Skilled user of engagement toolkit
10
SHIFT 1: DECISION ENGAGEMENT FACILITATOR
NO TWO DECISIONS ARE THE SAME
§ Decisions differ greatly from one to the next
§ Wide variety of approaches
§ Design to fit the context and need
§ The Decision Architect designs the process
§ The Facilitator leads decision engagements
§ Most decision processes have a series of decision engagements
The goal remains the same …. the paths to get there are varied
11
SHIFT 2: DECISION ENGAGEMENT DESIGN
Design Principles:
1. Let Science be Your Guide
2. Love Thy Stakeholder
3. Chief Eradication Officer
for Dysfunction and Bias
SHIFT 2: DECISION ENGAGEMENT DESIGN
DESIGN PRINCIPLES:LET SCIENCE BE YOUR DESIGN GUIDE
3 X 2 hour
Somewhat Engaged
Meetings
= 6 hours
15 15 3015 1530
VS
2 Hours of Quality Brain Engagement
My Time Examples: Noodling, Commenting,
Evaluating, Comparing, Synthesizing …
Our Time
Examples: Checking for Understanding, Discussing
Evaluations, Action Planning …
SHIFT 2: DECISION ENGAGEMENT DESIGN
DESIGN PRINCIPLES:LOVE THY STAKEHOLDER
1. Stakeholder First Design:
§ Commit to Action before you Launch
§ Kick-Off (frame, role, decision map)
§ Close the Loop (at each activity)
2. Outcome Backcasting Design:
§ Laser-like focus on the specific outcome
§ Ruthless prioritization of activities
§ Respect stakeholder’s world: logistics &THEY WILL
RETURN THE LOVE
TRUST/TRANSPARENCY
BUY-IN
COMMITMENT
EXECUTION
DESIGN PRINCIPLES:
CHIEF ERADICATION OFFICER
FOR DYSFUNCTION AND BIAS
Evaluation
Fatigue Groupthink
Optimism BiasHiPPO +
15
SHIFT 3: DECISION ENGAGEMENT TOOLKIT
4. Decision Engagement Platform
Powernoodle
2. Shared File Repository
SharePoint, MS OneDrive, iCloud, etc.
3. Email, Messaging & Calendaring
Outlook, Google, Slack, Teams etc.
1. Tele/Videoconference Technology
Goto, Zoom, Skype, MS Teams, Webex etc.
EXAMPLE: PROBLEM-SOLVING DECISION MAP
16
“Our Time”
“My Time”
Time 1 Time 2 Time 4
Noodle
Vote
Prioritize
Time = minutes, hours, days, weeks…
Quality
Speed
Efficiency
Rate
Noodle
Noodle
Vote Rate
Time 3
Kick-Off
& Actions
1
2
3
Obstacles/
Gaps
Vision
Success
Solutions/
Strategies
RETURNED 70%OF TIME TO STAFF
(VS TRADITIONAL PROBLEM-SOLVING DECISION MAKING)
Client Example
70% increase in
productivity
300% Faster:
3 months → 3 weeks
$100k saved in
travel/meeting costs
$1.6M in additional
value uncovered
Thank you for your time today!
rethink@powernoodle.com | info@sdg.com

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How Smart Companies Are Making Decisions Under Travel Restrictions

  • 1. HOW SMART COMPANIES ARE MAKING DECISIONS UNDER TRAVEL RESTRICTIONS
  • 2. SPEAKERS CEO, Powernoodle Inc Deb Krizmanich Carl S. Spetzler CEO, Strategic Decision Group Author of: Decision Quality – Value Creation from Better Business Decisions Author of: Everyday Significant Decisions (ESD) Framework @Powernoodle @SDGconsulting
  • 3. 3 shifts you need to make to break free of travel restrictions once and for all …. & deliver quality decision engagements 3X faster and with half the effort. 3 NECESSITY BREEDS INNOVATION § Traditional approaches create barriers to good decisions § The 3 shifts needed to break free and outperform § Your new normal: agility, speed, and quality .. every day
  • 4. 4 TYPES OF DECISIONS Strategic Big Bet decisions that shape organizational direction Significant Cross-functional decisions that bring strategies to life Simple Straight-forward decisions that move daily work forward
  • 7. 7 THE GOAL: DECISION QUALITY DQ CREATIVE ALTERNATIVES RELEVANT AND RELIABLE INFORMATION CLEAR VALUES AND TRADE-OFFS COMMITMENT TO ACTION APPROPRIATE FRAME SOUND REASONING
  • 8. 8 3SHIFTS TO IMPROVE DECISION ENGAGEMENTS WITH TRAVEL RESTRICTIONS! DQ 1. Decision Engagement Facilitator 2. Decision Engagement Design 3. Decision Engagement Toolkit
  • 9. 9 SHIFT 1: DECISION ENGAGEMENT FACILITATOR • Trusted as a neutral facilitator • Architects able to design an appropriate process • Understands the basics of decision quality • Able to diagnose the decision situation • Has required authority • Respectful of participants’ time • Focus on quality as the destination/goal • Skilled user of engagement toolkit
  • 10. 10 SHIFT 1: DECISION ENGAGEMENT FACILITATOR NO TWO DECISIONS ARE THE SAME § Decisions differ greatly from one to the next § Wide variety of approaches § Design to fit the context and need § The Decision Architect designs the process § The Facilitator leads decision engagements § Most decision processes have a series of decision engagements The goal remains the same …. the paths to get there are varied
  • 11. 11 SHIFT 2: DECISION ENGAGEMENT DESIGN Design Principles: 1. Let Science be Your Guide 2. Love Thy Stakeholder 3. Chief Eradication Officer for Dysfunction and Bias
  • 12. SHIFT 2: DECISION ENGAGEMENT DESIGN DESIGN PRINCIPLES:LET SCIENCE BE YOUR DESIGN GUIDE 3 X 2 hour Somewhat Engaged Meetings = 6 hours 15 15 3015 1530 VS 2 Hours of Quality Brain Engagement My Time Examples: Noodling, Commenting, Evaluating, Comparing, Synthesizing … Our Time Examples: Checking for Understanding, Discussing Evaluations, Action Planning …
  • 13. SHIFT 2: DECISION ENGAGEMENT DESIGN DESIGN PRINCIPLES:LOVE THY STAKEHOLDER 1. Stakeholder First Design: § Commit to Action before you Launch § Kick-Off (frame, role, decision map) § Close the Loop (at each activity) 2. Outcome Backcasting Design: § Laser-like focus on the specific outcome § Ruthless prioritization of activities § Respect stakeholder’s world: logistics &THEY WILL RETURN THE LOVE TRUST/TRANSPARENCY BUY-IN COMMITMENT EXECUTION
  • 14. DESIGN PRINCIPLES: CHIEF ERADICATION OFFICER FOR DYSFUNCTION AND BIAS Evaluation Fatigue Groupthink Optimism BiasHiPPO +
  • 15. 15 SHIFT 3: DECISION ENGAGEMENT TOOLKIT 4. Decision Engagement Platform Powernoodle 2. Shared File Repository SharePoint, MS OneDrive, iCloud, etc. 3. Email, Messaging & Calendaring Outlook, Google, Slack, Teams etc. 1. Tele/Videoconference Technology Goto, Zoom, Skype, MS Teams, Webex etc.
  • 16. EXAMPLE: PROBLEM-SOLVING DECISION MAP 16 “Our Time” “My Time” Time 1 Time 2 Time 4 Noodle Vote Prioritize Time = minutes, hours, days, weeks… Quality Speed Efficiency Rate Noodle Noodle Vote Rate Time 3 Kick-Off & Actions 1 2 3 Obstacles/ Gaps Vision Success Solutions/ Strategies
  • 17. RETURNED 70%OF TIME TO STAFF (VS TRADITIONAL PROBLEM-SOLVING DECISION MAKING) Client Example 70% increase in productivity 300% Faster: 3 months → 3 weeks $100k saved in travel/meeting costs $1.6M in additional value uncovered
  • 18. Thank you for your time today! rethink@powernoodle.com | info@sdg.com