Station to intercultural teams
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Communication with intercultural teams
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Station to intercultural teams
- 1. DON’T GET LOST IN BUSINESS TRANSLATION
- 2. "Nonverbal, usually unconscious, communication through the use of postures, gestures, facial expressions can create MISCOMMUNICATION". COMMUNICATION IN INTERCULTURAL TEAMS 2
- 3. 3 CULTURE… WHAT IS CULTURE? Definition: Acquired knowledge that people use to interpret experience and generate social behavior. “CULTURE IS A WAY OF LİFE OF A SOCIETY.” C.WEISLER Norms Attitudes Values Influences Behaviors
- 4. Our Behavior The way we use organize our ideas and actions, which produces expected and unexpected results PROGRAMMING 4 NPL (Neuro-Linguistic Programming) Thinking process The way we use our senses to understand what is happening around us NEURO Words The way we use language and how it influences us and those around us LINGUISTICS Concepts Behavior Roadmaps sight hearing smell taste touch unconscious level words’ meaning ideas actions
- 5. FILTERS LANGUAGE ATTITUDES BELIEFS VALUES MEMORIES DECISIONS CULTURE UPBRINGING INTERNAL REPRESENTATION STATE PHYCOLOGY BEHAVIOR EXTERNAL EVENTS Sounds Feelings Self-talk Pictures Taste Smell NPL (Neuro-Linguistic Programming) creates EMOTIONS DISTORT GENERALIZE DELETE TIME SPACE 5 RESULTS
- 6. Sender/Receiver Sender/Receiver 6 NPL (Neuro-Linguistic Programming) Attitudes Feelings Motives Experiences CONSCIOUS COMMUNICATION Body - Tone - Words Attitudes Feelings Motives Experiences Interpretation Perception Interpretation Perception MESSAGE WORDS Context Cluster of gestures Congruence TRUST TRUST Situation/ Environment Body language all together Meaning / words match tone and body language
- 7. 7 BREAKING THE LANGUAGE BARRIER
- 8. 8 BODY LANGUAGE EYE CONTACT Good eye contact are accepted in: Western Countries Strong eye contact are fine in: Spain Greece Arab Countries Considered rude & disrespectful in Finland Japan CROSSED LEGS Sitting cross-legged is common in: Europe North & South America Disrespectful to show your soles in: Middle East Asia NODDING THE HEAD YES in Most cultures NO in: Greece Yugoslavia Bulgaria Turkey CLOSING YOUR EYES Listening & Concentrating Japan Thailand China Bored Noth America Europe
- 10. BREAKING THROUGH 10 Use of Simple Language Different Languages Using Jargons NOT being specific Symbols & Charts Active Listening Constructive feedback
- 11. native speakers non-native speakers 11 InterculturalEffectiveness BREAKING THROUGH Clear - Concise – Courteous – Constructive – Correct – Complete Use of Simple Language Symbols & Charts Active Listening Constructive feedback Effective Communication
- 12. Practice empathy Assume differences Find similarities Emphasize on description 12 InterculturalEffectiveness BREAKING THROUGH Take the receiver seriously Be clear about the message Deliver messages skillfully Focus on the receiver Secure appropriate feedback Match tone/words/body Don’t raise your voice Don’t over-enunciate Speak slowly Be aware of Jargon Use plain language Avoid over-explanations Avoid over-complicating Be direct Avoid confusing messages Avoid “open-to-interpretation” Background Culture Native language Body language Clear - Concise – Courteous – Constructive – Correct – Complete
- 13. MANY THANKS 13
Editor's Notes
- In 1967 a series of experiments (Mehrabian and Wiener, and Mehrabian and Ferris) by Albert Mehrabian determined that the outcome of a communication interaction was much more than simply the words spoken. The breakout was determined to be: 55% from body language/38% from tone of voice/7% from the actual words. The impact of body language is often over simplified, in the study they looked at body language within the context of what was spoken, clusters of gestures (not just one), and the congruence of the body language and gestures with words (friendly words and tones matched against angry body language is in-congruent as an example).
- NLP is a proven methodology through which individuals and groups can transform their social skills and release their potential for personal growth. NLP comprises three key components of human communication: neurological, language and programming.