This document discusses designing businesses to embrace failure as a way to learn and continuously improve. It argues that companies should focus on making failures recoverable and use failures as opportunities to gain insights through blameless postmortems, rather than trying to prevent failures altogether. Well-designed systems allow components to continually adapt and rearrange through failures in order to learn and represent the triumph of complexity over complicatedness.

1. Designing for Failure,
Operating to Learn
By:
Julian Andres Sucerquia Uribe

2. Environments
Post-industrial Businesses

3. Environments
Post-industrial Businesses
TI
The rest
of the business
Customer
engagement

4. The continuously
self-designing
Its components
continually
represents the
triumph of
complexity over
complicatedness.
Create Adapt
Re-
arrange

5. Industrial
era
identify and
eradicate
Innovation Adaptation
Control mechanisms
Cybernetic
Incorporate
rethinking the
meaning of failure
success failure

6. Success as Conversation
Conversation as continual
repair
Redefining Success

7. Success and Failure in Complex Systems
Design-
for-fail
MTTR
over
MTBF
Game
days
Chaos
monkeys
Blameless
postmortems
Operational
transparency

8. Designing Businesses for Failure, Operating Them to Learn
BEYOND
ANALYSIS
TRANSFORMING
FAILURE INTO
SUCCESS