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1/2/2012 Upgrade Marketing Joanna Rodriguez 2012 PNP Email notification 
12/16, 1/2, 1/9, 
1/16, 2/2 
Price Increase takes affect Feb 9, 2012. Paperless Bill Notification (email and direct mail)– Customers who do not receive a paper billing 
statement from DIRECTV and for who a valid email address is on file will receive a notfication of the 2012 changes via email. This communication 
method include customers on interrated billing and those receiving their monthly statement via e-bill (sample from last year attached). 
Copy of DirecTV - Email Calendar 2012 - January 2012 
Price Increase 
takes affect Feb 9, 
2012. Paperless Bill 2012 PNP Email notification will provide copy Price Increase url link will provide copy will provide copy Solo email only 
100,000 N/A N/A 12/27/2011 1/2/2012 1/2/2012 
1/3/2012 PPV Cinema Tressa Shaver Contagion 1/3/2011 Drive online buys for Contagion 
On air tactics, 
direct mail 
Customers who have purchased 
Customers who enjoy action/adventure Free 10 minute preview 
Watch Contagion 
28 days before you 
can get it from 
Netflix and Redbox Contagion approved key art 
SD - Text to Order Messaging 
HD - Text to order messaging 
HD DVR - Instant access to the hottest new releases! Go to Channel 1100 
HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: 
with qualifying packages Order Online Record tbd Warner Studio site (please see ftp list from T Shaver) tbd Solo email only 
868,773 3 1 12/28/2011 1/3/2012 1/3/2012 
CH201112239009DTV.Contagion_EM 
1/3/2012 PPV Cinema Tressa Shaver I Don't Know How She Does It 1/3/2011 Drive online buys of I Don't Know How She Does It 
on air and direct 
mail 
Customers sho have purchased DIRECTV Cinema in the past 
Customers who have purchased comedies in the past No Offer Approved images from Starz 
SD - Text to Order Messaging 
HD - Text to Order Messaging 
HD DVR - Instant access to the hottest new releases! Go to Channel 1100 
HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: 
with qualifying packages Order Online Record tbd Images to be uploaded to Cheetahmail ftp tbd Solo email only 
500,000 4 2 12/28/2011 1/3/2012 1/3/2012 
CH201112289009DTV.IDontKnowHowSheDoesIt_EM 
1/3/2012 PPV Cinema Tressa Shaver Shark Night 1/3/2011 Drive Online buys of Shark Night 
On air and direct 
mail 
Customers who have purchased Cinema in the past 
Customers who have purchased Thrillers/Horror in the past Also available in 3D 
Approved images of Shark Night 
Also availabel in 3D bug 
SD - Text to Order Messaging 
HD - Text to Order Messaging 
HD DVR - Instant access to the hottest new releases! Go to Channel 1100 
HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: 
with qualifying packages Order online Record tbd Artwork to be uploaded to Cheetahmail ftp tbd Solo email only 
500,000 5 3 12/28/2011 1/3/2012 1/3/2012 
CH201112299009DTV.Shark_Night_EM 
1/4/2012 Newsletter Kerim Agalar News & Offers Newsletter 5,000,000 N/A N/A Automatic 1/4/2012 N/A 
1/4/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 644395 N/A N/A 12/22/2011 1/4/2012 1/4/2012 CH201112224216DTV.HDUI_National_Rollout_0104_EM 
1/4/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 1 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 1428063 N/A N/A 12/22/2011 1/4/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0110_EM 
1/4/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 1 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 662149 N/A N/A 12/22/2011 1/4/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0111_EM 
1/5/2012 Upgrade Marketing Joanna Rodriguez Showtime Free Trial 1/6-1/8 1/6-1/8 
Showtime will hold a Free Trial January 6 – 8, 2012. Showtime channels 545 through 558 – including HD will be open to all DIRECTV residential 
customers. The Free Trial will start on Friday, January 6th at 6:00 AM EST and end Monday, January 9th at 6:00 AM EST. All marketing 
materials will advertise the Free Trial from January 6-8, 2012. 
DIRECTV 
Marketing Tactics: 
The following 
tactics will be used 
to market the Free 
Trial to DIRECTV 
customers: 
-On-air: Cross-channel 
spots 
•Online: 
oHome Page 
Banner ad 
DIRECTV News 
content 
oShowtime 
Landing page 
oPREMIUMS 
Landing page 
oJanuary customer 
e-newsletter 
oFacebook/Twitter 
mention 
•Guide banner – 
Run dates 1/6-1/8 
oPlacement on 
channel 245 
oNavigate to 545 
•Print 
oAccess DIRECTV 
ad – January Issue 
•Bill Newsletter 
oJanuary issue 
oBill Message 
-Call Centers: On-hold 
message 
Exclude Showtime subs: 
3 Versions: 
- HD Connected customers 
-HD Not connected 
-SD customers Free Trial 
Showtime Unlimited Free Trial! 
Tune-in Jan 6-8 chls 545-558. 
Bold original series, hit movies, and sports. 
Order now at directv.com/showtime 
Promotional Titles: 
We are pleased to announce Showtime’s Original Series linear premiere dates along with Showtime On Demand early premiere dates. Also listed below are the details for the January Free Trial for linear and Free On Demand. 
Sunday, January 8, 2012 
•Shameless Season 2 Premiere at 9PM ET/PT 
oShowtime ON DEMAND: Early premiere Friday, January 6 
•House of Lies Premiere at 10PM ET/PT 
oSHOWTIME ON DEMAND: Early premiere Friday, January 6 
•Californication Season 5 Premiere at 10:30PM ET/PT 
oSHOWTIME ON DEMAND: Early premiere Friday, January 6 
The Showtime Jan Free Trial is divided into 2 parts. Linear and Free On Demand: 
Timing: Friday, January 6 – Sunday, January 8 
Linear: includes all Showtime Unlimited channels 
PROGRAMMING HIGHLIGHTS*: 
Original Series Premieres: 
•Shameless: Season 2 Premiere 
•House Of Lies: New Series Premiere 
•Californication: Season 5 Premiere 
Theatricals: 
•The King’s Speech 
•Blue Valentine 
Exclude Showtime subs: 
3 Versions: 
- HD Connected customers 
-HD Not connected 
-SD customers 
Showtime 
Unlimited Free 
Trial! 
Tune-in Jan 6-8 
chls 545-558. 
directv. 
com/showtime 
Showtime ->Sameless - Season 2 Key Art Revised 11-10-11 
and 
Showtime -> 2012 Showtime Promotable Titles -> Jan 2012 no legal Both 
2,828,161 2 2 12/29/2011 1/5/2012 1/6 - 1/8 
CH201112291000DTV.Showtime_Free_Trial_HDDVR_CONNECTED_EM_appr 
CH201112291000DTV.Showtime_Free_Trial_HD_HDDVR_UNCONNECTED_EM_appr 
CH201112291000DTV.Showtime_Free_Trial_SD_DVR_EM_appr 
1/5/2012 PPV Events Jeff Ton TNA Wrestling: Genesis 1/8/2012 Drive PPV buys + revenue for TNA's kickoff PPV event. No Former TNA purchasers + recent WWE purchasers. 
TNA: Genesis 
Sunday, January 8, 2012 
8PM ET | 5PM PT 
Ch 121 HD | Ch 122 
$44.95 HD | $34.95 
At the dawn of a new year, new contenders will rise to the ultimate heights. Witness the birth of a new day, where nothing is beyond their reach. Booby Roode, Jeff Hardy, James Storm, Kurt Angle, Velvet Sky Gail Kim and all of 
your favorite stars – what will the new year bring for these competitors? TNA Wrestling and Direct Auto Insurance Present Genesis Live! Sunday January 8th on DIRECTV Pay Per View. *Card subject to change. SD, HD, Spanish-language 
Order Online / 
Order Now 
New! Order on 
Your Mobile 
Phone. Text 
"EVENT" to 
223333. 
Or Call 1-800-531- 
5000 to order. 
directv.com/events 
and HD/SD pages. 
tnamedianow.com 
User: jton@directv.com 
Password: Directv23 
TNA, TOTAL NONSTOP ACTION, other TNA indicia, and all talent names, images, likenesses, slogans, logos and trademarks used on or in this product are the property of TNA Entertainment, LLC and may not be used without the prior written consent of TNA Entertainment, LLC. Wrestlers subject to change. © 2011 TNA Entertainment, LLC. All 
rights reserved. Both 
248,836 1 1 12/29/2011 1/5/2012 1/8/2012 
CH201112296239DTV.TNA_Wrestling_HD_EM_appr 
CH201112296239DTV.TNA_Wrestling_SD_EM_appr 
1/5/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 200160 N/A N/A 12/22/2011 1/5/2012 1/5/2012 CH201112224216DTV.HDUI_National_Rollout_0105_EM 
1/5/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 476886 N/A N/A 12/23/2011 1/5/2012 1/5/2012 CH201112234216DTV.HDUI_National_Rollout_AZ_EM 
1/5/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 1 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 842520 N/A N/A 12/22/2011 1/5/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0112_EM 
1/6/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 2 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 1428063 N/A N/A 12/22/2011 1/6/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0110_EM 
1/6/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 2 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 662149 N/A N/A 12/22/2011 1/6/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0111_EM 
1/7/2012 Newsletter Marissa Montgomery Movies Newsletter Weekly email promoting hot new movies in DTV Cinema and Premium channels 4,738,384 N/A N/A Automatic 1/7/2012 N/A 
1/7/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 2 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 842520 N/A N/A 12/22/2011 1/7/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0112_EM 
1/9/2012 Transactional Tomiko Abe Local Launches 12/7/2011 
Locals will launch in the Meridian, MS market on 12/7/11 (tentatively). There would be two targets within the Meridian market: 1) Customers who 
upgrade to Out-of-Market DNS channels and then roll to Meridian Locals on 12/7/11 and 2) customers who are not subscribing to DNS channels, 
who should upgrade to Meridian locals. 
It would be helpful to send the email to the DNS subs BEFORE the 12/7/11 launch date, letting them know their DNS will automatically change to 
Meridian locals on 12/7/11. 
The email to the customers with NO DNS should receive their email AFTER the 12/7/11 launch so we can say, "Good news! Meridian Locals are 
now available. Add them today!" 
Direct mail will be 
sent to both sets of 
customers. DNS 
subs will receive 
their DM letter on 
11/30 and no DNS 
subs will receive 
their DM on 
12/14/11. 
All subscribers in the Meridian, MS (DTV DMA 711) market broken out into two groups: 
1) Local subs (Which really are the Out-of-Market subs) 
and 
2) No Local subs (which really are the customers with no out-of-market services) Upgrade to locals for as little as $3/month Use the same copy as the prevous Local Launch emails 
Two versions: 
1) Out-of-Market subs 
2) No Out-of-Market subs 
Call DIRECTV to 
add Locals today directv.com/locals No images or logos are required for these emails 
Eligibility for local channels is based on service address. Not all networks available in all markets. *Number of HD channels varies based on package selection. To access DIRECTV HD programming, a DIRECTV Slimline Dish, along with DIRECTV HD Receiver (H20, HR20 or later), HD television equipment and a qualifying programming package 
are required. HD Access fee ($10/mo.) required for all other non-local channel HD programming. Receipt of DIRECTV programming is subject to the terms of the DIRECTV Customer Agreement; a copy is provided at directv.com/legal and in your first bill. ©2011 DIRECTV, Inc. DIRECTV and the Cyclone Design logo are registered trademarks of 
DIRECTV, Inc. Both N/A N/A 11/30/2011 1/9/2012 1/9/2012 
1/9/2012 Sports Marketing Randy Posner NHL Center Ice Half Season 1/9/2012 Drive additional subs for NHL Center Ice, focusing on the Half Season Offer. 
Yes, other tactics 
including cross 
channel will be 
utilized. Former NHL Center Ice subs and other potential CI subscribers. 4 payments of $30.95 each 
Sign up now and save with the Half Season Offer 
Follow your favorite teams and players and get the most NHL games available in razor sharp HD. Dynamic Order Now 
Call 1-800 GET 
SPORTS 
www.directv. 
com/nhl Onfile from Early Bird email in October Onfile from Early Bird email in October Both 
147,612 2 1 1/4/2012 1/9/2012 1/9/2012 
CH201201034216DTV.NHL_CI_HalfSeason_EM 
1/9/2012 Upgrade Marketing Joanna Rodriguez 2012 PNP Email notification 
12/16, 1/2, 1/9, 
1/16, 2/2 
Price Increase takes affect Feb 9, 2012. Paperless Bill Notification (email and direct mail)– Customers who do not receive a paper billing 
statement from DIRECTV and for who a valid email address is on file will receive a notfication of the 2012 changes via email. This communication 
method include customers on interrated billing and those receiving their monthly statement via e-bill (sample from last year attached). 
Price Increase 
takes affect Feb 9, 
2012. Paperless Bill 2012 PNP Email notification will provide copy Price Increase url link will provide copy will provide copy Solo email only 
100,000 N/A N/A 1/6/2012 1/9/2012 1/9/2012 
1/10/2012 PPV Cinema Tressa Shaver Moneyball 1/10/2011 Drive online buys of Moneyball 
On air and direct 
mail 
Customers who have purchased Cinema in the past 
Customers who have purchased dramas in the past No Offer Approved images from Moneyball, include Brad Pitt's name above title treatment 
SD - Text to Order Messaging 
HD - Text to Order Messaging 
HD DVR - Instant access to the hottest new releases! Go to Channel 1100 
HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: 
with qualifying packages Order online record tbd Sony ftp (please see list of studio ftps from T Shaver) Money Ball © 2011 Columbia Pictures Industries, Inc. All Rights Reserved. Solo email only 
549,222 4 1 1/4/2012 1/10/2012 1/10/2012 
CH201201059009DTV.Moneyball_EM 
1/10/2012 PPV Cinema Tressa Shaver What's Your Number 1/10/2011 Drive online buys of What's Your Number 
on air and direct 
mail 
Customers who have purchased CINEMA in the past 
Customers who have purchased Comedies in the past Watch What's Your Number 28 days before you can get it from Netflix and Redbox Approved images from What's Your Number 
SD - Text to Order Messaging 
HD - Text to Order Messaging 
HD DVR - Instant access to the hottest new releases! Go to Channel 1100 
HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: 
with qualifying packages Order online Record tbd Please see Fox studio ftp fpr images. tbd Solo email only 
428,154 5 2 1/4/2012 1/10/2012 1/10/2012 
CH201201059009DTV.Whats_Your_Number_EM_appr 
1/10/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 1428063 N/A N/A 12/22/2011 1/10/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0110_EM 
1/11/2012 Loyalty Carlos Adams Contract Renewal (Hardware Upgrade) 12/18/2011 Drive HD buys and revenue for final WWE PPV of 2011. No Former WWE purchasers. 
WWE TLC: Tables, Ladders & Chairs 
Sunday, December 18, 2011 
LIVE 8PM ET | 5PM PT 
Ch 121 HD | 122 
$54.95 HD | $44.95 
(Note switch in HD channel number) 
No disqualifications. No restrictions. No sympathy. Ruthless invention rules at WWE TLC: Tables, Ladders & Chairs. Don’t miss John Cena, Randy Orton, CM Punk, Alberto Del Rio, and all your favorite WWE Superstars on 
Sunday, December 18 at 8pm ET/5pm PT, LIVE on DIRECTV Pay Per View. SD, HD, Spanish-language. 
Order Online / 
Order Now 
Order By Remote 
on Event Day 
Or Call 1-800-531- 
5000 to order. directv.com/wwe Will upload. All WWE programming, talent names, images, likenesses, slogans, wrestling moves, trademarks, logos and copyrights are the exclusive property of WWE, Inc. and its subsidiaries. All other trademarks, logos and copyrights are the property of their respective owners. © 2011 WWE, Inc. All Rights Reserved. Both Canceled Canceled N/A 1/4/2012 Canceled Canceled Canceled 
1/12/2012 Customer Experience Penny Finders Australian Open Experience 
1/15/2012- 
1/22/21012 
AUtralian Open Experience is the first of the four major grand slam tennis experiences we offer our customers at no extra charge. They can enjoy 
a dedicated six cell mix plus 5 bonus channels of coverage as well as unique interactive features such as Match Guide, Results and a full Men's 
and Women's draw. Starts on Sunday 1/15/2012 (as they are a day ahead of us) on channels 701-707. 
Yes - there will be 
an on air campaign 
as well as 
promotion across 
all current 
customer tactics. Tennis/sports fans who are current customers. Both Hd and SD customers. 
FREE bonus coverage and interactive applications with the 2012 Australian Open 
Experience, Jan 15th thru 22, 2012 on channels 701-707. 
Dedicated Australian Open Mix Channel (701) plus 5 bonus channels of Aussie Open coverage (702-707). All in crystal clear HD plus unique interactive features such as Match Guide and dynamically updated Results. Even a full 
men's and women's draw throughout the tournament. All available at NO EXTRA CHARGE SD , HD TUNE IN Channel 701-707 Jan 15- Jan 22nd 
www.directv. 
com/australianopen IMages available - will upload TBD Both 
1,867,863 3 2 1/5/2012 1/12/2012 1/15 - 1/22 
CH201201051000DTV.Australian_Open_Tennis_EM_appr 
1/12/2012 PPV Events Jeff Ton UFC 142: Aldo vs. Mendes 1/14/2012 Drive PPV buys + revenue. Increase HD share vs. SD. No Former UFC buyers. Movie buyers related to mixed martial arts. 
UFC 142: Aldo vs. Mendes 
Saturday, January 14, 2012 
10PM ET | 7PM PT 
Ch 123 HD | Ch 124 | Canal 456 
$54.95 HD | $44.95 | $44.95 Info in Style Guide. 
SD, HD, Spanish-language. 
Reach out to Fabiola Lara and Chela Martinez for Spanish translation. 
Order Online / 
Order Now 
New! Order on 
Your Mobile 
Phone. Text 
"EVENT" to 
223333. 
Order on Remote 
Starting Sat Jan 14 
| Call 1-800-531- 
5000 to Order 
directv.com/ufc 
and 
HD/SD/Spanish 
pages. 
http://extranet.ufc.tv/login/ 
Log-In: jton@directv.com 
Password: tmobile23 
Ultimate Fighting Championship®, Ultimate Fighting®, UFC®, The Ultimate Fighter®, Submission®, As Real As It Gets®, Zuffa®, The Octagon™ and the eight-sided competition mat and cage design are registered trademarks, registered service marks, trademarks, trade dress and/or service marks owned exclusively by Zuffa, LLC and licensed to 
its affiliated entities and other licensees in the United States and other jurisdictions. All other marks referenced herein may be the property of Zuffa, LLC, its affiliates or other respective owners. Photos courtesy of Zuffa, LLC. Ultimate Fighting Championship and UFC are registered trademarks owned by Zuffa, LLC. ©2011 Zuffa, LLC. All Rights 
Reserved. Both 
352,335 1 1 1/5/2012 1/12/2012 1/14/2012 
CH201201059009DTV.UFC_142_EM 
1/14/2012 Newsletter Marissa Montgomery Movies Newsletter Weekly email promoting hot new movies in DTV Cinema and Premium channels 4,752,571 N/A N/A Automatic 1/14/2012 N/A 
1/16/2012 Upgrade Marketing Joanna Rodriguez 2012 PNP Email notification 
12/16, 1/2, 1/9, 
1/16, 2/2 
Price Increase takes affect Feb 9, 2012. Paperless Bill Notification (email and direct mail)– Customers who do not receive a paper billing 
statement from DIRECTV and for who a valid email address is on file will receive a notfication of the 2012 changes via email. This communication 
method include customers on interrated billing and those receiving their monthly statement via e-bill (sample from last year attached). 
Price Increase 
takes affect Feb 9, 
2012. Paperless Bill 2012 PNP Email notification will provide copy Price Increase url link will provide copy will provide copy Solo email only 
100,000 N/A N/A 1/13/2012 1/16/2012 1/16/2012 
1/16/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 662149 N/A N/A 12/22/2011 1/16/2012 1/11/2012 CH201201034216DTV.HDUI_National_Rollout_0111_EM 
1/16/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 842520 N/A N/A 12/22/2011 1/16/2012 1/12/2012 CH201201034216DTV.HDUI_National_Rollout_0112_EM 
1/17/2012 PPV Cinema Tressa Shaver Ides of March 1/17/2011 Drive online buys of Ides of March 
On air and direct 
mail tactics 
Customers who have purchased CINEMA in the past 
Customers who have purchased dramas in the past Available Same Day as DVD Approved images of Ideas of March 
SD - Text to Order Messaging 
HD - Text to Order Messaging 
HD DVR - Instant access to the hottest new releases! Go to Channel 1100 
HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: 
with qualifying packages Order Online Record tbd Please pull assets from Sony studio ftp Ides of March © 2011 Ides Film Holdings, LLC. All Rights Reserved. Solo email only 
508,792 3 2 1/11/2012 1/17/2012 1/17/2012 
CH201201099009DTV.Ides_of_March_EM_appr 
1/17/2012 PPV Cinema Tressa Shaver Killer Elite 1/17/2011 Drive online buys of Killer Elite 
on air and direct 
mail 
Customers who have purchased CINEMA in the past 
Customers who have purchased action/adventure in the past Watch Killer Elite 28 days before you can get it from Netflix and Redbox Approved images of Killer Elite 
SD - Text to Order Messaging 
HD - Text to Order Messaging 
HD DVR - Instant access to the hottest new releases! Go to Channel 1100 
HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: 
with qualifying packages Order online Record tbd Please pull images from the NBCU studio ftp Killer Elite © 2011 Open Road Films. All Rights Reserved. Solo email only 
826,526 2 1 1/11/2012 1/17/2012 1/17/2012 
CH201201139009DTV.Killer_Elite_EM_appr 
1/17/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 156260 N/A N/A 12/22/2011 1/17/2012 1/17/2012 CH201201134216DTV.HDUI_National_Rollout_0111_0117_Update_EM 
1/17/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 22 N/A N/A 12/22/2011 1/17/2012 1/17/2012 CH201201134216DTV.HDUI_National_Rollout_0112_0117_Update_EM 
1/17/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 194664 N/A N/A 12/22/2011 1/17/2012 1/17/2012 CH201201174216DTV.HDUI_National_Rollout_0117_EM 
1/17/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 1 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 127586 N/A N/A 12/22/2011 1/17/2012 1/19/2012 CH201201174216DTV.HDUI_National_Rollout_0119_EM 
1/18/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 102084 N/A N/A 12/22/2011 1/18/2012 1/18/2012 CH201201134216DTV.HDUI_National_Rollout_0111_0118_Update_EM 
1/18/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 468064 N/A N/A 12/22/2011 1/18/2012 1/18/2012 CH201201134216DTV.HDUI_National_Rollout_0112_0118_Update_EM 
1/19/2012 Newsletter Kerim Agalar Tips & Tricks Newsletter 5,090,336 N/A N/A Automatic 1/19/2012 N/A 
1/19/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 173016 N/A N/A 12/22/2011 1/19/2012 1/19/2012 CH201201134216DTV.HDUI_National_Rollout_0111_0119_Update_EM 
1/19/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 27538 N/A N/A 12/22/2011 1/19/2012 1/19/2012 CH201201134216DTV.HDUI_National_Rollout_0112_0119_Update_EM 
1/19/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 127586 N/A N/A 12/22/2011 1/19/2012 1/19/2012 CH201201174216DTV.HDUI_National_Rollout_0119_EM 
1/19/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 1 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 513882 N/A N/A 12/22/2011 1/19/2012 1/24/2012 CH201201184216DTV.HDUI_National_Rollout_0124_EM 
1/19/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 1 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 479340 N/A N/A 12/22/2011 1/19/2012 1/25/2012 CH201201184216DTV.HDUI_National_Rollout_0125_EM 
1/21/2012 Newsletter Marissa Montgomery Movies Newsletter Weekly email promoting hot new movies in DTV Cinema and Premium channels 4,771,358 N/A N/A Automatic 1/21/2012 N/A 
1/21/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 2 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 513882 N/A N/A 12/22/2011 1/21/2012 1/24/2012 CH201201184216DTV.HDUI_National_Rollout_0124_EM 
1/21/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 2 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 479340 N/A N/A 12/22/2011 1/21/2012 1/25/2012 CH201201184216DTV.HDUI_National_Rollout_0125_EM 
Date Business Unit Business Contact(s) Campaign Name Event Date Purpose Conjunction with 
other programs Audience Main Offer Other Offer Body Content Multiple Versions or Dynamic Content 1st Call To Action 2nd CTA 3rd CTA URLs: Asset Location and File Names: Legal footer: Newsletter Piece? Additional 
Information Estimate counts Weekly Priority Daily Priority Vendor Due Date Deployment Date EVENT 
DATE Actual Drop File Name 
1
Date Business Unit Business Contact(s) Campaign Name Event Date Purpose Conjunction with 
1/23/2012 Refer a friend Ben Kneller January Refer a Friend 1/24/2012 
Gain incremental referral subs by emailing select segments of our customer base. This campaign will also be testing two different targeting 
strategies. 
Copy of DirecTV - Email Calendar 2012 - January 2012 
other programs Audience Main Offer Other Offer Body Content Multiple Versions or Dynamic Content 1st Call To Action 2nd CTA 3rd CTA URLs: Asset Location and File Names: Legal footer: Newsletter Piece? Additional 
Information Estimate counts Weekly Priority Daily Priority Vendor Due Date Deployment Date EVENT 
DATE Actual Drop File Name 
In conjunction with 
larger enterprise-wide 
Referral 
program. 
1) Never Referred 
2) Never Referred with Choice Xtra or above and HD receiver 3) Was Referred 
4) Was Referred with Referral credit roll-off within the last 90 days 
Referral $100/$100 offer. Both the referrer (current customer) and the new customer 
receive $10 in bill credits for 10 months. We will be using the same "Silver" creative without the Reminder language that was used in the December campaign. 
We will have different versions by test cell with different TFNs. The creative will be the 
same for all four with the exception of changing out the TFN. 
Refer your friends 
to DIRECTV! 
Have them call or 
go online to order 
Enjoy $100 in bill 
credtis! 
http://www.directv. 
com/DTVAPP/globalC/choenetetanhtPMaagile aIFlrneoardayil .hjsaps? aasssseettsId f=roPm49 p7r0e0v4io9u#sh R:1e0f4e2rr.a7l9 email campaigns 
‡REFERRAL OFFER: $100 will be in the form of bill credits. Limit 10 referrals per 12-consecutive-month period. Offer ends 2/8/12. You must provide new DIRECTV customers with your DIRECTV account number. Referred customers must sign up for service and hardware using the phone number provided and mention your DIRECTV account 
number at the time of order. They must order their leased system by 2/8/12 and activate the CHOICE package ($60.99/mo.) or above, ÓPTIMO MÁS ($44.99/mo.) or above, Jadeworld or any qualifying international service bundle, which shall include the PREFERRED CHOICE programming package ($39.99/mo.), within 30 days with required 
programming agreement at time of activation. You and your referred customer will each receive 10 nonrefundable/nontransferable credits of $10 each over 10 DIRECTV billing cycles, totaling $100. Allow 6 to 8 weeks after activation for credits to post to accounts. Determination of program eligibility and qualifying referrals, as well as any 
exceptions, are at the sole discretion of DIRECTV. DIRECTV reserves the right to verify and adjust credits at any time prior to or following posting and redemption. May not be combined with other DIRECTV referral programs. Any balance will carry forward on your DIRECTV bill until credit is exhausted. Offer not transferable or redeemable for 
cash. Account must be active and in "good standing," as determined by DIRECTV in its sole discretion, to receive credits. Commercial accounts/customers not eligible. DIRECTV reserves the sole right to modify, suspend or cancel this referral program at any time without notice. Visit directv.com/refer for more information. Programming, pricing, 
terms and conditions subject to change at any time. 
Pricing residential. Taxes not included. Receipt of DIRECTV programming subject to the terms of the DIRECTV Customer Agreement; copy provided at directv.com/legal and in order confirmation. ©:2011 DIRECTV, Inc. DIRECTV and the Cyclone Design logo, CHOICE and DIRECTV CINEMA are trademarks of DIRECTV, Inc. All other trademarks 
and service marks are the property of their respective owners. 
YOUR EMAIL SUBSCRIPTION 
This email was sent to BPKneller@DIRECTV.com . You have asked to receive DIRECTV email alerts. To view/change your current DIRECTV email subscriptions or change your email address, manage your email here. 
To unsubscribe from all DIRECTV emails, click here or write to DIRECTV, Inc. P.O. Box 6550, Greenwood Village, CO 80155-6550. 
QUESTIONS OR COMMENTS? 
Replies to this email address cannot be answered. For questions/concerns, email DIRECTV Customer Care here. 
©2011 DIRECTV, Inc. DIRECTV and the Cyclone Design logo are trademarks of DIRECTV, Inc. All other trademarks and service marks are the property of their respective owners. 
Privacy Policy 
Solo email only 
300,000 5 1 1/18/2012 1/23/2012 1/24/2012 
CH201201181016DTV.Customer_Referral_Jan_Never_HD_Choice.txt 
CH201201181016DTV.Customer_Referral_Jan_Never_NBA_NHL.txt 
CH201201181016DTV.Customer_Referral_Jan_Never_Random.txt 
1/24/2012 PPV Cinema Tressa Shaver Real Steel 1/24/2011 Drive online buys of Real Steel 
on air and direct 
mail 
Customers who have purchased CINEMA in the past 
Customers who have purchased action/adventure in the past Offer with Buena Vista pending 
Available Same 
Day as DVD Approved Real Steel image 
SD - Text to Order Messaging 
HD - Text to Order Messaging 
HD DVR - Instant access to the hottest new releases! Go to Channel 1100 
HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: 
with qualifying packages Order Online Record tbd Please pull images from Buena Vista studio ftp tbd Solo email only 
1,253,873 3 1 1/18/2012 1/24/2012 1/24/2012 
CH201201199009DTV.Real_Steel_EM_appr 
1/24/2012 PPV Cinema Tressa Shaver 50/50 1/24/2011 Drive online buys of 50/50 
on air and direct 
mail 
Customers who have purchased CINEMA in the past 
Customers who have purchased comedies in the past Available same day as DVD Approved images for 50/50 
SD - Text to Order Messaging 
HD - Text to Order Messaging 
HD DVR - Instant access to the hottest new releases! Go to Channel 1100 
HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: 
with qualifying packages Order Online Record tbd Pull images from Buena Vista site tbd Solo email only 
800,260 4 2 1/19/2012 1/24/2012 1/24/2012 
CH201201189009DTV.50_50_EM_appr 
1/24/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 513882 N/A N/A 12/22/2011 1/24/2012 1/24/2012 CH201201184216DTV.HDUI_National_Rollout_0124_EM 
1/25/2012 Mobile Brandon Davenport Mobile SMS Club 4,362,641 N/A N/A 1/12/2012 1/25/2012 1/25/2012 
1/25/2012 Self Care Sean Kim, Kerim Agalar January Self Care Increase Self Care transactions 
Part of large 
initiative to 
increase self care 
Three versions: Customers who A) have not registered online B) have not signed up for Auto 
Bill Pay C) have not signed up for paperless billing No offer Each segment will receive different messages 1,035,096 7 1 Automatic 1/25/2012 N/A CH201201151712TGB.MONTHLY_SELFCARE 
1/25/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 
11/1/2011 - Q1 
2012 
A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email 
campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by 
addressing the most common questions about the new UI. No 
All customers who have a valid email address and have at least one HD receiver (with the 
exception of the H20) and/or one HD DVR. NA 
Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. 
Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. 
Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. 
Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have 
something to watch and the content is relevant to my viewing preferences. 
Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning 
some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). 
Overall we have to capture why a current customer's life is going to be better because of this new guide. 
Increase 
awareness 
Explore dotcom for 
additional 
information 
directv. 
com/newHD 
https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe 
https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 479340 N/A N/A 12/22/2011 1/25/2012 1/25/2012 CH201201184216DTV.HDUI_National_Rollout_0125_EM 
1/26/2012 Upgrade Marketing Joanna Rodriguez HBO Free Trial 
3,000,731 2 2 1/18/2012 1/26/2012 1/27/2012 
CH201201191000DTV.HBO_Free_Trial_HDDVR_CONNECTED_EM_appr 
CH201201191000DTV.HBO_Free_Trial_HD_HDDVR_UNCONNECTED_EM_appr 
CH201201191000DTV.HBO_Free_Trial_SD_EM_appr 
1/26/2012 PPV Events Jeff Ton WWE Royal Rumble 
117,540 1 1 1/19/2012 1/26/2012 1/29/2012 
CH201201206239DTV.WWE_RoyalRumble_HD_EM_appr 
CH201201206239DTV.WWE_RoyalRumble_SD_EM_appr 
CH201201206239DTV.WWE_RoyalRumble_MAS_EM_appr 
1/28/2012 Newsletter Marissa Montgomery Movies Newsletter Weekly email promoting hot new movies in DTV Cinema and Premium channels 4,771,697 N/A N/A Automatic 1/28/2012 N/A 
1/31/2012 PPV Cinema Tressa Shaver Drive 1/31/2011 Drive online buys of Drive 
on air and direct 
mail 
Customers who have purchased CINEMA in the past 
Customers who have purchased action/adventure in the past Available same day as DVD Approved images for Drive 
SD - Text to Order Messaging 
HD - Text to Order Messaging 
HD DVR - Instant access to the hottest new releases! Go to Channel 1100 
HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: 
with qualifying packages Order online Record tbd Pull approved images from Sony studio site "Drive © 2011 FilmDistrict Distribution, LLC and Drive Film Holdings, LLC. All rights reserved." Solo email only 
493,797 5 1 1/25/2012 1/31/2012 1/31/2012 
CH201201249009DTV.Drive_In_Time_EM 
1/31/2012 PPV Cinema Tressa Shaver In Time 1/31/2011 Drive buys of "In Time" on air, direct mail 
Customers who purchase more than 3 PPV movies in 6 months (RFM High) 
New customers 60-90days 
Customers who enjoy action/thriller movies Watch it before you can get it on DVD Approved images for "In Time" (Fox) 
Multiple versions 
SD, HD, DVR 
HD DVR Connected 
HD DVR Unconnected Order online Record tbd Fox studio ftp tbd Solo email only 
226,186 6 2 1/25/2012 1/31/2012 1/31/2012 
CH201201249009DTV.Drive_In_Time_EM 
2/1/2012 Sports Marketing Randy Posner ESPN Full Court Half Season 2/1/2012 To upgrade as many customers as possible to ESPN Full Court by taking advantage of the Half Season offer. 
Yes, there will be 
other tactcis 
supporting this. Former ESPN Full Court subscribers, and anyone else who would be a target of this package. 2 payments of $41.00 
Can follow same format as Half Season email. 
Get the most college basketball action with ESPN FC 
Get up to 30 games a week 
Top players, top conference, top rivalries 
From the ACC, Big East, SEC, and Big 12 Single Order Now 
Call 1-800 GET 
SPORTS 
www.directv. 
com/fullcourt Can use same creative as previous FC email (Early Bird) Same as Early Bird email Both 
116,121 2 1 
1/25/2012 2/1/2012 
2/1/2012 
2/2/2012 Social Media Chip Ross Celebrity Beach Bowl 2/4/2012 
For the 2012 Beach Bowl, we want e-mails to promote social media features. We are uncertain of the exact plans but we would like to reserve 
space in a solo email to go out the last week of January & a newsletter inclusion for News & Offers newsletter. 
Celebrity Beach 
Bowl aires on 
AUDIENCE 
Network and 
content on 
DIRECTV.com. All DIRECTV customers 
Go to Facebook.com/DIRECTV to exclusive social media coverage of Celebrity Beach 
Bowl. Go to Facebook.com/DIRECTV to see behind the scenes coverage, exclusive videos of celebrities and social media coverage of Celebrity Beach Bowl. 
Go to DIRECTV's 
Facebook Page 
www.facebook. 
com/directv TBD Not necessary Both 
4,929,764 4 2 1/26/2012 2/2/2012 2/4/2012 
CH201201261000DTV.Celebrity_Beach_Bowl_EM_appr 
2/2/2012 Upgrade Marketing Joanna Rodriguez 2012 PNP Email notification 
12/16, 1/2, 1/9, 
1/16, 2/2 
Price Increase takes affect Feb 9, 2012. Paperless Bill Notification (email and direct mail)– Customers who do not receive a paper billing 
statement from DIRECTV and for who a valid email address is on file will receive a notfication of the 2012 changes via email. This communication 
method include customers on interrated billing and those receiving their monthly statement via e-bill (sample from last year attached). 
Price Increase 
takes affect Feb 9, 
2012. Paperless Bill 2012 PNP Email notification will provide copy Price Increase url link will provide copy will provide copy Solo email only 
Canceled Canceled Canceled Canceled Canceled Canceled 
2/2/2012 PPV Events Jeff Ton UFC 143: St-Pierre vs. Diaz 2/4/2012 Drive PPV buys + revenue. Increase HD vs. SD share. No. Former UFC buyers. 
UFC 143: St-Pierre vs. Diaz 
Saturday, February 4, 2012 
10PM PT | 7PM PT 
Ch 123 HD | Ch 124 | Canal 456 
$54.95 HD | $44.95 | $44.95 Pull from Style Guide. Note that this big event is during Super Bowl Weekend and should be promoted with parallel "big-ness." SD, HD, Spanish-language 
Order Online / 
Order Now 
New! Order on 
Your Mobile 
Phone. Text 
"EVENT" to 
223333. 
Order on Remote 
Starting Fri Feb 3 | 
Call 1-800-531- 
5000 to Order 
directv.com/ufc 
and 
HD/SD/Spanish 
event order pages 
http://extranet.ufc.tv/login/ 
jton@directv.com 
tmobile23 
Ultimate Fighting Championship®, Ultimate Fighting®, UFC®, The Ultimate Fighter®, Submission®, As Real As It Gets®, Zuffa®, The Octagon™ and the eight-sided competition mat and cage design are registered trademarks, registered service marks, trademarks, trade dress and/or service marks owned exclusively by Zuffa, LLC and licensed to 
its affiliated entities and other licensees in the United States and other jurisdictions. All other marks referenced herein may be the property of Zuffa, LLC, its affiliates or other respective owners. Photos courtesy of Zuffa, LLC. Ultimate Fighting Championship and UFC are registered trademarks owned by Zuffa, LLC. ©2011 Zuffa, LLC. All Rights 
Reserved. Both 
354,245 1 1 1/26/2012 2/2/2012 2/4/2012 
CH201201269009DTV.UFC_143_EM 
2/3/2012 Upgrade Marketing Joanna Rodriguez/Matt Schmidt Starz/Showtime 2 for 1 offer 
First week of Feb if 
possible Objective: Upgrades to Starz and Showtime 
YES: 
On Air Spot 
Online Banners non-Starz 
2 Premiums for the price of 1 
Order STARZ® and SHOWTIME® and get 2 for the price of 1 for 3 months. 
Enjoy 15 STARZ® channels and 13 SHOWTIME® channels. 
Get STARZ® and SHOWTIME® 
When you order STARZ® Super Pack and SHOWTIME UNLIMITED® you get 2 for the price of 1. See the hottest Hollywood hits and original series on a total of 15 STARZ® channels, including 8 in HD†, and 13 SHOWTIME® 
channels, including 10 in HD†, for only $12.99 or less per month for 3 months. 
YES: 
SD/DVR 
HD/HDVR Connected 
HD/HDVR Not connected Upgrade NOW 
directv. 
com/starzshow Programming 
directv. 
com/starzsho 
(currently directv. 
com/showstarz but 
will change to 
directv. 
com/starzshow 
shortly) 
Starz - Spartacus: Vengeance / Zookeeper/Bad Teacher 
DALI: Saprtacus -> File Exchange Business Partners > Starz > Web Plans > 2012 > January 
Two movie titles -> File Exchange Business Partners > Starz > Web Plans > 2012 > February 
Showtime - Original Series - with Shameless, Californication, and House of Lies 
DALI-> -> File Exchange Business Partners > Showtime > 2012 > January 2012 Showtime Promotable Titles 
Offer ends 6/30/12. Valid for approved customers only. Other conditions apply. Go to directv.com/starzsho for more details. Starz® and related channels and service marks are the property of Starz Entertainment, LLC. SHOWTIME and related marks are registered trademarks of Showtime Networks Inc. 2011 DIRECTV, Inc. 
SHOWTIME and related marks are registered trademarks of Showtime Networks Inc., a CBS Company. Shameless © Warner Bros. Entertainment Inc. All rights reserved. House of Lies © Showtime Networks Inc. All rights reserved.Californication © Showtime Networks Inc. All rights reserved. 
STARZ® and related channels and service marks are the property of STARZ® Entertainment, LLC.© 2010 Columbia Pictures Industries, Inc. 
© 2010 Columbia Pictures Industries, Inc. Both 
2,712,334 3 1 
1/26/2012 2/3/2012 
N/A 
CH201201294216DTV.DTV_Starz_Showtime_2for1_HDDVR_EM_appr 
CH201201294216DTV.DTV_Starz_Showtime_2for1_HD_EM_appr 
CH201201294216DTV.DTV_Starz_Showtime_2for1_SD_EM_appr 
2/4/2012 Newsletter Marissa Montgomery Movies Newsletter Weekly email promoting hot new movies in DTV Cinema and Premium channels 4,757,451 N/A N/A Automatic 2/4/2012 N/A 
2
Copy of DirecTV - Email Calendar 2012 - January Calendar View 
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 
26-Dec 27-Dec Last Chance - Buy 4 Offer 28-Dec 29-Dec UFC 141: Lesnar - Overeem 30-Dec NFL Weekly Schedule 1,200,000 31-Dec Movies Newsletter 4,805,980 1-Jan 
TOTAL: 0 TOTAL: 0 TOTAL: 0 TOTAL: 0 TOTAL: 1,200,000 TOTAL: 4,805,980 TOTAL: 0 WEEK 5: 1,200,000 
2-Jan 2012 PNP Email Notification 3-Jan Contagion 868,773 4-Jan News & Offers 5-Jan Showtime Free Trial 2,828,161 6-Jan 7-Jan Movies Newsletter 4,738,384 8-Jan 
I Don't Know How She Does It TNA Wrestling: Genesis 
Shark Night 
TOTAL: 0 TOTAL: 868,773 TOTAL: 0 TOTAL: 2,828,161 TOTAL: 0 TOTAL: 4,738,384 TOTAL: 0 WEEK 1: 3,696,934 
9-Jan NHL Center Ice Half Season 147,612 10-Jan Moneyball 549,222 11-Jan 12-Jan Australian Open Experience 1,867,863 13-Jan 14-Jan Movies Newsletter 4,752,571 15-Jan 
2012 PNP Email Notification What's Your Number 428,154 UFC 142: Aldo vs. Mendes 352,335 
TOTAL: 147,612 TOTAL: 977,376 TOTAL: 0 TOTAL: 2,220,198 TOTAL: 0 TOTAL: 4,752,571 TOTAL: 0 WEEK 2: 3,345,186 
16-Jan 2012 PNP Email Notification 17-Jan Ides of March 508,792 18-Jan 19-Jan Tips & Tricks 5,090,336 20-Jan 21-Jan Movies Newsletter 4,771,358 22-Jan 
Killer Elite 826,526 
TOTAL: 0 TOTAL: 1,335,318 TOTAL: 0 TOTAL: 5,090,336 TOTAL: 0 TOTAL: 4,771,358 TOTAL: 0 WEEK 3: 6,425,654 
23-Jan January Refer a Friend 24-Jan Real Steel 1,253,873 25-Jan Mobile SMS Club 4,362,641 26-Jan HBO Free Trial 3,000,731 27-Jan 28-Jan Movies Newsletter 4,771,697 29-Jan 
50/50 800,260 January Self Care 1,035,096 WWE Royal Rumble 117,540 
TOTAL: 0 TOTAL: 2,054,133 TOTAL: 5,397,737 TOTAL: 3,118,271 TOTAL: 0 TOTAL: 4,771,697 TOTAL: 0 WEEK 4: 10,570,141 
30-Jan 31-Jan Drive 493,797 1-Feb ESPN Full Court Half 
Season 116,121 2-Feb Celebrity Beach Bowl 4,929,764 3-Feb Starz/Showtime 2 for 
1 offer 2,712,334 4-Feb Movies Newsletter 4,757,451 5-Feb 
In Time 226,186 UFC 143: St-Pierre vs. Diaz 354,245 DECEMBER 25,237,915 
TOTAL: 0 TOTAL: 719,983 TOTAL: 116,121 TOTAL: 5,284,009 TOTAL: 2,712,334 TOTAL: 4,757,451 TOTAL: 0 
3
Copy of DirecTV - Email Calendar 2012 - February 2012 
Deployment Date Business Unit Business Contact(s) Campaign Name Estimate counts Weekly Priority Daily Priority Vendor Due Date Deployment Date EVENT DATE Actual Drop File Name 
1/31/2012 PPV Cinema Tressa Shaver Drive 493,797 5 1 1/25/2012 1/31/2012 1/31/2012 CH201201249009DTV.Drive_In_Time_EM 
1/31/2012 PPV Cinema Tressa Shaver In Time 226,186 6 2 1/25/2012 1/31/2012 1/31/2012 CH201201249009DTV.Drive_In_Time_EM 
2/1/2012 Sports Marketing Randy Posner ESPN Full Court Half Season 116,121 2 1 1/25/2012 2/1/2012 2/1/2012 CH201201264216DTV.ESPN_FC_HalfSeason_EM_new_appr 
2/2/2012 Social Media Chip Ross Celebrity Beach Bowl 4,929,764 4 2 1/26/2012 2/2/2012 2/4/2012 CH201201261000DTV.Celebrity_Beach_Bowl_EM_appr 
2/2/2012 Upgrade Marketing Joanna Rodriguez 2012 PNP Email notification Canceled Canceled Canceled Canceled Canceled Canceled 
2/2/2012 PPV Events Jeff Ton UFC 143: St-Pierre vs. Diaz 354,245 1 1 1/26/2012 2/2/2012 2/4/2012 CH201201269009DTV.UFC_143_EM 
Joanna Rodriguez/Matt 
2/3/2012 Upgrade Marketing 
Schmidt Starz/Showtime 2 for 1 offer 2,712,334 3 1 1/26/2012 2/3/2012 N/A 
2/4/2012 Newsletter Marissa Montgomery Movies Newsletter 4,757,451 N/A N/A Automatic 2/4/2012 N/A 
2/7/2012 PPV Cinema Tressa Shaver A Very Harold and Kumar Christmas 537,848 6 1 2/1/2012 2/7/2012 2/7/2012 CH201202019009DTV.HaroldKumar_TheWay_EM 
2/8/2012 Newsletter Kerim Agalar News & Offers Newsletter 4,978,565 N/A N/A Automatic 2/8/2012 N/A 
2/9/2012 PPV Events Jeff Ton TNA Wrestling: Against All Odds 52,227 N/A N/A 2/1/2012 2/9/2012 2/12/2012 
2/9/2012 PPV Cinema Tressa Shaver The Way 565,928 5 3 2/1/2012 2/9/2012 2/9/2012 CH201202019009DTV.HaroldKumar_TheWay_EM 
2/9/2012 PPV Events Jeff Ton Boxing: Ortiz-Berto II Canceled Canceled Canceled Canceled Canceled Canceled 
2/10/2012 Sports Marketing Randy Posner NHL Center Ice Race for the Cup 136,579 3 1 2/2/2012 2/10/2012 2/13/2012 CH201202024216DTV.NHL_CI_Race_for_the_Cup_EM_appr 
2/10/2012 PPV Cinema Tressa Shaver The Twilight Saga: Breaking Dawn Part 1 2,352,852 4 2 2/2/2012 2/10/2012 2/10/2012 CH201202039009DTV.BreakingDawn_Part1_EM 
2/11/2012 Newsletter Marissa Montgomery Movies Newsletter 4,763,260 N/A N/A Automatic 2/11/2012 N/A 
2/14/2012 PPV Cinema Tressa Shaver Valentine's day movies 117,667 3 1 2/8/2012 2/14/2012 2/14/2012 CH201202079009DTV.RumDiary_ValentinesDay_EM 
2/15/2012 Newsletter Kerim Agalar Tips & Tricks Newsletter 5,273,246 N/A N/A Automatic 2/15/2012 N/A 
2/16/2012 PPV Events Jeff Ton World Series of Boxing: Mexico vs. Bacu 31,598 2 1 2/9/2012 2/16/2012 2/17/2012 CH201202109973DTV.Boxing_Mexico_Baku_SD_EM 
2/16/2012 PPV Cinema Tressa Shaver The Rum Diary 2,190,307 4 2 2/8/2012 2/16/2012 2/14/2012 CH201202079009DTV.RumDiary_ValentinesDay_EM 
2/17/2012 PPV Events Jeff Ton WWE Elimination Chamber 115,925 1 1 2/9/2012 2/17/2012 2/19/2012 CH201202131000DTV.WWE_Elimination_Chamber_HD_EM_appr 
CH201202131000DTV.WWE_Elimination_Chamber_SD_EM_appr 
2/18/2012 Newsletter Marissa Montgomery Movies Newsletter 2,914,045 N/A N/A Automatic 2/18/2012 N/A 
2/21/2012 PPV Cinema Tressa Shaver Tower Heist 1,032,635 3 1 2/15/2012 2/21/2012 2/21/2012 CH201202159009DTV.TowerHeist_JEdgar_EM 
2/21/2012 PPV Cinema Tressa Shaver J. Edgar 365,014 4 2 2/15/2012 2/21/2012 2/21/2012 CH201202159009DTV.TowerHeist_JEdgar_EM 
2/22/2012 Upgrade Marketing Joanna Rodriguez HD EXTRA PACK Free Trial 2,416,991 2 1 2/15/2012 2/22/2012 2/22/2012 CH201202151000DTVDTV_HD_EXTRA_PACK_FREE_TRIAL_EM 
2/22/2012 Refer a friend Ben Kneller February Refer a Friend Email 858,615 5 2 2/16/2012 2/22/2012 2/21/2012 CH201202166239DTV.Customer_Referral_Feb_NeverRef_1_EM.txt 
CH201202166239DTV.Customer_Referral_Feb_Never_Random_EM_2.txt 
2/22/2012 Survey David Hughes DIRECTV Everywhere Survey - Part 1 58,604 N/A N/A 2/21/2012 2/22/2012 2/22/2012 Hughes list for DTVE Messaging.xls 
2/23/2012 PPV Events Jeff Ton UFC 144: Edgar vs. Henderson 349,407 1 1 2/16/2012 2/23/2012 2/25/2012 CH201201269009DTV.UFC_143_EM 
2/24/2012 Survey David Hughes DIRECTV Everywhere Survey - Part 2 58,446 N/A N/A 2/21/2012 2/24/2012 2/22/2012 Hughes list for DTVE Messaging.xls 
2/24/2012 Survey David Hughes Kano Study - Part 1+2 116,927 N/A N/A 2/21/2012 2/24/2012 2/24/2012 Hughes List for Kano Test #1.xls 
2/24/2012 Self Care Kerim Agalar February Self Care 1,585,064 6 1 2/15/2012 2/24/2012 N/A 
2/25/2012 Newsletter Marissa Montgomery Movies Newsletter 2,941,661 N/A N/A Automatic 2/25/2012 N/A 
2/27/2012 Sports Marketing Randy Posner NBA League Pass Free Trial 346,198 2 1 2/22/2012 2/27/2012 2/28/2012 CH20120222DTV.NBA_League_Pass_EM_appr 
2/27/2012 Survery David Hughes Kano Study Reminder Part 1+2 109,868 N/A N/A 2/27/2012 
2/28/2012 Customer Experience Chela Martinez TiVo 284,670 N/A N/A 2/9/2012 2/28/2012 2/8/2012 CH201202244216DTV.Tivo_Box_EM_appr 
2/28/2012 Social Media Chip Ross Social media FEB email Canceled Canceled Canceled Canceled Canceled Canceled 
2/28/2012 Survey David Hughes DIRECTV Everywhere Survey Reminder Part 1+2 109,688 N/A N/A 2/28/2012 
2/28/2012 PPV Cinema Tressa Shaver Hugo 1,235,334 3 1 2/22/2012 2/28/2012 2/28/2012 CH201202179009DTV.Hugo_EM 
2/29/2012 Mobile Brandon Davenport Mobile Web Bill Pay 5,364,908 5 1 2/16/2012 2/29/2012 2/29/2012 CH201202166239DTV.Mobile_Web_Bill_Pay_EM_appr 
3/1/2012 PPV Events Jeff Ton Strikeforce: Tate vs Rousey 90,890 1 1 2/23/2012 3/1/2012 3/3/2012 20120223190943_CH201202239973DTV_Strikeforce_Tate_Rouser_EM_SD_MKT 
20120223190930_CH201202239973DTV_Strikeforce_Tate_Rouser_EM_HD_MKT 
3/2/2012 PPV Cinema Tressa Shaver Puss in Boots 36,607 4 1 2/23/2012 3/2/2012 3/2/2012 CH201202289009DTV.PussBoots_Immortals_Footloose_EM 
3/3/2012 Newsletter Marissa Montgomery Movies Newsletter 2,972,372 N/A N/A Automatic 3/3/2012 N/A 
4
Copy of DirecTV - Email Calendar 2012 - Sheet15 
How Many Campaigns per 
Business Unit in February 
PPV CInema 8 
Sports Marketing 2 
Social Media 
Upgrade Marketing 
PPV Events 
Newsletter 
Refer a Friend 
Survey 
Self Care 
Customer 
Experience 
5
Copy of DirecTV - Email Calendar 2012
Copy of DirecTV - Email Calendar 2012
Copy of DirecTV - Email Calendar 2012
Copy of DirecTV - Email Calendar 2012
Copy of DirecTV - Email Calendar 2012
Copy of DirecTV - Email Calendar 2012
Copy of DirecTV - Email Calendar 2012
Copy of DirecTV - Email Calendar 2012
Copy of DirecTV - Email Calendar 2012
Copy of DirecTV - Email Calendar 2012
Copy of DirecTV - Email Calendar 2012
Copy of DirecTV - Email Calendar 2012
Copy of DirecTV - Email Calendar 2012
Copy of DirecTV - Email Calendar 2012

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Copy of DirecTV - Email Calendar 2012

  • 1. 1/2/2012 Upgrade Marketing Joanna Rodriguez 2012 PNP Email notification 12/16, 1/2, 1/9, 1/16, 2/2 Price Increase takes affect Feb 9, 2012. Paperless Bill Notification (email and direct mail)– Customers who do not receive a paper billing statement from DIRECTV and for who a valid email address is on file will receive a notfication of the 2012 changes via email. This communication method include customers on interrated billing and those receiving their monthly statement via e-bill (sample from last year attached). Copy of DirecTV - Email Calendar 2012 - January 2012 Price Increase takes affect Feb 9, 2012. Paperless Bill 2012 PNP Email notification will provide copy Price Increase url link will provide copy will provide copy Solo email only 100,000 N/A N/A 12/27/2011 1/2/2012 1/2/2012 1/3/2012 PPV Cinema Tressa Shaver Contagion 1/3/2011 Drive online buys for Contagion On air tactics, direct mail Customers who have purchased Customers who enjoy action/adventure Free 10 minute preview Watch Contagion 28 days before you can get it from Netflix and Redbox Contagion approved key art SD - Text to Order Messaging HD - Text to order messaging HD DVR - Instant access to the hottest new releases! Go to Channel 1100 HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: with qualifying packages Order Online Record tbd Warner Studio site (please see ftp list from T Shaver) tbd Solo email only 868,773 3 1 12/28/2011 1/3/2012 1/3/2012 CH201112239009DTV.Contagion_EM 1/3/2012 PPV Cinema Tressa Shaver I Don't Know How She Does It 1/3/2011 Drive online buys of I Don't Know How She Does It on air and direct mail Customers sho have purchased DIRECTV Cinema in the past Customers who have purchased comedies in the past No Offer Approved images from Starz SD - Text to Order Messaging HD - Text to Order Messaging HD DVR - Instant access to the hottest new releases! Go to Channel 1100 HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: with qualifying packages Order Online Record tbd Images to be uploaded to Cheetahmail ftp tbd Solo email only 500,000 4 2 12/28/2011 1/3/2012 1/3/2012 CH201112289009DTV.IDontKnowHowSheDoesIt_EM 1/3/2012 PPV Cinema Tressa Shaver Shark Night 1/3/2011 Drive Online buys of Shark Night On air and direct mail Customers who have purchased Cinema in the past Customers who have purchased Thrillers/Horror in the past Also available in 3D Approved images of Shark Night Also availabel in 3D bug SD - Text to Order Messaging HD - Text to Order Messaging HD DVR - Instant access to the hottest new releases! Go to Channel 1100 HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: with qualifying packages Order online Record tbd Artwork to be uploaded to Cheetahmail ftp tbd Solo email only 500,000 5 3 12/28/2011 1/3/2012 1/3/2012 CH201112299009DTV.Shark_Night_EM 1/4/2012 Newsletter Kerim Agalar News & Offers Newsletter 5,000,000 N/A N/A Automatic 1/4/2012 N/A 1/4/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 644395 N/A N/A 12/22/2011 1/4/2012 1/4/2012 CH201112224216DTV.HDUI_National_Rollout_0104_EM 1/4/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 1 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 1428063 N/A N/A 12/22/2011 1/4/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0110_EM 1/4/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 1 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 662149 N/A N/A 12/22/2011 1/4/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0111_EM 1/5/2012 Upgrade Marketing Joanna Rodriguez Showtime Free Trial 1/6-1/8 1/6-1/8 Showtime will hold a Free Trial January 6 – 8, 2012. Showtime channels 545 through 558 – including HD will be open to all DIRECTV residential customers. The Free Trial will start on Friday, January 6th at 6:00 AM EST and end Monday, January 9th at 6:00 AM EST. All marketing materials will advertise the Free Trial from January 6-8, 2012. DIRECTV Marketing Tactics: The following tactics will be used to market the Free Trial to DIRECTV customers: -On-air: Cross-channel spots •Online: oHome Page Banner ad DIRECTV News content oShowtime Landing page oPREMIUMS Landing page oJanuary customer e-newsletter oFacebook/Twitter mention •Guide banner – Run dates 1/6-1/8 oPlacement on channel 245 oNavigate to 545 •Print oAccess DIRECTV ad – January Issue •Bill Newsletter oJanuary issue oBill Message -Call Centers: On-hold message Exclude Showtime subs: 3 Versions: - HD Connected customers -HD Not connected -SD customers Free Trial Showtime Unlimited Free Trial! Tune-in Jan 6-8 chls 545-558. Bold original series, hit movies, and sports. Order now at directv.com/showtime Promotional Titles: We are pleased to announce Showtime’s Original Series linear premiere dates along with Showtime On Demand early premiere dates. Also listed below are the details for the January Free Trial for linear and Free On Demand. Sunday, January 8, 2012 •Shameless Season 2 Premiere at 9PM ET/PT oShowtime ON DEMAND: Early premiere Friday, January 6 •House of Lies Premiere at 10PM ET/PT oSHOWTIME ON DEMAND: Early premiere Friday, January 6 •Californication Season 5 Premiere at 10:30PM ET/PT oSHOWTIME ON DEMAND: Early premiere Friday, January 6 The Showtime Jan Free Trial is divided into 2 parts. Linear and Free On Demand: Timing: Friday, January 6 – Sunday, January 8 Linear: includes all Showtime Unlimited channels PROGRAMMING HIGHLIGHTS*: Original Series Premieres: •Shameless: Season 2 Premiere •House Of Lies: New Series Premiere •Californication: Season 5 Premiere Theatricals: •The King’s Speech •Blue Valentine Exclude Showtime subs: 3 Versions: - HD Connected customers -HD Not connected -SD customers Showtime Unlimited Free Trial! Tune-in Jan 6-8 chls 545-558. directv. com/showtime Showtime ->Sameless - Season 2 Key Art Revised 11-10-11 and Showtime -> 2012 Showtime Promotable Titles -> Jan 2012 no legal Both 2,828,161 2 2 12/29/2011 1/5/2012 1/6 - 1/8 CH201112291000DTV.Showtime_Free_Trial_HDDVR_CONNECTED_EM_appr CH201112291000DTV.Showtime_Free_Trial_HD_HDDVR_UNCONNECTED_EM_appr CH201112291000DTV.Showtime_Free_Trial_SD_DVR_EM_appr 1/5/2012 PPV Events Jeff Ton TNA Wrestling: Genesis 1/8/2012 Drive PPV buys + revenue for TNA's kickoff PPV event. No Former TNA purchasers + recent WWE purchasers. TNA: Genesis Sunday, January 8, 2012 8PM ET | 5PM PT Ch 121 HD | Ch 122 $44.95 HD | $34.95 At the dawn of a new year, new contenders will rise to the ultimate heights. Witness the birth of a new day, where nothing is beyond their reach. Booby Roode, Jeff Hardy, James Storm, Kurt Angle, Velvet Sky Gail Kim and all of your favorite stars – what will the new year bring for these competitors? TNA Wrestling and Direct Auto Insurance Present Genesis Live! Sunday January 8th on DIRECTV Pay Per View. *Card subject to change. SD, HD, Spanish-language Order Online / Order Now New! Order on Your Mobile Phone. Text "EVENT" to 223333. Or Call 1-800-531- 5000 to order. directv.com/events and HD/SD pages. tnamedianow.com User: jton@directv.com Password: Directv23 TNA, TOTAL NONSTOP ACTION, other TNA indicia, and all talent names, images, likenesses, slogans, logos and trademarks used on or in this product are the property of TNA Entertainment, LLC and may not be used without the prior written consent of TNA Entertainment, LLC. Wrestlers subject to change. © 2011 TNA Entertainment, LLC. All rights reserved. Both 248,836 1 1 12/29/2011 1/5/2012 1/8/2012 CH201112296239DTV.TNA_Wrestling_HD_EM_appr CH201112296239DTV.TNA_Wrestling_SD_EM_appr 1/5/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 200160 N/A N/A 12/22/2011 1/5/2012 1/5/2012 CH201112224216DTV.HDUI_National_Rollout_0105_EM 1/5/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 476886 N/A N/A 12/23/2011 1/5/2012 1/5/2012 CH201112234216DTV.HDUI_National_Rollout_AZ_EM 1/5/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 1 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 842520 N/A N/A 12/22/2011 1/5/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0112_EM 1/6/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 2 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 1428063 N/A N/A 12/22/2011 1/6/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0110_EM 1/6/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 2 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 662149 N/A N/A 12/22/2011 1/6/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0111_EM 1/7/2012 Newsletter Marissa Montgomery Movies Newsletter Weekly email promoting hot new movies in DTV Cinema and Premium channels 4,738,384 N/A N/A Automatic 1/7/2012 N/A 1/7/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 2 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 842520 N/A N/A 12/22/2011 1/7/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0112_EM 1/9/2012 Transactional Tomiko Abe Local Launches 12/7/2011 Locals will launch in the Meridian, MS market on 12/7/11 (tentatively). There would be two targets within the Meridian market: 1) Customers who upgrade to Out-of-Market DNS channels and then roll to Meridian Locals on 12/7/11 and 2) customers who are not subscribing to DNS channels, who should upgrade to Meridian locals. It would be helpful to send the email to the DNS subs BEFORE the 12/7/11 launch date, letting them know their DNS will automatically change to Meridian locals on 12/7/11. The email to the customers with NO DNS should receive their email AFTER the 12/7/11 launch so we can say, "Good news! Meridian Locals are now available. Add them today!" Direct mail will be sent to both sets of customers. DNS subs will receive their DM letter on 11/30 and no DNS subs will receive their DM on 12/14/11. All subscribers in the Meridian, MS (DTV DMA 711) market broken out into two groups: 1) Local subs (Which really are the Out-of-Market subs) and 2) No Local subs (which really are the customers with no out-of-market services) Upgrade to locals for as little as $3/month Use the same copy as the prevous Local Launch emails Two versions: 1) Out-of-Market subs 2) No Out-of-Market subs Call DIRECTV to add Locals today directv.com/locals No images or logos are required for these emails Eligibility for local channels is based on service address. Not all networks available in all markets. *Number of HD channels varies based on package selection. To access DIRECTV HD programming, a DIRECTV Slimline Dish, along with DIRECTV HD Receiver (H20, HR20 or later), HD television equipment and a qualifying programming package are required. HD Access fee ($10/mo.) required for all other non-local channel HD programming. Receipt of DIRECTV programming is subject to the terms of the DIRECTV Customer Agreement; a copy is provided at directv.com/legal and in your first bill. ©2011 DIRECTV, Inc. DIRECTV and the Cyclone Design logo are registered trademarks of DIRECTV, Inc. Both N/A N/A 11/30/2011 1/9/2012 1/9/2012 1/9/2012 Sports Marketing Randy Posner NHL Center Ice Half Season 1/9/2012 Drive additional subs for NHL Center Ice, focusing on the Half Season Offer. Yes, other tactics including cross channel will be utilized. Former NHL Center Ice subs and other potential CI subscribers. 4 payments of $30.95 each Sign up now and save with the Half Season Offer Follow your favorite teams and players and get the most NHL games available in razor sharp HD. Dynamic Order Now Call 1-800 GET SPORTS www.directv. com/nhl Onfile from Early Bird email in October Onfile from Early Bird email in October Both 147,612 2 1 1/4/2012 1/9/2012 1/9/2012 CH201201034216DTV.NHL_CI_HalfSeason_EM 1/9/2012 Upgrade Marketing Joanna Rodriguez 2012 PNP Email notification 12/16, 1/2, 1/9, 1/16, 2/2 Price Increase takes affect Feb 9, 2012. Paperless Bill Notification (email and direct mail)– Customers who do not receive a paper billing statement from DIRECTV and for who a valid email address is on file will receive a notfication of the 2012 changes via email. This communication method include customers on interrated billing and those receiving their monthly statement via e-bill (sample from last year attached). Price Increase takes affect Feb 9, 2012. Paperless Bill 2012 PNP Email notification will provide copy Price Increase url link will provide copy will provide copy Solo email only 100,000 N/A N/A 1/6/2012 1/9/2012 1/9/2012 1/10/2012 PPV Cinema Tressa Shaver Moneyball 1/10/2011 Drive online buys of Moneyball On air and direct mail Customers who have purchased Cinema in the past Customers who have purchased dramas in the past No Offer Approved images from Moneyball, include Brad Pitt's name above title treatment SD - Text to Order Messaging HD - Text to Order Messaging HD DVR - Instant access to the hottest new releases! Go to Channel 1100 HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: with qualifying packages Order online record tbd Sony ftp (please see list of studio ftps from T Shaver) Money Ball © 2011 Columbia Pictures Industries, Inc. All Rights Reserved. Solo email only 549,222 4 1 1/4/2012 1/10/2012 1/10/2012 CH201201059009DTV.Moneyball_EM 1/10/2012 PPV Cinema Tressa Shaver What's Your Number 1/10/2011 Drive online buys of What's Your Number on air and direct mail Customers who have purchased CINEMA in the past Customers who have purchased Comedies in the past Watch What's Your Number 28 days before you can get it from Netflix and Redbox Approved images from What's Your Number SD - Text to Order Messaging HD - Text to Order Messaging HD DVR - Instant access to the hottest new releases! Go to Channel 1100 HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: with qualifying packages Order online Record tbd Please see Fox studio ftp fpr images. tbd Solo email only 428,154 5 2 1/4/2012 1/10/2012 1/10/2012 CH201201059009DTV.Whats_Your_Number_EM_appr 1/10/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 1428063 N/A N/A 12/22/2011 1/10/2012 1/4/2012 CH201201034216DTV.HDUI_National_Rollout_0110_EM 1/11/2012 Loyalty Carlos Adams Contract Renewal (Hardware Upgrade) 12/18/2011 Drive HD buys and revenue for final WWE PPV of 2011. No Former WWE purchasers. WWE TLC: Tables, Ladders & Chairs Sunday, December 18, 2011 LIVE 8PM ET | 5PM PT Ch 121 HD | 122 $54.95 HD | $44.95 (Note switch in HD channel number) No disqualifications. No restrictions. No sympathy. Ruthless invention rules at WWE TLC: Tables, Ladders & Chairs. Don’t miss John Cena, Randy Orton, CM Punk, Alberto Del Rio, and all your favorite WWE Superstars on Sunday, December 18 at 8pm ET/5pm PT, LIVE on DIRECTV Pay Per View. SD, HD, Spanish-language. Order Online / Order Now Order By Remote on Event Day Or Call 1-800-531- 5000 to order. directv.com/wwe Will upload. All WWE programming, talent names, images, likenesses, slogans, wrestling moves, trademarks, logos and copyrights are the exclusive property of WWE, Inc. and its subsidiaries. All other trademarks, logos and copyrights are the property of their respective owners. © 2011 WWE, Inc. All Rights Reserved. Both Canceled Canceled N/A 1/4/2012 Canceled Canceled Canceled 1/12/2012 Customer Experience Penny Finders Australian Open Experience 1/15/2012- 1/22/21012 AUtralian Open Experience is the first of the four major grand slam tennis experiences we offer our customers at no extra charge. They can enjoy a dedicated six cell mix plus 5 bonus channels of coverage as well as unique interactive features such as Match Guide, Results and a full Men's and Women's draw. Starts on Sunday 1/15/2012 (as they are a day ahead of us) on channels 701-707. Yes - there will be an on air campaign as well as promotion across all current customer tactics. Tennis/sports fans who are current customers. Both Hd and SD customers. FREE bonus coverage and interactive applications with the 2012 Australian Open Experience, Jan 15th thru 22, 2012 on channels 701-707. Dedicated Australian Open Mix Channel (701) plus 5 bonus channels of Aussie Open coverage (702-707). All in crystal clear HD plus unique interactive features such as Match Guide and dynamically updated Results. Even a full men's and women's draw throughout the tournament. All available at NO EXTRA CHARGE SD , HD TUNE IN Channel 701-707 Jan 15- Jan 22nd www.directv. com/australianopen IMages available - will upload TBD Both 1,867,863 3 2 1/5/2012 1/12/2012 1/15 - 1/22 CH201201051000DTV.Australian_Open_Tennis_EM_appr 1/12/2012 PPV Events Jeff Ton UFC 142: Aldo vs. Mendes 1/14/2012 Drive PPV buys + revenue. Increase HD share vs. SD. No Former UFC buyers. Movie buyers related to mixed martial arts. UFC 142: Aldo vs. Mendes Saturday, January 14, 2012 10PM ET | 7PM PT Ch 123 HD | Ch 124 | Canal 456 $54.95 HD | $44.95 | $44.95 Info in Style Guide. SD, HD, Spanish-language. Reach out to Fabiola Lara and Chela Martinez for Spanish translation. Order Online / Order Now New! Order on Your Mobile Phone. Text "EVENT" to 223333. Order on Remote Starting Sat Jan 14 | Call 1-800-531- 5000 to Order directv.com/ufc and HD/SD/Spanish pages. http://extranet.ufc.tv/login/ Log-In: jton@directv.com Password: tmobile23 Ultimate Fighting Championship®, Ultimate Fighting®, UFC®, The Ultimate Fighter®, Submission®, As Real As It Gets®, Zuffa®, The Octagon™ and the eight-sided competition mat and cage design are registered trademarks, registered service marks, trademarks, trade dress and/or service marks owned exclusively by Zuffa, LLC and licensed to its affiliated entities and other licensees in the United States and other jurisdictions. All other marks referenced herein may be the property of Zuffa, LLC, its affiliates or other respective owners. Photos courtesy of Zuffa, LLC. Ultimate Fighting Championship and UFC are registered trademarks owned by Zuffa, LLC. ©2011 Zuffa, LLC. All Rights Reserved. Both 352,335 1 1 1/5/2012 1/12/2012 1/14/2012 CH201201059009DTV.UFC_142_EM 1/14/2012 Newsletter Marissa Montgomery Movies Newsletter Weekly email promoting hot new movies in DTV Cinema and Premium channels 4,752,571 N/A N/A Automatic 1/14/2012 N/A 1/16/2012 Upgrade Marketing Joanna Rodriguez 2012 PNP Email notification 12/16, 1/2, 1/9, 1/16, 2/2 Price Increase takes affect Feb 9, 2012. Paperless Bill Notification (email and direct mail)– Customers who do not receive a paper billing statement from DIRECTV and for who a valid email address is on file will receive a notfication of the 2012 changes via email. This communication method include customers on interrated billing and those receiving their monthly statement via e-bill (sample from last year attached). Price Increase takes affect Feb 9, 2012. Paperless Bill 2012 PNP Email notification will provide copy Price Increase url link will provide copy will provide copy Solo email only 100,000 N/A N/A 1/13/2012 1/16/2012 1/16/2012 1/16/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 662149 N/A N/A 12/22/2011 1/16/2012 1/11/2012 CH201201034216DTV.HDUI_National_Rollout_0111_EM 1/16/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 842520 N/A N/A 12/22/2011 1/16/2012 1/12/2012 CH201201034216DTV.HDUI_National_Rollout_0112_EM 1/17/2012 PPV Cinema Tressa Shaver Ides of March 1/17/2011 Drive online buys of Ides of March On air and direct mail tactics Customers who have purchased CINEMA in the past Customers who have purchased dramas in the past Available Same Day as DVD Approved images of Ideas of March SD - Text to Order Messaging HD - Text to Order Messaging HD DVR - Instant access to the hottest new releases! Go to Channel 1100 HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: with qualifying packages Order Online Record tbd Please pull assets from Sony studio ftp Ides of March © 2011 Ides Film Holdings, LLC. All Rights Reserved. Solo email only 508,792 3 2 1/11/2012 1/17/2012 1/17/2012 CH201201099009DTV.Ides_of_March_EM_appr 1/17/2012 PPV Cinema Tressa Shaver Killer Elite 1/17/2011 Drive online buys of Killer Elite on air and direct mail Customers who have purchased CINEMA in the past Customers who have purchased action/adventure in the past Watch Killer Elite 28 days before you can get it from Netflix and Redbox Approved images of Killer Elite SD - Text to Order Messaging HD - Text to Order Messaging HD DVR - Instant access to the hottest new releases! Go to Channel 1100 HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: with qualifying packages Order online Record tbd Please pull images from the NBCU studio ftp Killer Elite © 2011 Open Road Films. All Rights Reserved. Solo email only 826,526 2 1 1/11/2012 1/17/2012 1/17/2012 CH201201139009DTV.Killer_Elite_EM_appr 1/17/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 156260 N/A N/A 12/22/2011 1/17/2012 1/17/2012 CH201201134216DTV.HDUI_National_Rollout_0111_0117_Update_EM 1/17/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 22 N/A N/A 12/22/2011 1/17/2012 1/17/2012 CH201201134216DTV.HDUI_National_Rollout_0112_0117_Update_EM 1/17/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 194664 N/A N/A 12/22/2011 1/17/2012 1/17/2012 CH201201174216DTV.HDUI_National_Rollout_0117_EM 1/17/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 1 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 127586 N/A N/A 12/22/2011 1/17/2012 1/19/2012 CH201201174216DTV.HDUI_National_Rollout_0119_EM 1/18/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 102084 N/A N/A 12/22/2011 1/18/2012 1/18/2012 CH201201134216DTV.HDUI_National_Rollout_0111_0118_Update_EM 1/18/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 468064 N/A N/A 12/22/2011 1/18/2012 1/18/2012 CH201201134216DTV.HDUI_National_Rollout_0112_0118_Update_EM 1/19/2012 Newsletter Kerim Agalar Tips & Tricks Newsletter 5,090,336 N/A N/A Automatic 1/19/2012 N/A 1/19/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 173016 N/A N/A 12/22/2011 1/19/2012 1/19/2012 CH201201134216DTV.HDUI_National_Rollout_0111_0119_Update_EM 1/19/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 27538 N/A N/A 12/22/2011 1/19/2012 1/19/2012 CH201201134216DTV.HDUI_National_Rollout_0112_0119_Update_EM 1/19/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 127586 N/A N/A 12/22/2011 1/19/2012 1/19/2012 CH201201174216DTV.HDUI_National_Rollout_0119_EM 1/19/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 1 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 513882 N/A N/A 12/22/2011 1/19/2012 1/24/2012 CH201201184216DTV.HDUI_National_Rollout_0124_EM 1/19/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 1 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 479340 N/A N/A 12/22/2011 1/19/2012 1/25/2012 CH201201184216DTV.HDUI_National_Rollout_0125_EM 1/21/2012 Newsletter Marissa Montgomery Movies Newsletter Weekly email promoting hot new movies in DTV Cinema and Premium channels 4,771,358 N/A N/A Automatic 1/21/2012 N/A 1/21/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 2 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 513882 N/A N/A 12/22/2011 1/21/2012 1/24/2012 CH201201184216DTV.HDUI_National_Rollout_0124_EM 1/21/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 2 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 479340 N/A N/A 12/22/2011 1/21/2012 1/25/2012 CH201201184216DTV.HDUI_National_Rollout_0125_EM Date Business Unit Business Contact(s) Campaign Name Event Date Purpose Conjunction with other programs Audience Main Offer Other Offer Body Content Multiple Versions or Dynamic Content 1st Call To Action 2nd CTA 3rd CTA URLs: Asset Location and File Names: Legal footer: Newsletter Piece? Additional Information Estimate counts Weekly Priority Daily Priority Vendor Due Date Deployment Date EVENT DATE Actual Drop File Name 1
  • 2. Date Business Unit Business Contact(s) Campaign Name Event Date Purpose Conjunction with 1/23/2012 Refer a friend Ben Kneller January Refer a Friend 1/24/2012 Gain incremental referral subs by emailing select segments of our customer base. This campaign will also be testing two different targeting strategies. Copy of DirecTV - Email Calendar 2012 - January 2012 other programs Audience Main Offer Other Offer Body Content Multiple Versions or Dynamic Content 1st Call To Action 2nd CTA 3rd CTA URLs: Asset Location and File Names: Legal footer: Newsletter Piece? Additional Information Estimate counts Weekly Priority Daily Priority Vendor Due Date Deployment Date EVENT DATE Actual Drop File Name In conjunction with larger enterprise-wide Referral program. 1) Never Referred 2) Never Referred with Choice Xtra or above and HD receiver 3) Was Referred 4) Was Referred with Referral credit roll-off within the last 90 days Referral $100/$100 offer. Both the referrer (current customer) and the new customer receive $10 in bill credits for 10 months. We will be using the same "Silver" creative without the Reminder language that was used in the December campaign. We will have different versions by test cell with different TFNs. The creative will be the same for all four with the exception of changing out the TFN. Refer your friends to DIRECTV! Have them call or go online to order Enjoy $100 in bill credtis! http://www.directv. com/DTVAPP/globalC/choenetetanhtPMaagile aIFlrneoardayil .hjsaps? aasssseettsId f=roPm49 p7r0e0v4io9u#sh R:1e0f4e2rr.a7l9 email campaigns ‡REFERRAL OFFER: $100 will be in the form of bill credits. Limit 10 referrals per 12-consecutive-month period. Offer ends 2/8/12. You must provide new DIRECTV customers with your DIRECTV account number. Referred customers must sign up for service and hardware using the phone number provided and mention your DIRECTV account number at the time of order. They must order their leased system by 2/8/12 and activate the CHOICE package ($60.99/mo.) or above, ÓPTIMO MÁS ($44.99/mo.) or above, Jadeworld or any qualifying international service bundle, which shall include the PREFERRED CHOICE programming package ($39.99/mo.), within 30 days with required programming agreement at time of activation. You and your referred customer will each receive 10 nonrefundable/nontransferable credits of $10 each over 10 DIRECTV billing cycles, totaling $100. Allow 6 to 8 weeks after activation for credits to post to accounts. Determination of program eligibility and qualifying referrals, as well as any exceptions, are at the sole discretion of DIRECTV. DIRECTV reserves the right to verify and adjust credits at any time prior to or following posting and redemption. May not be combined with other DIRECTV referral programs. Any balance will carry forward on your DIRECTV bill until credit is exhausted. Offer not transferable or redeemable for cash. Account must be active and in "good standing," as determined by DIRECTV in its sole discretion, to receive credits. Commercial accounts/customers not eligible. DIRECTV reserves the sole right to modify, suspend or cancel this referral program at any time without notice. Visit directv.com/refer for more information. Programming, pricing, terms and conditions subject to change at any time. Pricing residential. Taxes not included. Receipt of DIRECTV programming subject to the terms of the DIRECTV Customer Agreement; copy provided at directv.com/legal and in order confirmation. ©:2011 DIRECTV, Inc. DIRECTV and the Cyclone Design logo, CHOICE and DIRECTV CINEMA are trademarks of DIRECTV, Inc. All other trademarks and service marks are the property of their respective owners. YOUR EMAIL SUBSCRIPTION This email was sent to BPKneller@DIRECTV.com . You have asked to receive DIRECTV email alerts. To view/change your current DIRECTV email subscriptions or change your email address, manage your email here. To unsubscribe from all DIRECTV emails, click here or write to DIRECTV, Inc. P.O. Box 6550, Greenwood Village, CO 80155-6550. QUESTIONS OR COMMENTS? Replies to this email address cannot be answered. For questions/concerns, email DIRECTV Customer Care here. ©2011 DIRECTV, Inc. DIRECTV and the Cyclone Design logo are trademarks of DIRECTV, Inc. All other trademarks and service marks are the property of their respective owners. Privacy Policy Solo email only 300,000 5 1 1/18/2012 1/23/2012 1/24/2012 CH201201181016DTV.Customer_Referral_Jan_Never_HD_Choice.txt CH201201181016DTV.Customer_Referral_Jan_Never_NBA_NHL.txt CH201201181016DTV.Customer_Referral_Jan_Never_Random.txt 1/24/2012 PPV Cinema Tressa Shaver Real Steel 1/24/2011 Drive online buys of Real Steel on air and direct mail Customers who have purchased CINEMA in the past Customers who have purchased action/adventure in the past Offer with Buena Vista pending Available Same Day as DVD Approved Real Steel image SD - Text to Order Messaging HD - Text to Order Messaging HD DVR - Instant access to the hottest new releases! Go to Channel 1100 HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: with qualifying packages Order Online Record tbd Please pull images from Buena Vista studio ftp tbd Solo email only 1,253,873 3 1 1/18/2012 1/24/2012 1/24/2012 CH201201199009DTV.Real_Steel_EM_appr 1/24/2012 PPV Cinema Tressa Shaver 50/50 1/24/2011 Drive online buys of 50/50 on air and direct mail Customers who have purchased CINEMA in the past Customers who have purchased comedies in the past Available same day as DVD Approved images for 50/50 SD - Text to Order Messaging HD - Text to Order Messaging HD DVR - Instant access to the hottest new releases! Go to Channel 1100 HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: with qualifying packages Order Online Record tbd Pull images from Buena Vista site tbd Solo email only 800,260 4 2 1/19/2012 1/24/2012 1/24/2012 CH201201189009DTV.50_50_EM_appr 1/24/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 513882 N/A N/A 12/22/2011 1/24/2012 1/24/2012 CH201201184216DTV.HDUI_National_Rollout_0124_EM 1/25/2012 Mobile Brandon Davenport Mobile SMS Club 4,362,641 N/A N/A 1/12/2012 1/25/2012 1/25/2012 1/25/2012 Self Care Sean Kim, Kerim Agalar January Self Care Increase Self Care transactions Part of large initiative to increase self care Three versions: Customers who A) have not registered online B) have not signed up for Auto Bill Pay C) have not signed up for paperless billing No offer Each segment will receive different messages 1,035,096 7 1 Automatic 1/25/2012 N/A CH201201151712TGB.MONTHLY_SELFCARE 1/25/2012 Customer Experience Karla Sustaita / Dan Ferguson HDUI Launch (Touch 3 - New Creative) 11/1/2011 - Q1 2012 A new HD UI will launch beginning Q4 2011 and potentially continue rolling out nation wide through Q1 2012. We would like to develop an email campaign (2-3 emails) that will help prepare customers for the new UI as well as mitigate call volume into our customer care call centers by addressing the most common questions about the new UI. No All customers who have a valid email address and have at least one HD receiver (with the exception of the H20) and/or one HD DVR. NA Feature: New Look/Poster Art Benefit: Layout is easier to navigate and the new poster configurations makes it so easy to locate the content and movies I want to watch. Feature: Speed. Benefit: It is so much faster to navigate through the guide, now I can spend more time watching television instead of looking for things to watch. Feature: HD Resolution Benefit: the interface is crisper and easier to read making the overall experience better and more premium. Feature: Recommendations/Search and Discovery engine Benefit: the experience of search and discovery is so much easier and enjoyable now that there are new icons that are intuitive and straight forward. I always have something to watch and the content is relevant to my viewing preferences. Clearly explain why the new UI is only appearing in HD receivers (it is a benefit of our HD hardware) since some of our customers will have mixed UI experience (approx. 5.7M households will have a mixed UI; mixed UI meaning some of their TVs will stay with the current UI while their TVs connected to an HD/HRx receiver will have the new UI). Overall we have to capture why a current customer's life is going to be better because of this new guide. Increase awareness Explore dotcom for additional information directv. com/newHD https://rcpt.yousendit.com/1232750894/34fa62edb347317c08dc9af070a9a2fe https://rcpt.yousendit.com/1232752514/0d14df3ff9143053ca66a55cb52a771e TBD Both 479340 N/A N/A 12/22/2011 1/25/2012 1/25/2012 CH201201184216DTV.HDUI_National_Rollout_0125_EM 1/26/2012 Upgrade Marketing Joanna Rodriguez HBO Free Trial 3,000,731 2 2 1/18/2012 1/26/2012 1/27/2012 CH201201191000DTV.HBO_Free_Trial_HDDVR_CONNECTED_EM_appr CH201201191000DTV.HBO_Free_Trial_HD_HDDVR_UNCONNECTED_EM_appr CH201201191000DTV.HBO_Free_Trial_SD_EM_appr 1/26/2012 PPV Events Jeff Ton WWE Royal Rumble 117,540 1 1 1/19/2012 1/26/2012 1/29/2012 CH201201206239DTV.WWE_RoyalRumble_HD_EM_appr CH201201206239DTV.WWE_RoyalRumble_SD_EM_appr CH201201206239DTV.WWE_RoyalRumble_MAS_EM_appr 1/28/2012 Newsletter Marissa Montgomery Movies Newsletter Weekly email promoting hot new movies in DTV Cinema and Premium channels 4,771,697 N/A N/A Automatic 1/28/2012 N/A 1/31/2012 PPV Cinema Tressa Shaver Drive 1/31/2011 Drive online buys of Drive on air and direct mail Customers who have purchased CINEMA in the past Customers who have purchased action/adventure in the past Available same day as DVD Approved images for Drive SD - Text to Order Messaging HD - Text to Order Messaging HD DVR - Instant access to the hottest new releases! Go to Channel 1100 HD DVR CONNECTED - Over 7,000 Shows and Movies at no additional cost. Legal: with qualifying packages Order online Record tbd Pull approved images from Sony studio site "Drive © 2011 FilmDistrict Distribution, LLC and Drive Film Holdings, LLC. All rights reserved." Solo email only 493,797 5 1 1/25/2012 1/31/2012 1/31/2012 CH201201249009DTV.Drive_In_Time_EM 1/31/2012 PPV Cinema Tressa Shaver In Time 1/31/2011 Drive buys of "In Time" on air, direct mail Customers who purchase more than 3 PPV movies in 6 months (RFM High) New customers 60-90days Customers who enjoy action/thriller movies Watch it before you can get it on DVD Approved images for "In Time" (Fox) Multiple versions SD, HD, DVR HD DVR Connected HD DVR Unconnected Order online Record tbd Fox studio ftp tbd Solo email only 226,186 6 2 1/25/2012 1/31/2012 1/31/2012 CH201201249009DTV.Drive_In_Time_EM 2/1/2012 Sports Marketing Randy Posner ESPN Full Court Half Season 2/1/2012 To upgrade as many customers as possible to ESPN Full Court by taking advantage of the Half Season offer. Yes, there will be other tactcis supporting this. Former ESPN Full Court subscribers, and anyone else who would be a target of this package. 2 payments of $41.00 Can follow same format as Half Season email. Get the most college basketball action with ESPN FC Get up to 30 games a week Top players, top conference, top rivalries From the ACC, Big East, SEC, and Big 12 Single Order Now Call 1-800 GET SPORTS www.directv. com/fullcourt Can use same creative as previous FC email (Early Bird) Same as Early Bird email Both 116,121 2 1 1/25/2012 2/1/2012 2/1/2012 2/2/2012 Social Media Chip Ross Celebrity Beach Bowl 2/4/2012 For the 2012 Beach Bowl, we want e-mails to promote social media features. We are uncertain of the exact plans but we would like to reserve space in a solo email to go out the last week of January & a newsletter inclusion for News & Offers newsletter. Celebrity Beach Bowl aires on AUDIENCE Network and content on DIRECTV.com. All DIRECTV customers Go to Facebook.com/DIRECTV to exclusive social media coverage of Celebrity Beach Bowl. Go to Facebook.com/DIRECTV to see behind the scenes coverage, exclusive videos of celebrities and social media coverage of Celebrity Beach Bowl. Go to DIRECTV's Facebook Page www.facebook. com/directv TBD Not necessary Both 4,929,764 4 2 1/26/2012 2/2/2012 2/4/2012 CH201201261000DTV.Celebrity_Beach_Bowl_EM_appr 2/2/2012 Upgrade Marketing Joanna Rodriguez 2012 PNP Email notification 12/16, 1/2, 1/9, 1/16, 2/2 Price Increase takes affect Feb 9, 2012. Paperless Bill Notification (email and direct mail)– Customers who do not receive a paper billing statement from DIRECTV and for who a valid email address is on file will receive a notfication of the 2012 changes via email. This communication method include customers on interrated billing and those receiving their monthly statement via e-bill (sample from last year attached). Price Increase takes affect Feb 9, 2012. Paperless Bill 2012 PNP Email notification will provide copy Price Increase url link will provide copy will provide copy Solo email only Canceled Canceled Canceled Canceled Canceled Canceled 2/2/2012 PPV Events Jeff Ton UFC 143: St-Pierre vs. Diaz 2/4/2012 Drive PPV buys + revenue. Increase HD vs. SD share. No. Former UFC buyers. UFC 143: St-Pierre vs. Diaz Saturday, February 4, 2012 10PM PT | 7PM PT Ch 123 HD | Ch 124 | Canal 456 $54.95 HD | $44.95 | $44.95 Pull from Style Guide. Note that this big event is during Super Bowl Weekend and should be promoted with parallel "big-ness." SD, HD, Spanish-language Order Online / Order Now New! Order on Your Mobile Phone. Text "EVENT" to 223333. Order on Remote Starting Fri Feb 3 | Call 1-800-531- 5000 to Order directv.com/ufc and HD/SD/Spanish event order pages http://extranet.ufc.tv/login/ jton@directv.com tmobile23 Ultimate Fighting Championship®, Ultimate Fighting®, UFC®, The Ultimate Fighter®, Submission®, As Real As It Gets®, Zuffa®, The Octagon™ and the eight-sided competition mat and cage design are registered trademarks, registered service marks, trademarks, trade dress and/or service marks owned exclusively by Zuffa, LLC and licensed to its affiliated entities and other licensees in the United States and other jurisdictions. All other marks referenced herein may be the property of Zuffa, LLC, its affiliates or other respective owners. Photos courtesy of Zuffa, LLC. Ultimate Fighting Championship and UFC are registered trademarks owned by Zuffa, LLC. ©2011 Zuffa, LLC. All Rights Reserved. Both 354,245 1 1 1/26/2012 2/2/2012 2/4/2012 CH201201269009DTV.UFC_143_EM 2/3/2012 Upgrade Marketing Joanna Rodriguez/Matt Schmidt Starz/Showtime 2 for 1 offer First week of Feb if possible Objective: Upgrades to Starz and Showtime YES: On Air Spot Online Banners non-Starz 2 Premiums for the price of 1 Order STARZ® and SHOWTIME® and get 2 for the price of 1 for 3 months. Enjoy 15 STARZ® channels and 13 SHOWTIME® channels. Get STARZ® and SHOWTIME® When you order STARZ® Super Pack and SHOWTIME UNLIMITED® you get 2 for the price of 1. See the hottest Hollywood hits and original series on a total of 15 STARZ® channels, including 8 in HD†, and 13 SHOWTIME® channels, including 10 in HD†, for only $12.99 or less per month for 3 months. YES: SD/DVR HD/HDVR Connected HD/HDVR Not connected Upgrade NOW directv. com/starzshow Programming directv. com/starzsho (currently directv. com/showstarz but will change to directv. com/starzshow shortly) Starz - Spartacus: Vengeance / Zookeeper/Bad Teacher DALI: Saprtacus -> File Exchange Business Partners > Starz > Web Plans > 2012 > January Two movie titles -> File Exchange Business Partners > Starz > Web Plans > 2012 > February Showtime - Original Series - with Shameless, Californication, and House of Lies DALI-> -> File Exchange Business Partners > Showtime > 2012 > January 2012 Showtime Promotable Titles Offer ends 6/30/12. Valid for approved customers only. Other conditions apply. Go to directv.com/starzsho for more details. Starz® and related channels and service marks are the property of Starz Entertainment, LLC. SHOWTIME and related marks are registered trademarks of Showtime Networks Inc. 2011 DIRECTV, Inc. SHOWTIME and related marks are registered trademarks of Showtime Networks Inc., a CBS Company. Shameless © Warner Bros. Entertainment Inc. All rights reserved. House of Lies © Showtime Networks Inc. All rights reserved.Californication © Showtime Networks Inc. All rights reserved. STARZ® and related channels and service marks are the property of STARZ® Entertainment, LLC.© 2010 Columbia Pictures Industries, Inc. © 2010 Columbia Pictures Industries, Inc. Both 2,712,334 3 1 1/26/2012 2/3/2012 N/A CH201201294216DTV.DTV_Starz_Showtime_2for1_HDDVR_EM_appr CH201201294216DTV.DTV_Starz_Showtime_2for1_HD_EM_appr CH201201294216DTV.DTV_Starz_Showtime_2for1_SD_EM_appr 2/4/2012 Newsletter Marissa Montgomery Movies Newsletter Weekly email promoting hot new movies in DTV Cinema and Premium channels 4,757,451 N/A N/A Automatic 2/4/2012 N/A 2
  • 3. Copy of DirecTV - Email Calendar 2012 - January Calendar View MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 26-Dec 27-Dec Last Chance - Buy 4 Offer 28-Dec 29-Dec UFC 141: Lesnar - Overeem 30-Dec NFL Weekly Schedule 1,200,000 31-Dec Movies Newsletter 4,805,980 1-Jan TOTAL: 0 TOTAL: 0 TOTAL: 0 TOTAL: 0 TOTAL: 1,200,000 TOTAL: 4,805,980 TOTAL: 0 WEEK 5: 1,200,000 2-Jan 2012 PNP Email Notification 3-Jan Contagion 868,773 4-Jan News & Offers 5-Jan Showtime Free Trial 2,828,161 6-Jan 7-Jan Movies Newsletter 4,738,384 8-Jan I Don't Know How She Does It TNA Wrestling: Genesis Shark Night TOTAL: 0 TOTAL: 868,773 TOTAL: 0 TOTAL: 2,828,161 TOTAL: 0 TOTAL: 4,738,384 TOTAL: 0 WEEK 1: 3,696,934 9-Jan NHL Center Ice Half Season 147,612 10-Jan Moneyball 549,222 11-Jan 12-Jan Australian Open Experience 1,867,863 13-Jan 14-Jan Movies Newsletter 4,752,571 15-Jan 2012 PNP Email Notification What's Your Number 428,154 UFC 142: Aldo vs. Mendes 352,335 TOTAL: 147,612 TOTAL: 977,376 TOTAL: 0 TOTAL: 2,220,198 TOTAL: 0 TOTAL: 4,752,571 TOTAL: 0 WEEK 2: 3,345,186 16-Jan 2012 PNP Email Notification 17-Jan Ides of March 508,792 18-Jan 19-Jan Tips & Tricks 5,090,336 20-Jan 21-Jan Movies Newsletter 4,771,358 22-Jan Killer Elite 826,526 TOTAL: 0 TOTAL: 1,335,318 TOTAL: 0 TOTAL: 5,090,336 TOTAL: 0 TOTAL: 4,771,358 TOTAL: 0 WEEK 3: 6,425,654 23-Jan January Refer a Friend 24-Jan Real Steel 1,253,873 25-Jan Mobile SMS Club 4,362,641 26-Jan HBO Free Trial 3,000,731 27-Jan 28-Jan Movies Newsletter 4,771,697 29-Jan 50/50 800,260 January Self Care 1,035,096 WWE Royal Rumble 117,540 TOTAL: 0 TOTAL: 2,054,133 TOTAL: 5,397,737 TOTAL: 3,118,271 TOTAL: 0 TOTAL: 4,771,697 TOTAL: 0 WEEK 4: 10,570,141 30-Jan 31-Jan Drive 493,797 1-Feb ESPN Full Court Half Season 116,121 2-Feb Celebrity Beach Bowl 4,929,764 3-Feb Starz/Showtime 2 for 1 offer 2,712,334 4-Feb Movies Newsletter 4,757,451 5-Feb In Time 226,186 UFC 143: St-Pierre vs. Diaz 354,245 DECEMBER 25,237,915 TOTAL: 0 TOTAL: 719,983 TOTAL: 116,121 TOTAL: 5,284,009 TOTAL: 2,712,334 TOTAL: 4,757,451 TOTAL: 0 3
  • 4. Copy of DirecTV - Email Calendar 2012 - February 2012 Deployment Date Business Unit Business Contact(s) Campaign Name Estimate counts Weekly Priority Daily Priority Vendor Due Date Deployment Date EVENT DATE Actual Drop File Name 1/31/2012 PPV Cinema Tressa Shaver Drive 493,797 5 1 1/25/2012 1/31/2012 1/31/2012 CH201201249009DTV.Drive_In_Time_EM 1/31/2012 PPV Cinema Tressa Shaver In Time 226,186 6 2 1/25/2012 1/31/2012 1/31/2012 CH201201249009DTV.Drive_In_Time_EM 2/1/2012 Sports Marketing Randy Posner ESPN Full Court Half Season 116,121 2 1 1/25/2012 2/1/2012 2/1/2012 CH201201264216DTV.ESPN_FC_HalfSeason_EM_new_appr 2/2/2012 Social Media Chip Ross Celebrity Beach Bowl 4,929,764 4 2 1/26/2012 2/2/2012 2/4/2012 CH201201261000DTV.Celebrity_Beach_Bowl_EM_appr 2/2/2012 Upgrade Marketing Joanna Rodriguez 2012 PNP Email notification Canceled Canceled Canceled Canceled Canceled Canceled 2/2/2012 PPV Events Jeff Ton UFC 143: St-Pierre vs. Diaz 354,245 1 1 1/26/2012 2/2/2012 2/4/2012 CH201201269009DTV.UFC_143_EM Joanna Rodriguez/Matt 2/3/2012 Upgrade Marketing Schmidt Starz/Showtime 2 for 1 offer 2,712,334 3 1 1/26/2012 2/3/2012 N/A 2/4/2012 Newsletter Marissa Montgomery Movies Newsletter 4,757,451 N/A N/A Automatic 2/4/2012 N/A 2/7/2012 PPV Cinema Tressa Shaver A Very Harold and Kumar Christmas 537,848 6 1 2/1/2012 2/7/2012 2/7/2012 CH201202019009DTV.HaroldKumar_TheWay_EM 2/8/2012 Newsletter Kerim Agalar News & Offers Newsletter 4,978,565 N/A N/A Automatic 2/8/2012 N/A 2/9/2012 PPV Events Jeff Ton TNA Wrestling: Against All Odds 52,227 N/A N/A 2/1/2012 2/9/2012 2/12/2012 2/9/2012 PPV Cinema Tressa Shaver The Way 565,928 5 3 2/1/2012 2/9/2012 2/9/2012 CH201202019009DTV.HaroldKumar_TheWay_EM 2/9/2012 PPV Events Jeff Ton Boxing: Ortiz-Berto II Canceled Canceled Canceled Canceled Canceled Canceled 2/10/2012 Sports Marketing Randy Posner NHL Center Ice Race for the Cup 136,579 3 1 2/2/2012 2/10/2012 2/13/2012 CH201202024216DTV.NHL_CI_Race_for_the_Cup_EM_appr 2/10/2012 PPV Cinema Tressa Shaver The Twilight Saga: Breaking Dawn Part 1 2,352,852 4 2 2/2/2012 2/10/2012 2/10/2012 CH201202039009DTV.BreakingDawn_Part1_EM 2/11/2012 Newsletter Marissa Montgomery Movies Newsletter 4,763,260 N/A N/A Automatic 2/11/2012 N/A 2/14/2012 PPV Cinema Tressa Shaver Valentine's day movies 117,667 3 1 2/8/2012 2/14/2012 2/14/2012 CH201202079009DTV.RumDiary_ValentinesDay_EM 2/15/2012 Newsletter Kerim Agalar Tips & Tricks Newsletter 5,273,246 N/A N/A Automatic 2/15/2012 N/A 2/16/2012 PPV Events Jeff Ton World Series of Boxing: Mexico vs. Bacu 31,598 2 1 2/9/2012 2/16/2012 2/17/2012 CH201202109973DTV.Boxing_Mexico_Baku_SD_EM 2/16/2012 PPV Cinema Tressa Shaver The Rum Diary 2,190,307 4 2 2/8/2012 2/16/2012 2/14/2012 CH201202079009DTV.RumDiary_ValentinesDay_EM 2/17/2012 PPV Events Jeff Ton WWE Elimination Chamber 115,925 1 1 2/9/2012 2/17/2012 2/19/2012 CH201202131000DTV.WWE_Elimination_Chamber_HD_EM_appr CH201202131000DTV.WWE_Elimination_Chamber_SD_EM_appr 2/18/2012 Newsletter Marissa Montgomery Movies Newsletter 2,914,045 N/A N/A Automatic 2/18/2012 N/A 2/21/2012 PPV Cinema Tressa Shaver Tower Heist 1,032,635 3 1 2/15/2012 2/21/2012 2/21/2012 CH201202159009DTV.TowerHeist_JEdgar_EM 2/21/2012 PPV Cinema Tressa Shaver J. Edgar 365,014 4 2 2/15/2012 2/21/2012 2/21/2012 CH201202159009DTV.TowerHeist_JEdgar_EM 2/22/2012 Upgrade Marketing Joanna Rodriguez HD EXTRA PACK Free Trial 2,416,991 2 1 2/15/2012 2/22/2012 2/22/2012 CH201202151000DTVDTV_HD_EXTRA_PACK_FREE_TRIAL_EM 2/22/2012 Refer a friend Ben Kneller February Refer a Friend Email 858,615 5 2 2/16/2012 2/22/2012 2/21/2012 CH201202166239DTV.Customer_Referral_Feb_NeverRef_1_EM.txt CH201202166239DTV.Customer_Referral_Feb_Never_Random_EM_2.txt 2/22/2012 Survey David Hughes DIRECTV Everywhere Survey - Part 1 58,604 N/A N/A 2/21/2012 2/22/2012 2/22/2012 Hughes list for DTVE Messaging.xls 2/23/2012 PPV Events Jeff Ton UFC 144: Edgar vs. Henderson 349,407 1 1 2/16/2012 2/23/2012 2/25/2012 CH201201269009DTV.UFC_143_EM 2/24/2012 Survey David Hughes DIRECTV Everywhere Survey - Part 2 58,446 N/A N/A 2/21/2012 2/24/2012 2/22/2012 Hughes list for DTVE Messaging.xls 2/24/2012 Survey David Hughes Kano Study - Part 1+2 116,927 N/A N/A 2/21/2012 2/24/2012 2/24/2012 Hughes List for Kano Test #1.xls 2/24/2012 Self Care Kerim Agalar February Self Care 1,585,064 6 1 2/15/2012 2/24/2012 N/A 2/25/2012 Newsletter Marissa Montgomery Movies Newsletter 2,941,661 N/A N/A Automatic 2/25/2012 N/A 2/27/2012 Sports Marketing Randy Posner NBA League Pass Free Trial 346,198 2 1 2/22/2012 2/27/2012 2/28/2012 CH20120222DTV.NBA_League_Pass_EM_appr 2/27/2012 Survery David Hughes Kano Study Reminder Part 1+2 109,868 N/A N/A 2/27/2012 2/28/2012 Customer Experience Chela Martinez TiVo 284,670 N/A N/A 2/9/2012 2/28/2012 2/8/2012 CH201202244216DTV.Tivo_Box_EM_appr 2/28/2012 Social Media Chip Ross Social media FEB email Canceled Canceled Canceled Canceled Canceled Canceled 2/28/2012 Survey David Hughes DIRECTV Everywhere Survey Reminder Part 1+2 109,688 N/A N/A 2/28/2012 2/28/2012 PPV Cinema Tressa Shaver Hugo 1,235,334 3 1 2/22/2012 2/28/2012 2/28/2012 CH201202179009DTV.Hugo_EM 2/29/2012 Mobile Brandon Davenport Mobile Web Bill Pay 5,364,908 5 1 2/16/2012 2/29/2012 2/29/2012 CH201202166239DTV.Mobile_Web_Bill_Pay_EM_appr 3/1/2012 PPV Events Jeff Ton Strikeforce: Tate vs Rousey 90,890 1 1 2/23/2012 3/1/2012 3/3/2012 20120223190943_CH201202239973DTV_Strikeforce_Tate_Rouser_EM_SD_MKT 20120223190930_CH201202239973DTV_Strikeforce_Tate_Rouser_EM_HD_MKT 3/2/2012 PPV Cinema Tressa Shaver Puss in Boots 36,607 4 1 2/23/2012 3/2/2012 3/2/2012 CH201202289009DTV.PussBoots_Immortals_Footloose_EM 3/3/2012 Newsletter Marissa Montgomery Movies Newsletter 2,972,372 N/A N/A Automatic 3/3/2012 N/A 4
  • 5. Copy of DirecTV - Email Calendar 2012 - Sheet15 How Many Campaigns per Business Unit in February PPV CInema 8 Sports Marketing 2 Social Media Upgrade Marketing PPV Events Newsletter Refer a Friend Survey Self Care Customer Experience 5