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Corporate & Commercial Banking
An overview of Mentor
20th July 2015
The content of this document
is classified as public

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1. Mentor and the problems we can help to solve
We help firms have better employee relations with safer, healthier and more environmentally
friendly workplaces
1. According to the 2015 Chartered Institute of Personnel and Development Resourcing and Talent Planning survey
78% of firms
are having
recruitment
difficulties (1)
37% of firms
experience
disciplinary
issues (2)
£3,402,245 =
highest “unfair
dismissal”
claim award (3)
£18,801 = The
average “age
discrimination”
award (3)
Business with
>5 employees
must carry out
a fire risk
assessment (5)
37% of
premises are
still not Fire
Safety
Compliant (7)
28.2 million
working days
lost due to
work-related
illness injury (4)
£14.2 billion
cost of injuries
and ill health (4)
42% of firms
need help with
Risk
assessments (2)
36% of firms
had an issue
with H&S staff
training (2)
39% of
businesses are
considering
renewable
energy (2)
>£23K annual
savings from
an Energy
Audit (6)
2. In the past year according to independent research carried out by Saville Rossiter – Base 2015
3. At UK Employment Tribunal in 2013-2014
4. According to the HSE Key figures for Great Britain (2013/14)
5. And keep a record of significant findings of a fire risk assessment including measures to reduce or eliminate the risk of fire. Regulatory Reform (Fire Safety) Order 2005
6. Identified on average by firms based on a sample of 100 audits, conducted between 2014-2015, and average energy spend of £46,078 per year
7. 2014 Compliance of the Regulatory Reform (Fire Safety) Order 2005 according to HSE report page 20
Medium size
firms can now
be fined up to
£1 million for
environmental
offences (8)
8. New Sentencing Council guidelines effective1st July 2014 . Definitive sentencing guideline for use in courts in England and Wales on environmental offences

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2. What solutions do we offer?
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We can offer solutions in Employment Law & HR, Health & Safety (H&S), Environmental
Management and Payroll
Consultancy, 24/7 advice, documentation and protection from legal
expenses and most awardsContracted Packages
Including Fire risk assessment and options to go for ISO 14001
(Environmental Mgt) or ISO 18001 (H&S) accreditations
Bespoke Consultancy
and Risk Assessments
Payroll and People
Checking
Our Payroll and People Checking service, powered by Moorepay, may
be the solution for your business
Advice Support
We can offer standalone telephony support such as accident reporting
line or a dedicated HR advice line
Energy, Environmental
and H&S Audits
We offer Energy Audits to companies >£10K energy spend and also
provide H&S and Environmental audits
Including public and in-house training, and 90-minute consultancy
modules alongside our suite of externally approved eLearning
Training

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3. What are the benefits for customers?
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Our services could help by:
Reducing
risks
Reducing
costs
Freeing up
time to
focus on
core issues
Helping
you be
more
productive
Helping you
demonstrate
your
credentials
in order to
win new
business
Reducing
risks
Reducing
costs
Freeing up
time to
focus on
core issues
Helping
you be
more
productive
Helping you
demonstrate
your
credentials
in order to
win new
business

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4. Who to contact for help
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0800 634 7005
Call our
Telemarketing
team
Scotland
Chris Coltham: 07810 853 602
North
Rob Closey: 07796 940 156
Midlands
Julia Kirkwood: 07500 992 343
London
Kate Beale: 07810 505 966
South
Dave Croft: 07747 622 981
Contact your
local Mentor
Team
Visit our
website
www.natwestmentor.co.uk

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6. And here is what our customers say…
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“Just being with Mentor has deterred staff from trying to make a
Tribunal claim as they know we have everything in good order”
Mohktar
(Manufacturing)
“By reviewing our tariff and switching to a better deal, Mentor
helped us save about £1,000 a month”
Tom
(Transport & Storage)
“When the Environment Agency challenged our permit, Mentor
fought our corner and explained their jargon in simple terms”
Jackie
(Waste Management)
“We know we’re legally covered as long as we follow their advice”Sally
(Agriculture)
“Mentor have helped us with HR issues, including staff absences and
refusal to work certain hours”
Donald
(Retail)
“We need the expert knowledge and protection”Jean-Christophe
(Hospitality & Leisure)
“Mentor has helped us to develop a bespoke management system for
the business”
Sarah
(Manufacturing)