1. C O N T A C T
John Smith
john.smith@hotmail.ca
XXX.XXX.XXX
S U M M A R Y O F E X P E R T I S E
I T S K I L L S
E X E C U T I V E H I G H L I G H T S
Increased customer
satisfaction from 60 to 90
% following the
implementation of a
customer request tracking
system at
FPINNOVATIONS/FERIC
Over 5 years of experience as an IT Professional
2 College Certifications in Programming, Network Administration,
Data Base Management; ITIL Certification
Proven leadership, mobilisation and communication capacities
Solution oriented, analytical, ability to solve complex issues
Team oriented; experienced in training, motivating a team
Creative and flexible, adapts easily to change
Strives to maintain an excellent level of Client Services
Ability to work independently, thrives in a fast paced environment
Excellent decision making abilities; takes initiatives
Capacity to manage complex projects
Excellent document presentation skills
Adopts a proactive and collaborative approach
Committed to excellence, participates to the success of his employer
F O L L O W
Increase productivity
Client Satisfaction
My work was recognized
at the IT Leaders Event
(CSC Conference)
S P O K E N A N D W R I T T E N L A N G U A G E S :
VP Recognition
JOHN SMITH
PROJECT MANAGER
Databases Oracle Access SQL MS SQL Dyn Nav
Op. Systems Windows 7­10 Mac OS Linux
Project mgt. MS Office Office 365 Visio MS Project
Networks Windows 2008 Windows 2012 Exchange Sharepoint Cisco
Programming Linux scripts SQL Bash

2. J O H N S M I T H
P R O F E S S I O N A L E X P E R I E N C E
EDUCATION
Certificate in Cybersecurity – Polytechnique of Montreal
Bachelor of Commerce and Administration – Université du Québec à Montréal.
PROFESSIONAL TRAINING
Microsoft Project
SharePoint I et II
MS SQL
MS Reporting
PROJECT MANAGER / IT SPECIALIST
IMB INTERNATIONAL
Achievements:
• Coordinated the reorganization initiative for the Customer Service Department
• Directed the IT Department
PROJECT MANAGER / IT SPECIALIST
FREEDOM WORKS
Achievements:
• Developed and coordinated a machine to machine (M2M) auto monitoring lighting system
• Designed and adapted the system to meet FAA and FCC USA regulations
PROJECT MANAGER / IT SPECIALIST
METRO FOODS
Achievements:
• Improved production productivity by 20% through effective troubleshooting of RF communications
• Achieved up to 40% in savings through effective sourcing and negotiation of IT equipment purchased
PROJECT MANAGER
BOMBARDIER
Achievements:
• Successfully managed a construction project: Respected deadline, reduced costs by 20%
• Prepared quotes, hired subcontractors, negotiated, analysed budget
IPROJECT MANAGER / IT SPECIALIST
INNOVATECH FORREST
Achievements:
• Increased customer satisfaction from 60 to 90 %
• Improved response time by 20% and customer satisfaction