1. 1
INTERVENTION SKILLS
Bystander Training
• Correcting misinformation
• Stopping dangerous behavior
• Not being a passive bystander
• Motivating others to less harmful behaviors
Definition of Bystander:
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1. 7. 13.
2. 8. 14.
3. 9. 15.
4. 10. 16.
5. 11. 17.
6. 12. 18.
SocialInfluence
Ifwearenotsurewhatishappeningwemaylooktoothersbehaviorsand
reactionsto definewhetherthesituationneedsintervention.
EvaluationApprehension
Ifpeoplearearound,wemayworrythatotherswilljudgeusnegativelyif
weact.
DiffusionofResponsibility
Ifotherpeoplearearoundwhenasituationoccurs,wemaymakethe
assumptionthatsomeoneelsewillrespond.
Pluralistic Ignorance
Thebeliefthatnothingiswrongbecauseno oneelselooksconcerned.
The Need for Intervention
The Bystander Concept
List the Factors Influencing the Bystander Behavior
Why Doesn’t Everybody Intervene?

2. 2
Definition of Upstander:
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1. Be Ready
• Prepare yourself for the time when you will observe harmful, unhealthy, or
unsafe behaviors.
• Think of yourself as the one who will take action or speak up.
• Promise yourself that you will take action.
2. Identify the Behavior
• Point out the behavior to help someone hear what they are really saying or
recognize what they are really doing.
• Describe the behavior; avoid labeling the person.
3. Appeal to the Principles
• If you have a relationship to the person, call their higher principles.
• Appel to the person better instincts.
4. Set Limits
• Decide where you draw the line and express it.
• Be sure to follow through on what you say.
5. Find Allies
• Seek others who agree with you and ask for their support.
• Become an ally to others who are taking action.
• Recognize when a situation is too big to handle. Remember you should not put
yourself in physical danger. If you sense that situation is beyond your control or
abilities, call 911 or contact campus security.
6. Be Persistent
• Do not give up; change takes time.
• Continue to speak up and take action; if you ignore a situation, you are silently
condoning it.
Upstander Concept
The following are guidelines that will help you intervene:

3. 3
Direct
Directly intervening, in the moment, to
prevent a problem situation from
happening.
Example on what to say:
 “Are you alright?”
 “Is that person bothering you?”
 ____________________________________
 ____________________________________
Distract
Interrupting the situation without directly
confronting the offender. You divert
attention away from situation.
Example on what to say:
 “Can you help me with something?”
 “Hey,I want you to meet someone.”
 _______________________________________
 _______________________________________
Delegate
Seeking help from another individual such
as a friend, supervisor, colleagues, police
officer or any individual you feel can help.
Example on what to say:
 “Help him, pickup the books.”
 “Gocall Narayana.”
 _______________________________________
 _______________________________________
How to Intervene using the 3 D’s
Dealing with Resistance
Reflective Responses
 Acknowledge the resistance
 Do not fight
 Reframe what you hear
Example:
“It’s not easy to hear what I have to say.”
Reframe Resistance
 Acknowledge their concerns
 Reframe what you hear
Example:
“You are right, a lot of people do make
jokes about women, and I need your
help to get others to realize how it hurts
women.”
Emphasize the Right to Disagree
 Acknowledge that not everyone will
agree
 Ask the person to consider another
view
Example:
“It is your right not to agree with me; I
am just asking that you consider this
before you continue.”
Emphasize Personal Choice and Control
 Recognize right to choose
 Stress personal freedoms and control
Example:
“I am simply offering information. You
have the right to decide what to do.”

4. 4
Step One:
“I Care About You.”
Do:
 Let your friend know you care.
Step Two:
“This Is What I See”
Do:
 Describe the behaviors that you have seen that
cause your concern.
 Be specific as possible and give several examples
that you have witnessed.
 State facts about the behavior
Avoid:
 Labeling the behavior
Step Three:
“This Is How What You Do
Makes Me Feel”
Do:
 Be clear that your friend’s behavior has had an
impact on you.
 Use I statements
 “I was scared…”
 “I was angry…”
 “I was sad…”
Avoid:
 Talking about the person instead focus the
attention onto the behavior.
Step Four:
“Do You Understand Where
I Am Coming From”
Do:
Provide an opportunity for your friend to respond to
what he or she heard you say.
Expect some resistance from your friend.
(Look at Dealing with Resistance)
Step Five:
“What Can We Do About
This? Can We Discuss Some
Ideas”
Do:
If the person is willing to talk about change:
 Brainstorm possible solutions
 Brainstorm harm reduction behaviors
 Resources available on campus and in the
community
Step Six:
“I Will Support You If You
Are Willing to Try”
Do:
 Remind your friend that you care about him or
her.
 Let your friend know he or she can count on you
for support.
 Let them know that you will support any
positive change(s) he or she makes.
How to Intervene with a Friend