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Who Is Joseph Sommers Presentation
- 1. PONG Resume Presentation Joseph Sommers July 25, 2011
- 2. Well Educated IT Manager Why? What is the ultimate cause? What is the meaning of life? Who Cares? Heidegger, St. Thomas, Zeno, Parmenides, etc. Cogito, Ergo Sum Success = Profit + Passion Business Planning Strategic Staffing Corporate Finance Statistics ROI & Marketing Align department goals with business objectives Technical Skills Database Design Workflow diagrams Programming Assembly Language
- 3. Recognized throughout the state as a leader in IT Involved in GIPAW: President 2 years, Treasurer 1 year, Survey Chair 5 years
- 4. Recognized by Governor Doyle for Innovation in Government
- 5. ”Excellent Customer Service, with a 100% overall approval rating” An IT benchmarking A survey of how users in a number of organi-zations perceive their ”daily work IT quality” Not a national cham-pionship in IT quality, but a method for better targeting IT challenges Second year in U.S.A, fourth year in Europe
- 6. Treatment/reception: IT Dept. “Someone” - internally or externally - has the overall responsibility that your organization´s IT works - there will be management and operational levels. How do you perceive the attitude you meet from these groups (both upper and lower levels)? Read the statement, and indicate whether you agree or disagree. View the statement only with regard to your IT-related work/tasks. My experience is that I am consistently well received and meet a positive attitude from representatives in the IT areas. Disagree totally Disagree partially Agree more than disagree Agree totally Disagree totally Agree partially Disagree partially Agree totally
- 7. Overall Mark This survey has focused many different aspects of IT quality, and you may find some more important than others. Our goal has been to learn more about our users´ views, and to collect information in order to better serve you as our client, our customer. Now getting close to the end, we ask you to make an overall judgment, stating your impression of the IT quality delivered, and how well available systems and technology support your IT-related work. I find our overall level of delivered IT quality to be Very poor Rather poor Acceptable Rather good Very good Very poor Acceptable Rather poor Rather good Very good
- 9. Out of 12+ quotes, the best one has a 5 year ROI
- 11. New contract can save 27% annually (local calls are now free)
- 13. Project Management for IT Applications and Infrastructure – 3 lifecycles Web based - Hosted in the Cloud IBM Mainframe Hosted CICS Batch Charged per CPU Hosted Windows & SQL Server: TCP/IP Cognos Ethernet Wireless Internet Virtualization IBM AS/400 SDLC DB/2 IDDU, RPG Client Server
Editor's Notes
- Thank you for the opportunity to speak to you today.I have never seen any of these presentations before, so I come with a clean slate.My approach is to take detail some of the items on the top 1/3 of my resume.By doing this, you will have a better understanding of who I am and how I work.
- In my formal education, I three different bases of knowledge, which work together very well.I have a Bachelor in Philosophy, in which the ONLY classes I took for two years were Philosophy. I loved every moment of it. Philosophy addresses what can be know with pure reason alone? It addresses the really big picture. Is all motion, fire/wind/water? Composition of matter and form. What is the purpose of life? What can we do with our knowledge?I also have an MBA. This addresses all the areas of how to successfully GROW a business. It looks at what consumers want, how to differentiate your business from all the others (Marketing), what products & services to offer, how to finance them, and how to get them to market. Business looks at what is going on in the world and decides what you should do.My third degree is in IT, which addresses how to get things done. It touches all parts of an organization. It deals with efficiency, accessibility, accountability. Of course it also deals with analysis, programming, help desk, and all of the necessary infrastructure of IT. Having an in depth IT degree helps to understand the underlying concepts involved in IT, and allows you to adapt them to the ever changing landscape of IT, and to be capable of creating new concepts, which is innovation. Doing completely new and better things = innovation. So, these three disciplines address the following: What can we do? -> What should we do? -> IT provides the tools to get it done.With this balance of education, technology must always be aligned to a business goal or objective, and never exists for its own sake.
- Involved in a statewide IT organization (GIPAW) for over 15 years.On the executive board for 6 years, Survey Chair for 5 years, Treasurer for 1 years, and President for 2 years.Marathon County, Door County, Waukesha County, Milwaukee County, Racine County mean something different when I know the top IT person there, and work with them…By knowing what others are doing, you are able to establish best practices, and bring these back to your own government agency.Recognition from of UW-Madison Political Science Dept. To celebrate their centennial celebration, they sought out and gave out a reward for innovation in government. I received this for my work on an imaging project at my municipality. I sat at the head table of their Centennial dinner to accept the award!
- Governmor Doyle also recognized me as being the recipient of this award, for innovation, creativity.This project was an imaging project. 90,000 documents imaged, making about 60,000 documents available to the public. It made all official documents of the city since its inception, including how the decisions were made, available to the public.Instead of using the expensive proprietary solutions that were common at the time, I used a web based solution. Instead of normal $10K - $20K annual costs for a project like this, I had about $1,500 annual costs Google appliance solution was $30,000 every two years. We had results very similar to the google search, at a fraction of the cost.This project changed the time for a typical research project from two days to about two hours, and conservatively saved an estimated $500,000 annually in staff time.
- Pass around the survey results; 1of the deliverables from the project…This particular quality survey came from Europe. I used it the second year it was available in the US.I claim 100% positive customer service rating. Can I prove it? I had an innovative survey to measure 18 different areas of ITWho did I invite for the survey? EVERYONE – all employees, board members. Did I have to do the survey? NoI did the survey, because I wanted feedback to determine which areas I needed to focus on to improve things…I determined I needed to improve things overall at the Finance Department, and that users expected more training than we were giving them. So, I did more hand holding at the Finance Department, and made general office training available to all users.About 35 of 150 people took part, a better participation rate than I had with other tools.There are a couple of things that helped generate interest in the survey. It was anonymous, so I could not go back to anyone individually to address a concern. It was easy to fill out, using a web form, and did not take very long. There was also a giveaway of dinner tickets to a lucky winner, which a lot of people were interested in. The rating system was also easy to understand. Either you agree or disagree with the statement, and you can agree strongly or just a little.
- Of the various questions asked, one was : “How are users received by representatives in the IT area”?This particular question addresses the willingness of IT to help, not technical competence, but in some ways it is the most important thing to measure, because it deals with the attitude of IT towards others in the company.This chart shows a two year trend. Year 1 has a little red, and not much green – not good.Year 2 got rid of all red, and almost doubled the green, or “agree totally.” Excellent!Progress is being made.Survey has demographics such as age, gender, and user department so I can target certain groups with the improvement that they identify they need.
- Check Mate! Now, we are not going to concentrate on the first year, because that was the benchmark year.Look instead at year 2,which has a 100% overall approval rating, and the “VERY GOOD” rating twice what it was the previous year.
- Many times in government it seemed like people wanted to spend money, so they could impress others with how much they were doing…You may find this hard to believe, but sometimes politicians are more interested in how they looked than in what was good for for the company. And my boss, the Mayor, and the board, the aldermen, were all politicians. In this case, an alderman was pushing a project that did not make financial sense. She wanted to replace the phone system, and her company provided one of the quotes.I received over 12 quotes, and the best one had a ROI of 5 years.One company claimed to have a 1 year ROI, in writing, but failed to account for the capital outlay!You need to use ROI to understand total costs of a project; and to evaluate projects on a purely financial basisI this case, I presented my case to the board, and they ended up saying no to the purchase. I then later found a better contract with the system we had, with guaranteed savings of 27% annually. A huge part of our costs were the 7cents local calls, which were now free.The alderman who was trying to force a new phone system on the city was not happy, but the board ended up making the best decision for the city.
- This chart deals with similar sized cities in Greater MilwaukeeIt measures 2008 total IT operating budget per the total population of the city.I worked for the city of Muskego, which had costs of under $11 per capita, the second lowest in this region. Only two cities were under $11, and their costs were all very close. I’m glad I was not Oak Creek, or New Berlin, as I don’t know how I would be able to justify costing the city over twice as much for the same type of service.Who cares? I do, because I want to make sure I am running things efficiently.No one asked me for this information, and they yawned when I presented it to them.Nevertheless, I created and maintained an IT Department with many remarkable accomplishments, and at the end of the day (at the end of 18 years), I was still doing it for than just about anyone else.
- I provided Project Management for IT applications and Infrastructure over three lifecycles. There is a complete lifecycle of technology every 5-7 years in the private sector, and 7-9 years in the public sector.There are several themes throughout these three lifecycles: hosted -> client server -> hosted in the cloudIncludes applications such as ERP, Library, Police, Building Inspections, RecreationNeed to completely replace, improve business processes, convert the data, and train the staff in the new systemsMost of these upgrades did not have a ROI from a purely financial standpoint, but they added completely new services to the citizens, which they were now demanding. For example, you demand on online library system for putting books on hold and renewals. You demand to have online sign up for recreation classes at home instead of going to city hall and paying with cash.These lifecycles also include infrastructure such as wiring (twinax -> category 5), protocols (sdlc -> tcp/ip), switches, routers, firewalls, serversThere is a lot of risk and uncertainty involved in completely changing the computers systems that are used for a city.I was DEPENDABLE and ACCOUNTABLE for making these things happen,And I fully expect to have the same level of responsibility at my next job.
- And when I get my next job, I can stop playing this sad tune…