A new world is emerging and in it, our old and reliable management and administration rules are just not cutting it anymore. Agility is now the condition of survival: we need to be able to deliver the right product, at the right time, at the right price and with the exigency of maximizing profit. The golden industry period which ran from 1945 to 1975 reffered to as “les Trente Glorieuses” by Jean Fourastier has implanted a constant truth to industry managers: quest for full occupation of resources, mass production, organizations splitting up with an obsession of local performances, producing, purchasing and delivering according to economic batch size… All those methods that were pretty good when we were assured that every part produced will be sold in a short delay, are fully obsolete now that we have to produce only what has been sold. Aware of this issue, companies are now moving toward approaches like TOC, Lean or Six Sigma with the hope to find a solution. This movement may seem promising, yet we unfortunately note many blunders and misinterpretations regarding the management of these approaches, the deployment of their attached tools, the setting up of their goals and the measurement of their benefits. The root cause to this situation can be attributed to the incredible persistence of well-established beliefs known as local optima's and in most cases Lean, Six Sigma and even TOC are used with the goal to improve them. New management rules are to be imagined. From a systemic approach and pattern of industrial company, we suggest a unique KPI named Global Interactional Performance that includes operating expenses, raw value added, lead-time and customers satisfaction. We then recommend an ongoing improvement loop, focused on this KPI and based on TOC, Lean Management and Six Sigma tools. This movement embraces the five value-added processes of the company: sell, design, purchase, produce, deliver. If one and only one of these processes is down no more value added is generated by the company. These five processes are simply described by their four main characteristics: actual lead-time, nominal capacity, quality level and involved operating expenses. To facilitate the comprehension of this pattern, a process is compared to a simple tube in which length represents lead-time, volume represents capacity, leaks represents quality level and thickness represents operating expenses. Then we try to identify the existing causes and effects links between these four characteristics and our global KPI. Proceeding in this manner we can quickly and easily highlight the true limitation of the company. Bottlenecks may reside in any of the five value-added processes. In this way, a quality bottleneck will be eliminated by using Six Sigma, a speed bottleneck with Lean and at last a capacity bottleneck with TOC. The continuous and sustainable improvement loop of GIP is launched : more, better, faster with the same people and respectful of our ecosystem!
3. CopyrightJoséGRAMDI-Tousdroitsréservés–jose.gramdi@interaxys.fr
www.interaxys.fr
A
B
C
D
The consequence is that most often, although our very good local KPI's, the
global performance is not reached : we have shortages or over-stocks, very long
lead-times, bad quality service and our products keep travelling all over the
world…
MARKETING
COMMUNICATION
PROMOTION
QUOTATION
SALES
DESIGN
PURCHASE
PRODUCTION
RECEPTION
QUALITY
DELIVERY
BILLING
7. CopyrightJoséGRAMDI-Tousdroitsréservés–jose.gramdi@interaxys.fr
www.interaxys.fr
€ OOE €
OER = OVA / OOE
Expenses that occur even when no transformation process is activated are
aggregated into Overall Operating Expenses (OOE) : labour, sales, admin,
R&D... It is now possible to express the Overall Efficiency Rate (OER) of our
system defined as the ratio between generated OVA and consumed OOE during
the concerned period
€ TVE € € DSR €
Supplier
Customer
SOE
PIE
€ OVA = DSR - TVE €
EBITDA = OVA - OOE
13. CopyrightJoséGRAMDI-Tousdroitsréservés–jose.gramdi@interaxys.fr
www.interaxys.fr
COMPANY
SYSTEM
If we now express speed and quality by s and q coefficients ranged between 0
and 1, it becomes possible to propose a unique master KPI that we will call
Overall Interactional Performance™ and that we can consider as the goal of
the company :
OIP = s x q x OVA / OOE
And this KPI combines the four main characteristics of our tube!
Supplier
Customer
SOE
PIE
€ OOE €
€ TVE € € DSR €
€ OVA = DSR - TVE €
14. CopyrightJoséGRAMDI-Tousdroitsréservés–jose.gramdi@interaxys.fr
www.interaxys.fr
DESIGNSELL
PURCHASE
PRODUCE
DELIVER
Let's now look at this tube more in details. Any company can be seen as the
combination of five processes that are directly involved in OVA generation.
These five processes transform input elements (IE) into output elements (OE)
and can be compared again to tubes with the same four characteristics than the
company. We are now in a fractal model…
Supplier
Customer
SOE
PIE
€ OOE €
€ TVE € € DSR €
€ OVA = DSR - TVE €