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Production and operations management by Jonathan Taladro
- 2. Introduction Historical Evolution of Operations Management Scope of Operations Management Operations Management and Decision Making Models Quantitative Approaches Performance Metrics Analysis of Trade-Offs
- 3. A Systems Approach Establishing Priorities Ethics Why Study Operations Management The Historical Evolution of Operations Management Trends in Business
- 4. Management of systems or processes that create goods and/or provide services.Value –added - the difference between the cost of inputs and the value or price of output.
- 5. Historical Summary of Operations Management Date Concept/ Contribution Contributor 1776 Division of Labor Adam Smith 1911 Scientific Management Frederick Taylor 1790 Interchangeable Parts Eli Whitney 1911 Motion study, industrial psychology Frank and Lilian Gilbreth 1912 Chart for scheduling Henry Gantt 1913 Moving Assembly Line Henry Ford
- 6. 1915 Mathematical mode of inventory F.W Harris 1930 Hawthorne Worker Motivation Elton Mayo 1935 Statistical method for sampling and quality control H.F Dodge 1940 Opertions research applications in warfare Operations research group 1947 Linear Programming George Dantzig 1951 Commecial digital computers Sperry Univac
- 7. 1950s Automation Numerous 1960s Industrial dynamics Jay Forrester 1975 Manufacturing Strategy Time-based competition, lean production Toyota and Taiichi Ohno 1990s Internet and Supply Chain Management Numerous 2000s Applications service providers and outsourcing Numerous
- 8. Production of Goods Delivery of Services Tangible output Goods Oriented Implies an Act Act-oriented
- 9. Scope of Operations Management Forcasting Capacity Planning Scheduling Managing Inventories Assuring Quality Motivating and Training Employees Locating Facilities
- 10. Operations Management and Decision Making What? How? Who?
- 11. Performance Metrics Quantitative Approaches Mathematical Models Schematic Models Physical Models
- 12. Ethics Establishing Priorities System Approach Analysis of Trade Offs
- 13. Why Study Operations Management? “work together”. Central to the functioning of all business organizations.
- 14. Trends of Business The internet, e-commerce and e-business Management of Technology Globalization Management of Supply Chains Outsourcing Agility Ethical Behavior Operations Strategy Working with fewer resources Revenue Management
- 15. Process Analysis and Improvement and Quality Improvement Increased Regulation and Product Liability Issue Lean Production
- 16. • In mid-2000,the Firestone Tire Company issued a recall of some of its tires – those mounted on certain sport-utility vehicles (SUV) of the Ford Motor Company. This was done in response to reports that tire treads on some SUVs separated in use, causing accidents, some of which involved fatal injuries as vehicles rolled over. • At first, Firestone denied there was a problem with its tires, but it issued the recall under pressure from consumer groups and various government agenies.All the tires in uestion were produced at the same tire plant , and there were calls to shut down that facility.Firestone suggested that Ford incorrectly matched the wrong tires with its SUVs.There were also suggestion that the shock absorbers of the SUVs were rubbing against the tires, causing or aggravating the problem. • Both denied that this had been an ongoing problem.However there was a public outcry when it was learned that Firestone had previously issued recalls of these tires in South America, but had not informed officials in other countries.Moreover,both companies had settled atleast one lawsuit involving an accident caused by tread separation several years earlier.