1. ITEC Intelligent Services offers proactive network monitoring which
is easily integrated into your existing network and organization
infrastructure.
Global HQ
ITEC Intelligent Services Ltd.
Rosa, Mulberry Business Park, Fishponds Lane, Wokingham, RG41 2GY, UK
An company
Contact
Tel: +44 (0)1189 777 100
Email: enquiries@itec-is.com
ITEC Services - Monitor
Proactive Monitoring
Our team of highly skilled technicians located in ITEC's
Network Operations Centre (NOC) provide a watchful eye in
the sky to ensure your IT systems and infrastructure remain
operational and perform within acceptable parameters. In
the event that performance thresholds are breached, ITEC
NOC agents will contact your IT teams and on-call
engineers to alert them to the incident and, if service
affecting, to quickly identify the location of the cause in
order to minimize resolution time.
In addition to business continuity and performance alerting,
ITEC's monitoring service includes regular reporting and
trend analysis to help you identify the typical usage and
performance over time. By comparing historic monitoring
data with current snapshots, ITEC technical specialists can
identify usage and performance trends which may require
the attention of local IT teams to mitigate against future
problems through controlled and planned changes. As part
of ITEC's proactive monitoring solution, our technical
specialists will perform regular reporting and will host a
technical workshop session by teleconference with your IT
teams in order to highlight potential issues & trends and to
fully explain the statistical and analytical contents of the
monitoring reports.9999999999
Monitoring Scope
Devices
• Switches, Routers, Firewalls, WAN accelerators
• Voice Gateways, PBXs, Video Conferencing
• Wireless Controllers, Access Points
Metrics
www.itec-is.com
Prevention is always better than cure. Spotting and
dealing with technical issues before they impact
operational performance is key. With proactive 24/7
IT infrastructure monitoring, we provide
comprehensive expert support.
Our service enables your IT and networking staff to effectively “do more with less” by providing a level of traffic and
topographic visibility required in order to work more intelligently with existing network components.
• Packet Loss
• Response Time
• Availability
• Network Utilisation
• Errors
• CPU / RAM / Disk Utilisation
• Security Events
• Presence Analytics

2. WWW.ITEC-IS.COM
Global HQ
Rosa, Mulberry Business Park,
Fishponds Road, Wokingham,
RG41 2GY, UK
Tel: +44 1189 777 100 Email:
enquiries@itec-is.co.uk
APAC HQ
5 Pereira Road #02-03,
Asiawide Industrial Building,
Singapore, 368025
Tel: +65 622 89600
Email: enquiries@itec-is.co.uk
NA HQ
8402 Laurel Fair Circle, Unit 206
Tampa, Florida 33610, USA
Tel: +1 813 630 1245
Email: enquiries@itec-is.co.uk
Malaysia HQ
No. 3-18 JLN PJU 8/3, Bandar
Damansara Perdana, 47820
Petaling Jaya, Sengalor,
Malaysia
Tel: +65 6679 7836
Email: enquiries@itec-is.co.uk