1. JOHANNA LILLY TURNER
2270 S. Boulder St. (602)-882-2026
Gilbert, AZ 85295 johannaturner93@gmail.com
EDUCATION Bachelor of Science in Tourism Development and Management May 2015
Certificate in Special Events Management
Certificate in Convention Sales and Meeting Planning
College of Public Service and Community Solutions GPA 3.66
Arizona State University, Phoenix, AZ
Dean’s List May 2012-May 2015
Delta Zeta Sorority August 2011- May 2015
Summary: I am proactive, creative, and teachable. I strive for improvement and integrity, achieving the best possible outcome in everything
that I do. I am passionate about helping others and creating new ideas to continue achieve maximum results.
EXPERIENCE
Tomkat Studio, Chandler, AZ May 2015- Present
• Maximize sales by being detailed and intuitive.
• Provide excellent customer service for our customers.
• Collaborate with customers on all event details.
• Encourage ideas and creativity for our customers.
Socious, Mesa, AZ January 2015-April 2015
• Assisting staff members with answering registration and housing questions for conferences for over 4000 attendees.
• Collaborate, organize, plan and produce Alliance 2015 in Nashville, TN.
• Gather information from Request For Proposals for eleven different conferences.
• Collaborated with large corporations such as Oracle, Blackboard, Highpoint, etc.
Greek InterVarsity Large Group Coordinator, Tempe, AZ January 2014-May 2014
• Planned and executed Wednesday night large group from start to finish.
• Created agendas for all executive team members and staff to use during meeting.
• Communicated with guest speakers on what to speak about and when they would be speaking,
• Coordinated with an emcee and delegated tasks to others, ensured location is reserved, set-up and clean.
Disney College Program in Walt Disney World, Orlando, Florida February 2013- May 2013
• Provided excellent customer service and always put the customer first.
• Memorized and delivered lengthy narrations on a microphone to large groups.
• Monitored Guest flows and provided a safe Guest experience.
Parent’s Weekend Chairwoman, Delta Zeta National Sorority December 2011 – December 2012
• Planned a gala/ banquet for over 400 people.
• Communicated to parents, sorority sisters, fraternity members and alumni about this event.
• Raised over $5000 for our national charity, The Painted Turtle Camp.
COMMUNITY SERVICE
Sun Valley Community Church, Tempe, AZ August 2014-Present
• Greets all guests at the New Here, Start Here table.
• Communicates with guests where the entrance to the seminary is.
• Guides guests to the correct building for their children.
Delta Zeta Dukeout, Tempe, AZ March 2012- February2015
• Raised $45,000 for The Painted Turtle Camp by volunteering at our philanthropy, Delta Zeta Dukeout.
• Collaborated with a team of young women to help raise funds and awareness for the organization
CERTIFICATIONS
• CITI- Social & Behavioral Research September 2014
SKILLS
• Advance in Social Media – Facebook, Twitter, Instagram.
• Advance in Microsoft Office Word, Excel, & PowerPoint.
• Customer service, conflict resolution and public service.