An instore leaflet for Sainsbury\'s and EDF energy to promote Sainsbury\'s energy and solar power.

1. Frequently Asked Questions Air Source Heat Pump
40%
Will I see a reduction in my CO2 emissions and my Will I need planning permission?
heating bills? Planning permission to install an Air Source Heat Pump
at your property might be required, but will depend
If you heat your *
Depending on how you currently heat your home and
hot water, installing the Air Source Heat Pump could on your local authority. You need to notify and gain home with on your
reduce your CO2 emissions and save money on your
heating bills.* If you heat your home with electricity then
approval from your local authority before you qualify for
a FREE site survey. electricity you heating
you may be able to save up to 40%* on your heating
bills. For more information speak to our in-store advisers. How can I pay? can save up to bills
We’ll ask you to pay a 25% deposit by credit or debit
Where is the best place to install an Air Source card, or cheque towards the cost of the work before
Heat Pump? arranging a convenient date for the installation to
Air Source Heat Pumps are installed outside your be carried out. The balance will be due 14 days after
property and are suitable for houses, bungalows and completion of the work.
ground floor flats providing the properties have enough
room outside for the outdoor unit. How do I get my grant?
Once you’ve had a site survey and received a quote,
What if I have gas heating? bring it to the Home Energy Centre and one of our
Talk to our in-store advisers to see if this is the best in-store advisors will help you apply for a grant there
option for you. If you choose to buy an Air Source and then. Your grant will typically be valid for 6 months
Heat Pump it will replace the need for a gas boiler as it and installation needs to be completed before it runs
delivers all of your heating and hot water requirements out. Please note that you are responsible for your grant
including your hot water tank, under-floor heating and ensuring it is valid at the time of installation.More
system and radiators. information can be found at
www.lowcarbonbuildings.org.uk
Does the performance of the Air Source Heat Pump
vary throughout the year? When do I get my Grant?
Yes the performance of the Air Source Heat Pump varies On completion of the installation you will be issued with
throughout the year, but it operates effectively even at a Commission Certificate. Usually following completion
temperatures as low as -20°c. you will have 6 weeks to send this certificate, together
with your paid invoice for the completed works, to the
How noisy is the Air Source Heat Pump? Low Carbon Buildings Programme and your grant will
The noise created by the Air Source Heat Pump can be typically arrive within 28 days. More information can be
likened to the humming of a fridge freezer when the found at www.lowcarbonbuildings.org.uk
compressor is on.
What is the “health check”
Can I enclose it? We want to be sure that your new air source heat
Whilst the Air Source Heat Pump sits outside your pump system is still working as it should, so we’ll carry
property, it is possible to enclose it with a fence or out a visual “health check” inspection after the first
similar surround, as long as adequate ventilation and and second year. Don’t worry, we’ll contact you first to
space is provided. arrange a suitable time for the visit. Plus, if we find any
defects or faults we’ll fix them as soon as we can.
Does the Air Source Heat Pump rust?
The Air Source Heat Pump is made of rust free material. What Warranties do I get with this product
As long as you let us carry out the “health checks” you’ll
How do I control the temperature of the heating and receive a 3 year warranty for parts and labour. If you
hot water in my home? have any problems in the initial 3 year period please call
The Air Source Heat Pump has a thermostat which will our Green Energy Team on 0800 051 1649**.
allow you to control the temperature
of your home and hot water. Who carries out the work?
Our approved installer will install the Air Source Heat
Do I need cavity wall and loft insulation? Pump and show you how to use it. Their installation
Having cavity wall and loft insulation will mean your teams are fully qualified and experienced in installing
home is heated more efficiently. You may not be able to solar and heat pump technologies.
obtain a grant from your local authority towards the cost
of the pump unless you have adequate loft insulation
and if your home has cavity walls these may need to be Please ask an in-store adviser or
insulated. see this leaflet for further details
^
Government grants are subject to change and eligibility criteria. **Calls may be monitored and recorded as part
of our customer care programme. Calls to 0800 numbers are free from BT landlines, other network operators’
charges may vary. *Saving information provided by the Energy Saving Trust. Savings are approximate figures
derived from the Energy Saving Trust’s estimate of the typical electricity consumption (for heating) of a three
bedroom semi-detached house using electrical heating (14,500 kWh per year) and of the typical electricity
consumption (for heating) of the same house using an air source heat pump for heating (7,900 kWh per year).

2. Our Air Source Heat Pump system replaces your
boiler and includes a new efficient hot water
cylinder. It uses heat generated, from the outside Simple steps to purchasing
air, to heat your home and water. an Air Source Heat Pump
How does it work?
Air is drawn into the system and heat is then extracted from the 1 Visit the Home Energy Centre, where our in-store advisers will run through a number of
air. This heat is increased to a higher temperature by the heat simple questions to establish if your home is suitable for an Air Source Heat Pump
pump and then delivered to your heating system including your
hot water tank, under-floor heating system or radiators. 2 Before our in-store advisers arrange your FREE site survey, you’ll need to notify and gain
approval from your local authority of your intention to install an Air Source Heat Pump
Why choose us?
• FREE home survey 3 If your home is suitable and your local authority have given approval for an Air Source Heat
• A 3 Year Warranty including two FREE “health checks” after the first and second year pump our in-store advisors will arrange your FREE site survey
• We’ll help in applying for a government grant of up to £900^
• Our in-store advisers are available seven days a week to answer any questions you may have 4 After the survey you’ll receive a quote for the most suitable system for your home
What systems are available? 5 Bring your quote to the Home Energy Centre and our in-store advisers will help you
apply for a Government Grant: you could receive up to £900 towards the cost of your
Depending on your home’s energy needs, we offer a 5kW, 8.5kW or 14kW system. The one that best installation^. Please note to qualify for this grant, your home may need to have both loft
suits your home will be determined at the time of the site survey. and cavity wall insulation if appropriate for your home.
How much will it cost? 6 Once approval has been confirmed, our
advisors can book a convenient time
System Type Price for your installation to take place.
They’ll ask for a 25% deposit, with
PUHZ-W50VHA-BS 5.0kW Ecodan ASHP £7,499 the rest of the balance to be paid
14 days after completion
PUHZ-HW85VHA-BS 8.5kW Ecodan ASHP £8,499
PUHZ-HW140VHA-BS 14.0kW Ecodan ASHP £9,499
Prices include an Air Source Heat Pump Unit, a flow temperature control unit, a new hot water storage
cylinder, all necessary pipe work, cabling and associated fittings plus a 3 Year Warranty including two
FREE “health checks” after the first and second year.
The final cost will be largely dependent on the size and age of your home and the determined amount
of heat loss.
The Air Source Heat Pump most suitable for your home will be determined at the time of the site survey.
You will receive a detailed quotation for the cost of the most suitable Air Source Heat Pump for your
home, following the site survey.
Speak to an in-store adviser at the Home Energy Centre today to find out more, or call our
Green Energy Team on Freephone 0800 051 1649**.