Jitendra Kumar Mishra is seeking a position that offers a dedicated and professional environment to enhance his career. He has over 5 years of experience in back office operations and data processing. Currently, he works as an Associate for NTT Data Corporation, where he modifies policies, examines documentation, and processes claims. Previously, he was a Senior Operations Executive at ADS Technology, where he analyzed transaction data, maintained records, and answered customer inquiries. Mishra has a Bachelor's degree in Arts and possesses strong organizational, communication, and problem-solving skills.

1. Resume
Jitendra Kumar Mishra
Address:- Lahri Apartments, Flat No. P-203,
Sector-22, Gurgaon, Haryana
Mobile#: +91-8130334689, 8585934461
Email: jitendrakumarmishra237@gmail.com
Objective: To work in an organization that has a highly dedicated & professional environment and to
enhance my career.
Professional strengths:
 Excellent time management and organizational skills.
 Good knowledge of Microsoft Outlook, excel and Internet Explorer.
 Ability to deal with external and internal customer support in a professional manner.
 Quick learner, detail oriented and ability to adapt to new processes in limited time frame.
 Multi-tasking skills and ability to work under pressure.
Educational Qualifications:
Secured Bachelor of Arts Degree from Mahatma Gandhi Kashi Vidhyapeeth University in 2013.
Professional Experience:
NTT Data Systems – Associate (April 2016 To Till Date) - Back office Operations
NTT DATA Corporation is a Japanese system integration company and a subsidiary of Nippon
Telegraph and Telephone. Nippon Telegraph and Telephone Public Corporation, a predecessor of
NTT, started Data Communications business in 1967.
Job Responsibilities:
 Modify, update, and process existing policies and claims to reflect any change in beneficiary,
amount of coverage,or type of insurance.
 Examine letters from policyholders or agents, original insurance applications, and other
company documents to determine if changes are needed and effects of changes.
 Request for change of representative of policy holder & Updating the licence of policy.
 Review and verify data, such as age, name, address,and principal sum and value of property
on insurance applications and policies.
 Transcribe data to worksheets and enter data into computer for use in preparing documents
and adjusting accounts
 Provide all back-office support tasks like sending and receiving mails.
ADS Technology (Gurgaon): Sept-2013 to April 2016 - Sr. Operation Executive
ADS Technologies is a global Business Process Outsourcing player, committed to delivering our
client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add
value. Our cumulative industry and service experience is utilized to design custom solutions for all
our clients, and with our Think-tank at the client’s complete disposal for the term of the engagement,
clients can rest assured that our committed teams are working non-stop to drive all services

2. Job Responsibilities:
 Received transactions data on daily basis and re-organized it for analysis as per the SOP
(standard operating procedure).
 Contacted customers/agents to remove any discrepancy in the received data
 Processed the data with the help of the predefined formulae
 Analysed the results and recorded the fluctuations in the computed values as compared to the
standard values
 Mailed the analysis results with personal comments to higher authority for further processing
 Updated the standard formulae and templates by monitoring the periodic modifications in the
government policy for the finance sector.
 Maintained the daily transactions data in the MS excelsheets
 Collect and analyze data to detect deficient controls, duplicated effort, extravagance,fraud, or
non-compliance with laws, regulations, and management policies.
 Answered to the daily query / complaint mails by customers, following the SOP
 Mailed the head office and other area offices for co-ordination in the processes
 Updated the report formats as per the instructions from the higher management
PERSONAL INFORMATION
 Date of Birth : 2nd
May, 1994
 Father's Name : Sh. Ram Mishra
 Marital Status : Unmarried
 Nationality : Indian
 Hobbies : Playing Cricket & listening to music.
DECLARATION:
I hereby declare that all the above information is true to the best of my knowledge and I bear the
responsibility for the correctness of the above-mentioned particulars.
PLACE:
DATE:_____________ (Jitendra Mishra)