1. Jessica Andrews
215 10th
Ave E. #517 Seattle, WA
Phone: +1(480) 466-8424
Email: JLAndre7@asu.edu
Web: www.jlandrews.com
Work Experience
Starbucks Coffee Company, Seattle, WA, April 2013 – Present
Ops Innovation Lab Partner & Shift Supervisor
I contribute to rapid learning and innovation testing in the Ops
Innovation Lab that provides value to the Partner and Customer
experience. As a shift supervisor and barista, Starbucks has
ignited my passion for coffee, as well as my passion for people
and community. Through my training to become a Coffee Master
and Barista Trainer, I have honed my knowledge and excitement
for coffee and leadership.
Partner of the Quarter: Q1 2015 & Q1 2016
Big 5 Sporting Goods, Seattle, WA, April 2012 – April 2013
Assistant Manager
Managed sales floor and promoted customer service and sales
quality. Enhanced my skills with managing money and reaching
sales goals.
Sam’s Club, Flagstaff, AZ, May 2010 – December 2011
Customer Service Representative
Handled membership sales, and member requests and concerns.
Further developed my customer service expertise.
Education
Arizona State University, Tempe, AZ, September 2013 – December
2015
Bachelor of Arts: Organizational Leadership
Coconino Community College, Flagstaff, AZ, May 2010 – December
2012
General Studies
Northern Arizona University, Flagstaff, AZ, September 2007 – May
2010

2. School of Communication
Other Related Experience
Gamma Rho Lambda National Sorority, Flagstaff, AZ, Aug 2009 – Dec
2011
Founder
I co-founded Theta Chapter at Northern Arizona University with
my partner. This experience gave me exceptional practice in
management and leadership.
Positions Held: President, Vice President, Treasurer, Secretary,
New Member Educator, and Representative to the United Greek
Council.
United Greek Council, Flagstaff, AZ August 2011 – December 2011
Founding Member
In a time of growth for Northern Arizona University’s Greek
community, it was necessary to create a Greek-Council that
would represent the interests of smaller and more diverse
sororities and fraternities. As a founding member, I was able to
help build a comprehensive mission and constitution that will
serve the council for years to come.