Take a look at a recent Build on Bookkeeping presentation about Quality Management

1. Bookkeeping for the Building & Design Industry

2. “Excellence is as difficult as it is rare” - Spinoza

3. Quality Quality Assurance Quality Management

4. ISO 9001: 2008 Planning and product realisation (7.1) Customer related process (7.2) Design and development (7.3) Purchasing (7.4) Production and service provision (7.5) Control of monitoring and measuring equipment (7.6)

5. Easier when… Business is Primary Focus Practice manual, everyone adheres Technical Excellence is the goal Business plan Client signoff at milestones Standard details Effective post-occupancy evaluation program

6. More Difficult when… Design is Primary Focus No practice manual Creative Freedom is the goal No business plan No milestones No standard details No post-occupancy evaluation program

8. Skilled

9. QM knowledgeable

11. Developing a competency-based process: 1. Write an objective for the task 2. Design the task 3. Identify the equipment, machinery & tools that may be needed 4. Choose the materials to be used 5. Identify the steps involved 6. Train people in the necessary skills 7. Conduct trials & test for competence 8. Do the task 9. Learn lessons & improve the process through trial & error

12. Procedures Approach Competency Approach

14. A typical detailed Procedure Purpose Scope Definitions References Responsibilities Actions Records

16. Quality Manual Public Document to give clients Goals & Objectives Description of the organisation Outline of the procedures manual Procedures Manual Confidential Document Governs how the business operates

18. Main costs associated with creating a Quality Management System Engaging an internal or external driver Overt management support for creation and implementation Resourcing creation and implementation

20. Good luck with your future journey through Quality Management!