2. A strength based approach improves hope,
wellbeing, student engagement and success
2
MYC is a non-profit organisation that supports disadvantaged
youth by up-skilling, career counselling to help these individuals get
back into the workforce. MYC originally indicated that they
struggle with youth disengagement and is looking for a product,
preferably a game to help engage their students in processes to
discover their strengths, interests, goals.
The Brief
We developed the MYC Student Portal to assist with student
engagement by building confidence through encouragement where
the students can visit to see their strengths and skills, provide a
clear action plan to help them achieve their goals and to reinforce
their ability through small wins by keeping track of the projects they
completed during their tenure at MYC. With a completed Student
Portal providing evidence to future employers of the student's
capabilities.
The Solution
Client Brief
3. Approach
UX Design Process and methodologies used to
develop MYC Student Portal
3
01
Research
User research
Business research
Comparative analysis
Aggregate insights
Week 1 >
02
Design
Turn insights into
tangible ideas
Narrow down
promising solution
concepts
Design Studios,
Ideation methods
03
Prototype
Determine what to
prototype
Create prototypes
04
Test
Test the prototype with
the users
Get feedback
Iterate!
Week 2 > Week 3 >
Problem statement
Opportunity for design
Solution hypothesis
Low and medium
fidelity prototypes
Validated design
recommendations
4. Defining the problem and generating potential
solutions.
4
The initial brief was very open and the main objective was to
tackle disengagement. Disengagement was a too broad an issue
so we focused our first week researching the youth care industry,
interviewing staff and students at Marist Youth Care to get a clear
understanding of their problems and where we could add value.
The result of this was four clear and concise problem statements we
felt we had the ability to solve.
Research
Through various ideation and design methodologies, we generated
a number of ideas and settled on creating a Desktop and Mobile
Student Portal. The portal encompassed three unique areas: a
Strengths/Skills Profile, an Action Plan, a Project Portfolio. This
would allow students to input skills/strengths identified through
testing done at MYC, build an action plan to develop these
strengths and skills, track progress, record experiences and build a
portfolio of their work to show to future employers.
Design
Approach
5. Prototyping concept and testing with MYC staff
and students
5
A medium fidelity prototype of each component of the portal was
produced, I was responsible for building The Strengths Profile
which was a single page to capture and highlight all of a student's
strengths and capabilities.
Prototype
Approach
Test The initial concept of a Student Portal was tested with both staff
and a student at MYC to gauge expectations and excitement for
the solution. The feedback for the concept was positive and
recommendations were given to improve the deliverable. A final
round of testing was done after all prototypes were built with a
single member of the MYC team. Who was able to give some final
insights into improving usability which was incorporated into our
final designs.
6. Final Deliverable
6
Medium fidelity prototype of the Strengths Profile, Action Plan,
Project Portfolio. Design Documentation and next steps to be
passed to developers and visual designers to build.
Deliverable
Approach
Strengths Profile Action Plan Project Portfolio
