innova

1. By: Jerrell, Jerry, Kelvin, Mel,
Enquan

2.  Trolleys have gone missing over the years and
supermarkets have been losing a lot of revenue.
 Each trolley costs $100
 FairPrice has also found abandoned trolleys at parks and
bea
 In 2001, FairPrice piloted a wireless technology at its
Hougang outlet - wheels of the trolleys locked up beyond
a designated area. "But shoppers still found a way to
defeat the system and it was not cost-effective," a
FairPrice spokesman said

3. 200
38
Fairprice
Sheng Shiong
Lost trolleys

4. It is a problem that will not go
away despite measures like
the S$1 coin—deposit
system and public
awareness campaigns.

6. Only 9% of people do not use trolleys
84% of people return their trolleys
Only 29% of people find it troublesome to
return trolley
65% of people claims that they see stray
trolley around
Only 1 out of 3 uses the trolley to bring
groceries home

7. Constructive Improvements
o Price calculator
o Alarm system
o use magnetic wheels with magnetic floor
which automatically deactivates the wheels
o fingerprint sensor

8.  Idea 1
Bracelet Device
-Users have to put on
the bracelet to use the
trolley
-The only way to
remove the bracelet is
by returning the trolley
 Idea 2
Alarm and GPS system
-Staff can track the
whereabouts of the
trolley
-If the trolley leaves the
1km radius around the
mall, alarm will sound
off

9.  Trolleys are left far
away from the trolley
collection point
 Staff has to bring back
the trolleys manually
 Trolleys are difficult to
push around in
crowded area
 Bracelet system that
has GPS and alarm
system

10. When Using trolley
Each trolley has a bracelet holder, a
bracelet and a plug.
User enters the trolley zone and place their
hand on the open bracelet, user close the
bracelet and the bracelet then detach from
the bracelet holder. Plug also detaches.

11. When returning the trolley
User pushes the trolley back to the trolley
zone and place bracelet on the bracelet
holder, simultaneously attaching the plug
into the plug hole.
The bracelet will automatically open when
its attached to the bracelet and when the
plug is in the plughole. The trolley is then
locked in the trolley zone

12. User-Friendly
Bracelet sub ability – price checker and
calculator
Stylish design
Made of recyclable materials – doesn’t
give away device’s durability
Easily identified if someone brings the
trolley back

13. INTRODUCTION
 Trolleys have gone missing over the
years and supermarkets have been
losing a lot of revenue which could
have been prevented if a better
system was in in placed. The current
system is based on the one dollar
coin return loan system which has
both pros and cons. However, some
people finds it troublesome to return
the trolley therefore leaving their
trolleys around making it difficult for
staff to collect.
 On average, 10 trolleys from fair
price stores island wide go missing
every month. Some are seen at void
decks, nearby carparks and etc.
 Each trolley costs $100 and was set
back by $1000 last year .
BACKGROUND
The loss of trolleys per month was reduced
to no more 2 a month, an 80%
improvement
ANTICIPATED RESULTS
Visit supermarket
Interview staff to
identify trolley
issues
Identify the pain ,
smile points and
opportunities
Brainstorming of
ideas for
improvement
Sketching of ideas
Market research
Analysis of survey
results
Sketch of
improved idea
Test product &
Implementation of
product to market
FLOW DIAGRAM
Pain-points from the consumer viewpoint
 Trolleys are left far away from the trolley
collection point
 Staff has to bring back the trolleys
manually
 Trolleys are difficult to push around in
crowded area
Antidote
 Bracelet system (Function GPS and
alarm) Luminate
 Each trolley has a bracelet holder, a
bracelet and a plug. User enters the
trolley zone and place their hand on the
open bracelet, user close the bracelet
and the bracelet then detach from the
bracelet holder. Plug also detaches.
 When returning the trolley, the user
pushes the trolley back to the trolley
zone and place bracelet on the bracelet
holder, simultaneously attaching the
plug into the plug hole. The bracelet will
automatically open when its attached to
the bracelet and when the plug is in the
plughole. The trolley is then locked in
the trolley zone.
 To design a trolley with a locking
feature to improve the return rate of
trolleys used by customers.
 Patrons are encouraged to return their
trolleys thus solving the problem of stray
trolleys.
 The modified trolley with the locking
feature was well received by customers.
Since implementation, The supermarkets
have since seen a marked decrease in
loss of trolleys.
PAIN-PTS; ANTIDOTE; LUMINATE
CONCLUSIONS
+