Conference call etiquette tips include being on time, especially for customer calls, welcoming the customer and setting a positive tone, and actively listening without multitasking. Calls outside the office should take place in a quiet room away from kids and pets to avoid distractions when conducting business over the phone.

1. MCA Connect’s Consulting Tips:
Conference Call Etiquette
In general…
• Please be on time, especially for customer calls.
• It’s OK to be the 1st one on the phone.
• Welcome the customer and set the tone up front.
• Don’t multi-task – actively listen and be an active
participant.
Calls outside of the office/workplace:
• Kids and pets are cute, but not when doing business!
• Try to find a quiet place or room with a door to close.