Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Business Etiquette Training

481 views

Published on

It’s undeniable the importance of etiquette in the business nowsaday. It contributes to determine the success or failure of an enterprise. Therefore, in order to offer Savvycomers the essential tools to professionallly in the workplace and communicate effectively with clients, an internal training workshop on business etiquette was held in the meeting room on November 26th 2015.

Published in: Business

Business Etiquette Training

  1. 1. Cross-cultural communication problems
  2. 2. OUTLINE Clients’ expectation Cultural differences Greeting right Small talks Saying goodbyes Communication tips
  3. 3. CLIENTS’ EXPECTATION 1. To know team  Who are they?  Are they hard-working?  Can they communicate with international clients? 2. To discover workplace  Is this a good company?  Do employees have a professional working environment?  Does the company have enough resources?  Does the company encourage personal growth? What clients expect when they visit us?
  4. 4. CULTURAL DIFFERENCESHigh–LowContext Implied message vs. To the point Bodylanguage Different use of hand gestures, eye contact, touch Space Maintain a distance while interacting Structure Flat structure vs. Hierarchy structure
  5. 5. DO GREETING RIGHT
  6. 6. Greeting process Self-Introduction Introduce yourself by making direct eye contact and saying your first name (and last name) Eye-contact Make eye contact and smile to show your friendliness Handshake A handshake should last as long as it takes you and the other person to say your name Follow-up Answer host’s questions or client’s questions Stand Stand when someone new comes into the room
  7. 7. When Client says “Hello” …  Be formal to people who are older or those we meet for the first time  Don’t call their name wrong Hello Good afternoon Welcome to our office Nice to meet you What’s your name?
  8. 8. Handshake types Culture Handshake American Firm German Firm, repeated French Light, quick, repeated British Soft Middle Easterners Gentle, repeated Japan Gentle, for some shaking hand is unfamiliar and uncomfortable
  9. 9. Self-introduction formula Hi, I’m Phong. I am an iOS developer. I’m working on a healthcare project. Self-introduction = Name + Position + Role (optional) Hi, I’m Huong. I am currently a Marketing intern. Nice to meet you.
  10. 10. The reality at Savvycom Host Client You  Host will introduce you to client  Client or host will raise questions  We can actively share about general matters
  11. 11. SMALL TALKS
  12. 12. Should or Shouldn’t  How many times have you been in Hanoi?  Where are you from?  Are you married?  Have you visited the famous place of HN?  What is your religion?  How old are you?  What’s your favorite food?  Can you recommend some places to visit in (the US)?  Do you have kids?  How much do you earn per month?  What do you think about HN?/ traffic in HN?  Have you tried dog meat?  How long have you been here?
  13. 13. Should or Shouldn’t  How many times have you been in Hanoi?  Where are you from?  Are you married?  Have you visited the famous place of HN?  What is your religion?  How old are you?  What’s your favorite food?  Can you recommend some places to visit in (the US)?  Do you have kids?  How much do you earn per month?  What do you think about HN?/ traffic in HN?  Have you tried dog meat?  How long have you been here?
  14. 14. Something to keep in mind  Avoid sensitive and personal topics: sex, religion, politics, money, family  Don’t ask yes/no questions, make your conversation longer  Listen carefully, show your interests and try to follow-up  Be friendly, make eye contact & smile
  15. 15. SAYING GOODBYES … Have a good trip Have a nice weekend Goodbye Nice to see you It was great to see you See you soon
  16. 16. COMMUNICATION TIPS Body language dos and don'ts How to give client your name card General tips
  17. 17. Body language DOS  Stand up straight  Maintain eye-contact  Be friendly by smiling  Use appropriate hand gestures DON’TS  Look at the ceiling  Put hands at back  Head and ear scratching  Crossing legs  Self-touch
  18. 18. How to give name card  Give it in a readable way for recipients  Keep the side with your information up
  19. 19. General communication tips  Use correct title  Listen carefully  Slow down when you speak  Speak clearly and concisely  Use simple terms & vocabulary, don’t use slangs  Ask questions when you don’t understand  Communicate formally until you build rapport with clients
  20. 20. Q&A
  21. 21. Thank you for listening!

×