1. Your Complete
Utility Management
Solution
Originally founded in 1997, the name was changed to UMFA (Utility Manage-
ment For Africa) in 2005. The Free State was the main focus area but we have
expanded our footprint nationally.
Up to March 2016, UMFA has grown to 11 branches nationwide, with just over
600 buildings under our management. We are reading approximately 45,000
meters monthly for 16,000 tenants and is one of the leading Utility Manage-
ment companies in South Africa.
COMPANY HISTORY
UMFA and All Power Systems - a renewable energy company, collaborated to
form UPOWER a BBBEE Level 2 company.
UPOWER’s unique approach to national growth is the key to our success. We
partner with leaders committed to maintaining our exceptional service delivery
standards.
We are a National Utility Management Company
specializing in the management of all utilities

2. WHY UPOWER
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Our national footprint enables us to manage buildings anywhere in South
Africa
Our products can be customized to suit our client’s needs
Dedicated professional portfolio and building managers will be appointed
We have permanent in-house training capabilities that will support all our
client’s needs. They are trained in meter programming and installation,
technical investigations, tariffs, by-laws, billing structures and much more.
We do not outsource
Data accuracy and integrity is ensured by processing data on two manage-
ment systems
* Record monthly readings
* Process relevant accounts
* Distribute accounts to tenants
* Collect tenant payments
* Settle City Council accounts *
* Handle all electricity queries from tenants
Electrical & Water Metering
Complete Metering Service Partial Metering Service
Supportive Metering Service (Municipalities)
*to owner
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We do not employ meter readers. If manual meter reading is needed, it will
be done by our qualified building or portfolio managers
Some of the largest buildings in South Africa is currently under our manage-
ment, i.e. Menlyn, V&A Waterfront, Gateway etc.
The knowledge base within UPOWER is extensive. Our professional person-
nel on a national level consists of electrical engineers, software developers
and various other skilled professionals that are able to provide the best
solution to any utility management situation that might arise
Our primary focus is complete customer satisfaction through sustainable
solutions
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UTILITY MANAGEMENT
UPower will take a combination of physical & AMR readings of all the
meters in the centre/building and invoice the tenants accordingly. UPower
will accept full responsibility of all electricity accounting and administration
services
UPower will take a combination of physical & AMR readings of all the
meters in the centre/building and generate a consumption report. The
consumption report can be attached to the tenants rental invoice as a
reference
UPower has 3
service levels
within electrical,
water and
sewerage
metering
UPower will do a complete investigation of the building’s electricity/water
metering, concerning the accuracy of meters, wiring, tariffs, checking the
power factor and verification of municipal accounts
Add On Services
Testing of Meters
Online Reporting
Annual Audit
Energy Management
UPower will test meters free of charge and will replace meters depending on the service level agreement terms
An annual audit will be carried out free of charge by UPower during contract period where every aspect of all kwh meters will
be tested and inspected, including the wiring in distribution boards and cables connected to meters. This audit may also be
observed visually on a monthly basis when meters are read
Energy management is carried out on the building – whereby UPower will guarantee 100% of kWh recovery between the total
City Council kWh and the total kWh metered. (Taking into account transformer losses) UPower will test the effectiveness by
installing “power factor correction” for the saving it can generate for the total building as well as high demand tenants. All
tenants will be billed to the correct tariff applicable to their specific demands. UPower will advise tenants on methods to save
energy which in turn will reflect on their monthly consumption should they follow our advice
UPower clients will gain online access to extensive management reporting resulting in accurate data at their finger tips. We have
an in house development team that has the capacity to customize our reporting to suit our clients needs

3. SMART METERING
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Tariffs are based on the supply authority’s current prepaid tariffs, or on the
same tariff the owner is billed by the council. Vending fees can be added to
this tariff resulting in the tenants paying the vending fees based on their
purchases, or the vending fees can be paid by the owner monthly.
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A smart meter is an electronic meter that can record more regular and more accurate electricity consumption information and has two-way remote communica-
tion capability
Client focussed tailored approach to Advanced Metering Infrastructure
Latest Intelligent Technology Benefits
No estimated bills - accurate consumption information is always available which means billing or electricity use queries can be resolved in a shorter
time frame
Send and receive information to and from the meter
Alarms can be set and peak demand can be notified via SMS or MAIL
Tampering will be reported automatically
Profiles can be loaded, stored and downloaded
Clients has access to online information
Accurate and reliable consumption data
Remote meter reading – smart meters can be read remotely, as often as needed, eliminating the need for regular
visits to your property. Smart meters also has the functionality to remotely disconnect and reconnect
TOU Metering available
UPower has integrated with all the latest technology and can apply any solution
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Innovative solutions for prepaid electricity and water using the latest technology
Tariff Control OptionsFlexible Recharge Options
On Site Vending
UniversalPIN
Mobile Phone
Retailer
Internet Banking Portals
Easy Pay via stores or website
PREPAID METERING
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4. PREPAID METERING FUNDS TRANSFER
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Total prepaid purchases are paid to the owner in the beginning of each month and
they are supplied with detailed reporting On all purchases
UPower balances electricity recoveries against council accounts and
consumption, assuring the owner’s resale of electricity is not under
recovered.
Vending & Recovery Management
All services specified under “Vending Only”
Complete building investigation of electrical
metering
Technical report and quotation to rectify any
metering issues
Reading of council meters if access available /
installation of a council bulk check meter
kWh sold balanced against sales
Reporting on monthly recoveries
Service Options
Vending Only
Installation of new meters based on quotation
Key change of existing meters to UPower
User database setup
Tariff structuring
Support & documentation on vending procedure
Collection of funds
Sending / receiving of prepaid tokens
Deposit of funds to owner
Purchase reporting
Handling tenant enquiries
OUR NATIONAL FOOTPRINT
UPower National - Steve Flandorp
Tel:
Fax:
(079) 505 5173
(021) 413 0425
steve@upower.co.za
MpumalangaPretoria
JHB SouthJHB West Midrand
KwaZulu Natal
Eastern Cape Garden Route Western Cape
BloemfonteinBoland Welkom (Goldfields)
Magalies
www.upower.co.za