This document provides a template for integrating a digital service with MyInfo to allow users to populate digital forms with their personal information from MyInfo. The typical user journey involves 6 steps: 1) A digital form that allows users to manually fill it out or retrieve information from MyInfo, 2) Redirecting to the SingPass login page, 3) Redirecting to the MyInfo consent page, 4) Populating the digital form with information retrieved from MyInfo, 5) An acknowledgement page after form submission, and 6) Error handling if MyInfo is unavailable. The template provides placeholders for services to prototype each step of integrating with MyInfo and collecting submissions in PDF format.

1. <21 VALET>
User Journey Template for
Integrating with MyInfo
version 1.0

2. Instructions
• This template document will guide you through creating your new user
journey with MyInfo.
• A typical user journey flow takes place in 6 steps:
1. Digital form to show option to fill up the form manually or using MyInfo to
populate the form.
2. SingPass login page.
3. MyInfo consent page with fields requested.
4. Digital form with fields retrieved from MyInfo.
5. Acknowledgement page after form submission.
6. Error handling when MyInfo service is unavailable.
• Please use this template to show how you are integrating MyInfo with your
digital service(s).
• Do submit your user journey in PDF format. Submissions that are not in
this format will not be processed.

3. 1. Digital Form with option to use MyInfo
Please add your prototype into this placeholder
• Show your digital
form with option to
fill up the form using
MyInfo.
• The option to use
MyInfo should
consist of a button
for user to click to
retrieve his/her
MyInfo profile.
• You should also
provide option to fill
up the form
manually.

4. 2. Redirection to SingPass Login
** Do not remove or change this page

5. 3. Redirection to MyInfo Consent Page
** Do not remove or change this page

6. 4. User Profile retrieved and populated on form
Please add your prototype into this placeholder
• This page shall be
your digital form.
• Please show the
fields retrieved from
MyInfo and
populated onto the
form.

7. 5. Form Submission
Please add your prototype into this placeholder
• This page shall show
the page after the
form has been
submitted.

8. 6. Error Handling
Please add your prototype into this placeholder
• This page shall show
how your digital
service handle
exception when
MyInfo is unavailable