Resume

1. JARON WARING 620 Marlyn Rd, Philadelphia, PA 19151
(215) 806-2442 / jaron.waring@gmail.com
EDUCATION
Bachelor of Science in Liberal Studies, degree anticipated December 2019
Major: Professional Studies
Minors: Computer Science and Business Geographic Information Systems
West Chester University, West Chester, Pennsylvania
WORK EXPERIENCE
West Chester University, ResNet Central, West Chester, Pennsylvania
Consultant August 2016 – Present
● Provide hardware and software technical support including installation, upgrades, and replacements
● Assist on-campus and commuting students over the phone, on-site, or in clients room with device
connection to West Chester’s networks
● Troubleshoot diverse computer problems on both Mac and PC platforms
● Communicate to ResNet Central’s entire team via Slack communication tool
● Document equipment inventory through Counts Portal
● Use Trax Ticketing System and Qualtrics Ticketing System for call tracking, organization and service
updates
● Conduct wireless device checks using Fluke Networks Aircheck Tester
● Review applicant résumés and applications to meet specific criteria
● Conduct interviews of potential hirees
Universityof Pennsylvania, Information Systems and Computing, Philadelphia, Pennsylvania
Intern June 2016 - Present
● Activate, disconnect and test Ethernet Ports throughout the campus
● Troubleshoot minor problems such as IP/NIC settings (PC), Network Ports, and wireless connections
● Using network analyzer tools, test network cabling and report findings to supervisor
● Survey and organize network closets and data centers
● Utilize ticket systems to create, update and resolve maintenance issues
● Monitor network equipment on and off campus using Spectrum and dispatch for maintenance tickets
● Assist with the creation of documentation and topology of campus data center
● Assist with the internship documentation for the Information Systems and Computing Department
● Test newly approved network monitoring components/applications
● Use of Remedy Ticketing System and PennNet Order Management System for troubleshooting and
activation updates
COMPUTER SKILLS
Proficient in the use of:
● Microsoft office applications
● Apple and Windows operating systems
● Various social media platforms e.g., Facebook, Instagram, Twitter, etc.
● Streaming platforms e.g., Twitch
ACTIVITIES
Omega Psi Phi Fraternity Incorporated, Omega Delta Chapter, Keeper of Records and Seal
West Chester University Office of Multicultural Affairs, Member
National Association of Black Accountants, Member