1. Europass
Curriculum Vitae
Personal information
Surname(s) / First name(s) Jari Laitila
Address(es) S˚aveien 13, 2050 Jessheim, Norway
Telephone(s) +358-40 704 1 219 Mobile: mobile
Email(s) jarilaitila@gmail.com
Nationality(-ies) Finnish
Date of birth October 7, 1964
Gender Male
Position
Preferred Job Service Desk Specialist, System Specialist
Personal Statement Professional IT Specialist with strong communication skills gained in Interna-
tional Customer Service, now seeking a new work
Work experiences
Service Desk Specialist, Tieto Oyj in Helsinki
Dates October 2009 – June 2014
Main activities International Customer Service 24h
System Specialist in Helsinki
Dates April 2006 – September 2009
Service Specialist, Avancer Oy/Tieto Oyj in Helsinki
Dates October 1997 – March 2006
Operator, Post and Tele Adp Centre/Avancer Oy in Helsinki
Dates July 1987 – Juny 1997
Main activities Manual processing of data
Education and Training
Vocational Qualification in Business and Administration
Dates September 1985 – May 1987
Happy Customers program techniques - AnB Academy
Page 1 - Curriculum vitæ of
Jari Laitila

2. Dates 1/2010
ITIL Foundation Certificate in IT Management - EXIN
Dates 1/2009
Many other trainings in Customer Service
1987 – 2008
Personal Skills
Mother tongue(s) Finnish
Self-assessment
European level(*)
Understanding Speaking Writing
Listening Reading
Spoken
interaction
Spoken
production
English C1 Proficient
user
C1 Proficient
user
C1 Proficient
user
C1 Proficient
user
C1 Proficient
user
Russian B2 Independent
user
B1 Independent
user
B2 Independent
user
B2 Independent
user
B1 Independent
user
Swedish C1 Proficient
user
C1 Proficient
user
B2 Independent
user
B2 Independent
user
C1 Proficient
user
Norwegian B2 Independent
user
C1 Proficient
user
B2 Independent
user
B2 Independent
user
B2 Independent
user
German B1 Independent
user
B1 Independent
user
A2 Basic user A2 Basic user
B1 Independent
user
(*)
Common European Framework of Reference (CEF) level
Communication skills Good communication skills gained through my experience in IT Customer Ser-
vice.
Driving licence A, B, C
Computer skills
Microsoft Office Package - Word, Excel
Operating systems All Microsoft OS’s.
Oslo, November 12, 2014 Jari Laitila
Page 2 - Curriculum vitæ of
Jari Laitila