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CLOUD	WORKFORCE	MANAGEMENT	
Workplace	Analy.cs	–	Op.mising	the	Higher	
Educa.on	Workplace	of	the	Future		
James	Kissell,		Director	of	Marke4ng,	APAC	&	Australia	
Adelaide,	16	September,	2015	
	
The	Rise	and	Rise	of	the	Sessional	Academic	&	How	
Technology	Can	Help
3	
Agenda	
•  Introduc4ons		
“Datafica4on		
of	HR”		
Trend	
Rise-and-Rise	
of	the		
Sessional		
Academic		
Pain-Point	
Managing	Sessionals		
&		
Role	of	Analy4cs		
Solu4on
4	
Introducing	WFS:	A	WorkForce	So@ware	Company				
Higher	Educa4on		
Product	
•  Over	300	Australian	/	New	Zealand	customers	
•  Opera4ng	since	2006	
•  Specialise	in	workforce	management	solu4ons	&	soWware	
•  4me	&	aXendance	
•  absence	&	leave	management	
•  award	interpreta4on	&	automa4on		
WFS	Australia
5	
Higher	EducaGon	Clients	(North	America)
§  2014	–	Australian’s	downloaded	an	Exabyte	of	data	(1.1m	
terrabytes)	
[Australian	Bureau	of	StaGsGcs]	
•  15%	increase	on	2013	
§  35%	increase	in	data	downloads	by	broadband	customers	[Dec	2013	
–	Dec	2014]	
§  2%	increase	in	Smarphone	purchases		
§  91%	increase	in	Smartphone	data	usage		
-	53TB	to	28TB		
§  12.7	million	Internet	subscribers		
•  Up	300k	from	2013		
•  Excep4on:		Federal	Government	
6	
Australians	Are	Breaking	the	Internet
7	
What	do	we	do	with	all	this	Big	Data?
Low	Risk		
(Technology	or	Personal	Service	Driven)	
Doctors		
Nurses		
Teachers	
Midwives		
Engineers		
Haircubng		
Hospitality		
Social	Welfare		
Informa4on	Technologists	&	
communicators	
8	
Digital	RevoluGon	-	Changing	The	Work	Landscape		
High	Risk		
Accountants		
Book-keepers		
Supermarket	Check-out	
Operators		
Wood	Machinists		
Famers	&	Agricultural	workers	
Dockers		
Miners		
•  44%	(5.1m)	Australian	Jobs	at	high	risk	of	being	affected	by	
computerisa4on	or	automa4on		[PwC]
“The	HR	war	for	data	is	on”	
Source: Bersin by Deloitte 2013
HR	reporGng	and	analyGcs	in	Australian	organisaGons	
Source: Navigo Research 4th Australian HRTechnology Survey
Economic	Factors	driving	change	HR	‘DaGficaGon’
© 2014 WorkForce Software – Company Confidential – Do Not Distribute
Quick	Show	of	Hands		
12	
What	factors	are	driving	the	MOST	demand	
for	workforce	analy4cs/soWware	in	your	
organisa4on?	
	
a)  Talent	shortages	
b)  Re4rement	/	Demographic	
shiWs	
c)  Increasing	percentage	of	
Sessional	Academics		
d)  Cost	reduc4ons		
e)  Other	areas	of	HR
13	
A	growing	percentage	of	your	workforce	seeking	a	beXer	
workplace	experience	
Rise–and–Rise	of	the	Sessional	Academic
14	
DefiniGon	of	Sessional	Academics		
Casual	academic	staff	may	be	engaged	on	a	sessional	basis	to	
perform	specified	tasks	(such	as	delivering	lectures	or	tutorials,	
conducGng	pracGcal	classes	or	workshops	or	marking	
examinaGons)	over	a	defined	period	of	4me.					
																																																					[University	of	Sydney]	
Sessional	=	not	on	permanent	or	con4nuing	contracts	
																																																[Macquarie	University]	
	
“The	‘full->me’,	permanent,	centrally-located	teaching/research	
academic	is	no	longer	the	norm	around	which	policy	can	be	
formed”																																								[Percy	et	al.2008:7]
15	
Sessional	Academics	in	Australia	
13	 22	 50	 61	
1989	 2007	 2008	 2015	
From	Hugo	(2008),	Percy	&	
SuperannuaGon	Info	(2010)	
Percentage	Sessional	Academics	
•  Australian	Higher	Educa4on	System	is	one	of	he	most		
causualised	employment	markets	in	the	world	
	
	
	
	
	
	
	
	
	
•  Sessional	university	teaching	has	entered	the	mainstream”	
[Susan	Ryan,	Sessional	Academics	1991-2012,	University	of	Newcastle]
31	
45	
1991	 2012	
Sessional	
Academics	–	
Average	Age	
57%	
61%	
1991	 2012	
Sessional	
Academics	–	
Female	%	
16	
4	Traits	of	Sessional	Academics	
1.5	
4.9	
1991	 2012	
Mean	DuraGon	of	
Employment	
(Years)	
•  Older,	female,	longer	employed,	beXer	qualified	
	[[Susan	Ryan,	Sessional	Academics	1991-2012,	University	of	Newcastle]]
© 2014 WorkForce Software – Company Confidential – Do Not Distribute
Who	Is	The	‘Sessional’	Workforce?	
17	
Office	workers	 Seasonal	Workers	“On-call”
© 2014 WorkForce Software – Company Confidential – Do Not Distribute
Who	Is	The	Sessional	Workforce?	(II)	
18	
Office	workers	
Freelancers	Consultants	 Semi-ReGred	Professionals	
Seasonal	“On-call”
19	
What	Sessional	Academics	Bring	to	UniversiGes	
	
	
	
•  Higher		
Qualifica4ons		
[2012,	Ryan]		
	
	
		
•  Modern	Skills	
•  Flexibility	
Around		
Tenure	
	
	
•  Time	&	cost		
flexibility	
	
•  Experience
§  Largely	marginalised	within	the	facul4es	–	“The	ForgoXen	Faculty”	
§  Academic	tenure	–	the	road	less	travelled	
§  Access	to	facili4es	&	formal/informal	training		
§  Connec4on	to	the	University		
§  Workplace	experience	
•  Income	insecurity		
•  Disconnec4on		
•  Unpaid	hours	
§  Re-registra4on	every	4me	you	change	system	
20	
Sessional	Academia	–	the	challenges
21	
More	pragmaGc	issues	too	
Gross	pay	
calcula4ons	
for	
sessional	
workers	
Modern	
Awards,	
EBA’s,	and	
union	
agreements		
Paying	
sessional	
teachers	by	
individual	
ac4vity		
Timetable/	
4mesheet	
excep4ons	
Retroac4ve	
payments	
for	sessions	
that	have	
not	been	
tracked
22	
Delivering	a	beXer	workplace	experience	to	Sessional	Academics	
Workforce	AnalyGcs	–	OpGmising	The	Higher	
EducaGon	Workplace	of	the	Future
23	
What’s	Driving	AdopGon	of	WFM	So@ware?		
0%	
10%	
20%	
30%	
40%	
50%	
60%	
NEED	TO	IMPROVE	
WORKFORCE	
PLANNING	
CAPABILITIES	
BETTER	ACCESS	TO	
WORKFORCE	DATA	
FOR	DECISION	
MAKING		
MORE	CONTROL	OF	
LABOUR	COSTS	
TOP		PRESSURES	DRIVING	TOTAL	WORKFORCE	
MANAGEMENT	EFFORTS	
Source:	Aberdeen	Group,	November	2014	
60%	
52%	
44%
§  Tracking		
•  Mul4ple	posi4ons	spanning	across	sites	and		
departments	
§  Calcula4ng		
•  Pay	rates	based	on	ac4vity,	creden4als,	site		
or	department	
§  Proper	Alloca4on		
•  Time	to	correct	cost	centres,	appropriately	qualified	staff	
§  Crea4ng		
•  Workflows	based	on	organisa4onal	structure		
§  Making		
•  Retrospec4ve	adjustments	to	prior	periods	of	pay/reward	
24	
IniGal	AdministraGve	Hurdles
• Allow	
expansion	of	
the	system	on	
demand		
• Mobility	
• Monitor	
Professional	
Development	
• Track	hours	&	
absences	
Automated	
workforce	
management	
soWware	
Maintain	
quality,	
consistency,	
engagement	
Keep	up	with	
rapid	influx/
ouwlux	
“summer-
terms”	
Provide	
access	
anywhere/
any4me	
25	
OpGmising	the	Higher	EducaGon	Workplace	
A	WFS	Australia	model	for	monitoring	&	suppor4ng	sessional	staff
GraduaGng	from	Metrics	to	AnalyGcs	
How	AnalyGcs	Change	the	Game
DefiniGons	
Measure	single	data	points	
Provide	Informa4on	
Guide	tac4cs	/opera4ons	
State	past	and	present	
Tabular	outputs	of	counts	
and	rates	
Metrics	
  Connect multiple data
points
  Provide Insights
  Drive Strategy
  State past, present, and
predict the future

  Visual outputs of
patterns and trends
Analy4cs
Output
AnalyGcs	-	Workforce	Management	Systems	
Availability	
Management		
Time	&	
AXendance	
Payroll	
Varia4ons	
(Awards)	
Over4me	
Event	
Management	
People	Cost	&	
Resource	Mix	
Employee	
Input		
(ESS)	
Rosters	
Absence	
Management	 Leave	Reports	Inputs
Dashboards
Visualisation
Output
Raw	Data	to	Real	Time	Decision	Making		
§  Highly	flexible		
ad-hoc		
repor4ng		
capabili4es	
	
§  Intui4ve		
drag-and-drop		
user	interface	
	
§  Configurable	alerts		
bring	key		
figures	/	trends	to	the	
managers’	aXen4on	
	
§  Iden4fy	paXerns	and		
areas	for	future	
improvement	
Individual:	Gross	Pay/Hours	by	Year	
Over4me	Evalua4on	By	Project	 Group:	Absences	by	Day	of	the	Week
Visual	InteracGve	Dashboards
EffecGve	Hiring!=	Time	to	Hire	
Speed	is	highly	
dependent	on	the	
condi4ons	in	the	market	
when	you	are	hiring	
Priori4sing	speed	over	
quality	has	nega4ve	results	
Effec4veness	is	not	a	
single	metric.	It	is	a	
combina4on	of	analy4cal	
factors.
Hiring	AnalyGcs
Analy4cs	are	designed	to	provide	answer	to	important	business	ques4ons	like:-	
“What	caused	our	remunera4on	budget	to	change	in	Q1?”	
	
By	providing	these	types	of	answers	the	business	can	make	beXer	decisions	-	leading	
to	beXer	results.	
Total	Rewards	Analysed
Headcount	ReporGng	
This	is	an	example	of	the	typical	headcount	report.	
It	is	extremely	limited	in	its	ability	to	support	decisions	and	can	hide	
important	detail.
Employee	Movement
© 2014 WorkForce Software – Company Confidential – Do Not Distribute
§  Analy4cs	turn	‘Big-Data’	into	real-4me,		
ac4onable	management	tools	
•  Increased	agility	&	ability	to	add	the		
right	skills,	at	the	right	4me,		
on	the	right	projects	
§  Technology	enables	you	to	manage	sessional	
workers	as	a	true	extension	of	the	faculty	
•  Also	helps	determine	right	teaching	mix	through	analy4cs	&	repor4ng	
•  Takes	the	pain	out	of	managing	sessionals	–	and	reduces	stress	
•  Increased	engagement	delivers	beXer	workplace	experience	
§  Puts	HR	in	the	driving	seat	to	plan	ahead	and	manage	compliance	and	
labour	costs	
§  Workforce	management	soWware	bridges	the	
gaps	between	“tradi4onal”	and	new	models	
Wrap	Up	–	OpGmising	the	Higher	EducaGon	Workplace	
36
37	
Workforce	Management	So@ware	Delivers	ROI
CLOUD	WORKFORCE	MANAGEMENT	
Thank	you	
38

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