1. Northampton
Project Name: NorthamptonOffice Closure
PresenterName: Jamal Turrell
Description
Northamptonoffice toclose 11thApril. The projectteamare specificallythinkingaboutsettingupa
diverttoBirminghamCannon.
Project Goals
 To ensure the full removal of TelecomsKit - Northamptonhave aINTERTEL 5000 System
witha possibilityof 72 Intertel handsetsbeingsentbacktoService Management.
 To seta divertNorthampton - BirminghamCannonHouse. How longa diverttoremainin
place?,todivertto the Birminghamswitchboard?Answerstobe determined. Diverttobe
inplace for 3 months.
 Otherquestionsare,isthe staff at Northamptonnow goingtohave a BirminghamExt?How
manystaff memberswill be optingforhome workingandtherefore will theyrequire a
CannonExtensionandcall forwardingenabledtotheirmobile?
 18 tomove to Cannon. (thisfigure mightchange afterstaff consultation)
Description
 Northamptonlinesare withVodafone the accountnumberis9032317 - Email sentto
Vodafone askingwhatthe leadtime tosetupa divertthe costs involvedetc.(see Project
Notes)
Team/Resources
 Insolvency,Nine Service,Vodafone
 Main Number: 01604542400
 DDI - 2400-2481
 Contactsat Northampton

 Contact at Northamptonisnow24/01/2014 Martyn Rawbone
01604 542400
 Northampton Address
First Floor
29 St Katherine Street
Northampton NN1 2QZ
Procedures
 Highlightanyprocedural differencesfromregularprojectsof thistype
 Discussrequirements,benefits,andissuesof usingnew procedures
Schedule
 Nowto April 11.
Current Status
 Martyn Rawbone contacted Jamal Turrell 24/01/2014 to inform Service Managementthat
he isnow the contact for Northampton.
 The deadline forstaff consultation(decisionforFlexWorking/Movingto Birmingham/ VES
is the 10th March. Martyn will letservice management know afterthis date the number
of Flex Workersetc and a listof names that will needa Cannon Ext with Call Fwd feature
activated.
 From the 11th April these Extensionswill be integratedintothe existingOR'sPick Up &
Hunt Groups.

2.  There are also 7 staffmemberswho sometimeswork from Northampton who do not
work in the OR's,Martyn will email service managementa listas he said that theymight
already have an AOS extension.
 We then discussedthe divertbetweenNorthamptonReceptionnumber and the
Birmingham Switchboard numberwhich Martyn ishappy with. Martyn asked ifeach
extensioncan be divertedas well as sometimesthe OR staff receive callsdirect. JT to ask
Vodafone ifthis is possible.(email toVodafone 24/01/2014) Reply from Vodafone-
"you woulddivert the main number of the DDI Range and thiswill divert all ofthe
numbers."