Consumer Rights Act 2015 - Comes into play 1st October 2015

1. TradeSimple
Understand Comply Protect
• Understand • Comply • Protect
Online training for the retail trades
Jargon free, step-by-step guidance to important legislation

2. Benefits of online learning
✓ Reduces training delivery costs
✓ Learning can be done at a pace, place and time to
suit the learner
✓ Engaging material, assessments and challenges
enhance learner understanding and retention
✓ Easy to track and evidence staff learning
PREVENTIONOFUNDERAGESALES
This course is vital to all organisations selling
age restricted or licensed products.
CONSUMER PROTECTION
AGAINST UNFAIRTRADING
COMING SOON
This course simplifies consumer law by
explaining how to treat customers fairly and
protect honest traders.
TradeSimple
Understand Comply Protect
The Chartered Trading Standards Institute (CTSI) has joined forces with Virtual College to
create TradeSimple – a range of online training courses suitable for businesses of all types
and sizes.
The online courses offer traders a simple way to
absorb and understand the practical applications of
the latest legislation – quickly and economically.
It’s vital but often difficult for organisations to keep
up with changing retail legislation. There is also a
gap between the legislation and what it means for
businesses and people working on the frontline.
TradeSimple aims to help by equipping staff with
the knowledge they need to help them understand
their obligations.
It is essential that not only business owners but all
employees understand how regulations affect
their roles.
CONSUMER RIGHTS ACT 2015
This course covers legislative changes which affect every
business that deals with customers.
CONSUMER CONTRACTS (DISTANCE SALES)
This course applies to all online, mail order, phone or TV
shopping channel purchases.
Virtual College is one of the UK’s leading providers of total solutions within
the e-learning area, now with over 1.7 million online learners.
How do you ensure you and your staff are up to speed?
Trading standards and consumer
protection online courses

3. www.virtual-college.co.uk
info@virtual-college.co.uk
01943 605976
Other relevant courses from Virtual College
Virtual College has over 300 online courses, including compliance and security, induction and
management topics. Many of these courses are highly relevant to traders, such as Data Protection
at Work, Health Safety and the People Manager’s Toolkit.