Helping identify customer value to drive focused improvement to accelerate client\'s financial performance

1. Bridging the gap between strategy, operational reality & business results
Many companies may claim to be "customer-centric", but few actually consider what this really means for
shareholders, customers or employees.
The ability to quantify customer value and use it to drive improvement to the top and bottom line can be a
significant market differentiator. Ensuring that organisational improvement is prioritised to increase
customer value brings greater efficiency, accelerated benefits and long-term sustainability.
 Simplifying & integrating proven approaches in customer experience & loyalty, process
improvement and change management to deliver measurable results.
 Straightforward operating expertise, simplicity & transparency of outputs.
 Linking fees to delivering successful outcomes for clients.
Blairgowrie employ proven and highly-experienced business leaders, helping organisations position the
customer at the centre of the business.
We have developed a flexible, integrated approach that allows our clients to self-select all or part of the
framework to match individual business needs. We utilise straightforward tools and share these with our
clients to provide self-sustainability.
Our expertise:
 Customer Loyalty (Net Promoter Scoring)  Organisational & process design
 Customer experience assessment/analysis  Organisational & process streamlining
 Process improvement  Change management
T: 0208 873 0972
E: info@blairgowrieassociates.co.uk www.blairgowrieassociates.co.uk