1. HCV PATIENT OUTREACH
SERVICE EXCELLENCE

2. HCV PATIENT OUTREACH
SERVICE EXCELLENCE
Paul Taylor: HCV Patient Outreach District Manager

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HCV PATIENT OUTREACH VISION
“To inspire and build meaningful partnerships
that enhance lives.”

4. HCV PATIENT OUTREACH
SERVICE EXCELLENCE
Kimberly Murdock: HCV Patient Outreach District Manager

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OUR PROMISE
“Our highest mission as AbbVie’s Patient Outreach Team is to
provide exceptional support for people affected by Hep C.
With every interaction, we inspire hope and build trust though a
personalized and holistic approach that empowers patients to
advocate for themselves.
Our passion and commitment create a unique experience where
patients feel safe, valued and understood.”

6. HCV PATIENT OUTREACH
SERVICE EXCELLENCE
Jennifer Mbanu: HCV Patient Outreach District Manager

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HCV PATIENT OUTREACH MOTTO
“We inspire action and ignite possibilities”

8. HCV PATIENT OUTREACH
SERVICE EXCELLENCE
Sharon Gardner: HCV Patient Outreach District Manager

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HCV PATIENT OUTREACH STEPS OF SERVICE

10. HCV PATIENT OUTREACH
SERVICE EXCELLENCE
Tom Tomsheck: HCV Patient Outreach National Manager

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ABBVIE WAYS OF WORKING

12. HCV PATIENT OUTREACH
SERVICE EXCELLENCE
All For One AbbVie: Jen Rafter & Paul Taylor

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I will engage other key stakeholders to achieve our goals
and exceed patient expectations
I will hold myself and teammates accountable to Our
Promise
I will proactively share best practices, resources and
lessons learned with my teammates
I understand my role on the Patient Outreach Team and
how I contribute to AbbVie’s success

14. HCV PATIENT OUTREACH
SERVICE EXCELLENCE
Decide Smart & Sure: Nikita Phillips & Brigid Burzanko

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I am decisive, confident and undaunted by failure
I will take innovative approaches to reach/help our
patients while always adhering to our guidelines

16. HCV PATIENT OUTREACH
SERVICE EXCELLENCE
Clear & Courageous: Kendall James & Lynn Mcelroy

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I will challenge myself and my team mates in a
constructive way to help ensure the best care for our
patients
I respect the diverse views, role and responsibilities of
each member of my team
I will always be brave and confidently express my ideas
for the betterment of our team

18. HCV PATIENT OUTREACH
SERVICE EXCELLENCE
Agile & Accountable: Tessa Zimmer & Helena Delbono

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I adapt quickly to leverage opportunities and overcome
challenges
I work with purpose, prioritizing responsibilities to
swiftly impact results

20. HCV PATIENT OUTREACH
SERVICE EXCELLENCE
Making Possibilities Real: Nobu Musekiwa & Rhonda Phillips & Teresa Buchanan

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I impact results by raising the bar for myself and others
through persistent innovation
I am empowered to create and celebrate AWE moments
with our patients, customers and each other
I continuously seek opportunities to engage and
enhance the patient experience