SlideShare a Scribd company logo

SCCV-2015-Annual-Report

1 of 44
Download to read offline
Year in Review 2014/15
Respecting each person’s right
to make their own decisions,
to live a meaningful and
fulfilling life and to remain
as independent as possible.
YEAR IN
REVIEW
2014/15
2
CONTENTS
03	 Awards 2014/15
04 	 Key Highlights 2014/15
04 	 Patron’s Message
05 	 Chairman’s Report
06 	 Chief Executive Officer’s Report
08 	 Supporting Residents
12 	 Community Living
16 	Supporting People Who Are
Living With Dementia
19 	 Pastoral Care
22 	 Lifting Organisational Performance
27 	 Raising Our Profile
32 	 Board of Directors
34 	 Executive Management Team
35 	 Organisation Structure
36 	 Financial Overview
38 	 Our Supporters
40 	 How You Can Help
42 	 Service Network
43	Locations
OUR ASPIRATION FOR
OLDER PEOPLE
Older people, living well, loving life
and participating within a just and
inclusive community.
Dawa Juma with
resident, Don Cameron
3
Year in Review 2014/15
OUR PURPOSE
Southern Cross Care (Vic), within a Christian ethos,
is committed to serving and supporting older people
and their families by:
•	 continuing to make a difference in their lives
•	 continuously improving the way we work
•	 promoting individual choice and independence
•	 promoting integrity and dignity
•	 embracing diversity.
OUR ACTIONS
We will act with:
DIGNITY
Our actions embrace the true worth of each individual client, resident,
carer, family member and member of the general community.
INTEGRITY
We demonstrate honesty, trustworthiness, and ethics in all that we do;
treating others fairly and making responsible decisions.
RESPECT
We demonstrate care, compassion and consideration in the way we
work with clients, residents, their carers and families and each other.
OUR GUIDING
PRINCIPLES
Southern Cross Care (Vic), when engaging and working
with clients, residents, their carers and families, other
organisations and each other, will base its practice on
the following principles:
•	 accountability
•	 Christian ethos
•	 client focussed approach
•	 communication
•	 inclusiveness
•	 partnership and collaboration
•	 quality
•	 recognition and achievement
•	 safety
•	 sustainability.
2014 OSCAR Aged Care
Hospitality Awards
National Winner - Laundry
Services Individual of
the Year
2014 OSCAR Aged Care
Hospitality Awards
State Winner - Facility
Cleaner of the Year
2015 ACSA Victoria Aged
Care Awards
Winner - Trainee
2015 HESTA Aged
Care Awards
Winner - Outstanding
Organisation
2015 CHA Awards
Winner - Leadership in
Positive Ageing
AWARDS
2014/15
4
PATRON’S MESSAGE
During a recent Papal Audience, Pope Francis
spoke about the challenge that comes with
ageing of finding one’s new purpose in
the world. In his address, the Holy Father
recognised the vital role that older people
have in society of sharing their wisdom and
offering encouragement to those who are
searching for meaning in life. Pope Francis
encourages all of us to give this period of
life its full worth.
The Church has always had great respect
for older people and this continues to
be demonstrated by the commitment of
Southern Cross Care to the provision of
quality person-centred care to older people
living in Southern Cross Care homes and in
the community. The ‘Active Living’ theme
of this year’s report clearly demonstrates
the excellent work that the Organisation
has done throughout the year to assist
older people to live an active, fulfilling and
meaningful life.
I congratulate Southern Cross Care and
thank all staff and volunteers for your strong
commitment to making a difference in
people’s lives by the support and care you
provide to older people in our community,
which has ‘valuing every person’ regardless of
background or circumstance at its heart.
I commend to you this annual report and
pray that God will continue to bless the work
of Southern Cross Care.
Yours sincerely in Christ
Denis J Hart
Archbishop of Melbourne
Dear Friends
As Patron of Southern Cross Care (Vic), it is my great pleasure to present
to you the Organisation’s 2014/15 Year in Review.
KEY HIGHLIGHTS 2014/15
Won a number of national and state
awards across various categories - a
testament to our commitment in
providing quality support for older
people (see page 3).
Achieved remarkable results for
residents at Southern Cross Care Keon
Park through its innovative Holistic
Wellness Approach.
Successfully transitioned all 1546
Home Care Packages clients to the
new Consumer Directed Care model
before the deadline as mandated by
the Australian Government.
Established the Stronger Faith Group
at Southern Cross Care Shepparton to
provide an outlet for older people to
express themselves, and to pray and
reflect.
Implemented Procura, our new
Client Management System,
across the Organisation to support
the operational needs of the new
Consumer Directed Care model.
Launched our refreshed brand to
better reflect the Organisation’s
values and purpose, and to
differentiate Southern Cross Care
from its competitors.
Established the Southern Cross Care
Wellness Centre in Eaglemont in
September 2014, with funding from
the Department of Social Services.
Opened stage one of the Dandenong
redeveloped home in March 2015,
which was built on a ‘smaller is better’
concept to provide a more home-like
environment for residents.
Achieved full compliance for all
quality reporting and accreditation
requirements across Community
Services and Residential Services, with
the remaining reviews scheduled for
late 2015.
Piloted the My Life Story project
to capture the personal stories of
residents who are living with dementia
at Southern Cross Care Keon Park, with
the aim of understanding who the
person is and the life they have led.
5
Year in Review 2014/15
CHAIRMAN’S REPORT
I joined Southern Cross Care (Vic) as a
Director of the Board in 2006 and was
appointed Chairman in late 2014. In
the nine years that I have been a Board
Director, I have not ceased to be amazed
by the commitment and organisational
values demonstrated by the staff and
volunteers alike. The accolades and
awards that the Organisation has received
throughout the year are a great testament
to their hard work (see page 3).
The year 2014/15 has been another positive
one for Southern Cross Care, with many
key milestones achieved as highlighted in
this annual report. Our commitment to
excellence has certainly borne fruits and
saw all our residential aged care homes and
community services sites that were audited,
successfully achieve full compliance with
all quality reporting and accreditation
requirements.
To properly prepare for the future and to
ensure that we can provide quality aged
care accommodation to support Victoria’s
ageing population, we have invested
solidly over the last twelve months in
growing and enhancing our services. The
redevelopment of the Dandenong home
commenced in September 2013 to double
the capacity of the home from 52 places to
120 places. Stage 1 was completed earlier
this year, and Stage 2 is expected to be
ready by June 2016.
With technology being such an integral part
of everyday life, we are increasingly using
technology across the Organisation to
provide person-centred support to
older people. We started using electronic
tablets to engage our respite clients in early
2014 with much success, and have now
introduced a pilot program in the Eastern
Region to enable older people in the
community to learn how to use the device.
During the year, we farewelled our past
Chairman Garry Nolan who joined the Board
in 2012 and our Deputy Chairman John
Bruce, a long-serving Director who has been
with the Board since 2003. Their exemplary
contributions to the Organisation will be
greatly missed. At the same time, we are
delighted to welcome two new Directors,
Joseph O’Brien and Peter Matthey, who
bring a wealth of experience and diversity
to the Board.
I would like to thank my fellow Directors
for the support they have shown me
and for giving so much of their time to
the Organisation. I would also like to
acknowledge the incredible work that
the Executive Management Team has
done over the year, led by our visionary
Chief Executive Officer, Jan Horsnell. Our
achievements and success in 2014/15 speak
volumes of Jan’s stellar leadership skills.
Here, I would also like to pay tribute to the
many wonderful staff and volunteers who
have helped make a difference to the lives
of so many older people whom we serve.
Thank you for your passion, dedication and
commitment – you are what sets us apart
from our competitors.
In keeping with our philosophy of ‘Valuing
Every Person’, we will continue to serve
and support older people to live the best
life possible, and value and treat everyone
with the same respect and compassion
regardless of their background, needs,
health or socio-economic status. May God
bless all who are part of the Southern Cross
Care family. I am sure it will be another
exciting and remarkable year ahead!
Greg van Mourik
Chairman
6
CHIEF EXECUTIVE
OFFICER’S REPORT
The aged care sector has experienced many
significant reforms and sweeping changes in
recent years, and indeed over the last eighteen
years. In the past year alone, we have seen
three major changes, two of which have a
significant impact on older people who are
living with dementia.
DEMENTIA SUPPLEMENT
On 31 July 2014, the Australian Government
axed the Dementia and Severe Behaviours
Supplement, effectively cutting the $16 per day
supplement allocated to aged care providers
to support extra care and support services for
people who are living with dementia.
Due to protests from the sector as well as
outcry from the public, an alternative approach
together with funding was announced in early
2015, involving the establishment of mobile
Severe Behaviour Response Teams (SBRTs)
comprising clinical experts to provide timely
and expert advice to residential aged care
providers to address the needs of residents
with the most severe symptoms of dementia.
While we welcome this replacement scheme,
we also question the practicality of having a fly-
in-fly-out mobile service, which in our opinion,
is not going to provide the holistic proactive
approach that each older person who is living
with severe dementia needs, nor can it work in
a way that will be a cultural fit, and indeed be
available on a timely basis.
Earlier this year, I joined a group of aged care
executives from across the country in Canberra
to lobby Members of Parliament
on the key challenges facing the broad aged
care services sector, ahead of the Federal
Budget in May. Organised by the Aged and
Community Services Australia (ACSA), the
campaign provided the opportunity for us
to speak with various politicians about our
concerns and suggestions. We also arranged
for the Federal Minister’s Chief of Staff to visit
our Keon Park aged care home with me to see
how we have implemented our dementia care
model in a proactive manner.
CONSUMER DIRECTED CARE –
A GAME CHANGER
While older people who are living with
dementia and living in residential care have
been adversely affected, those who are living
in the community were better served with the
newly implemented Consumer Directed Care
(CDC) service model, designed to provide older
people with more choice and control over their
home care packages.
Part of the ‘Living Longer Living Better’ aged
care reforms, CDC officially commenced on
1 July 2015. Consistent with Southern Cross
Care’s philosophy, we had previously been
operating from a person-centred approach;
therefore we were heartened to see the
introduction of CDC. During the past year,
we have further developed and implemented
our improved holistic and client centred work
practices approach and technology across the
Organisation in support of the reforms.
With older people in the driver’s seat, they
now have a greater say on who, how and when
services are provided and how their financial
allocation is used. Another change planned for
implementation early in 2017 will be that the
package will be owned by the client and not
the provider. One of the implications of the
reform changes in Community Services is that
it creates more competition among providers
to improve the quality and diversity of their
services in order to retain their existing clients
while attracting new ones. For Southern
Cross Care, we will continue to work in a holistic
way, focussing on what is important to the
client and working with them and their support
networks to achieve the best outcomes for
each and every person. Despite the increasingly

Recommended

AGE UK ANNUAL REVIEW 14 FINAL
AGE UK ANNUAL REVIEW 14 FINALAGE UK ANNUAL REVIEW 14 FINAL
AGE UK ANNUAL REVIEW 14 FINALMenaka Lawrance
 
LO2 my social action production video
LO2 my social action production videoLO2 my social action production video
LO2 my social action production videoAnnieRose95
 
Social action reserach
Social action reserach Social action reserach
Social action reserach AnnieRose95
 
Social action LO1
Social action LO1Social action LO1
Social action LO1AnnieRose95
 
HW Annual Report 2015 FS Final
HW Annual Report 2015 FS FinalHW Annual Report 2015 FS Final
HW Annual Report 2015 FS FinalFaith Sanderson
 
Cabarrus Rotary Club request for laptop
Cabarrus Rotary Club request for laptopCabarrus Rotary Club request for laptop
Cabarrus Rotary Club request for laptopEmily Rumrill
 
Swords to Plowshares 2014 Annual Report
Swords to Plowshares 2014 Annual Report Swords to Plowshares 2014 Annual Report
Swords to Plowshares 2014 Annual Report Swords to Plowshares
 

More Related Content

What's hot

Countryside FY11 Annual Report
Countryside FY11 Annual ReportCountryside FY11 Annual Report
Countryside FY11 Annual ReportAmy O'Donnell
 
Nonprofit Partner Program Expressions of Gratitude
Nonprofit Partner Program Expressions of GratitudeNonprofit Partner Program Expressions of Gratitude
Nonprofit Partner Program Expressions of GratitudeEdward Viljoen
 
2014 VNA Annual Report WEB_Final
2014 VNA Annual Report WEB_Final2014 VNA Annual Report WEB_Final
2014 VNA Annual Report WEB_FinalJesse Dean
 
Impact Report 2015-16 - New Directions (Rugby) Ltd.
Impact Report 2015-16 - New Directions (Rugby) Ltd.Impact Report 2015-16 - New Directions (Rugby) Ltd.
Impact Report 2015-16 - New Directions (Rugby) Ltd.🐠 Abbi Head
 
NWREN Report 2015
NWREN Report 2015NWREN Report 2015
NWREN Report 2015NWREN
 
Rotary Newsletter - 30 January 2017
Rotary Newsletter - 30 January 2017Rotary Newsletter - 30 January 2017
Rotary Newsletter - 30 January 2017rotaryeclubsa9400
 
How to Know When You Are Ready to Move Into A Retirement Home?
How to Know When You Are Ready to Move Into A Retirement Home?How to Know When You Are Ready to Move Into A Retirement Home?
How to Know When You Are Ready to Move Into A Retirement Home?United Zion Retirement Community
 
Uvira Mental Health DR Congo
Uvira Mental Health DR CongoUvira Mental Health DR Congo
Uvira Mental Health DR CongoCRPU Congo
 
Improving access to palliative care services for Minority Ethnic communities
Improving access to palliative care services for Minority Ethnic communitiesImproving access to palliative care services for Minority Ethnic communities
Improving access to palliative care services for Minority Ethnic communitiesMarie Curie
 
Acclaim Health Annual Report 2015-2016
Acclaim Health Annual Report 2015-2016Acclaim Health Annual Report 2015-2016
Acclaim Health Annual Report 2015-2016Kate Rogers
 
Get kingston active!
Get kingston active!Get kingston active!
Get kingston active!Pedro Reis
 
2010-11 Annual Report
2010-11 Annual Report2010-11 Annual Report
2010-11 Annual ReportJody Lewis
 
Rotary Club Surabaya Jembatan Merah - Accountability Report 2015
Rotary Club Surabaya Jembatan Merah - Accountability Report 2015Rotary Club Surabaya Jembatan Merah - Accountability Report 2015
Rotary Club Surabaya Jembatan Merah - Accountability Report 2015Evans Winata
 
WCT Annual Report 2012 - 2013
WCT Annual Report 2012 - 2013WCT Annual Report 2012 - 2013
WCT Annual Report 2012 - 2013moloney87
 
PresCare Annual Report 2012-13
PresCare Annual Report 2012-13PresCare Annual Report 2012-13
PresCare Annual Report 2012-13James Woods
 
Enriching the Lives of Older Adults - United Methodist Communities
Enriching the Lives of Older Adults - United Methodist CommunitiesEnriching the Lives of Older Adults - United Methodist Communities
Enriching the Lives of Older Adults - United Methodist CommunitiesUnited Methodist Communities
 
2013 Annual Report - The Arc of Monmouth
2013 Annual Report - The Arc of Monmouth2013 Annual Report - The Arc of Monmouth
2013 Annual Report - The Arc of MonmouthBrett Colby
 
Rotary District 9465: 2014 15 Community Service Handout
Rotary District 9465: 2014 15 Community Service HandoutRotary District 9465: 2014 15 Community Service Handout
Rotary District 9465: 2014 15 Community Service HandoutKero O'Shea
 

What's hot (20)

Countryside FY11 Annual Report
Countryside FY11 Annual ReportCountryside FY11 Annual Report
Countryside FY11 Annual Report
 
Directors' Presentation SIS AGM 2014
Directors' Presentation SIS AGM 2014Directors' Presentation SIS AGM 2014
Directors' Presentation SIS AGM 2014
 
Nonprofit Partner Program Expressions of Gratitude
Nonprofit Partner Program Expressions of GratitudeNonprofit Partner Program Expressions of Gratitude
Nonprofit Partner Program Expressions of Gratitude
 
2014 VNA Annual Report WEB_Final
2014 VNA Annual Report WEB_Final2014 VNA Annual Report WEB_Final
2014 VNA Annual Report WEB_Final
 
Impact Report 2015-16 - New Directions (Rugby) Ltd.
Impact Report 2015-16 - New Directions (Rugby) Ltd.Impact Report 2015-16 - New Directions (Rugby) Ltd.
Impact Report 2015-16 - New Directions (Rugby) Ltd.
 
NWREN Report 2015
NWREN Report 2015NWREN Report 2015
NWREN Report 2015
 
Rotary Newsletter - 30 January 2017
Rotary Newsletter - 30 January 2017Rotary Newsletter - 30 January 2017
Rotary Newsletter - 30 January 2017
 
How to Know When You Are Ready to Move Into A Retirement Home?
How to Know When You Are Ready to Move Into A Retirement Home?How to Know When You Are Ready to Move Into A Retirement Home?
How to Know When You Are Ready to Move Into A Retirement Home?
 
Healthwatch Sheffield Annual Report 2014-15
Healthwatch Sheffield Annual Report 2014-15Healthwatch Sheffield Annual Report 2014-15
Healthwatch Sheffield Annual Report 2014-15
 
Uvira Mental Health DR Congo
Uvira Mental Health DR CongoUvira Mental Health DR Congo
Uvira Mental Health DR Congo
 
Improving access to palliative care services for Minority Ethnic communities
Improving access to palliative care services for Minority Ethnic communitiesImproving access to palliative care services for Minority Ethnic communities
Improving access to palliative care services for Minority Ethnic communities
 
Acclaim Health Annual Report 2015-2016
Acclaim Health Annual Report 2015-2016Acclaim Health Annual Report 2015-2016
Acclaim Health Annual Report 2015-2016
 
Get kingston active!
Get kingston active!Get kingston active!
Get kingston active!
 
2010-11 Annual Report
2010-11 Annual Report2010-11 Annual Report
2010-11 Annual Report
 
Rotary Club Surabaya Jembatan Merah - Accountability Report 2015
Rotary Club Surabaya Jembatan Merah - Accountability Report 2015Rotary Club Surabaya Jembatan Merah - Accountability Report 2015
Rotary Club Surabaya Jembatan Merah - Accountability Report 2015
 
WCT Annual Report 2012 - 2013
WCT Annual Report 2012 - 2013WCT Annual Report 2012 - 2013
WCT Annual Report 2012 - 2013
 
PresCare Annual Report 2012-13
PresCare Annual Report 2012-13PresCare Annual Report 2012-13
PresCare Annual Report 2012-13
 
Enriching the Lives of Older Adults - United Methodist Communities
Enriching the Lives of Older Adults - United Methodist CommunitiesEnriching the Lives of Older Adults - United Methodist Communities
Enriching the Lives of Older Adults - United Methodist Communities
 
2013 Annual Report - The Arc of Monmouth
2013 Annual Report - The Arc of Monmouth2013 Annual Report - The Arc of Monmouth
2013 Annual Report - The Arc of Monmouth
 
Rotary District 9465: 2014 15 Community Service Handout
Rotary District 9465: 2014 15 Community Service HandoutRotary District 9465: 2014 15 Community Service Handout
Rotary District 9465: 2014 15 Community Service Handout
 

Similar to SCCV-2015-Annual-Report

LifeCare Edinburgh Impact Report 2016-2017
LifeCare Edinburgh Impact Report 2016-2017LifeCare Edinburgh Impact Report 2016-2017
LifeCare Edinburgh Impact Report 2016-2017LifeCare Edinburgh
 
Shan You Counselling Centre Annual Report 2014
Shan You Counselling Centre Annual Report 2014 Shan You Counselling Centre Annual Report 2014
Shan You Counselling Centre Annual Report 2014 sycc
 
Sycc high res ar
Sycc high res ar Sycc high res ar
Sycc high res ar sycc
 
Chief Executive Officer Candidate information
Chief Executive Officer Candidate informationChief Executive Officer Candidate information
Chief Executive Officer Candidate informationShona McLellan
 
Second chance trust chance annual report 2015 (7)
Second chance trust chance annual report 2015 (7)Second chance trust chance annual report 2015 (7)
Second chance trust chance annual report 2015 (7)Fatihiya Saad
 
Project6_2016_LOWres (004)
Project6_2016_LOWres (004)Project6_2016_LOWres (004)
Project6_2016_LOWres (004)Vicki Beere
 
New Path Annual Report - 2014
New Path Annual Report - 2014New Path Annual Report - 2014
New Path Annual Report - 2014William Lutz
 
Able-AnnualReport-2014
Able-AnnualReport-2014Able-AnnualReport-2014
Able-AnnualReport-2014Karen Major
 
2015AnnualReportFINAL
2015AnnualReportFINAL2015AnnualReportFINAL
2015AnnualReportFINALJen Crawford
 
Impact Report 2016 to 17 - New Directions (Rugby) Ltd.
Impact Report 2016 to 17 - New Directions (Rugby) Ltd.Impact Report 2016 to 17 - New Directions (Rugby) Ltd.
Impact Report 2016 to 17 - New Directions (Rugby) Ltd.🐠 Abbi Head
 
NHS Sustainability Day Leeds Road Show
NHS Sustainability Day Leeds Road ShowNHS Sustainability Day Leeds Road Show
NHS Sustainability Day Leeds Road Show4 All of Us
 
Able Annual Report 2015
Able Annual Report 2015Able Annual Report 2015
Able Annual Report 2015Karen Major
 
Trust News, April 2015
Trust News, April 2015Trust News, April 2015
Trust News, April 2015Crishni Waring
 

Similar to SCCV-2015-Annual-Report (20)

LifeCare Edinburgh Impact Report 2016-2017
LifeCare Edinburgh Impact Report 2016-2017LifeCare Edinburgh Impact Report 2016-2017
LifeCare Edinburgh Impact Report 2016-2017
 
Shan You Counselling Centre Annual Report 2014
Shan You Counselling Centre Annual Report 2014 Shan You Counselling Centre Annual Report 2014
Shan You Counselling Centre Annual Report 2014
 
Sycc high res ar
Sycc high res ar Sycc high res ar
Sycc high res ar
 
Chief Executive Officer Candidate information
Chief Executive Officer Candidate informationChief Executive Officer Candidate information
Chief Executive Officer Candidate information
 
Second chance trust chance annual report 2015 (7)
Second chance trust chance annual report 2015 (7)Second chance trust chance annual report 2015 (7)
Second chance trust chance annual report 2015 (7)
 
Project6_2016_LOWres (004)
Project6_2016_LOWres (004)Project6_2016_LOWres (004)
Project6_2016_LOWres (004)
 
New Path Annual Report - 2014
New Path Annual Report - 2014New Path Annual Report - 2014
New Path Annual Report - 2014
 
AGM Report 2013 2014
AGM Report 2013 2014AGM Report 2013 2014
AGM Report 2013 2014
 
Able-AnnualReport-2014
Able-AnnualReport-2014Able-AnnualReport-2014
Able-AnnualReport-2014
 
2015 Annual Report
2015 Annual Report2015 Annual Report
2015 Annual Report
 
Quality of Care 2015
Quality of Care 2015Quality of Care 2015
Quality of Care 2015
 
2015AnnualReportFINAL
2015AnnualReportFINAL2015AnnualReportFINAL
2015AnnualReportFINAL
 
Impact Report 2016 to 17 - New Directions (Rugby) Ltd.
Impact Report 2016 to 17 - New Directions (Rugby) Ltd.Impact Report 2016 to 17 - New Directions (Rugby) Ltd.
Impact Report 2016 to 17 - New Directions (Rugby) Ltd.
 
NHS Sustainability Day Leeds Road Show
NHS Sustainability Day Leeds Road ShowNHS Sustainability Day Leeds Road Show
NHS Sustainability Day Leeds Road Show
 
Annual-Review-2009-2010-min
Annual-Review-2009-2010-minAnnual-Review-2009-2010-min
Annual-Review-2009-2010-min
 
JF article
JF articleJF article
JF article
 
MOWCM AR15 final SR
MOWCM AR15 final SRMOWCM AR15 final SR
MOWCM AR15 final SR
 
Able Annual Report 2015
Able Annual Report 2015Able Annual Report 2015
Able Annual Report 2015
 
Trust News, April 2015
Trust News, April 2015Trust News, April 2015
Trust News, April 2015
 
Kate Ardern
Kate ArdernKate Ardern
Kate Ardern
 

SCCV-2015-Annual-Report

  • 1. Year in Review 2014/15 Respecting each person’s right to make their own decisions, to live a meaningful and fulfilling life and to remain as independent as possible. YEAR IN REVIEW 2014/15
  • 2. 2 CONTENTS 03 Awards 2014/15 04 Key Highlights 2014/15 04 Patron’s Message 05 Chairman’s Report 06 Chief Executive Officer’s Report 08 Supporting Residents 12 Community Living 16 Supporting People Who Are Living With Dementia 19 Pastoral Care 22 Lifting Organisational Performance 27 Raising Our Profile 32 Board of Directors 34 Executive Management Team 35 Organisation Structure 36 Financial Overview 38 Our Supporters 40 How You Can Help 42 Service Network 43 Locations OUR ASPIRATION FOR OLDER PEOPLE Older people, living well, loving life and participating within a just and inclusive community. Dawa Juma with resident, Don Cameron
  • 3. 3 Year in Review 2014/15 OUR PURPOSE Southern Cross Care (Vic), within a Christian ethos, is committed to serving and supporting older people and their families by: • continuing to make a difference in their lives • continuously improving the way we work • promoting individual choice and independence • promoting integrity and dignity • embracing diversity. OUR ACTIONS We will act with: DIGNITY Our actions embrace the true worth of each individual client, resident, carer, family member and member of the general community. INTEGRITY We demonstrate honesty, trustworthiness, and ethics in all that we do; treating others fairly and making responsible decisions. RESPECT We demonstrate care, compassion and consideration in the way we work with clients, residents, their carers and families and each other. OUR GUIDING PRINCIPLES Southern Cross Care (Vic), when engaging and working with clients, residents, their carers and families, other organisations and each other, will base its practice on the following principles: • accountability • Christian ethos • client focussed approach • communication • inclusiveness • partnership and collaboration • quality • recognition and achievement • safety • sustainability. 2014 OSCAR Aged Care Hospitality Awards National Winner - Laundry Services Individual of the Year 2014 OSCAR Aged Care Hospitality Awards State Winner - Facility Cleaner of the Year 2015 ACSA Victoria Aged Care Awards Winner - Trainee 2015 HESTA Aged Care Awards Winner - Outstanding Organisation 2015 CHA Awards Winner - Leadership in Positive Ageing AWARDS 2014/15
  • 4. 4 PATRON’S MESSAGE During a recent Papal Audience, Pope Francis spoke about the challenge that comes with ageing of finding one’s new purpose in the world. In his address, the Holy Father recognised the vital role that older people have in society of sharing their wisdom and offering encouragement to those who are searching for meaning in life. Pope Francis encourages all of us to give this period of life its full worth. The Church has always had great respect for older people and this continues to be demonstrated by the commitment of Southern Cross Care to the provision of quality person-centred care to older people living in Southern Cross Care homes and in the community. The ‘Active Living’ theme of this year’s report clearly demonstrates the excellent work that the Organisation has done throughout the year to assist older people to live an active, fulfilling and meaningful life. I congratulate Southern Cross Care and thank all staff and volunteers for your strong commitment to making a difference in people’s lives by the support and care you provide to older people in our community, which has ‘valuing every person’ regardless of background or circumstance at its heart. I commend to you this annual report and pray that God will continue to bless the work of Southern Cross Care. Yours sincerely in Christ Denis J Hart Archbishop of Melbourne Dear Friends As Patron of Southern Cross Care (Vic), it is my great pleasure to present to you the Organisation’s 2014/15 Year in Review. KEY HIGHLIGHTS 2014/15 Won a number of national and state awards across various categories - a testament to our commitment in providing quality support for older people (see page 3). Achieved remarkable results for residents at Southern Cross Care Keon Park through its innovative Holistic Wellness Approach. Successfully transitioned all 1546 Home Care Packages clients to the new Consumer Directed Care model before the deadline as mandated by the Australian Government. Established the Stronger Faith Group at Southern Cross Care Shepparton to provide an outlet for older people to express themselves, and to pray and reflect. Implemented Procura, our new Client Management System, across the Organisation to support the operational needs of the new Consumer Directed Care model. Launched our refreshed brand to better reflect the Organisation’s values and purpose, and to differentiate Southern Cross Care from its competitors. Established the Southern Cross Care Wellness Centre in Eaglemont in September 2014, with funding from the Department of Social Services. Opened stage one of the Dandenong redeveloped home in March 2015, which was built on a ‘smaller is better’ concept to provide a more home-like environment for residents. Achieved full compliance for all quality reporting and accreditation requirements across Community Services and Residential Services, with the remaining reviews scheduled for late 2015. Piloted the My Life Story project to capture the personal stories of residents who are living with dementia at Southern Cross Care Keon Park, with the aim of understanding who the person is and the life they have led.
  • 5. 5 Year in Review 2014/15 CHAIRMAN’S REPORT I joined Southern Cross Care (Vic) as a Director of the Board in 2006 and was appointed Chairman in late 2014. In the nine years that I have been a Board Director, I have not ceased to be amazed by the commitment and organisational values demonstrated by the staff and volunteers alike. The accolades and awards that the Organisation has received throughout the year are a great testament to their hard work (see page 3). The year 2014/15 has been another positive one for Southern Cross Care, with many key milestones achieved as highlighted in this annual report. Our commitment to excellence has certainly borne fruits and saw all our residential aged care homes and community services sites that were audited, successfully achieve full compliance with all quality reporting and accreditation requirements. To properly prepare for the future and to ensure that we can provide quality aged care accommodation to support Victoria’s ageing population, we have invested solidly over the last twelve months in growing and enhancing our services. The redevelopment of the Dandenong home commenced in September 2013 to double the capacity of the home from 52 places to 120 places. Stage 1 was completed earlier this year, and Stage 2 is expected to be ready by June 2016. With technology being such an integral part of everyday life, we are increasingly using technology across the Organisation to provide person-centred support to older people. We started using electronic tablets to engage our respite clients in early 2014 with much success, and have now introduced a pilot program in the Eastern Region to enable older people in the community to learn how to use the device. During the year, we farewelled our past Chairman Garry Nolan who joined the Board in 2012 and our Deputy Chairman John Bruce, a long-serving Director who has been with the Board since 2003. Their exemplary contributions to the Organisation will be greatly missed. At the same time, we are delighted to welcome two new Directors, Joseph O’Brien and Peter Matthey, who bring a wealth of experience and diversity to the Board. I would like to thank my fellow Directors for the support they have shown me and for giving so much of their time to the Organisation. I would also like to acknowledge the incredible work that the Executive Management Team has done over the year, led by our visionary Chief Executive Officer, Jan Horsnell. Our achievements and success in 2014/15 speak volumes of Jan’s stellar leadership skills. Here, I would also like to pay tribute to the many wonderful staff and volunteers who have helped make a difference to the lives of so many older people whom we serve. Thank you for your passion, dedication and commitment – you are what sets us apart from our competitors. In keeping with our philosophy of ‘Valuing Every Person’, we will continue to serve and support older people to live the best life possible, and value and treat everyone with the same respect and compassion regardless of their background, needs, health or socio-economic status. May God bless all who are part of the Southern Cross Care family. I am sure it will be another exciting and remarkable year ahead! Greg van Mourik Chairman
  • 6. 6 CHIEF EXECUTIVE OFFICER’S REPORT The aged care sector has experienced many significant reforms and sweeping changes in recent years, and indeed over the last eighteen years. In the past year alone, we have seen three major changes, two of which have a significant impact on older people who are living with dementia. DEMENTIA SUPPLEMENT On 31 July 2014, the Australian Government axed the Dementia and Severe Behaviours Supplement, effectively cutting the $16 per day supplement allocated to aged care providers to support extra care and support services for people who are living with dementia. Due to protests from the sector as well as outcry from the public, an alternative approach together with funding was announced in early 2015, involving the establishment of mobile Severe Behaviour Response Teams (SBRTs) comprising clinical experts to provide timely and expert advice to residential aged care providers to address the needs of residents with the most severe symptoms of dementia. While we welcome this replacement scheme, we also question the practicality of having a fly- in-fly-out mobile service, which in our opinion, is not going to provide the holistic proactive approach that each older person who is living with severe dementia needs, nor can it work in a way that will be a cultural fit, and indeed be available on a timely basis. Earlier this year, I joined a group of aged care executives from across the country in Canberra to lobby Members of Parliament on the key challenges facing the broad aged care services sector, ahead of the Federal Budget in May. Organised by the Aged and Community Services Australia (ACSA), the campaign provided the opportunity for us to speak with various politicians about our concerns and suggestions. We also arranged for the Federal Minister’s Chief of Staff to visit our Keon Park aged care home with me to see how we have implemented our dementia care model in a proactive manner. CONSUMER DIRECTED CARE – A GAME CHANGER While older people who are living with dementia and living in residential care have been adversely affected, those who are living in the community were better served with the newly implemented Consumer Directed Care (CDC) service model, designed to provide older people with more choice and control over their home care packages. Part of the ‘Living Longer Living Better’ aged care reforms, CDC officially commenced on 1 July 2015. Consistent with Southern Cross Care’s philosophy, we had previously been operating from a person-centred approach; therefore we were heartened to see the introduction of CDC. During the past year, we have further developed and implemented our improved holistic and client centred work practices approach and technology across the Organisation in support of the reforms. With older people in the driver’s seat, they now have a greater say on who, how and when services are provided and how their financial allocation is used. Another change planned for implementation early in 2017 will be that the package will be owned by the client and not the provider. One of the implications of the reform changes in Community Services is that it creates more competition among providers to improve the quality and diversity of their services in order to retain their existing clients while attracting new ones. For Southern Cross Care, we will continue to work in a holistic way, focussing on what is important to the client and working with them and their support networks to achieve the best outcomes for each and every person. Despite the increasingly
  • 7. 7 Year in Review 2014/15 competitive landscape, Southern Cross Care is well placed to meet the new challenges and to continue supporting older people to live the best life possible. VALUING EVERY PERSON Healthy active ageing, spiritual wellbeing and the maintenance of valued roles are the three key pillars of our philosophy underpinning the way in which we see and therefore work with older people. This work, informed by research, has been developed by the Organisation over the last couple of years, and titled ‘Valuing Every Person’. Work has commenced with our senior staff, gaining their commitment and involvement in the development of a plan to educate, develop and roll out this approach across the entire Organisation. Southern Cross Care provides very high quality services and supports to older people and their families. However, our lives, the lives of our clients and residents, and the lives of all people should be about more than our needs for care and support. If we are to realise our aspiration of ‘Older people living well, loving life and participating within a just and inclusive community’, we need to focus on much more than care and support. That is what ‘Valuing Every Person’ is about – each older person, whatever their needs for care and support, continuing to live life to the full and continuing to contribute to the lives of others. A HOLISTIC APPROACH TO WELLNESS Southern Cross Care currently supports more than 500 residents across eight aged care homes in metropolitan Melbourne and regional Victoria, of whom eighty per cent are living with dementia and/or other cognitive impairment. A further twenty per cent are living with severe dementia, mental illness and/or challenging behaviours. The need for a good quality of life does not diminish the moment a person is diagnosed with dementia. On the contrary, more supports and assistance needs to be put in place to ensure people who are living with dementia can continue to live a good and meaningful life. Our Holistic Wellness Approach aims to achieve that by focussing on each person’s overall wellbeing – physically, emotionally, socially and spiritually, and to assist them to achieve optimal health and wellbeing. In addition to providing opportunities and equipment for physical fitness, the Organisation has a focus on the recruitment of the right staff with the right values, comprehensive staff education and development initiatives, in getting to know who the client/resident is, what is and has been important in their life, their hobbies and interests, food and dining preferences, individual and appropriate pastoral care, and a supportive living environment. Our holistic approach is embedded in every part of the fabric of the Organisation. EMPLOYEE DEVELOPMENT AND EMPOWERMENT We were recently honoured with the top accolade when announced that we had won the Outstanding Organisation Award in the 2015 HESTA Aged Care Awards. Our employee development program was recognised for its ability to attract and retain a high quality of our predominantly female workforce, many of whom are from culturally and linguistically diverse backgrounds. In the past year alone, we have introduced and implemented over twenty new initiatives to develop and support our staff and also partnered with a number of tertiary training institutions to provide formal education opportunities to our staff in aged care, leadership, pastoral care and computer literacy. By providing continuing career development opportunities, we are not only empowering our staff but also building a skilled and committed workforce within the Organisation. Only with the best staff are we able to provide the best possible support and services to older people, and ensure that our aspiration of ‘Older People Living Well’ is an everyday reality. A WORD OF THANKS I would like to thank my Executive Management Team, my Executive Assistant, and indeed each and every staff member and volunteer for the excellent work they do and their commitment to make a difference in the lives of others. Also, the Board Chairman and Directors for their support, their time, their skills and experience that they bring and give of so willingly to govern this wonderful organisation. I look forward to another exciting year ahead, and I know that we will be guided by God’s love and, working together, we will rise to face each and every challenge that is before us. Jan Horsnell Chief Executive Officer
  • 8. 8 REDEVELOPED HOME IN DANDENONG For many people, moving into residential aged care can be a challenging and emotional experience, however, the transition can be less daunting if their new home is made to feel more like their own. Southern Cross Care’s redeveloped aged care homes in Lynbrook, Keon Park and more recently, Dandenong, were built based on this philosophy. The redeveloped Southern Cross Care Dandenong home is located only a stone’s throw away from its former site. Based on a ‘smaller is better’ concept, the home is divided into four discreet self-contained households for fifteen residents, each with its own dining, living and kitchen areas. Other notable features include a grand entry foyer, circular chapel, café, free Wi-Fi access throughout the home and smart TVs in each bedroom. To be built in two stages, the first being completed accommodates 60 people, including the current residents from its former site. Construction of the second stage has commenced and will include a wellness centre, gym and hairdressing salon. The relocation of current residents to their new home went very smoothly in March 2015, with thanks to the many volunteers and staff from various Southern Cross Care locations, who lent a helping hand on the moving day. The day became quite a celebration. HOLISTIC APPROACH TO WELLNESS A 99-year-old resident who uses the gym daily to maintain her mobility; a resident who was wheelchair-bound is now able to repeatedly walk the full length of the bars in the gym; and the creation of a new diet which led to residents’ improved appetites and optimised nutritional intake. These are just some of the fantastic results from Southern Cross Care Keon Park’s Holistic Wellness Approach. The Keon Park home served as the pilot site for the wellness approach that encompasses health, exercise and fitness to promote residents’ wellbeing. From the home’s interiors, to the lifestyle options available, pastoral care and appealing food served, everything was designed with holistic wellness in mind. A qualified personal trainer was recruited as part of the team for this approach, which is fully supported by our nutritionist. Currently, about 26 residents are using the gym at the home regularly and another 40 residents attend group exercise sessions. For residents who are unable to attend the gym due to mobility issues, arrangements are made for the personal trainer to visit them in their room so no one misses the opportunity to improve their fitness. A series of workshops were conducted to influence and change staff’s mindset in order to motivate them to adopt the holistic approach in the way they work with and support residents. Healthy, active ageing is a key component of our ‘Valuing Every Person’ philosophy. Rather than doing things for residents, staff are now encouraging residents to do things themselves as this helps residents to be more independent and to retain and maintain their competencies. SUPPORTING RESIDENTS
  • 9. 9 Year in Review 2014/15 PETS PLAY A ROLE Many older people may need to give up a beloved pet when they move into aged care homes. Fortunately, this has not been required for two residents living at Southern Cross Care Springvale. With thanks to grants from the Animal Welfare League Australia (AWLA) Pets in Aged Care Grants program that was applied for on the residents’ behalf, the residents each received $1000 towards the ongoing care of their pets for a year. Having their pets with them has helped reduce the residents’ anxiety, and has provided them with the emotional support and reassurance they needed for a smooth transition into residential aged care. The pet-friendly home has also implemented a chicken hatching program and has support and care in place for other residents’ pets, including a rabbit, a cat and some birds. COMMITMENT TO EXCELLENCE This past year has been a significant year for accreditation, with seven of our homes undergoing the mandatory three- year accreditation audit (the final audit to be undertaken in July). Results of the accreditation audits for the seven homes were extremely positive with each home achieving all the required 44 audited outcomes. Commendations were made in the areas of resident/relative feedback, quality systems, documentation, and staff culture, among others. In particular, the assessors were impressed with the clear person-centred approach demonstrated at the homes. THE LANTERN PROJECT Our Hospitality Manager is a member of the Lantern Project, an initiative to investigate and improve the quality, flavour and nutritional value of food for older Australians living in residential aged care. The brainchild of Cherie Hugo, an accredited practising dietitian, the project counts an impressive number of aged care experts among its stakeholders, including general practitioners, allied health workers, researchers, resident advocates, catering teams, food experts, dietitians, aged care staff, as well as celebrity chefs such as Maggie Beer. In June 2015, Maggie Beer hosted a three- day workshop for a limited number of Victorian aged care cooks. One of our Head Chefs was a recipient of a scholarship to attend the workshop. Focussing on ‘creating an appreciation for life’, the workshop aimed to inspire and challenge aged care cooks to create appealing, nutritious and low cost meals every day in their kitchens. 164people moved into Southern Cross Care homes across regional Victoria and metropolitan Melbourne 100%compliance with all 44 expected outcomes in the accreditation
  • 10. 10 “Since getting married 61 years ago, Beth and I have been inseparable. It means a lot to me that I can continue to live with Beth in the same home.” JIM WILSON RESIDENT, SOUTHERN CROSS CARE DANDENONG
  • 11. 11 Year in Review 2014/15 The saying that absence makes the heart grow fonder certainly rings true for 87-year-old Jim Wilson. When his wife, Beth, moved to Southern Cross Care Dandenong a year ago, Jim would visit her four times a week while he remained living in his home in Doveton. He would walk more than 1km to catch the bus to Dandenong, braving the blistering cold in winter and the scorching heat in summer – just so he could see Beth. Eventually, the separation proved too much for Jim and he began to feel depressed. Worried for his wellbeing, Beth asked Jim to move into the home, which he did. When the home relocated to its new premises in March, Jim and Beth were delighted to get rooms next to each other, which had not been possible in the previous home. The loving couple met at a dance in April 1953 and have been inseparable ever since. Clearly enjoying their time together at the home, Jim and Beth are always smiling and they enjoy spending their time watching the television, talking to each other or getting into the occasional dance! CASE STUDY
  • 12. 12 TRANSITION TO CONSUMER DIRECTED CARE Under the ‘Living Longer Living Better’ aged care reforms by the Australian Government, all home care packages were required to be provided on a Consumer Directed Care (CDC) basis by 1 July 2015. Southern Cross Care was one of the first organisations to trial the CDC approach in 2010. Our early adoption saw us successfully transitioning all 1546 Home Care Packages clients to the new CDC model before the deadline. As the largest provider of home care packages in Victoria, this was no small achievement. In order to meet the requirements and to continue to provide high quality services to older people living in the community, we changed the way we work within the Organisation and with our clients. This new approach has been supported by our dedicated staff who embraced the changes as they adjust to new work policies, procedures and practices. Under the new model, people are able to choose to self-manage their package as much or as little as they wish. As such, we are seeing clients actively managing their supports and services and thereby using their packages to address a wide array of needs that support their personal goals to live a meaningful and rewarding life. We continue to provide substantial support to older people through our Community Services, by assisting them in areas of their lives that they prioritise. In the past financial year, the in-home direct support we have provided was in excess of 220,000 hours. COMMUNITY LIVING 1546clients successfully transitioned to Consumer Directed Care 220,000hours of in-home direct support provided to older people in the community COTA CO-PRODUCTION In 2014, we applied via an Expression of Interest, for the COTA (Council for the Ageing) co-production research project to assist providers in the development of their capabilities in the CDC approach, and for consumers to make the most of what a CDC approach can offer. We were really pleased to be one of the three providers in Australia, and the only one in Victoria, to be successful in the application. While the grant was only $5000, it has provided a profile and significant credibility to the Organisation, our consumer engagement strategies and our CDC programs.
  • 13. 13 Year in Review 2014/15 100%compliance with quality reviews Co-production sessions for clients and their carers commenced in August 2014 across a number of regions to obtain their feedback and suggestions. Advisory groups comprising clients, carers and staff were established to develop the information. Over the next nine months, these advisory groups worked together to develop client- friendly information that can support people to manage their Home Care Package to the extent they wish to. Procura, our new Client Management System, has been fully implemented across the Organisation to support the operational needs of the CDC model. This includes the provision of user-friendly individual budgets and statements to clients which are reflective of the services and supports utilised. Direct care staff have been provided with smart phones for immediate access to key client information, thereby eliminating the need to mail out staffing rosters. IMPROVING HEALTH AND FITNESS The Southern Cross Care Wellness Centre in Eaglemont was established in September 2014 to provide personalised, small group exercise sessions for people over 65 who wish to improve their health and fitness. The approval to commence the service was obtained in June 2014 from the Department of Social Services that provided over $25,000 worth of equipment and modification allowances for the establishment of the service. Programs offered at the Wellness Centre include strengthening and balancing exercises, Tai Chi and a walking group. An allied health assistant was appointed to conduct these programs, which are overseen by our physiotherapist. Aims of the program are to improve participants’ balance, reduce their joint pain and help increase their self- confidence. In June 2015, the Wellness Centre opened its doors to the local community as part of the Aged and Community Services Australia (ACSA)’s National Open Day to promote the positive experience of ageing, resulting in an overwhelming response from clients and the local community. LEARNING NEW TECHNOLOGY For most people, learning a new skill can be a daunting experience, regardless of age - but for ten older people who signed up for a six-month electronic tablet course, the experience has been anything but daunting. Held at the Eastern Region Community Services office in Ringwood, the pilot program was facilitated by staff members and a volunteer instructor in a group setting and run on a weekly basis. Each participant was provided with a tablet on loan throughout the duration of the course. The aim was to introduce the participants to the new technology and equip them with sufficient knowledge about the device before they made a decision to invest in one. Outcomes from the program have been very positive, with participants reporting on how it has helped them to communicate with family and friends, and how it has opened up a whole new world for them. Due to the overwhelming success of the program, it will be replicated in other regions during the later part of the year. QUALITY REVIEWS OF SERVICES Between February and June 2015, quality reviews by the Australian Government were conducted of our Community Services located in the regional areas of the Grampians, Gippsland and Barwon, as well as our metropolitan regions. Each regional service successfully met all eighteen expected outcomes, with strong evidence in corporate governance, good risk management and advocacy for clients being reported. Our Community Services in the Eastern region was the first to be reviewed, with the final two - Shepparton and Loddon Mallee services, scheduled to be reviewed during August 2015.
  • 14. 14 From cleaning services to gardening, home maintenance and grocery shopping, Barbara McParland has all the assistance that she needs to enable her to continue living at home – safe and well. At 75, Barbara leads an active life and still drives around in her car to the shops nearby or to the local community club for her weekly calligraphy class. She lives alone and enjoys the independence that her Home Care Package from Southern Cross Care provides her. When her package was switched to the new Consumer Directed Care (CDC) service delivery model, Barbara was delighted that it gave her greater choice and control over the supports and services that she receives. With the assistance of her care manager, Barbara set her goals and worked out the supports that she needed for the entire year to fit in with her current lifestyle and preferences. She also selected the service providers that could best meet her needs. For Barbara, living at home and remaining independent are her ultimate goals. With CDC, Barbara feels more empowered and in control of her life now, knowing that how she lives her life remains her choice. CASE STUDY
  • 15. 15 Year in Review 2014/15 “I like my independence. That’s why I like the new service because I have a choice, I have the power, and I have a say in what I want.” BARBARA MCPARLAND CLIENT, HOME CARE PACKAGE
  • 16. 16 INTRODUCTION OF TABLETS AT MACLEOD COTTAGE Electronic tablets are increasingly being used to assist with the provision of person-centred support at Southern Cross Care. They were first trialled in 2014 at Macleod Cottage, one of our respite homes that supports people who are living with dementia. Each client who attends the Cottage has the opportunity to experience the technology. Staff are finding the tablet to be effective in assisting with the prevention and management of a client’s complex behavioural issues, such as anxiety and restlessness; and anecdotally, they are also reporting a reduced need for psychotropic medication. All staff at Macleod Cottage have been involved with the incorporation of the tablet into the support plans of clients who attend the Cottage. In consultation with La Trobe University, a referral form that captures quantitative data and associated outcomes was developed and completed for each participating client. In February 2015, the findings of the initiative were presented by our Dementia Consultant at the Aged and Community Services Australia (ACSA) Tri- State Conference. This initiative supports our ‘Valuing Every Person’ philosophy as staff have been able to explore and learn more about each client’s personal history, their culture, spiritual beliefs, their current hobbies and interests, as well as their desires for the future. KNOWING THE REAL PERSON THROUGH STORYTELLING Everyone has a different story to tell, for we are all unique and diverse. At Southern Cross Care, we believe that understanding, appreciating and valuing each person allows us to provide the highest quality support to older people. Very often, people who are living with dementia have their identity stripped away as their disease progresses. We see it as our role and responsibility to help them to remember and for us to be their voice when they are no longer heard. SUPPORTING PEOPLE WHO ARE LIVING WITH DEMENTIA 20+clients have participated and benefitted from the tablet activity at Macleod Cottage
  • 17. 17 Year in Review 2014/15 When Martin Bongailas’ mum, Mary, was diagnosed with Alzheimer’s six years ago, Martin decided to retire early to care for her. Martin takes a break from his busy days when Mary goes to her weekly overnight respite and the occasional three- or four-night break at Macleod Cottage, one of Southern Cross Care’s respite homes supporting people who are living with dementia. During her stay at the Cottage, Mary likes to keep herself busy by helping in the kitchen, making her own bed or hanging out the washing. Mary, who is from a Maltese background, also enjoys listening to Maltese music and songs on an electronic tablet. When she is worried about not being at church on Sundays, staff will play mass on the device. And when anxiety keeps her awake at night, Mary finds comfort listening to the recital of the rosary on the tablet. Southern Cross Care commenced trialling the use of electronic tablets at Macleod Cottage in early 2014. Mary is one of the many clients who has benefitted from the initiative, which has been effective in managing complex behaviours in people who are living with dementia, such as anxiety and restlessness. “When anxiety keeps mum awake at night, staff use the tablet to recite the rosary and comfort her to sleep.” MARTIN BONGAILAS SON OF CLIENT, MACLEOD COTTAGE Since the beginning of the year, we have been piloting the ‘My Life Story’ project in order to capture the personal stories of residents who are living at Southern Cross Care Keon Park. Personal photos, short video clips and their anecdotes have been combined into short movies to tell the resident’s life story. These stories can be viewed on a personal smart TV or electronic tablet by the resident themselves, family members, friends and staff members. These life stories help to promote pleasant reminiscence, experiences and memories and may reduce feelings of loneliness, boredom and anxiety in residents. This initiative has also enabled our staff to get to know the ‘real person’ and what has been important to them throughout their life, thus assisting them to provide the most appropriate support tailored to the resident’s individual needs and preferences. Mary Bongailas CASE STUDY
  • 18. 18 RESPONDING TO PEOPLE LIVING WITH DIFFICULT AND CHALLENGING BEHAVIOURS Southern Cross Care currently supports over 500 residents across eight aged care homes, of which 80 per cent are living with dementia and other cognitive impairments. Twenty per cent of those residents are living with severe dementia and exhibit challenging behaviours. In order to provide the best support for these residents, staff need to be educated in specific areas of skills and knowledge. This specialised level of education has been overseen by our Behaviour Management Consultant. Late last year, our Behaviour Management Consultant completed an intensive ‘train the trainer’ course called PART™ (Predict Assess and Respond to Difficult and Challenging Behaviours) which is aimed at helping staff to identify the behaviours and respond to the resident with aggressive behaviour. A range of verbal techniques that are safe, ethical and meet legal and sector standards were used to enable the Organisation and staff to ensure the best possible support for the residents. Since then, similar training has been rolled out to all levels of staff across our aged care homes by the Consultant, particularly for staff who work in areas supporting people who are living with severe dementia. 80%of Southern Cross Care’s residents are living with dementia or other cognitive impairment Stan Kocor
  • 19. 19 Year in Review 2014/15 SUPPORTING SPIRITUALITY AND RELIGIOUS NEEDS Southern Cross Care is committed to ensuring that the spiritual and religious needs of all older people we support are met regardless of their background and/or religious beliefs. Our Pastoral Care Service, while only officially introduced in 2012, is well entrenched into the culture of the Organisation. The Pastoral Care team at each of our aged care homes is supported by a number of volunteers who also support people who remain living in their own home. They are sensitive to the needs of older people and work with other staff to provide individualised pastoral care support to ensure that older people feel valued and remained connected to their family and the wider community. Together with chaplains of various faith affiliations, our Pastoral Care team arranges religious services and opportunities for worship to meet the needs of each individual. Pastoral carers are conscious of the challenges that are associated with ageing, particularly when older people move away from their own home. The carers are readily available to listen and provide support. PASTORAL CARE 8 Southern Cross Care homes now have in-memoriam books available to remember residents who have died IN LOVING MEMORY Pastoral carers play an important role as older people enter into the palliative care phase of life and spiritual reflection often becomes increasingly important. Pastoral care extends beyond the life of a client or resident. Pastoral carers support the families of residents, particularly during the time of a person’s end of life and around the time of their death. Memorial services facilitated by the pastoral carers are an important means of remembering and celebrating the lives of those residents who have died. During the year, in-memoriam books with photos and words were introduced at each home for residents, staff and families to remember and pray for those who have died.
  • 20. 20 EDUCATION SCHOLARSHIPS We are thankful for the pastoral care education scholarship sponsored by the Knights of the Southern Cross that enables a staff member or volunteer to undertake studies in Certificate IV in Pastoral Care. In 2014, two staff were awarded with scholarships to undertake studies in pastoral care to assist them in their care roles – one was sponsored by the Knights and the other by Southern Cross Care. STRONGER FAITH GROUP The Stronger Faith Group was established earlier this year at Southern Cross Care Shepparton aged care home, with the aim of improving the lives of people who are vulnerable or marginalised by assisting them to understand how they can continue to contribute positively to the lives of those around them. It also provides them with an outlet to express themselves, and to pray and reflect with others in the group. Acting as a support group, the participants have found a sense of belonging and joy, while at the same time improving their sense of self-worth as valued members of society. The Group meets weekly and comprises a core group of about twelve people, who are sometimes joined by their family members and staff. “The Stronger Faith Group exists to provide an opportunity for residents to reconnect with their sense of self from a different perspective.” LIZ GROGAN, PASTORAL CARE ASSOCIATE SOUTHERN CROSS CARE SHEPPARTON Members of the Stronger Faith Group, Kath Boscetti, Liz Grogan and Noreen Farrell.
  • 21. 21 Year in Review 2014/15 CASE STUDY The news troubles their hearts and they begin to feel helpless for not having the opportunity to express their views, voice their thoughts, or simply to talk to someone about it. This was a scene all too familiar to Liz Grogan, a pastoral carer at Southern Cross Care Shepparton until she established the Stronger Faith Group earlier this year. Comprising residents from the home who are occasionally joined by their family members and staff, the group meets on a weekly basis to discuss social justice issues, to share their personal stories, and to pray and reflect. These gatherings have proven beneficial to the residents, both emotionally and spiritually. The residents told us how they have now strengthened their relationship with people around them and with God, as a result of them being more compassionate towards themselves, to each other, and to the staff and volunteers whom they meet and interact with at the home. The television has long been switched off, but some residents are still finding it hard to take their minds off what they have just seen – be it a current affair or a social justice issue.
  • 22. 22 241people were offered employment with Southern Cross Care 7546people applied for jobs with Southern Cross Care 25job interviews were conducted through video screenings 262recruitment advertisements were placed across various online and print mediums ATTRACTING TALENT In the past year, we have placed 262 recruitment advertisements, received 7546 applications and offered employment to 241 people. To ensure that we attract the best talent in the market, we have introduced a number of pre-employment tools to provide us with a head start on selecting the highest calibre job candidates. Safeselect, a new psychometric screening tool, is one of them. It has enabled us to ensure that the people we select are thoroughly screened prior to being offered employment with us. This testing has resulted in an improved selection process which has greatly improved our candidate selection. Another new initiative is video screening interviews, which was introduced for all roles at the central office as well as key roles across our Residential Services and Community Services. Each applicant is provided with five questions to answer, with a time limit of two minutes per question. These questions are mainly centred around candidates’ understanding of their experience and skills in the role they have applied for, as well as their achievements within a previous and similar role. We have had more success with central office and administrative based roles with this new tool, compared to direct care roles such as community support workers. LIFTING ORGANISATIONAL PERFOMANCE
  • 23. 23 Year in Review 2014/15 19staff from across the Organisation were supported to attend a leadership development course 48staff from Community Services completed dual qualification in Certificate IV in Home and Community Care (HACC) and Disability 105staff graduated during the year from a certificate or post graduate program supported by Southern Cross Care CAREER GROWTH OPPORTUNITIES Throughout 2014/15, we continued to develop a range of relevant education programs based on best practices and latest trends in the aged and community sector to provide staff with further opportunities to develop in their careers. This included online learning programs for various courses, such as food handling, dementia and palliative care, with duration ranging from one hour to several months. Staff from multicultural backgrounds were also provided with the opportunity to enhance their computer and literacy skills when two of our homes received a Workplace English Language Literacy (WELL) grant. In conjunction with our Learning and Development team, our Residential Services introduced a mentoring program at our aged care homes. This initiative aimed to support the orientation of new staff, student placements, and to assist with education and learning programs and competencies. Enrolled nurses were appointed as the mentors. Nurturing our emerging leaders for future leadership roles is equally important to us. Nineteen staff from across the Organisation were enrolled in Leadership Victoria’s leadership development programs and the graduate certificate in management with Victoria University. These programs included an opportunity for these staff to be involved in a workplace project that would benefit their area of work.
  • 24. 24 HELPING OTHERS TO LIVE A GOOD LIFE By giving of their time and talents selflessly, 325 volunteers have enabled us to continue supporting older people in our aged care homes and those who are living in the community so that they can lead fulfilling and meaningful lives. A major focus over the past year has been to assess the needs and wants of each resident and client individually, and to subsequently find a volunteer or create a group to meet their expressed needs or interests. This supports our philosophy of ‘Valuing Every Person’ and treating everyone with the respect and compassion that they deserve. With thanks to the support given by our dedicated volunteers, we have been able to expand our volunteer programs across our Community Services. These volunteers provided their time, transport and company, which has enabled us to increase the scope of our programs as well as the frequency of various outings and events. With the use of electronic tablets fast gaining popularity amongst older people, we are also receiving more requests for volunteers to assist clients and residents to learn the new technology. As a result, a pilot tablet group facilitated by a volunteer instructor was commenced at our Eastern Region Community Services office. Due to the overwhelming success of the program, further programs are now being run in the Eastern region, with plans to roll out similar programs to clients across both the Northern and Southern regions. STAYING CONNECTED The move to a Consumer Directed Care (CDC) service model for clients receiving a Home Care Package, coupled with the arrival of empowered baby boomers, marks a new era of competition amongst aged care providers as consumers demand and enjoy more choice and control over the services that they receive. To remain relevant and competitive, we have implemented Procura, a new software solution to support the operational needs of our Community Services. The solution has introduced considerable efficiency through the removal of paper based rosters and time sheets for staff, and the reduction in travel costs through the introduction of optimised best route rostering practice. Direct care staff were provided with smart phones to give them immediate access to key client information which supports a more mobile workforce within the Organisation. Technology has certainly become an integral part of everyday life, and therefore has been built into our new home in Dandenong with wireless internet access, smart TVs in resident’s bedrooms, video conferencing, in-house channels and a nurse call system among the various technology infrastructure. Residents have been using the smart TVs to communicate with and see their families on Skype, or to support tele-health video assisted specialist appointments. 400smart phones provided to community support workers 93is the age of our oldest volunteer, who assists with gardening
  • 25. 25 Year in Review 2014/15 WHERE SAFETY AND HEALTH MATTERS Having over 1300 staff members and hundreds of volunteers across regional Victoria and metropolitan Melbourne, Southern Cross Care is committed to ensuring the safety, health and welfare of each one of its people. This is evidenced by: • Board directors, managers and staff having attended Occupational, Health and Safety (OHS) training. • The OHS Team and managers coordinating and conducting incident investigations and effectively managing the return to work of injured staff. • The OHS Manager conducting risk assessments and training of managers and staff to reduce risks within the Organisation. Our continued focus on safety in the workforce is reflected by our excellent performance rating which is 48.67 per cent better than the sector rate, averaged over the past three years. 325 people volunteered their time with Southern Cross Care in 2014/15 27years is the longest amount of time a current volunteer has given to Southern Cross Care 48.67%better than the average sector rate in OHS performance rating Resident Sheila Cunningham with volunteer Maria Mastroianni
  • 26. 26 One of Robert Eames’ favourite things to do these days is watch musicals on a DVD. When he was younger, Bob, as he is fondly called, loved to attend musicals with his wife, Alida. Bob’s love for the musicals would see him and Alida travelling more than 160km from regional Tatura to Melbourne to catch the bigger productions. Over the years, Bob’s interest in theatrical performances has not waned. It has been many years since Bob had last been to a musical. Now a resident at Southern Cross Care Shepparton, Bob gets his regular musical fix from Alida who brings him DVDs whenever she visits. The thought of watching a live musical again was never far from Bob’s mind. However, Bob brushed that off as wishful thinking, only to be surprised by a special treat funded by Southern Cross Care’s Imagine Fund. Through the Fund, Bob’s day trip to see Les Misérables at Her Majesty’s Theatre in Melbourne was fully paid for. Accompanied by a staff member, Bob was also treated to a scrumptious steak lunch before the matinee show, making it a most unforgettable experience for him. “I love watching musicals. When I was younger, my wife and I would not hesitate to travel long distances just to catch a show.” ROBERT EAMES RESIDENT, SOUTHERN CROSS CARE SHEPPARTON CASE STUDY
  • 27. 27 Year in Review 2014/15 A REFRESHED BRAND Last year, Southern Cross Care engaged in a process to review its brand in order to differentiate the Organisation from its competitors and to better reflect the Organisation’s values and purpose. In May 2015, a new logo and brand style were launched as a result. The most noticeable change to the logo is the green colour, which has been changed to jade. The brand’s primary colours of green and grey were replaced with jade, turquoise and grey, effectively shifting from an autumnal colour scheme to calming pastel hues, and removing any perceived reference to ‘the autumn of your life’. We believe these changes make the logo look more contemporary as well as giving it a feeling of warmth, empathy and friendship. The new brand style is being progressively adopted throughout our homes and offices. The Organisation’s website has also been under review and a new website will be launched later in 2015. MY AGED CARE The Marketing team has taken responsibility for the establishment of our information on My Aged Care, a website established by the Australian Government as part of the aged care reforms to give people more choice, control and easier access to a full range of aged care services. While the task has required a significant investment of time, we recognise the importance of this service in supporting people to find the most appropriate services for their needs. DANDENONG ART COMPETITION With the opening of the first stage of the Southern Cross Care Dandenong home in March this year, the Marketing team collaborated with St John’s Regional College in Dandenong to hold an art competition for their students. More than 100 entries were received from the School’s Year 7 to Year 12 students. Prizes were awarded for the best artworks which included oil paintings, photography and a collage by the Art Club. The winning art pieces have been framed and are now proudly on permanent display at Southern Cross Care Dandenong. RELOCATION OF GRAMPIANS OFFICE To accommodate its growth, the Grampians Region Community Services moved to a new office in July 2014. An official blessing and afternoon tea was held, attended by clients from the region, nuns from the Loreto Sisters’ Convent, priests from local parishes, members from the Ballarat Branch of the Knights of the Southern Cross, and Directors, management and staff. RAISING OUR PROFILE CEO Jan Horsnell with Andrew Walsh, Principal of St John’s Regional College, and first prize winner Tiamara Aledo
  • 28. 28 MELBOURNE UNITED Through our relationship with corporate partner, Melbourne United Basketball Club, we were able to surprise two teenage sons of a home care client with a dream experience with their favourite National Basketball League (NBL) team. The boys’ father has a degenerative neurological disease so they have taken on additional responsibility to assist their mother in her carer’s role. To provide some relief from the challenges the family faces, we arranged for the boys to attend a training session to meet their NBL idols and attend the first game of the season. The family had a wonderful day at the basketball, and we are grateful to Melbourne United for their generosity. BLESSING OF SOUTHERN CROSS CARE DANDENONG Southern Cross Care Dandenong relocated in March 2015 and was officially opened and blessed on 1 July. More than 100 people comprising residents, their families, staff, volunteers and friends attended the event. Among the guests were the Mayor of the City of Greater Dandenong, Cr Sean O’Reilly, and the Very Reverend Father Tony Kerin, who officiated over the blessing with the support of Father Declan O’Brien from St Mary’s Catholic Church in Dandenong. The opening precedes the next stage of development, where the home will be expanded to provide an additional 60 places for residents, including a wellness centre, gym, community centre and hairdressing salon. The Ellwood boys realised their dreams to meet with their NBL idols, Melbourne United Southern Cross Care Chairman Greg van Mourik (left) and CEO Jan Horsnell (right) at the opening of the new Dandenong home with the Mayor of the City of Greater Dandenong, Cr Sean O’Reilly (centre)
  • 29. 29 Year in Review 2014/15 THOUGHT LEADERSHIP Throughout the year, we continue to align our marketing strategies to strengthen our position as an expert and authority within the aged care sector. This is wholly supported by our CEO Jan Horsnell who actively advocates on policies and regulations that will make a difference to the lives of older people. Earlier this year, Ms Horsnell joined a group of aged care executives from across the country in Canberra to lobby Members of Parliament on the key challenges facing the broad aged care services sector, ahead of the release of the Federal Budget in May. The Organisation also enjoys a continued presence in the media as we are regularly invited to contribute articles or comment on topical issues. This further strengthens our market profile and reputation as a respected aged care provider. The annual Corporate Charity Golf Day in March attracted close to 100 participants Thanksgiving service for staff and volunteers at St Mary’s Catholic Church in Malvern East KEY EVENTS IN 2014/15 Southern Cross Care (Vic) / Aitken Partners Corporate Charity Golf Day Southern Cross Care (Vic) / O’Brien’s Pharmacy Mother’s Day Brunch Thanksgiving service for staff and volunteers Official opening and blessing of the new Grampians Region Community Services office Official opening and blessing of the new Dandenong home Corporate Partners Lunch
  • 30. 30 Nicole Nettleton with residents, Sister Mary Ronayne and Ilse Haenraets
  • 31. 31 Year in Review 2014/15 Working in aged care can be physically and emotionally demanding, but for those who choose to make aged care their career, they will tell you that the rewards that they derive from supporting and working with older people far outweigh the challenges that come with it. Nicole Nettleton is one of them. Since graduating from high school, Nicole knew she wanted to work in aged care. She joined Southern Cross Care Lynbrook home as a trainee Division Two Nurse in 2008, working part-time while completing her Certificate IV in Nursing with a local TAFE. Nicole’s steely determination to succeed in her chosen career saw her make the most of every professional development opportunity that came her way. In the following years, upon completing her traineeship, Nicole worked at the home as an Endorsed Enrolled Nurse and was later offered part-time roles in quality management and respite services. Despite joining the Organisation as a teenager, Nicole has shown great maturity beyond her years. Now a Registered Nurse, Nicole continues to flourish in her career and was further recognised and acknowledged recently by winning the coveted 2015 ACSA Victoria Aged Care Trainee Award. “Since leaving high school, I’ve had a strong interest to work with older people. I am grateful to be provided with a range of opportunities to develop my career.” NICOLE NETTLETON QUALITY COORDINATOR CUM NATIONAL RESPITE FOR CARERS PROGRAM COORDINATOR, SOUTHERN CROSS CARE LYNBROOK CASE STUDY
  • 32. 32 Dr Jane Fyfield Board Governance Improvement Committee (Chairman) Board Property Development Committee A Director of the Board since 2002, Jane has qualifications in geriatric medicine and public health, and has extensive experience in practice, teaching and policy and service development. Jane is also a Director and Consultant in the consulting business, Healthcare International, which specialises in aged care services. Jane was an Adviser with the Department of Veterans’ Affairs for almost twenty years until September 2013. BOARD OF DIRECTORS Greg van Mourik Chairman A Director of the Board since 2006, Greg is a lecturer in management accounting at Monash University and has more than twenty years’ diverse senior management experience in large companies in the information and communications technology sector. He is also a graduate member of the Australian Institute of Company Directors (GAICD). Nicholas Bourke Deputy Chairman Board Property Development Committee (Chairman) Board Profile and Fundraising Committee (Chairman) A Director of the Board since 2005, Nicholas has extensive experience in property and holds a number of directorship portfolios, including Director of Global Business at Bilfinger Real Estate. He is an Associate of the Real Estate Institute (REIV) and former Chairman of the Victorian Amateur Football Association (VAFA) of which he is also a life member. AS AT 30 JUNE 2015
  • 33. 33 Year in Review 2014/15 Joseph Mangelsdorf Board Finance Committee (Chairman) Board Governance Improvement Committee A Director of the Board since 2000, Joseph has significant finance and administration expertise. He was responsible for finance, investment and administration within the Catholic Archdiocese of Melbourne for eighteen years. Joseph is also a member of the Australia Institute of Company Directors (MAICD). Anne Moon Board Compliance, Audit and Risk Committee (Chairman) A Director of the Board since 2008, Anne is an accredited property law specialist and has more than 30 years’ experience in commercial and property law. Anne is a Principal at Soho Lawyers and has had substantial involvement in pro bono work for many years. She is also a member of the Law Institute of Victoria and an Accredited Mediator. Joseph O’Brien Board Finance Committee Joseph joined the Board in February 2015 and is an active member of the Knights of the Southern Cross since 1996. Joseph holds the position on the Board of Directors as the Knights of the Southern Cross State Council nominee. Until his retirement from paid employment, Joseph worked in the accounting profession and had been the Chief Financial Officer and Company Secretary of a large engineering company for six years. Peter Matthey Board Finance Committee Board Compliance, Audit and Risk Committee Board Profile and Fundraising Committee Peter joined the Board in April 2015. He worked with KPMG for nearly 40 years and was an audit partner and a transaction services partner before his retirement. He has nine years’ experience on the Board of Cabrini Health Australia, including four years as Chairman. Peter is also a Director and member of the Audit Committee for Church Resources and is a Board Director of Catholic Network Australia. Garry Nolan was a Director of the Board since 2012. He resigned as a Director and Chairman of the Board in July 2014. John Bruce was a Director of the Board since 2003. He resigned as a Director and Deputy Chairman of the Board in November 2014.
  • 34. 34 EXECUTIVE MANAGEMENT TEAM (from left to right) Paul Wawryk Executive Manager Information and Communications Technology Duane Bell Executive Manager Community Services Jan Horsnell Chief Executive Officer Renn Starcic Executive Manager Property and Development Wendy Waddell Executive Manager Residential and Retirement Living Brendan Foley Executive Manager Business and Finance Ian Barton Deputy Chief Executive Officer / Executive Manager Organisational Development
  • 35. 35 Year in Review 2014/15 ORGANISATION STRUCTURE Deputy Chief Executive Officer/ Executive Manager – Organisation Development Board Finance Committee Board Compliance, Audit and Risk Committee Board Property Development Committee Board Governance Improvement Committee Board Profile and Fundraising Committee Executive Manager – Property and Development Executive Manager – Residential and Retirement Living Executive Manager – Community Services Executive Manager – Business and Finance Executive Manager – Information and Communications Technology (ICT) Workforce (Recruitment, Learning and Development, Payroll, Occupational, Health and Safety (OHS), and Employee Relations) Volunteers Pastoral Care and Chaplaincy Corporate and Business Planning Risk Management Policy Development Marketing and Fundraising Property Development Facilities Management Property Management Quality Clinical Governance Managers Dementia Hospitality Resident Liaison Services Aged Care Funding Instrument (ACFI) National Respite for Carers Program (NRCP) Home and Community Care (HACC) Quality Dementia Regional Managers Macleod Cottage Respite Project Team Community Nursing Wellbeing Centre Financial Accounting Management Accounting Customer Service Accounts Payable Contract Management Information Management ICT Infrastructure Assistive Technologies BOARD OF DIRECTORS SOUTHERN CROSS CARE MEMBERS Chief Executive Officer
  • 36. 36 FINANCIAL OVERVIEW Total Revenue of $82.3m was recorded for the year ending 30 June 2015, an increase of 4 per cent on the previous year. This resulted in a net surplus of $2.96m. Funding for Southern Cross Care (Vic) comes from a variety of sources, noting that the majority of funding comes via Commonwealth and State Governments, client fees, interest, donations and corporate partners. Cost pressures are significant in aged care. The Organisation will continue to monitor all costs and implement cost saving measures where possible. Work will continue to ensure sustainable funding sources and an efficient cost model is in place to enable the ongoing delivery of high quality services. FINANCIAL PERFORMANCE 30/06/2015 30/06/2014 30/06/2013 Resident and Client Fees 16,590,099 16,164,732 15,147,635 Government Subsidies 63,223,912 60,619,654 55,509,904 Ingoing Contributions Retained 490,697 523,214 552,451 Accommodation Bond / RAD Interest 638,326 275,030 371,209 Interest Received / Receivable 664,109 755,973 1,070,140 Other Income (includes donations) 696,878 604,593 456,676 TOTAL REVENUE 82,304,021 78,943,196 73,108,015 Employee Benefits Expense (59,123,937) (54,869,163) (50,527,876) Borrowing Costs (240,202) (158,587) (165,219) Catering Provisions Contract Meals Expense (1,962,548) (1,994,117) (1,925,143) Maintenance, Cleaning and Utilities Expense (4,632,616) (4,668,332) (4,183,877) Communication and General Office Expense (3,214,389) (2,805,214) (2,868,201) Depreciation Expense (4,574,184) (4,120,106) (3,720,023) Other Expenses from Ordinary Activities (5,507,336) (5,659,594) (4,682,889) TOTAL EXPENSE (79,255,212) (74,275,113) (68,073,228) SURPLUS FROM ORDINARY ACTIVITIES 3,048,809 4,668,083 5,034,787 Loss from Discontinued Operation (92,064) (178,317) (1,478,540) NET SURPLUS 2,956,745 4,489,766 3,556,247
  • 37. 37 Year in Review 2014/15 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 $62,450,802 $64,495,139 $70,267,993 $73,108,015 $78,943,196 $82,304,021 2009/10 $4,834,083 2010/11 $5,826,261 2011/12 $6,199,127 2012/13 $5,034,787 2013/14 $4,668,083 2014/15 $3,048,809 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 $13,765,538 $26,489,339 $26,404,732 $15,084,548 $19,761,374 $25,016,116 2009/10 $118,412,561 2010/11 $118,998,185 2011/12 $142,446,932 2012/13 $150,844,594 2013/14 $154,235,934 2014/15 $164,211,112 54.5% Residential 35.4% Care Packages 3.2% Community Support Services 2.1% City of Yarra 0.2% Independent Living Units 4.6% Other 76.8% Government Subsidies 20.2% Client Fees 0.8% Other Income 0.8% Interest 0.8% Accommodation Bond Interest 0.6% Capital Retentions REVENUE FROM ORDINARY ACTIVITIES REVENUE BY SERVICES REVENUE BY STREAMS CASH HOLDINGS SURPLUS FROM ORDINARY ACTIVITIES TOTAL ASSETS
  • 38. 38 OUR SUPPORTERS CORPORATE PARTNERS Thank you for your ongoing financial contribution and provision of in-kind services. OUR PEOPLE Thank you to our staff and volunteers for helping us to make a difference in the lives of many older people. OUR DONORS Thank you for your generosity which has enabled us to purchase essential equipment and lifestyle initiatives for our clients and residents. In particular, we would like to acknowledge: • Essential Fire Safety Services • Estate Mabel Carpenter • O’Brien’s Pharmacy • State Trustees Limited • The Walter and Eliza Hall Trust • Mr and Mrs Kwan and Sian Oei • Mr and Mrs Jim and Jeannette Kuswadi • Mr John Black • Ms Ann Collins • Mrs Edna Collins • Mr Chris Niall • Mr Istvan Varga • Mr Fay Woods • Mr Robert Maybury AO • Mrs Judy Ryan • Mr and Mrs Peter and Elaine Twomey FUNDRAISING SUCCESS Money raised through our fundraising events, donor appeals, bequests, in- memoriam gifts and corporate donations were used to support our six key fundraising objectives for the year as follows: • An extension of our tablet and keyboard purchasing program for use in our Western community region to build on the success of the Eastern region project. • Purchasing smart TVs for two of our homes, as part of a three-year plan to ensure residents at all our homes can access and enjoy the benefits provided by smart TVs. • Providing residents and clients who are financially or socially disadvantaged with dream experiences funded by our Imagine Fund, to realise their lifelong dreams, and purchasing essential equipment to make life a little easier. • Commencing the upgrade of Wi-Fi at all our homes to enable residents to have access to the internet and participate in instructor-led virtual tours of recreational places and experiences. • Commencing the setup of an older person’s specialised computer for each of our homes. • Commencing the process of providing immersive virtual sensory experiences for people who are living with dementia. Our two annual fundraising events were a major success again this year. In March, we hosted the 12th Annual Southern Cross Care (Vic)/ Aitken Partners Corporate Charity Golf Day. Held for the third year at the prestigious Yarra Yarra Golf Club, the Ambrose competition drew a great contingent of Southern Cross Care supporters and staff. We are indebted to our corporate partners, sponsors, staff, volunteers and donors for their generous support of our fundraising initiatives throughout the year.
  • 39. 39 Year in Review 2014/15 Our annual Mother’s Day Brunch remains the most popular event in our Marketing calendar. This year, the event attracted a record 235 people comprising residents, clients, volunteers and corporate guests. Supported again by O’Brien’s Pharmacy as the co-naming rights sponsor, the event was held at the exquisite Leonda by the Yarra. IMAGINE FUND Our award-winning Imagine Fund was established to provide older people who are financially disadvantaged, with items and experiences that they never imagined might be possible for them. Through the Fund, we have provided essential equipment and dream experiences to individuals and groups of residents who are socially or financially disadvantaged. Initiatives supported by Imagine Fund over the past year have included: • Supporting and accompanying a Shepparton resident to Her Majesty’s Theatre in Melbourne to see the hit musical, Les Misérables – his first live show in many years. • Funding the purchase of a library of ten electronic tablets with separate keyboards for our Eastern region community clients to enable them to learn to use the internet, send emails and Skype with family members. • Replacing the front ramp of a client’s house, so that her son could continue to visit her and access the house with his wheelchair. • Providing a personal trainer to work with residents at our Keon Park home. • Purchasing Christmas presents for residents who do not have contact with family, nor would otherwise receive a present. partners lawyersadvisors PREMIER GOLD SILVER CORPORATE SPONSORS
  • 40. 40 HOW YOU CAN HELP We rely on the generosity of our corporate partners and the community to help us provide quality residential and community aged care services to older Victorians so they can continue to live well and as independently as possible. DONATE You can donate to us either online, by phone or by mail. By subscribing to our quarterly Imagine newsletter, you will receive regular updates about our current appeals. All donations of $2 or more are tax deductible. For more information, visit our website at www.sccv.org.au/donate or contact the Fundraising team on (03) 8564 1800 or email fundraising@sccv.org.au CORPORATE SUPPORT We are fortunate to enjoy the support of a number of corporate partners who share our vision of providing older people with opportunities to age well. For more information about our corporate partnerships and benefits, contact the Fundraising team on (03) 8564 1800 or email fundraising@sccv.org.au LEAVE A BEQUEST Leaving us a bequest will help us to assist older people to live with the dignity and respect they deserve. Money raised from bequests is directed to capital building or major equipment projects or Southern Cross Care’s Imagine Fund, established to enhance the services and support we provide to residents and clients. To find out more, contact the Fundraising team on (03) 8564 1800 or email fundraising@sccv.org.au VOLUNTEER If you are able to give of your time and talents to support our broad range of activities and programs for people living in our residential homes or in their own homes, we would like to hear from you! To find out more about volunteering opportunities with Southern Cross Care, contact our Volunteering team on (03) 8564 1800 or email volunteer@sccv.org.au A special thank you to all our residents, clients, their families and carers, as well as our volunteers and staff, for sharing their stories and being such an important part of our 2014/15 Year in Review. As a not-for-profit organisation, we do not receive any specific government funding for redevelopments or new developments of residential aged care homes or for the purchase of equipment.
  • 41. 41 Year in Review 2014/15 Kevin and Bronwyn King are regulars at Southern Cross Care Keon Park aged care home. Every week, they spend a few hours at the home, with Bronwyn doing the gardening and Kevin assisting the residents with bowling. For Kevin and Bronwyn, volunteering at the home was a natural progression after Bronwyn’s father moved to the home about two years ago. Whenever they visited, they would take him bowling which was one of his favourite pastimes. They also got to know other residents well and decided to spend more time at the home to help the residents with their lifestyle interests and hobbies. Putting his past experience as a carpenter to good use, Kevin has been assisting the male residents with their woodwork on alternate weeks, generously sharing his carpentry experience and knowledge with them. Some of their recent projects have included making a newspaper rack and bird boxes. Since Bronwyn’s father died, the big hearted couple has continued to volunteer at the home and hope to do so for as long as they can. “We started volunteering at the Keon Park home because Bronwyn’s dad used to be a resident there. We decided to continue even though he is no longer with us.” KEVIN AND BRONWYN KING VOLUNTEERS, SOUTHERN CROSS CARE KEON PARK CASE STUDY
  • 42. 42 SERVICE NETWORK RESIDENTIAL SERVICES Dandenong 82 McCrae Street, Dandenong 3175 t: (03) 9791 2777 f: (03) 9706 7452 e: dandenong@sccv.org.au Lynbrook 500 Evans Road, Lynbrook 3975 t: (03) 8768 6100 f: (03) 8768 6190 e: lynbrook@sccv.org.au Newport 288 Melbourne Road, Newport 3015 t: (03) 9391 6911 f: (03) 9391 8281 e: newport@sccv.org.au Reservoir (Keon Park) 15 Tunaley Parade, Reservoir 3073 t: (03) 8414 6000 f: (03) 8414 6089 e: keonpark@sccv.org.au Rosebud 1497 Point Nepean Road, Rosebud 3939 t: (03) 5982 9800 f: (03) 5982 2762 e: rosebud@sccv.org.au Shepparton 25 Graham Street, Shepparton 3630 t: (03) 5831 3000 f: (03) 5831 3886 e: shepparton@sccv.org.au Springvale 472 Springvale Road, Springvale South 3172 t: (03) 9548 4545 f: (03) 9548 4490 e: springvale@sccv.org.au Templestowe 16 Herlihys Road, Lower Templestowe 3107 t: (03) 9850 1606 f: (03) 9850 1720 e: templestowe@sccv.org.au RESPITE PROGRAMS Lynbrook 500 Evans Road, Lynbrook 3975 t: (03) 8768 6100 f: (03) 8768 6190 e: lynbrook@sccv.org.au Macleod Cottage Respite Service 5-7/9 Broadford Crescent, Macleod 3085 t: (03) 9432 4350 f: (03) 9432 3120 e: mcrespite@sccv.org.au Rosewood House 1497 Point Nepean Road, Rosebud 3939 t: (03) 5982 9800 f: (03) 5982 2762 e: rosebud@sccv.org.au Shepparton 25 Graham Street, Shepparton 3630 t: (03) 5831 3000 f: (03) 5831 3886 e: shepparton@sccv.org.au COMMUNITY SERVICES Barwon Region Suite 7, 1st Floor, 267 Ryrie Street, Geelong 3220 Home Care Packages t: (03) 5222 8777 f: (03) 5222 8989 e: hcpbarwon@sccv.org.au Community Support Services t: (03) 5222 8988 f: (03) 5222 8989 e: hcbarwon@sccv.org.au Eastern Region Suite 8, Level 1, 50 New Street, Ringwood 3134 Home Care Packages t: (03) 9722 4600 f: (03) 9727 3679 e: hcpeast@sccv.org.au Community Support Services t: (03) 9722 4650 f: (03) 9727 3679 e: hceast@sccv.org.au Gippsland Region 241 Princes Drive, Morwell 3840 Home Care Packages t: (03) 5133 0277 f: (03) 5133 0244 e: hcpgippsland@sccv.org.au Community Support Services t: (03) 5133 0633 f: (03) 5133 0244 e: hcgippsland@sccv.org.au Grampians Region 102 Charlesworth Street, Ballarat 3350 Home Care Packages t: (03) 5331 4478 f: (03) 5331 7798 e: hcpgrampians@sccv.org.au Community Support Services t: (03) 5331 7791 f: (03) 5331 7798 e: hcgrampians@sccv.org.au Hume Region Home Care Packages 25 Graham Street, Shepparton 3630 t: (03) 5831 3000 f: (03) 5821 9184 e: hcphume@sccv.org.au Loddon Mallee Region Kyabram Home Care Packages c/- 25 Graham Street, Shepparton 3630 t: (03) 5831 3000 f: (03) 5821 9184 e: hcphume@sccv.org.au Northern and Western Region Eaglemont office 2/677 The Boulevard, Eaglemont 3084 Home Care Packages t: (03) 9244 0900 f: (03) 9244 0999 e: hcpnorth@sccv.org.au Community Support Services t: (03) 9244 0900 f: (03) 9244 0999 e: hcnorth@sccv.org.au
  • 43. 43 Year in Review 2014/15 LOCATIONS Reservoir (Keon Park) office Level 1, 15 Tunaley Parade, Reservoir 3073 Home Care Packages t: (03) 9244 0900 f: (03) 9244 0999 e: hcpnorth@sccv.org.au Community Support Services t: (03) 9244 0900 f: (03) 9244 0999 e: hcnorth@sccv.org.au Southern Region Lynbrook office 500 Evans Road, Lynbrook 3975 Home Care Packages t: (03) 9797 3900 f: (03) 9797 3999 e: hcpsouth@sccv.org.au Community Support Services t: (03) 9797 3939 f: (03) 9797 3999 e: hcsouth@sccv.org.au Mornington office 8 Bruce Street, Mornington 3931 Home Care Packages t: (03) 9797 3900 f: (03) 9797 3999 e: hcpsouth@sccv.org.au Community Support Services t: (03) 9797 3900 f: (03) 9797 3999 e: hcsouth@sccv.org.au Community Nursing Services Eastern, Northern and Southern Regions t: (03) 9722 4646 f: (03) 9727 3679 e: cns@sccv.org.au City of Yarra HACC Services 2/677 The Boulevard, Eaglemont 3084 t: (03) 9244 0900 f: (03) 9244 0999 e: yarra@sccv.org.au Wellness Centre 2/677 The Boulevard, Eaglemont 3084 t: (03) 9244 0900 f: (03) 9244 0999 e: wellnesscentre@sccv.org.au RETIREMENT LIVING St Margaret’s Community Retirement Village Bridgeton Street, Reservoir 3073 t: (03) 8414 6000 f: (03) 8414 6089 e: keonpark@sccv.org.au Independent Living Units Co-located with a residential home in Shepparton 25 Graham Street, Shepparton 3630 t: (03) 5831 3000 f: (03) 5831 3886 e: shepparton@sccv.org.au CENTRAL OFFICE Southern Cross Care (Vic) 45-47 Warrigal Road, Hughesdale 3166 PO Box 298, Oakleigh 3166 t: (03) 8564 1800 f: (03) 8564 1880 Freecall: 1800 508 008 e: mail@sccv.org.au www.sccv.org.au Dandenong Lynbrook Mornington Springvale Newport Templestowe Hughesdale Ringwood Macleod Eaglemont Reservoir (Keon Park) Rosebud Residential Services HACC Services Retirement Living Respite Programs Community Services
  • 44. Southern Cross Care (Vic) Central Office ACN 004 788 612 ABN 27 004 788 612 45-47 Warrigal Road, Hughesdale, VIC 3166 PO Box 298 Oakleigh, VIC 3166 t: 03 8564 1800 f: 03 8564 1880 e: mail@sccv.org.au www.sccv.org.au Freecall 1800 508 008 For the latest SCCV news, like us on Facebook www.facebook.com/SouthernCrossCareVic