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Making global teams work
- 1. Building 4,300-mile Bridges: Making global teams work MaryKay Grueneberg November 8, 2017 @MKGee #LavaCon
- 3. Issues Global teams come with special issues and challenges 1 2 3 5 Commu- nication Maintaining functional communicati on is key for global team success Inclusion Ensuring all members feel included is especially relevant for global teams 4 Check- points Checkpoints can help ensure productivity and quality Technol- ogy Select different technology for different communicati on needs 6 Manage- ment Managing a global team takes a little more focused effort @MKGee #LavaCon
- 4. @MKGee #LavaCon Issues 1 Global teams come with special issues and challenges
- 6. @MKGee #LavaCon • Meetings need to rotate • Project plans need to accommodate • Need a common time block for communication • Need to be flexible • Cannot use it as an excuse to exclude
- 8. @MKGee #LavaCon • Holidays can change within a country • Not all holidays are work holidays • Share calendars far in advance • Take related vacation days into account • Be mindful of religious holidays
- 10. @MKGee #LavaCon Isolation Inclusion • Isolation => feeling undervalued and powerless • Inclusive culture leads to productivity • Invest in technology • Set an example • Helping people belong ≠ being interchangeable • Ask for input
- 12. @MKGee #LavaCon • More than just a language difference • Cultural differences – meeting settings • Consider different needs and approaches • Cultural diversity is just another diversity • Be mindful, not obsessive • Avoid idioms and slang
- 14. @MKGee #LavaCon 2 Communi- cation Maintaining functional communication is key for global team success
- 15. @MKGee #LavaCon Meetings Out of control?
- 16. @MKGee #LavaCon Meetings • Bi-weekly meetings, at a minimum • Rotate times for team meetings • Treat time zones fairly • Structure the meeting schedule, but let meetings be natural • Unmute!
- 17. @MKGee #LavaCon Informal discussions • Internal conversations • Informal knowledge sharing • Peer recognition and support Photo: http://www.openaccessbpo.com
- 18. @MKGee #LavaCon 3 Inclusion Ensuring all members feel included is especially relevant for global teams
- 20. @MKGee #LavaCon • Need to understand their role, not just their title • Everyone needs to feel needed • Inclusion is especially important for the remote team member • Team goals help create focus
- 21. @MKGee #LavaCon • Social virtual lunches • External team lunch? …send a gift card • Conference calls – be aware • Agenda item – catch up time • Virtual office tours Creative team bonding
- 22. @MKGee #LavaCon 4 Checkpoints Checkpoints can help ensure productivity and quality
- 23. @MKGee #LavaCon Regular check-in • Keep the schedule • Be consistent • Scrum-like • Be proactive • Hands-on ≠ micro-manage • 1:1 – highest value activity you have
- 24. @MKGee #LavaCon Set realistic goals • Be SMART • Have a plan • Be transparent • Stretch “A goal is a dream with a deadline”
- 25. @MKGee #LavaCon Photo: http://www.e2logy.com Rewards and Recognition • Validation • Peer recognition • Formal or informal • Get creative!
- 26. @MKGee #LavaCon 5 Technology Select different technology for different communication needs
- 31. @MKGee #LavaCon 6 Management Managing a global team takes a more focused effort
- 33. @MKGee #LavaCon • Building trust takes time • Prove your worth - allegiance will follow • Don’t expect anything you are not willing to do yourself • Lead by example
- 35. @MKGee #LavaCon • Pay attention to silent members • Establish the reason for silence • Coach communication skills • Encourage team members to reach out • Make sure all are equal
- 37. @MKGee #LavaCon • Research and study the variations • Set expectations • Create structure and establish norms • Learn personalities • Strategize differences in private
- 39. @MKGee #LavaCon • Internal conversations • Knowledge sharing • Check in with each other • Expectations and roles • Generalizations and assumptions • Accountability
- 41. Thank you! @MKGee #LavaCon Contact me! MaryKay Grueneberg MaryKay.stc@gmail.com