1. Bizzee Beez Domestics
Terms and Conditions 10/05/2011
Our Staff
Our highly experienced ' Dedicated ' and ' Support ' Staff are fully insured*
Our staff are vetted and monitored.
Our staff are fully trained and endeavour to treat your home and possessions with the greatest care.
Our Staff will not eat, drink or smoke in your home.
Certain members are Trained to NHS BICS ( British Institute of Cleaning Science ) Standard ( Facilities
Supervisor )
Security
We operate a fully coded key holding service.
We are insured to protect your home and our staff.
Customer Care
We maintain regular contact with you in order to ensure the best possible service.
Bleach and abrasive products are used only at the customer’s request and risk.
Payments
Strictly Cash only on first visit.
Thereafter strictly on day of service call. BACS / Cheques by arrangement.
Postponements
Without notice : Payment due in full, less materials.
Less than 7 days notice : Payment due in full, less travel and materials.
Special Circumstances
Whilst we take great care when cleaning your home, we recognise that accidents can happen and ask you
to consider removing precious,fragile or cherished items for your peace of mind.
Your Obligations
Bizzee Beez Domestics ask you provide a suitable vacuum cleaner to eliminate the risk of cross
contamination.
To provide a safe working environment for our staff, e.g. safe electrical appliances, securely fixed
wardrobes, cupboards, shelves etc.
To pay promptly for all cleaning hours provided on the day of the service call.
During the period of this agreement and for a period of 12 months after the termination of this agreement,
the client will not employ any staff that have been employed by Bizzee Beez Domestics. Bizzee Beez
Domestics reserves the right to claim any damages, loss of earnings, recruitment costs, training costs and
any court costs where appropriate, subject to a minimum of £250.
The client may not employ Bizzee Beez Domestics staff.
We want you to enjoy the maximum benefit of our service and respectfully remind you that a few moments
tidying before we arrive will substantially increase the benefits.
Cancellations
After we have provided 2 months service, we will require a notice period for the cancellation of the service.
We will require a notice period of 2 visits.
*Insurance
Bizzee Beez Domestics want to ensure that we are protecting our valued clients as much as we can and to
this extent we can say with confidence that we are ‘fully insured ‘ for employers liability and public/products
liability.
Our company insurance policy, designed specifically for Cleaning Contractors automatically includes:

2. • Damage to Property Worked Upon (damage to the item being cleaned up to the full limit of indemnity –
subject to a £250 excess * )
• Treatment Risks (damage as a result of any chemical/treatment applied – up to the full limit of
indemnity – subject to a £250 excess * )
• Loss of Customers Keys – up to £75,000 limit
• Failure to Secure Premises
• Misuse of Customer’s Telephones
• Financial Loss / Dishonesty
•
We are approved to carry out all types of internal and external cleaning on domestic and commercial
premises including and not limited to carpet/upholstery/soft furnishing cleaning, pressure washing and
window and gutter cleaning to 25m.
Our accidental damage insurance includes damage caused by the use of abrasive products or the use and
spillage of bleach. We do not provide cover for accidental damage for the first £250 of any loss. Please
make your own insurance arrangements for the excess.
All year round Service from ' Dedicated Staff '
Many of our clients prefer to continue with our Service Visits whilst they are on holiday as we can devote
time to more specific tasks and also ensure they return to a fresh,clean home.
Service will be provided by our ' Dedicated Staff '
The same staff will call each visit except in the case of sickness or their own holiday/s when 'Support Staff '
will be offered whenever possible.
' As Required ' Service
If you prefer to utilise our ' As Required ' service, we make no charge for a cancellation, provided we receive
7 days notice.
Service will be provided by our ' Support Staff '
We cannot guarantee the same staff will attend your needs on every occasion with this service