1. CURRICULUM VITAE
Name: Joan May
Address: 89A High Road
Chadwell Heath
RM6 6PB
07790008281
E-mail: joanannemay@hotmail.co.uk
Achievements:
Ability to reduce substantially company DSO within first 3 months
NVQ Lev 3 Customer Service
Introduction of amendments to invoicing system
Implemented a credit note request procedure and credit screening
Systems used are:
Sage line 100 and 50. Excel, intermediate. SAP, Access, Outlook & ECS Qube
Qualifications: NVQ Customer Service Level 3
School: GCEs in English Art scholarship.
EMPLOYERS:
Ashdown Controls
Dates: January 2013 to March 2013
Post: Credit control – sole position
CLIENTS
GOSH
EMCOR
JOHNSONS and many more who requested assistance on energy savings
Responsibilities included: Daily chasing of debts
by telephone, reminder letters and e-mail, for ledger amounts from £2,000 to £2,000,000.00 monthly
target of £750 achieved 3 months in succession
Covent Garden Maintenance
Dates: February 2012 to March 2012
Following an accident I was released from this post as I was unable to return to work due to injuries.
Simply Hire Ltd (temp post)
Dates: August to October 2012
Post: Credit control
CLIENTS:
Builders schools, media events concerts etc.
Lamberts Chartered Surveyors and Property Managers
Dates: Nov 2008 to February 2010
Post: Credit Control – Sole position
CLIENTS
Housing Associations, Banks, lending and credit department also mortgage lenders and brokers Tenants of
commercial and residential lettings
Private individuals, Charities with housing portfolios, dealing at Directorship level.
Various managers within the banking industry
Private individuals via the bank and mortgage brokers
Responsibilities: Daily Collection of debts, from £5 to £40,000 on the corporate ledger

2. Collection of debts of second ledger comprising of Residential and Commercial rent,
service charges and insurance of £2,000 to £20,000
Methods used: Telephone email (used extensively) and reminder letters.
Daily liaising with property managers on commercial and residential debts
Negotiations of payment plans with Residential and Commercial tenants Instruction of Bailiff
action
Occasional meetings with tenants to discuss their debt at Lamberts office
Liaising with former management property companies
On the Corporate ledger chasing by telephone, email and reminder letters
Some high profile clients and contacts within the banking industry
Monthly statements
Monthly surveyor’s arrears reports emailed to each surveyor with comments on debts
Aged debt exported into Excel for general information
Monthly meetings with CEO to report on progression of all debts
Processing of credit notes on sage
Introduction of credit note request system
Support to FC with regards to information on Bacs remittances and allocation.
Liaising with Solicitor regarding issuing of LBA;s
Issuing credit reports
Internet searches, company reports from Dunn & Bradstreet, Experian.
Employer: Exclusive Moves Solutions Storage and relocation specialist
(6 month contract)
Dates: July 2008 to November 2008
Post: Credit Control/Sales Ledger Management
CLIENTS
B2B, Private Individuals
Responsibilities: Collection of outstanding debts by telephone, letters and e-mail at Directorship level
Daily inputting cheques and BACS payments onto sales ledger
Administration and filing for sales ledger records
High query resolution liaising with customer services and sales
Responding to customer queries by letter or email
Trade references
Updating of query log weekly for information to Managing Director and various staff via email
Preparation and posting of monthly statements
Monthly preparation and posting of chase letters from Sage
Administration of new accounts
Allocation of cash received
Allocation of bacs from bank statement via internet daily
Entries of cash received daily in Excel (cash book)
Bank reconciliation daily for month end figures
Monthly statements by post and email
Krypto Security alarm Company
Dates: Feb 2007 to May 2008
Post: Credit Controller/Sales Ledger management
CLIENTS
Housing Associations, Supermarket chains (Morrisons etc) Schools. Private Individuals
Responsibilities:
Daily chasing of debts by telephone, reminder letters and e-mail, for ledger amounts from £80,000 to
£250,000
Dealing at all levels including Directorship and Procurement
Collection of termination invoices separate to main ledger
Monthly cash forecasts to CEO
Administration of Credit/Debit card payments taken over the telephone
Credit checks on customers via various credit companies via the internet
Call back reports run daily, customers called and report updated
Sales ledger posting and allocation of monies received
Processing of credit notes
Various Excel spreadsheets
Liaison with relevant departments
Client visits to assist I disputes and to bring them to a satisfactory conclusion, as required
Monthly statements and reminder letters as appropriate

3. Preparation of customer accounts for the instigation of legal action
On line directions to solicitor for LBA’S
Written responses back to court from customer defence
Morgan Brookes Plc – Office Solutions
Dates: April 2005 to January 2007
Post: Credit Controller
CLIENTS
B2B, Blue chip companies
Responsibilities: Daily collection of debts approximately £2,000 to £250,000 By
telephone email fax.
Dealing at Directorship level
Direct Debit processing using a third agency
Daily banking of cheques
Monthly reports on Excel showing relevant outstanding debts and payments received for that month
Daily reports to Sales Director giving information on outstanding queries
Weekly debt meetings with Managing Director and Finance Director
High amount of query resolution in liaison with directors and sales department
Introduction of validation of current invoices
High customer service promoted connected to discussions on payment plans
Liaising with company solicitor and collation of documents sent in the process of chasing
Collection of Service Agreement Termination Invoices (pro-forma)
Customer visits made to assist the customer wherever possible, to initiate prompt payment and to resolve
existing queries.
New company acquisition by the MD on a new company given to me for collection and supervise other
credit controller. My role being to keep the MD informed on collection of all debts.
Welbeck Steel Service Centre (Temp contract)
Dates: February 2000 to February 2005
Post: Credit Controller/Sales Ledger Management
CLIENTS
Steel wholesales, UK and foreign Clients
Responsibilities: Collection of debts ranging from, £10K to £1.2M for UK
France and USA.
Overseeing all client orders for credit status
Dealing with accounts personnel and some directorship level.
Management daily of sales ledger using SAP
Adjustment of credit limits daily
High query resolution
Monthly forecast to FD
Maintenance of query log in Excel
Preparation of reports and monthly statements
Production of weekly reports for attention of the Finance Director
Operation of diary to log customer calls relating to all debts
Systems used: Industry package (GPAO) Inc email SAP, Excel
GKN KWIKFORM 1992 to 1999
Credit controller References still available