Background I have Thirteen years of experience in assisting and resolving issues for customers on a face to face basis. This includes four years of working as a manager in the employment manager in Moscow, Russia. In my work duties I was matching job applicants with employers to mutual satisfaction. The applicants should have the skill and experience level adequate for the position. Urgent situations occasionally came up which had to be resolved in a short time. I liked this work since I had a direct possibility to help both the job-seekers and those in need of help. One year of work as an organizer in the Art House was very rewarding. And one of the most exciting and interesting engagements was my work in a media company where I was managing a group of 25 people. I had to define tasks and supervise their execution as new material became available. Also, control of the quality and accuracy of translations. Assignment of tasks to video producers and supervision of their work. We had a very enthusiastic and friendly team. With my children reaching a school age I started doing a lot of voluntary work in schools practically on a daily basis. This includes elementary, middle, and now high schools. During six years I held a position of a vice president of parents association. I also was the chief of the group of planning and executing events at the local homeowners association. With a budget of 2K I managed to organize four events for the families from 250 households. Also, on my initiative several chess clubs were organized at my town of Wadsworth OH, including competition events. One of my goals was to teach chess to the junior students. In the process of achieving it I found an innovative way of effective teaching. Children showed a remarkable progress in learning the game already during first sessions. While performing the duties of chess instructor I myself learned and adopted the theory of inventive problem solving (TIPS). My approach to the problem is in persistence and to reach a goal through innovation and efficiency.