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Enhancing Global Competitiveness
TOC-Lean-Six Sigma Way
Workshop Objectives
 Create awareness of changing needs of global market
Introduce the new approach to enhance Global competitiveness
Provide effective technique to select Competitiveness
Improvement Projects
Develop knowledge and skill to manage Cost Reduction, Quality
Improvement Projects based on TLS (TOC-Lean-Six Sigma)
Techniques
Enhancing Global Competitiveness
TOC-Lean-Six Sigma Way
1.Goal of the
Organization?
Goal of the Organization
What is ultimate
Goal of a
Business
Organization ?
The ultimate Goal of Organization is….
Case Study: Growth of Steel industry
India: 1.0 Million Ton
China: 0.5 Million Ton
 1950: Steel production
- India: 1.0 Million Ton
- China: 0.5 Million Ton
 2008: Steel production
- India: 55.1 Million Tons
- China: 502 Million Ton
Global Steel Production
What makes China the market leader?
The key to Market Leadership?
 Quality
 Speed of delivery
 Experiences of customer
(during all transactions)
 Cost
Yardsticks to measure
Global Competitiveness?
The challenges before Management?
 Improve QUALITY
 Accelerate Speed
(Reduce Lead Time )
 Enhance Customer Value
 Reduce COST
What are the products made by your
Co.?
How competitive are your products in
Global market?
What’s your market share in Domestic &
Global market”
Can you remain globally competitive with
the current way of business
management?
What’s Global Competitiveness of your
Company’s Products?
Does your business suffers from . .  
 Higher cost compared to competitors
 Poor on-time delivery performance
 Long production lead-times
 High WIP and/or finished goods inventory
 Poor cash flow
 High overtime
 Lots of expediting and rescheduling
 Customer complaints
 Reluctance to take on new business
. . . then chances are good that your organization's constraint is the way that production (or
a production-like operation) is managed. If this is the case, then you will benefit from
investigating and implementing a constraint-based method of production management.
Assess the current status of your Co!
A problem cannot be solved
with the same consciousness
that created it.
- Albert Einstein
How to meet the Business Challenges?
Enhancing Global Competitiveness
TOC-Lean-Six Sigma Way
2.A new way of Thinking:
Theory of Constraints
What is The Theory of Constraints?
Developed by a Physicist
Eliyahu Goldratt
TOC is:
 Thinking Tool
 Not a set of solutions
 Focus for Change
 Whole systems approach
 Simple common sense steps
Theory of Constraints
“The core idea in the Theory of Constraints
is that every real system such as a profit-making
enterprise must have at least one constraint”.
What is TOC?
“There really is no choice in the matter.
Either you manage constraints or they
manage you. The constraints will
determine the output of the system
whether they are acknowledged and
managed or not”
How does TOC help companies?
 Focusing improvement efforts where they will have
the greatest immediate impact on the bottom line.
 Providing a reliable process that insures Follow
Through!
Finding the Focal Point
Before a company can properly
focus, one necessary condition is
that they answer the following
question:
 What is the Goal of a Business
Enterprise?
The Goal?
 To make more money now and in the future!
Measuring Progress
Once the Goal is identified, one necessary condition to
success in achieving the goal is to identify which
measurements will be used to judge progress.
What measurements should we use?
Conventional Wisdom
 Net profit?
 Efficiency?
 Utilization?
 Return on Investment?
 Cash Flow?
“Are you using the right measurements?”
What measurements should we use?
TOC Wisdom
 Throughput
 Inventory
 Operating Expense
Throughput (“T”)
The rate at which the system generates money through
sales. (Or, the money coming into the organization.)
 Building inventory is not throughput
 Only $ generated by the system get counted; e.g., raw
materials and purchased parts are not throughput.
 T = Selling Price - Materials
Inventory (“I”)
All the money the system has invested in purchasing
things which it intends to sell.
 Inventory is a liability (not an asset)
 Raw materials, work in process, finished goods and
scrap are “I”
Operating Expense (“OE”)
All the money the system spends in order to turn
inventory into throughput.
 All employee time is “OE” (direct, indirect,
operating, etc.)
 Depreciation of a machine is “OE”
 Operating supplies are “OE”
Where should we focus?
 Decreasing Operating Expense?
 Decreasing Inventory, or
 Increasing Throughput ?
Focus Priority Why?
#1
#2
#3
Exercise:
What is your Focus Priority & Why?
Chain Analogy
Marketing Bidding Purchasing Production Finishing Shipping
 A company can be compared to a chain. The businesses
activities are a “chain” of dependent events.
 For example; we don’t ship parts until they are packaged,
and we don’t package parts until they are manufactured,
etc.
Chain Analogy (continued)
Conventional Wisdom believes that…
Improvement of any link is an improvement to the chain.
Organizational improvement is the sum of the local
improvements.
Primary Measurement: Link Weight
Result: Every link wants/needs more resources all the time
Chain Analogy (continued)
Throughput Wisdom Approach believes that…
 Most of the improvements of most links do not improve
the the chain.
 Organizational improvement is NOT the sum of the local
improvements.
 Primary Measurement: Chain Strength
 Result: Resources are channeled to the weakest link
Chain Analogy (continued)
Marketing Bidding Purchasing Production Finishing Shipping
“Think Holistically. Take only those specific actions
that will strengthen the chain.”
Focus scarce resources on the constraint
Management & Resources
The “Conventional Wisdom” The “Throughput Wisdom”
Prime measurement:
Link Weight
 Any improvement of any link is
an improvement of the chain.
Organizational improvement =
sum of local improvements.
Prime measurement:
Chain Strength
Most improvements of most links
do not improve the chain.
Organizational improvement =
improvement in the constraint(s).
Conventional World vrs.
Throughput World
The “Conventional Wisdom” The “Throughput Wisdom”
Decreasing “OE” is definitely
#1 because we have relatively
high control of our expenses.
Increasing “T” is
unquestionable #1 because
it has the greatest potential
impact on the bottom line
Where should we focus?
Shifting Paradigms
New Priority
# 1: Increase T
# 2: Decrease I
# 3: Decrease OE
Throughput World
Current Priority
# 1: Decrease OE
# 2: Decrease I
# 3: Increase T
Conventional World
TOC Question...
 How do you manage a company in a world
where increasing Throughput is the #1
priority, reducing Inventory is #2, and
reducing Operating Expense is a tactic
only after serious efforts at #1 and #2?
TOC Summary
The theory of Constraints is about 2 things
 Focus
 Follow Through
TOC Summary: Focus
 A company must first know its Goal
 Then it must identify the thing(s),
the constraint(s), that are limiting
the level of achievement of that
Goal.
TOC Summary: Follow Through
The Process of On Going Improvement
 Identify the Constraint
 Find out the Root cause of Constraint
 Develop Solutions to eliminate the cause
 Implement the solution
 Resolve the constraint
Enhancing Global Competitiveness
TOC-Lean-Six Sigma Way
3.LEAN
a new approach to
Cost Reduction
What makes your products Costlier?
A B
Profit Margins
Who Controls the
Selling Price?
Company A : 5%
Company B : 10%
Selling Price
What do we do in our processes?
Marketing Bidding Purchasing Production Finishing Shipping
 In any business activity at any
moment of time, either we are adding
Value or creating Waste
What makes Your Products Costlier?
Cp Cp
P
P
Profit
= Cost of Product + Cost of Waste
Ex-factory
Cost
makes the
Products Costlier?
Cw
Cw
Selling Price
Ex-Factory
Cost
Ex-Factory
Cost
How to increase the Profit?
C/o
Waste
Waste
P
Cost
of
Product
Waste
P
Cost
of
Product
W
Selling
Price
Demystifying the Business
Process!
Genesis of Waste
Business as a Supply chain
Supply chain:
a link of Business Processes
Marketing Bidding Purchasing Production Finishing Shipping
Every process is a Black Box
Resources to produce and supply
Products
1. Materials
Products
4. Methods
2. Machines
3. Men
Resources to design & deliver Services
1.Information
4.Processes
(Office Procedures)
Services
2.Assests
(Office facilities)
3. People’s
Knowledge &Time
Four Basic Operations
1.Retention
2.Transportation
3.Processing
4.Inspection
1. Materials
Products
2. Machines
3. Men
In each operation we either Add Value or..
Value
2.Machines
Value:a capability provided to a customer at the right time at
an appropriate price, as defined in each case by the customer
1. Materials
Products
add value or Generate WASTE
Waste
2.Machines
“Muda”: Any business activity that absorbs resources, but adds no value
1. Materials
Products
1. Over production
2. Inventory
3. Defects/rejection/rework
4. Waiting
5. Inappropriate Processing
6. Unnecessary Motions
7. Transporting
8. Untapped human Potential
Where do you add Value?
1.Retention
2.Transportation
3.Processing
4.Inspection
1. Materials
Products
2. Machines
3. Men
Waste (“muda” in Japanese) is
‘anything other than the minimum
amount of equipment, materials,
parts, space, and worker’s time,
which are absolutely essential to
add value to the product.’
- Shoichiro Toyoda
Founder, Toyota
What is Muda (Waste)?
1. Waste of Overproduction
 Producing more than
requirement, before time
or faster
 Produced to compensate
loss in production due to
absenteeism, equipment
break down, higher
rejection rate,
inconsistency in operation
 Instead of eliminating the
root cause companies go
for overproduction
2. Waste of Inventory
 More than the required stock of
finished product, work-in process
and raw materials do not add
any value
 They add cost of operation by
blocking more money, increased
requirement of transportation,
storage and handling
3. Waste of Defects
 Defects or rejects interrupt
production and require expensive
rework
 Rejects have to be scrapped
 Defective products may damage the
tools and jigs installed on machines
4. Waste of Waiting
 Muda of waiting occurs when the
hands of the operator are idle
 Operator’s work is put on hold because
of line imbalances, lack of parts, or
machine downtime or operator
monitoring the machine when machine
is adding value to the job
5. Waste of Processing
 Sometimes inadequate technology or design leads to
muda in processing
 Unproductive striking of the the press, de-burring of the
product, machine idling cause muda
6. Waste of Motion
 Any motion of a person’s
body not directly related
to adding value is non
productive
 Any action such as lifting
or carrying a heavy
object, should be avoided
7. Waste of Transport
 Transport is an essential part of operations, but
moving materials and products add no value
 Any process physically distant from main line adds
muda of transport
 Use of conveyors, fork lifts, trucks and other transport
system has to be minimized
8.Waste of Untapped Human Potential
 The purpose of efficient system is
“to create thinking people” but most
organizations don’t use thinking
power
 No involvement in decision making
 Not utilizing experience of people
for improvement
 Example : Not using creative brain
power of employees, not listening,
thinking that only managers have
idea worth pursuing
Wastes appear in the following forms:
 Defective materials
 Wasted materials
 Excess consumption
 Unwanted inventory
 Demurrage
 Downtime of machines
 Unutilized capacity
 Productivity Loss
 Waiting time
 Yield loss
 Re-work
 Defective products/scrap
 Downgraded products
 Un-recovered bye- products
 Returned Material
 Warranty Claims
 Complaints
 Cancelled orders
 Excess transportation cost
 Delayed delivery
 ………………………….
Production Process Waste
Waste Category Production Process Waste Example
Overproduction Early delivery, producing more than demand, producing without
order
Inventory Unsold items, High inventory, Excess safety stock
Defect Scrap, Rework, Defective items, Nonconforming actions, errors
Waiting Idle operators, Slow speed, Late delivery, Excessive queue,
Machine down, Material not available
Inappropriate
processing
Un necessary steps in process, number of approvals, making
mandatory non value adding reports
Excess Motion Too much worker movement,Walking to/from copier, central filing,
fax machine ,Bending, excessive walking
Transportation Multiple handling, Fork lifts, Conveyors
Office Process Waste
Waste Examples
1. Over
production
Processing of non-priority purchase requests Causes long
lead times, downstream shortages
2. Waiting Paper not reached, Machine busy, Person not available
3.Transportation Transport of files, documents, equipment etc.
4.Over
processing
Doing more work than necessary: You don’t know what
customer wants, Allowing the NVA work to creep in process
5.Inventory physical pile of forms, pending e-mails, caller on hold, people
standing in line
6. Motion Too much worker movement, Poor office layout,
Ergonomically wrong designed furniture
7.Defects Missing information, Missing deadlines, Operator given
incorrect version of documents
8. Untapped
human potential
No suggestion system. No encouragement for innovation and
improvement
Exercise: Identify waste
 You have been hired by a Tea
Stall to eliminate waste from their
business processes. As per the
customers complaints, they have
to wait for 15 minutes to get Tea,
whereas in competing Tea Stall it
is delivered in five minutes. Shop
owners is having relatively lower
profit margin also.
 Draw a process map from order
taking to delivery of tea and
identify the types of waste
generated in the processes
Cost of Waste : Sigma level & Competitiveness
Sigma
Level
Defect Rate
PPM
Cost of
WASTE
(of Turnover)
Competitiveness
6 3.4 < 10%
5 233 10 - 15%
4 6210 15 - 20%
3 66807 20 - 30%
2 308537 30 - 40%
1 690000 > 40%
Industry
Average
Non
Competitive
World Class
15 - 30%
WASTE
1. Detect Waste
2. Eliminate Waste
3. Prevent Waste
How to Reduce Cost?
How to improve
Business Performance- the Lean way?
 Specify value from the standpoint of
customer (do they want goods and
services or an effective solution to
their problem?)
 Identify the value stream for each
product and remove wasted activities
 Make the value flow towards the
customer as quickly as possible
 Only at the pull of the customer
 Pursue perfection in the above four
steps
Enhancing Global Competitiveness
TOC-Lean-Six Sigma Way
4.Strategy for
Cost Reduction
Initiatives
Case Study
Nippon Autocomp Ltd
The CEO of company called all managers,
analyzed the situation and observed that there
has been 25% drop in business during last year
and 21% and 18 % in preceding two years.
Nippon Autocomp Ltd (NAL) is a producer of Fuel Tank
Brackets for leading automobile manufacturers.
It is operating since 1980, obtained ISO 9001 certificate in year
2002 & commanded a good market share till year 2005. With
the entry of global players in Indian market, since last few
years NAL started loosing business due to tough competition.
NAL: Reasons for Business drop
The CEO of company appointed a committee of HODs to find out the reasons of
business decline and to select an appropriate Improvement Methodology to
enhance the performance in a period of six months
The committee gone through records of last 3 years, interacted with clients, and
all concerned persons and arrived to a conclusion that NAL’s business declined
mainly due to two reasons:
-Higher cost of production & Longer lead time
The quality of NAL products were acceptable to customers but it’s prices were
5 – 7 % higher than competitors.The customers demand a lead time of 10 days,
whereas current lead time of NAL is 30 days
Committee decided to go for Radical Cost Reduction Intervention
Now your group has been selected as Consulting Team to facilitate
Performance Improvement in NAL, with clear objective; to reduce cost & lead
time within six months
•How would you make it happen?
NAL: Process Information
 Customer demand: 265 Brackets/day.
 Ex factory Price of Bracket : Rs.3000 per piece
 Plant operation 5 days/week, 8 Hrs/day, 50 weeks/yr
 Main Raw Material (for one Bracket): Steel plate ( 6mm
ThickX500mmX1000 mm) Weight: 30Kg, Cost Rs.900
 Process yield: Stamping- 95%, Welding- 90%, Deburring-
99%, Assembly-98%, Overall:Finished product to Input -
60% (by weight). Loss in form of scrap, trims, defectives.
 Industry Benchmark of overall yield:95%
 Inventory: Raw Material-10 days, Stamping-5425 pcs,
Welding-1400 pcs, Deburring -1225, Assembled : 0
NAL Process Data
Parameters Stamping Welding De-
burring
Assembly
Yield 95% 90% 99% 98%
Inventory R Mtl: 10 Shift
Finished:5425 Pcs 1400 Pcs 1225Pcs --
M/c Breakdown 30 Mnts/Shift 30 Mts/S 70 Mts/S 15Mts/S
Changeover Time 4 Hrs/3 Shift 10 Mts/S -- 5Mts/S
Lunch Break 30 Mts/S 30 mts/S 30 Mts/S 30 Mts/S
Cost of Inventory RMtl: Rs.900/Pc
FP; Rs.1000/Pc Rs.1500/ Pc Rs.1600/Pc Rs.2500/Pc
Machine Idle Cost Rs.6000/Hr Rs.6000/Hr Rs.6000/Hr Rs.6000/Hr
 Form a Team of 5 Consultants, brainstorm and develop
step by step approach to make NAL competitive through
Radical Cost Reduction (TLS) intervention
 Evolve strategy for reduction of Cost & Lead Time in NAL
 Present your findings in the following steps:
- Step 1,2,3…: Activities & Deliverables
- Strategy deployment schedule
Develop strategy, Not Solutions
Exercise : Strategy Development
Activities/Steps Deliverables
1.
2.
3.
4.
5.
6.
Strategy:
To Reduce Cost & Improve Delivery
Activity 1 2 3 4 5 6
1.
2.
3.
4.
5.
6.
Radical Cost Reduction
Intervention Schedule
Months
Steps Deliverables
1. Awareness of new Technique Mindset Change
2. Constraint Diagnosis Constraints in the system
3. Project Selection Projects for Improvement
4. Project Team Training Problem Solving Competency
5. Solution Development Improvement Action Plan
6. Implement Solution Reduced cost & Lead Time
Strategy to
Reduce Cost & improve Delivery
Activity 1
Month
2
Month
3
Month
4
Month
5
Month
6
Month
1. TLS Awareness Programs
2. Constraint Diagnosis
3. Project Selection
4. Project Team Training
5. Solution Development
6. Implement Solution
Radical Cost Reduction
Intervention Schedule
Enhancing Global Competitiveness
TOC-Lean-Six Sigma Way
5.Change
Management
The Law of Mind
 If you always do what you
have always done, you will
always get what you have
always gotten.
 If you want to bring
change in the cost, you
have to make changes in
causal factors.
 You have to Manage
Change
Change Management
1. What to change ?
(identification of problems)
2. What should be the content
of change? (developing
solutions)
3. How to make change
happen? (implementation of
solution)
4. How to sustain the change?
(cultural transformation)
Change Management - Overview
Change
Management
Objective Tool Activity
What to
change?
Identification of
Constraints?
TOC- Lean:
Diagnosis, VSM
Detection of
Waste
What should be
the content of
change?
Detailed
investigation &
solution
development
Lean -Six Sigma:
Define- Measure-
Analyze
Identification of
root-cause of
waste
Making change
happen!
Implementing
solutions
Lean -Six Sigma:
Improve
Elimination of
root-cause of
Waste
How to sustain
change?
Holding the gain Lean -Six Sigma:
Control
Prevention of
waste
Enhancing Global Competitiveness
TOC-Lean-Six Sigma Way
6.What to Change?
Select
Cost Reduction (or Quality
or Delivery Improvement)
Projects
Cost Reduction Projects
 Cost reduction is a change management activity
 The very first step of change management is to discover
“What to Change”?
 Change has to be done project-by-project
 How to select cost reduction project has to be a scientific and
objective activity.
 Criteria for selection of project is “that one, which is impacting
maximum on bottom-line”
 Such projects can be identified through a unique diagnostic
workshop based on the principles of “Theory of Constraints
(TOC) and Lean”
 We have to begin cost reduction activity through
“Constraint Diagnosis”
Waste are symptoms of Problems
Raw Materials
Information
Products
Services
1. Over production
2. Inventory
3. Defects
4. Unnecessary Motions
5. Inappropriate Processing
6. Waiting
7. Transporting
8. Untapped Human Potential
What Causes Waste?
Retention
Transportation
Processing
Inspection
Raw Materials
Product
s
1. Over production
2. Inventory
3. Defects
4. Unnecessary Motions
5. Inappropriate Processing
6. Waiting
7. Transporting
8. Untapped Human Potential
Constraints
 Constraints cannot be
perceived as good or bad
 There cannot be a constraint-
free world.
 Constraints are Facts of Life
 Constraints are opportunities
for improvement
For the continuity of business & Growth of
organization, Constraints must be resolved in time.
What is Constraint?
Process-1
 The weakest Link of your Business Process Chain
Process-2 Process-3 Process-4 Process-5 Process-6
Cutting Fabrication Assembly Finishing
Packaging
Shipping
Supplier
Customer
60 U/D 60 U/D 40 U/D 70 U/D 60 U/D
Example: A steel door fabrication company. Raw materials: steel
sections and sheets. Output: fnished steel doors
Maximum Throughput of Value Stream: ? Units/Day
Rate at which a system converts it’s inventory into money
Throughput of a Business System
Cutting Fabrication Assembly Finishing
Packaging
Shipping
Supplier
Customer
60 U/D 60 U/D 40 U/D 70 U/D 60 U/D
Throughput of Value Stream: 40 Units/Day
Any system can produce only as much as
It’s critically constrained processes
Constraint
Constraint of Business System
Steps to identify
waste and discover constraints!
1. Divide the Organization in to network of Business
Processes
2. Develop process map
3. Identify all types of wastes generated in each business
process
4. Measure the quantum of waste generated in each process
5. Evaluate the economic value of waste
6. Determine the saving potential
7. Compile the waste assessment report
8. Identify & prioritize the areas of constraints
9. Select cost reduction projects
Enhancing Global Competitiveness
TOC-Lean-Six Sigma Way
7.Constraint
Diagnosis
Areas of constraints resulting to waste?
Manufacturing Process:
In your factory, waste
may be related to:
5M+Q+S
 Material
 Machine
 Method
 Man
 Management
 Quality &
 Safety
Areas of constraints resulting to waste?
Office Process:
Office Waste are
related to:
 Information
 Asset
 Process
 People
Process Mapping
Process map is means of
Systematical diagnostic
activity and information flow.
To prepare Process Map:
 Establish the process boundaries
 Observe the process in operation
 List the outputs, customers, and their
key requirements
 List the inputs, suppliers, and your
key requirements
Process-1 V
W
Process-2 V
W
Process-3 V
W
Process-4
W
Product
V
Input
Macro level Process Map
Identify the waste generated at each process/process step
Process-1 V
W
Process-2 V
W
Process-3 V
W
Process-4
W
Product
V
Input
Micro level Process Map
Step-1 V
W
Step-2 V
W
Step-3 V
W
Input Output
Identify the waste generated at each process/process step
How to identify Waste?
Process-1 Process-2 Process-3 Process-4
Material
Machine
Method
Men
Managmt.
Quality
Safety
Type of
Waste
Identify the source of data
Sources of data:
 Production report
 Quality performance reports
 Cost sheets
 Customer complaints
 Audit reports
 Breakdown reports
 Maintenance records
 Warranty claims
 Shipping documents
 Customer orders
 ………………………
Data collection plan
 What data is required?
 Where the data is
available?
 Who should collect?
 When?
 How?
 Formats?
Quantum of waste?
 Identify the types of waste
 Develop metrics for
measuring the quantum of
waste
 Collect the quantum of
waste generated during
last 12 months period
Evaluate the Cost of Waste
 Identify the waste
 Decide its measurement unit
 Calculate the cost (loss) per
unit
 Evaluate the financial
impact during last 12
months period
Compile the data to identify the
constraints
 Compile the data in order of
their impact on bottom line
 Identify the areas of
constraints causing waste
(Material, Machines,
Methods/Process., People
etc.)
 Prioritize the Constraints to
be resolved on priority basis
Cost Reduction Project Selection
Waste Unit of
Measurement
Quantity
( per Annum)
Economic
Value
Priority
Process:_________________________________________
Selection of projects
 Decide what projects to
be taken up for Cost
reduction /Improvement?
 Criteria for selection:
- Customer satisfaction
- Competitiveness
- Profitability
 Get approval of
management
 Form project teams
 Decide the start &
completion dates
 Do it!
Exercise: Select Cost Reduction Projects
1. Draw NAL process map
2. Identify the types of waste generated in each
process
3. Quantify the waste generated per annum
4. Estimate the annual cost of waste based on
available information
5. Select cost reduction projects to be taken up by
your team
Exercise : Draw NAL Process Map
List of Waste
Waste Unit of
Measurement
Process:_________________________________________
Cost Reduction Project Selection
Waste Unit of
Measurement
Quantity
( per Annum)
Economic
Value
Priority
Process:_________________________________________
Enhancing Global Competitiveness
TOC-Lean-Six Sigma Way
8.Value Stream
Mapping
Value Stream Mapping
•Value stream mapping is one of the most powerful tool to
identify the problems which are causing higher cost, poor
quality and longer lead time.
•Conduct the Value Stream Mapping of the Bracket
production value stream
NAL: Production Process
•Production processes:
-Stamping,
-Spot Welding,
-De-burring,
-Assembly & shipping
•Process Metrics
-Cycle Time (C/T)
-Changeover Time (C/O)
-Equipment Reliability (Rel.)
-Fist Pass Yield (FPY%)
-Inventory
-No. of Operators
Customer Demand Rate
Calculate TAKT Time
 One shift operation
 Time 8 HrsX60= 480 Mts
 Lunch break: 30 Mts
 Tea Breaks 2X10 Mts: 20 Mts
 Production Meeting: 5 Mts
 Changeover time: 5 Mts
 Net available time: 420 Mts
 Demand rate: 265 Brackets/day
 TAKT Time: 420 Mts/ 265 Pcs/day = 95
Seconds
TAKT Time
Indian
Car Co
.
Daily
Bharat
Strips
Weekly
Stamping Spot Weld Deburr Assemble
C/T=1 sec
C/O= 4 hrs
Rel.= 98%
FPY = 95%
C/T=39 sec
C/O= 11 min
Rel.= 99%
FPY = 90%
C/T=17 sec
C/O= 0 min
Rel.= 80%
FPY = 99%
C/T=48 sec
C/O= 5 min
Rel.= 100%
FPY = 98%
=1 =1 =1 =2
Shared
2 Weeks 5,425 1,400 1,225
Prod Ctrl
MRP
Monthly
Weekly
30/60/90
Forecast
Weekly
Weekly Schedule
Daily
5300 pcs/mo.
265 pcs/day
10 days 20.5 days 5 days 4.5 days
1 sec 39 sec 17 sec 48 sec 105 sec
40 days
I
I I I
Current State Value Stream Map
Indian
Car Co
Daily
Bharat
Strips
Weekly
Stamping Spot Weld SW/Deburr/Assemble Assemble
C/T=1 sec
C/O= 4 hrs
Rel.= 98%
FPY = 95%
C/T=39 sec
C/O= 11 min
Rel.= 99%
FPY = 90%
C/T=17 sec
C/O= 0 min
Rel.= 80%
FPY = 99%
C/T=48 sec
C/O= 5 min
Rel.= 100%
FPY = 98%
=1
=4
Shared
3 Days
Prod Ctrl
MRP
Monthly
Daily
30/60/90
Forecast
Weekly 7,000 pcs/mo.
350 pcs/day
3 days 2 days 2 days
1 sec
91 sec
7 days
2 Days 2 Days
90 Sec
L/T 2 days
Daily
Schedule
C/O
C/O
C/O C/T
Future State Value Stream Map
Project Selection
Major factors for Higher
Cost
Cost Reduction
Projects
Time
Schedule
Stamping unit
Changeover time too
high
4 Hrs Reduce Changeover
time of Stamping unit
First Pass yield of
Stamping unit too low
90 % Improve quality of
stamping process
Reliability of De-burring
unit low
80 % Improve equipment
availability of de-
burring
Inventory too high 10700 Reduce Inventory
Value Stream Improvement Plan
Parameters Before Lean After Lean
Lead Time 40 days 7 days
Cycle Time 105 Sec 91Sec
Inventory 10,700 Pcs 1855 Pcs
Kaizen Events:
• Reduce stamping changeover
time
• Improve deburring reliability
• Improve spot wel quality
Other Lean actions:
• Operators multi-skill training
• Flexibility
• Reduce defects
Nippon Autocomp Ltd.
Impact after Lean Six Sigma Projects
Exercise: Select a Cost Reduction Project
from your functional area
 Write down brief description related to your process and
products/services
 Draw a process map and identify the waste generated
 Quantify the waste
 Assess the economic impacts of waste
 Select one of the problems from your process
 Title of your Project: ………………………………
Co. Description:
Products/Services,
Turnover
Selected Process:
Description
Process Map
Waste Generated
Quantity of Waste
(per year)
Economic Impact
of Waste
(per year)
Selected Project
Exercise: Select a Cost Reduction Project
from your process / organization

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Enhancing Global Competitiveness Through TOC-Lean-Six Sigma

  • 2. Workshop Objectives  Create awareness of changing needs of global market Introduce the new approach to enhance Global competitiveness Provide effective technique to select Competitiveness Improvement Projects Develop knowledge and skill to manage Cost Reduction, Quality Improvement Projects based on TLS (TOC-Lean-Six Sigma) Techniques
  • 3. Enhancing Global Competitiveness TOC-Lean-Six Sigma Way 1.Goal of the Organization?
  • 4. Goal of the Organization What is ultimate Goal of a Business Organization ?
  • 5. The ultimate Goal of Organization is….
  • 6. Case Study: Growth of Steel industry India: 1.0 Million Ton China: 0.5 Million Ton  1950: Steel production - India: 1.0 Million Ton - China: 0.5 Million Ton  2008: Steel production - India: 55.1 Million Tons - China: 502 Million Ton
  • 8. What makes China the market leader?
  • 9. The key to Market Leadership?
  • 10.  Quality  Speed of delivery  Experiences of customer (during all transactions)  Cost Yardsticks to measure Global Competitiveness?
  • 11. The challenges before Management?  Improve QUALITY  Accelerate Speed (Reduce Lead Time )  Enhance Customer Value  Reduce COST
  • 12. What are the products made by your Co.? How competitive are your products in Global market? What’s your market share in Domestic & Global market” Can you remain globally competitive with the current way of business management? What’s Global Competitiveness of your Company’s Products?
  • 13. Does your business suffers from . .    Higher cost compared to competitors  Poor on-time delivery performance  Long production lead-times  High WIP and/or finished goods inventory  Poor cash flow  High overtime  Lots of expediting and rescheduling  Customer complaints  Reluctance to take on new business . . . then chances are good that your organization's constraint is the way that production (or a production-like operation) is managed. If this is the case, then you will benefit from investigating and implementing a constraint-based method of production management. Assess the current status of your Co!
  • 14. A problem cannot be solved with the same consciousness that created it. - Albert Einstein How to meet the Business Challenges?
  • 15. Enhancing Global Competitiveness TOC-Lean-Six Sigma Way 2.A new way of Thinking: Theory of Constraints
  • 16. What is The Theory of Constraints? Developed by a Physicist Eliyahu Goldratt TOC is:  Thinking Tool  Not a set of solutions  Focus for Change  Whole systems approach  Simple common sense steps
  • 17. Theory of Constraints “The core idea in the Theory of Constraints is that every real system such as a profit-making enterprise must have at least one constraint”.
  • 18. What is TOC? “There really is no choice in the matter. Either you manage constraints or they manage you. The constraints will determine the output of the system whether they are acknowledged and managed or not”
  • 19. How does TOC help companies?  Focusing improvement efforts where they will have the greatest immediate impact on the bottom line.  Providing a reliable process that insures Follow Through!
  • 20. Finding the Focal Point Before a company can properly focus, one necessary condition is that they answer the following question:  What is the Goal of a Business Enterprise?
  • 21. The Goal?  To make more money now and in the future!
  • 22. Measuring Progress Once the Goal is identified, one necessary condition to success in achieving the goal is to identify which measurements will be used to judge progress.
  • 23. What measurements should we use? Conventional Wisdom  Net profit?  Efficiency?  Utilization?  Return on Investment?  Cash Flow? “Are you using the right measurements?”
  • 24. What measurements should we use? TOC Wisdom  Throughput  Inventory  Operating Expense
  • 25. Throughput (“T”) The rate at which the system generates money through sales. (Or, the money coming into the organization.)  Building inventory is not throughput  Only $ generated by the system get counted; e.g., raw materials and purchased parts are not throughput.  T = Selling Price - Materials
  • 26. Inventory (“I”) All the money the system has invested in purchasing things which it intends to sell.  Inventory is a liability (not an asset)  Raw materials, work in process, finished goods and scrap are “I”
  • 27. Operating Expense (“OE”) All the money the system spends in order to turn inventory into throughput.  All employee time is “OE” (direct, indirect, operating, etc.)  Depreciation of a machine is “OE”  Operating supplies are “OE”
  • 28. Where should we focus?  Decreasing Operating Expense?  Decreasing Inventory, or  Increasing Throughput ?
  • 29. Focus Priority Why? #1 #2 #3 Exercise: What is your Focus Priority & Why?
  • 30. Chain Analogy Marketing Bidding Purchasing Production Finishing Shipping  A company can be compared to a chain. The businesses activities are a “chain” of dependent events.  For example; we don’t ship parts until they are packaged, and we don’t package parts until they are manufactured, etc.
  • 31. Chain Analogy (continued) Conventional Wisdom believes that… Improvement of any link is an improvement to the chain. Organizational improvement is the sum of the local improvements. Primary Measurement: Link Weight Result: Every link wants/needs more resources all the time
  • 32. Chain Analogy (continued) Throughput Wisdom Approach believes that…  Most of the improvements of most links do not improve the the chain.  Organizational improvement is NOT the sum of the local improvements.  Primary Measurement: Chain Strength  Result: Resources are channeled to the weakest link
  • 33. Chain Analogy (continued) Marketing Bidding Purchasing Production Finishing Shipping “Think Holistically. Take only those specific actions that will strengthen the chain.” Focus scarce resources on the constraint Management & Resources
  • 34. The “Conventional Wisdom” The “Throughput Wisdom” Prime measurement: Link Weight  Any improvement of any link is an improvement of the chain. Organizational improvement = sum of local improvements. Prime measurement: Chain Strength Most improvements of most links do not improve the chain. Organizational improvement = improvement in the constraint(s). Conventional World vrs. Throughput World
  • 35. The “Conventional Wisdom” The “Throughput Wisdom” Decreasing “OE” is definitely #1 because we have relatively high control of our expenses. Increasing “T” is unquestionable #1 because it has the greatest potential impact on the bottom line Where should we focus?
  • 36. Shifting Paradigms New Priority # 1: Increase T # 2: Decrease I # 3: Decrease OE Throughput World Current Priority # 1: Decrease OE # 2: Decrease I # 3: Increase T Conventional World
  • 37. TOC Question...  How do you manage a company in a world where increasing Throughput is the #1 priority, reducing Inventory is #2, and reducing Operating Expense is a tactic only after serious efforts at #1 and #2?
  • 38. TOC Summary The theory of Constraints is about 2 things  Focus  Follow Through
  • 39. TOC Summary: Focus  A company must first know its Goal  Then it must identify the thing(s), the constraint(s), that are limiting the level of achievement of that Goal.
  • 40. TOC Summary: Follow Through The Process of On Going Improvement  Identify the Constraint  Find out the Root cause of Constraint  Develop Solutions to eliminate the cause  Implement the solution  Resolve the constraint
  • 41. Enhancing Global Competitiveness TOC-Lean-Six Sigma Way 3.LEAN a new approach to Cost Reduction
  • 42. What makes your products Costlier? A B Profit Margins Who Controls the Selling Price? Company A : 5% Company B : 10% Selling Price
  • 43. What do we do in our processes? Marketing Bidding Purchasing Production Finishing Shipping  In any business activity at any moment of time, either we are adding Value or creating Waste
  • 44. What makes Your Products Costlier? Cp Cp P P Profit = Cost of Product + Cost of Waste Ex-factory Cost makes the Products Costlier? Cw Cw Selling Price Ex-Factory Cost Ex-Factory Cost
  • 45. How to increase the Profit? C/o Waste Waste P Cost of Product Waste P Cost of Product W Selling Price
  • 47. Business as a Supply chain
  • 48. Supply chain: a link of Business Processes Marketing Bidding Purchasing Production Finishing Shipping
  • 49. Every process is a Black Box
  • 50. Resources to produce and supply Products 1. Materials Products 4. Methods 2. Machines 3. Men
  • 51. Resources to design & deliver Services 1.Information 4.Processes (Office Procedures) Services 2.Assests (Office facilities) 3. People’s Knowledge &Time
  • 53. In each operation we either Add Value or.. Value 2.Machines Value:a capability provided to a customer at the right time at an appropriate price, as defined in each case by the customer 1. Materials Products
  • 54. add value or Generate WASTE Waste 2.Machines “Muda”: Any business activity that absorbs resources, but adds no value 1. Materials Products 1. Over production 2. Inventory 3. Defects/rejection/rework 4. Waiting 5. Inappropriate Processing 6. Unnecessary Motions 7. Transporting 8. Untapped human Potential
  • 55. Where do you add Value? 1.Retention 2.Transportation 3.Processing 4.Inspection 1. Materials Products 2. Machines 3. Men
  • 56. Waste (“muda” in Japanese) is ‘anything other than the minimum amount of equipment, materials, parts, space, and worker’s time, which are absolutely essential to add value to the product.’ - Shoichiro Toyoda Founder, Toyota What is Muda (Waste)?
  • 57. 1. Waste of Overproduction  Producing more than requirement, before time or faster  Produced to compensate loss in production due to absenteeism, equipment break down, higher rejection rate, inconsistency in operation  Instead of eliminating the root cause companies go for overproduction
  • 58. 2. Waste of Inventory  More than the required stock of finished product, work-in process and raw materials do not add any value  They add cost of operation by blocking more money, increased requirement of transportation, storage and handling
  • 59. 3. Waste of Defects  Defects or rejects interrupt production and require expensive rework  Rejects have to be scrapped  Defective products may damage the tools and jigs installed on machines
  • 60. 4. Waste of Waiting  Muda of waiting occurs when the hands of the operator are idle  Operator’s work is put on hold because of line imbalances, lack of parts, or machine downtime or operator monitoring the machine when machine is adding value to the job
  • 61. 5. Waste of Processing  Sometimes inadequate technology or design leads to muda in processing  Unproductive striking of the the press, de-burring of the product, machine idling cause muda
  • 62. 6. Waste of Motion  Any motion of a person’s body not directly related to adding value is non productive  Any action such as lifting or carrying a heavy object, should be avoided
  • 63. 7. Waste of Transport  Transport is an essential part of operations, but moving materials and products add no value  Any process physically distant from main line adds muda of transport  Use of conveyors, fork lifts, trucks and other transport system has to be minimized
  • 64. 8.Waste of Untapped Human Potential  The purpose of efficient system is “to create thinking people” but most organizations don’t use thinking power  No involvement in decision making  Not utilizing experience of people for improvement  Example : Not using creative brain power of employees, not listening, thinking that only managers have idea worth pursuing
  • 65. Wastes appear in the following forms:  Defective materials  Wasted materials  Excess consumption  Unwanted inventory  Demurrage  Downtime of machines  Unutilized capacity  Productivity Loss  Waiting time  Yield loss  Re-work  Defective products/scrap  Downgraded products  Un-recovered bye- products  Returned Material  Warranty Claims  Complaints  Cancelled orders  Excess transportation cost  Delayed delivery  ………………………….
  • 66. Production Process Waste Waste Category Production Process Waste Example Overproduction Early delivery, producing more than demand, producing without order Inventory Unsold items, High inventory, Excess safety stock Defect Scrap, Rework, Defective items, Nonconforming actions, errors Waiting Idle operators, Slow speed, Late delivery, Excessive queue, Machine down, Material not available Inappropriate processing Un necessary steps in process, number of approvals, making mandatory non value adding reports Excess Motion Too much worker movement,Walking to/from copier, central filing, fax machine ,Bending, excessive walking Transportation Multiple handling, Fork lifts, Conveyors
  • 67. Office Process Waste Waste Examples 1. Over production Processing of non-priority purchase requests Causes long lead times, downstream shortages 2. Waiting Paper not reached, Machine busy, Person not available 3.Transportation Transport of files, documents, equipment etc. 4.Over processing Doing more work than necessary: You don’t know what customer wants, Allowing the NVA work to creep in process 5.Inventory physical pile of forms, pending e-mails, caller on hold, people standing in line 6. Motion Too much worker movement, Poor office layout, Ergonomically wrong designed furniture 7.Defects Missing information, Missing deadlines, Operator given incorrect version of documents 8. Untapped human potential No suggestion system. No encouragement for innovation and improvement
  • 68. Exercise: Identify waste  You have been hired by a Tea Stall to eliminate waste from their business processes. As per the customers complaints, they have to wait for 15 minutes to get Tea, whereas in competing Tea Stall it is delivered in five minutes. Shop owners is having relatively lower profit margin also.  Draw a process map from order taking to delivery of tea and identify the types of waste generated in the processes
  • 69. Cost of Waste : Sigma level & Competitiveness Sigma Level Defect Rate PPM Cost of WASTE (of Turnover) Competitiveness 6 3.4 < 10% 5 233 10 - 15% 4 6210 15 - 20% 3 66807 20 - 30% 2 308537 30 - 40% 1 690000 > 40% Industry Average Non Competitive World Class 15 - 30%
  • 70. WASTE 1. Detect Waste 2. Eliminate Waste 3. Prevent Waste How to Reduce Cost?
  • 71. How to improve Business Performance- the Lean way?  Specify value from the standpoint of customer (do they want goods and services or an effective solution to their problem?)  Identify the value stream for each product and remove wasted activities  Make the value flow towards the customer as quickly as possible  Only at the pull of the customer  Pursue perfection in the above four steps
  • 72. Enhancing Global Competitiveness TOC-Lean-Six Sigma Way 4.Strategy for Cost Reduction Initiatives
  • 73. Case Study Nippon Autocomp Ltd The CEO of company called all managers, analyzed the situation and observed that there has been 25% drop in business during last year and 21% and 18 % in preceding two years. Nippon Autocomp Ltd (NAL) is a producer of Fuel Tank Brackets for leading automobile manufacturers. It is operating since 1980, obtained ISO 9001 certificate in year 2002 & commanded a good market share till year 2005. With the entry of global players in Indian market, since last few years NAL started loosing business due to tough competition.
  • 74. NAL: Reasons for Business drop The CEO of company appointed a committee of HODs to find out the reasons of business decline and to select an appropriate Improvement Methodology to enhance the performance in a period of six months The committee gone through records of last 3 years, interacted with clients, and all concerned persons and arrived to a conclusion that NAL’s business declined mainly due to two reasons: -Higher cost of production & Longer lead time The quality of NAL products were acceptable to customers but it’s prices were 5 – 7 % higher than competitors.The customers demand a lead time of 10 days, whereas current lead time of NAL is 30 days Committee decided to go for Radical Cost Reduction Intervention Now your group has been selected as Consulting Team to facilitate Performance Improvement in NAL, with clear objective; to reduce cost & lead time within six months •How would you make it happen?
  • 75. NAL: Process Information  Customer demand: 265 Brackets/day.  Ex factory Price of Bracket : Rs.3000 per piece  Plant operation 5 days/week, 8 Hrs/day, 50 weeks/yr  Main Raw Material (for one Bracket): Steel plate ( 6mm ThickX500mmX1000 mm) Weight: 30Kg, Cost Rs.900  Process yield: Stamping- 95%, Welding- 90%, Deburring- 99%, Assembly-98%, Overall:Finished product to Input - 60% (by weight). Loss in form of scrap, trims, defectives.  Industry Benchmark of overall yield:95%  Inventory: Raw Material-10 days, Stamping-5425 pcs, Welding-1400 pcs, Deburring -1225, Assembled : 0
  • 76. NAL Process Data Parameters Stamping Welding De- burring Assembly Yield 95% 90% 99% 98% Inventory R Mtl: 10 Shift Finished:5425 Pcs 1400 Pcs 1225Pcs -- M/c Breakdown 30 Mnts/Shift 30 Mts/S 70 Mts/S 15Mts/S Changeover Time 4 Hrs/3 Shift 10 Mts/S -- 5Mts/S Lunch Break 30 Mts/S 30 mts/S 30 Mts/S 30 Mts/S Cost of Inventory RMtl: Rs.900/Pc FP; Rs.1000/Pc Rs.1500/ Pc Rs.1600/Pc Rs.2500/Pc Machine Idle Cost Rs.6000/Hr Rs.6000/Hr Rs.6000/Hr Rs.6000/Hr
  • 77.  Form a Team of 5 Consultants, brainstorm and develop step by step approach to make NAL competitive through Radical Cost Reduction (TLS) intervention  Evolve strategy for reduction of Cost & Lead Time in NAL  Present your findings in the following steps: - Step 1,2,3…: Activities & Deliverables - Strategy deployment schedule Develop strategy, Not Solutions Exercise : Strategy Development
  • 79. Activity 1 2 3 4 5 6 1. 2. 3. 4. 5. 6. Radical Cost Reduction Intervention Schedule Months
  • 80. Steps Deliverables 1. Awareness of new Technique Mindset Change 2. Constraint Diagnosis Constraints in the system 3. Project Selection Projects for Improvement 4. Project Team Training Problem Solving Competency 5. Solution Development Improvement Action Plan 6. Implement Solution Reduced cost & Lead Time Strategy to Reduce Cost & improve Delivery
  • 81. Activity 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 1. TLS Awareness Programs 2. Constraint Diagnosis 3. Project Selection 4. Project Team Training 5. Solution Development 6. Implement Solution Radical Cost Reduction Intervention Schedule
  • 82. Enhancing Global Competitiveness TOC-Lean-Six Sigma Way 5.Change Management
  • 83. The Law of Mind  If you always do what you have always done, you will always get what you have always gotten.  If you want to bring change in the cost, you have to make changes in causal factors.  You have to Manage Change
  • 84. Change Management 1. What to change ? (identification of problems) 2. What should be the content of change? (developing solutions) 3. How to make change happen? (implementation of solution) 4. How to sustain the change? (cultural transformation)
  • 85. Change Management - Overview Change Management Objective Tool Activity What to change? Identification of Constraints? TOC- Lean: Diagnosis, VSM Detection of Waste What should be the content of change? Detailed investigation & solution development Lean -Six Sigma: Define- Measure- Analyze Identification of root-cause of waste Making change happen! Implementing solutions Lean -Six Sigma: Improve Elimination of root-cause of Waste How to sustain change? Holding the gain Lean -Six Sigma: Control Prevention of waste
  • 86. Enhancing Global Competitiveness TOC-Lean-Six Sigma Way 6.What to Change? Select Cost Reduction (or Quality or Delivery Improvement) Projects
  • 87. Cost Reduction Projects  Cost reduction is a change management activity  The very first step of change management is to discover “What to Change”?  Change has to be done project-by-project  How to select cost reduction project has to be a scientific and objective activity.  Criteria for selection of project is “that one, which is impacting maximum on bottom-line”  Such projects can be identified through a unique diagnostic workshop based on the principles of “Theory of Constraints (TOC) and Lean”  We have to begin cost reduction activity through “Constraint Diagnosis”
  • 88. Waste are symptoms of Problems Raw Materials Information Products Services 1. Over production 2. Inventory 3. Defects 4. Unnecessary Motions 5. Inappropriate Processing 6. Waiting 7. Transporting 8. Untapped Human Potential
  • 89. What Causes Waste? Retention Transportation Processing Inspection Raw Materials Product s 1. Over production 2. Inventory 3. Defects 4. Unnecessary Motions 5. Inappropriate Processing 6. Waiting 7. Transporting 8. Untapped Human Potential
  • 90. Constraints  Constraints cannot be perceived as good or bad  There cannot be a constraint- free world.  Constraints are Facts of Life  Constraints are opportunities for improvement For the continuity of business & Growth of organization, Constraints must be resolved in time.
  • 91. What is Constraint? Process-1  The weakest Link of your Business Process Chain Process-2 Process-3 Process-4 Process-5 Process-6
  • 92. Cutting Fabrication Assembly Finishing Packaging Shipping Supplier Customer 60 U/D 60 U/D 40 U/D 70 U/D 60 U/D Example: A steel door fabrication company. Raw materials: steel sections and sheets. Output: fnished steel doors Maximum Throughput of Value Stream: ? Units/Day Rate at which a system converts it’s inventory into money Throughput of a Business System
  • 93. Cutting Fabrication Assembly Finishing Packaging Shipping Supplier Customer 60 U/D 60 U/D 40 U/D 70 U/D 60 U/D Throughput of Value Stream: 40 Units/Day Any system can produce only as much as It’s critically constrained processes Constraint Constraint of Business System
  • 94. Steps to identify waste and discover constraints! 1. Divide the Organization in to network of Business Processes 2. Develop process map 3. Identify all types of wastes generated in each business process 4. Measure the quantum of waste generated in each process 5. Evaluate the economic value of waste 6. Determine the saving potential 7. Compile the waste assessment report 8. Identify & prioritize the areas of constraints 9. Select cost reduction projects
  • 95. Enhancing Global Competitiveness TOC-Lean-Six Sigma Way 7.Constraint Diagnosis
  • 96. Areas of constraints resulting to waste? Manufacturing Process: In your factory, waste may be related to: 5M+Q+S  Material  Machine  Method  Man  Management  Quality &  Safety
  • 97. Areas of constraints resulting to waste? Office Process: Office Waste are related to:  Information  Asset  Process  People
  • 98. Process Mapping Process map is means of Systematical diagnostic activity and information flow. To prepare Process Map:  Establish the process boundaries  Observe the process in operation  List the outputs, customers, and their key requirements  List the inputs, suppliers, and your key requirements
  • 99. Process-1 V W Process-2 V W Process-3 V W Process-4 W Product V Input Macro level Process Map Identify the waste generated at each process/process step
  • 100. Process-1 V W Process-2 V W Process-3 V W Process-4 W Product V Input Micro level Process Map Step-1 V W Step-2 V W Step-3 V W Input Output Identify the waste generated at each process/process step
  • 101. How to identify Waste? Process-1 Process-2 Process-3 Process-4 Material Machine Method Men Managmt. Quality Safety Type of Waste
  • 102. Identify the source of data Sources of data:  Production report  Quality performance reports  Cost sheets  Customer complaints  Audit reports  Breakdown reports  Maintenance records  Warranty claims  Shipping documents  Customer orders  ………………………
  • 103. Data collection plan  What data is required?  Where the data is available?  Who should collect?  When?  How?  Formats?
  • 104. Quantum of waste?  Identify the types of waste  Develop metrics for measuring the quantum of waste  Collect the quantum of waste generated during last 12 months period
  • 105. Evaluate the Cost of Waste  Identify the waste  Decide its measurement unit  Calculate the cost (loss) per unit  Evaluate the financial impact during last 12 months period
  • 106. Compile the data to identify the constraints  Compile the data in order of their impact on bottom line  Identify the areas of constraints causing waste (Material, Machines, Methods/Process., People etc.)  Prioritize the Constraints to be resolved on priority basis
  • 107. Cost Reduction Project Selection Waste Unit of Measurement Quantity ( per Annum) Economic Value Priority Process:_________________________________________
  • 108. Selection of projects  Decide what projects to be taken up for Cost reduction /Improvement?  Criteria for selection: - Customer satisfaction - Competitiveness - Profitability  Get approval of management  Form project teams  Decide the start & completion dates  Do it!
  • 109. Exercise: Select Cost Reduction Projects 1. Draw NAL process map 2. Identify the types of waste generated in each process 3. Quantify the waste generated per annum 4. Estimate the annual cost of waste based on available information 5. Select cost reduction projects to be taken up by your team
  • 110. Exercise : Draw NAL Process Map
  • 111. List of Waste Waste Unit of Measurement Process:_________________________________________
  • 112. Cost Reduction Project Selection Waste Unit of Measurement Quantity ( per Annum) Economic Value Priority Process:_________________________________________
  • 113. Enhancing Global Competitiveness TOC-Lean-Six Sigma Way 8.Value Stream Mapping
  • 114. Value Stream Mapping •Value stream mapping is one of the most powerful tool to identify the problems which are causing higher cost, poor quality and longer lead time. •Conduct the Value Stream Mapping of the Bracket production value stream
  • 115. NAL: Production Process •Production processes: -Stamping, -Spot Welding, -De-burring, -Assembly & shipping •Process Metrics -Cycle Time (C/T) -Changeover Time (C/O) -Equipment Reliability (Rel.) -Fist Pass Yield (FPY%) -Inventory -No. of Operators
  • 116. Customer Demand Rate Calculate TAKT Time  One shift operation  Time 8 HrsX60= 480 Mts  Lunch break: 30 Mts  Tea Breaks 2X10 Mts: 20 Mts  Production Meeting: 5 Mts  Changeover time: 5 Mts  Net available time: 420 Mts  Demand rate: 265 Brackets/day  TAKT Time: 420 Mts/ 265 Pcs/day = 95 Seconds TAKT Time
  • 117. Indian Car Co . Daily Bharat Strips Weekly Stamping Spot Weld Deburr Assemble C/T=1 sec C/O= 4 hrs Rel.= 98% FPY = 95% C/T=39 sec C/O= 11 min Rel.= 99% FPY = 90% C/T=17 sec C/O= 0 min Rel.= 80% FPY = 99% C/T=48 sec C/O= 5 min Rel.= 100% FPY = 98% =1 =1 =1 =2 Shared 2 Weeks 5,425 1,400 1,225 Prod Ctrl MRP Monthly Weekly 30/60/90 Forecast Weekly Weekly Schedule Daily 5300 pcs/mo. 265 pcs/day 10 days 20.5 days 5 days 4.5 days 1 sec 39 sec 17 sec 48 sec 105 sec 40 days I I I I Current State Value Stream Map
  • 118. Indian Car Co Daily Bharat Strips Weekly Stamping Spot Weld SW/Deburr/Assemble Assemble C/T=1 sec C/O= 4 hrs Rel.= 98% FPY = 95% C/T=39 sec C/O= 11 min Rel.= 99% FPY = 90% C/T=17 sec C/O= 0 min Rel.= 80% FPY = 99% C/T=48 sec C/O= 5 min Rel.= 100% FPY = 98% =1 =4 Shared 3 Days Prod Ctrl MRP Monthly Daily 30/60/90 Forecast Weekly 7,000 pcs/mo. 350 pcs/day 3 days 2 days 2 days 1 sec 91 sec 7 days 2 Days 2 Days 90 Sec L/T 2 days Daily Schedule C/O C/O C/O C/T Future State Value Stream Map
  • 119. Project Selection Major factors for Higher Cost Cost Reduction Projects Time Schedule Stamping unit Changeover time too high 4 Hrs Reduce Changeover time of Stamping unit First Pass yield of Stamping unit too low 90 % Improve quality of stamping process Reliability of De-burring unit low 80 % Improve equipment availability of de- burring Inventory too high 10700 Reduce Inventory
  • 121. Parameters Before Lean After Lean Lead Time 40 days 7 days Cycle Time 105 Sec 91Sec Inventory 10,700 Pcs 1855 Pcs Kaizen Events: • Reduce stamping changeover time • Improve deburring reliability • Improve spot wel quality Other Lean actions: • Operators multi-skill training • Flexibility • Reduce defects Nippon Autocomp Ltd. Impact after Lean Six Sigma Projects
  • 122. Exercise: Select a Cost Reduction Project from your functional area  Write down brief description related to your process and products/services  Draw a process map and identify the waste generated  Quantify the waste  Assess the economic impacts of waste  Select one of the problems from your process  Title of your Project: ………………………………
  • 123. Co. Description: Products/Services, Turnover Selected Process: Description Process Map Waste Generated Quantity of Waste (per year) Economic Impact of Waste (per year) Selected Project Exercise: Select a Cost Reduction Project from your process / organization