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1
Is a process for creative problem-solving.
Rather than a one-shoe-fits-all mindset, it
encourages a holistic view where
uncertainty and ambiguity are welcomed
and embraced as to consider all sides of a
problem.
1
2
Design process steps
Ideate
Define
Empathize
Prototype
Test
2
1 2 4
3 5 6 7
Implement
Review
2.1
Is the first stage of the Design Thinking process.
The following stages can be summarised as:
Define, Ideate, Prototype and Test. In the empathise
stage, your goal, as a designer, is to gain an
empathic understanding of the people you’re
designing for and the problem you are trying to
solve.
This process involves observing, engaging, and
empathising with the people you are designing for
in order to understand their experiences and
motivations, as well as immersing yourself in their
physical environment in order to have a deeper
personal understanding of the issues, needs and
challenges involved.
2.1
2.2
The Design Process is an approach for breaking
down a large project into manageable chunks.
Architects, engineers, scientists, and other
thinkers use the design process to solve a variety
of problems. Use this process to define the steps
needed to tackle each project, and remember to
hold to all of your ideas and sketches throughout
the process.
2.2
2.3
Ideation is a creative process where designers
generate ideas in sessions (e.g., brainstorming,
worst possible idea).
It is the third stage in the Design Thinking
process. Participants gather with open minds to
produce as many ideas as they can to address a
problem statement in a facilitated, judgment-free
environment.
2.3
2.4
It's time to experiment! Through
trial and error, your team identifies
which of the possible solutions can
best solve the identified problems.
This will usually include reduced
versions of the products or systems
in question so that you can submit
and get feedback from the people
they are intended for.
The goal is to start with a low-fidelity
version of the intended solution and
improve it over time based on
feedback. Starting with a paper
prototype can help you learn quickly
with minimal effort. The prototype
should be a realistic representation of
the solution that allows you to
understand what works and what
doesn't. It is changed and updated
based on feedback from the test
phase in an iterative cycle.
2.4
2.5
The conduct of design reviews is
compulsory as part of design
controls, when developing products
in certain regulated contexts such
as medical devices.
By definition, a review must include
persons who are external to the
design team.
A design review is a milestone within a
product development process whereby
a design is evaluated against its
requirements in order to verify the
outcomes of previous activities and
identify issues before committing to -
and if need to be re-prioritise - further
work. The ultimate design review, if
successful, therefore triggers the
product launch or product release.
2.5
2.6
Planning and documenting the design
implementation is the first step in this process.
The design implementation description should
be as detailed as possible.
Implementation must consider the possibility of
a failure, even after a successful pilot or
prototype network test. The plan should
therefore include a test at every step and a
rollback plan to revert to the original setup if a
problem occurs. List implementation steps and
estimated times in a table.
2.6
2.7
Test our prototypePurpose: To see how well your design
workedAsk yourself: Did it work? Did it accomplish what I
wanted it to do? Did anything else happen during my test that I
didn’t expect?
Communicate ResultsPurpose: To share your results and learn
from others Ask yourself: How should I best communicate my
results? Should I make a drawing and show people my
prototype? How should I ask for others’ feedback on my
design?
Evaluate and Redesign Purpose: To consider how to improve
your designAsk yourself: Did my design work the best that it
could?How could I make it better? Is it practical? Are the
materials cheap and easy to find? Does my solution create new
problems, or the need for another new product? Will others be
able to use it equally as well?
2.7
3
Flexibility
Degree of
vertical
integration
Nature of
demand
Degree of
automation
3
1 2 4
3 5
Quality level and
degree of
customer contact
Design Thinking: A Creative Problem-Solving Process

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Design Thinking: A Creative Problem-Solving Process

  • 1.
  • 2. 1
  • 3. Is a process for creative problem-solving. Rather than a one-shoe-fits-all mindset, it encourages a holistic view where uncertainty and ambiguity are welcomed and embraced as to consider all sides of a problem. 1
  • 4. 2
  • 6. 2.1
  • 7. Is the first stage of the Design Thinking process. The following stages can be summarised as: Define, Ideate, Prototype and Test. In the empathise stage, your goal, as a designer, is to gain an empathic understanding of the people you’re designing for and the problem you are trying to solve. This process involves observing, engaging, and empathising with the people you are designing for in order to understand their experiences and motivations, as well as immersing yourself in their physical environment in order to have a deeper personal understanding of the issues, needs and challenges involved. 2.1
  • 8. 2.2
  • 9. The Design Process is an approach for breaking down a large project into manageable chunks. Architects, engineers, scientists, and other thinkers use the design process to solve a variety of problems. Use this process to define the steps needed to tackle each project, and remember to hold to all of your ideas and sketches throughout the process. 2.2
  • 10. 2.3
  • 11. Ideation is a creative process where designers generate ideas in sessions (e.g., brainstorming, worst possible idea). It is the third stage in the Design Thinking process. Participants gather with open minds to produce as many ideas as they can to address a problem statement in a facilitated, judgment-free environment. 2.3
  • 12. 2.4
  • 13. It's time to experiment! Through trial and error, your team identifies which of the possible solutions can best solve the identified problems. This will usually include reduced versions of the products or systems in question so that you can submit and get feedback from the people they are intended for. The goal is to start with a low-fidelity version of the intended solution and improve it over time based on feedback. Starting with a paper prototype can help you learn quickly with minimal effort. The prototype should be a realistic representation of the solution that allows you to understand what works and what doesn't. It is changed and updated based on feedback from the test phase in an iterative cycle. 2.4
  • 14. 2.5
  • 15. The conduct of design reviews is compulsory as part of design controls, when developing products in certain regulated contexts such as medical devices. By definition, a review must include persons who are external to the design team. A design review is a milestone within a product development process whereby a design is evaluated against its requirements in order to verify the outcomes of previous activities and identify issues before committing to - and if need to be re-prioritise - further work. The ultimate design review, if successful, therefore triggers the product launch or product release. 2.5
  • 16. 2.6
  • 17. Planning and documenting the design implementation is the first step in this process. The design implementation description should be as detailed as possible. Implementation must consider the possibility of a failure, even after a successful pilot or prototype network test. The plan should therefore include a test at every step and a rollback plan to revert to the original setup if a problem occurs. List implementation steps and estimated times in a table. 2.6
  • 18. 2.7
  • 19. Test our prototypePurpose: To see how well your design workedAsk yourself: Did it work? Did it accomplish what I wanted it to do? Did anything else happen during my test that I didn’t expect? Communicate ResultsPurpose: To share your results and learn from others Ask yourself: How should I best communicate my results? Should I make a drawing and show people my prototype? How should I ask for others’ feedback on my design? Evaluate and Redesign Purpose: To consider how to improve your designAsk yourself: Did my design work the best that it could?How could I make it better? Is it practical? Are the materials cheap and easy to find? Does my solution create new problems, or the need for another new product? Will others be able to use it equally as well? 2.7
  • 20. 3
  • 21. Flexibility Degree of vertical integration Nature of demand Degree of automation 3 1 2 4 3 5 Quality level and degree of customer contact