The document discusses new features of WhatsApp Business that help businesses connect with customers. It outlines features like business profiles, catalogs to showcase products and services, QR codes for easy access to a business chat, messaging tools like quick replies, away messages to update customers, labels to categorize chats, business stickers for fun engagement, and WhatsApp pay for digital payments in India. The features help businesses communicate with and serve customers better especially during lockdowns.

1. ALL YOU NEED TO
KNOW ABOUT THE
NEW WHATSAPP
BUSINESS FEATURES!

2. Introduction
WhatsApp Business has assumed a
fundamental function in aiding small
businesses to contact their client
base and upgrade sales even during
the lockdown, during the lockdown.
We have recorded beneath the main
new features of the WhatsApp
Business application

3. Research suggests that 63%
of customers have started
messaging the companies
more often in the past two
years and, 67% look to
continue the trend in the
following two years
0 25 50 75
Started messaging
Continues

4. It’s essential for any business
to have a complete, well-
detailed, and professional
business profile for their
account.
Creating a
business profile

5. Catalog
This feature helps businesses to
create a showroom for their
goods and services, which the
customers can browse easily and
help them make a decision
quickly

6. QR Codes
They act as the main
digital entrance that
opens the way for a chat
with the business

7. MESSAGING
TOOLS
Quick replies help
businesses to address
the queries of their
customers quickly

8. Away messages
Also, the ‘away’ messages
update the customers about
when they can receive a
solution to their queries

9. The categories can be ‘New
Orders’ or ‘Pending Orders’;
they can also categorize chats
and messages based on these
labels
Labels

10. To keep conversations healthy
and animated (in a funny way)
between businesses and
customers, WhatsApp offers a
pack of animated stickers
Business themed
stickers

11. WhatsApp pay
In November, WhatsApp launched its
payments services in India. The company
assures that the payment feature is safe
as it has been designed in partnership
with the National Payments Corporation
of India (NPCI) using UPI
To know more about whatsapp pay and other features, Click here

12. Connect us
Socially
https://www.theimpulsedigital.com
91-9769285224
collabs@theimpulsedigital.com

13. THANK YOU