SAP customer success story from Hydro Tasmania, an environmentally-conscious energy producer. In partnership with SAP and UXC Oxygen, they introduced the SAP Work Manager Mobile App in conjunction with SAP’s ERP solution to ameliorate processes, improve employee productivity, and reduce costs.

1. SAP Customer Success Story | Utilities | Hydro Tasmania
Hydro Tasmania: Realizing the
benefits of workforce mobilization
Partner
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SAP Customer Success Story | Utilities | Hydro Tasmania
Executive overview
Company
Vision
Why SAP
Solution
Benefits
Future plans
Hydro Tasmania, an environmentally-conscious energy producer, believed workforce
mobilization would empower their field maintenance employees to make better-
informed decisions and improve operational efficiencies. In partnership with SAP and
UXC Oxygen, they introduced the SAP Work Manager Mobile App in conjunction with
SAP’s ERP solution to ameliorate processes, improve employee productivity, and
reduce costs.
Company
Hydro Tasmania
Industry
Utilities
Products and Services
Hydropower and wind power generation, electricity and
gas retail, consulting
Web Site
www.hydro.com.au
SAP® Solutions
SAP ERP Solution, SAP Work Manager Mobile App
Partner
UXC Oxygen

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Executive overview
Company
Vision
Why SAP
Solution
Benefits
Future plans
SAP Customer Success Story | Utilities | Hydro Tasmania
The power of natural thinking
Hydro Tasmania, a global leader in clean energy
innovation, is Australia’s largest producer of
renewable energy and the nation’s largest water
manager. Owned by the Tasmanian government, the
company operates 55 major dams, 30 hydropower
stations, and has built some of the nation’s largest
wind farms.
“We generate power into the National Electricity
Market, so we’ve got a connector that goes across
to mainland Australia,” said Hydro Tasmania’s
Corporate Solutions Manager, David Shields.“We
also sell into the Eastern seaboard of Australia as
well as here in Tasmania.”
Hydro Tasmania sells hydro and wind power
through its retail business, Momentum Energy,
which specializes in providing quality products
and services to medium-sized industrial buyers.
Hydro Tasmania also offers its expertise on power
engineering, renewable energy, and environmental
solutions internationally through its consulting
business, Entura.
Hydro Tasmania is a $5 billion business which
employs over 1,100 workers, including 150
maintenance staff. For over 100 years, Hydro
Tasmania has built value for its owners, customers
and employees by operating with a deep respect for
the environment.
Over 100years of experience

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Executive overview
Company
Vision
Why SAP
Solution
Benefits
Future plans
SAP Customer Success Story | Utilities | Hydro Tasmania
Harnessing technology for improved
efficiency and productivity
Hydro Tasmania’s 55 major dams all require close
monitoring and timely maintenance. Their 150 field
staff regularly visit the dams and record readings
to monitor proper performance. Typically, these
readings were written on a piece of paper and
subsequently entered into the company’s computer
system at the end of the day.
“Getting the data back into the system and into the
hands of engineers took quite a long time, and often
the quality of the data we gave back to them was not
what we wanted it to be,’’ said Shields.“Obviously,
things used to go missing. A lot of the guys would get
back to the office and they would go to put a reading
in and they would realize that they had missed a
couple, or that it was the wrong reading.’’
The company realized that providing maintenance
staff with mobility tools would improve productivity
and efficiency in the field, as well as save time spent
processing readings and handling errors. They also
believed mobilization would reduce site visits and
the need for rework.
55
Major dams widely dispersed
throughout Tasmania

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Executive overview
Company
Vision
Why SAP
Solution
Benefits
Future plans
SAP Customer Success Story | Utilities | Hydro Tasmania
Leveraging a trusted partnership
Hydro Tasmania leveraged their existing SAP
technology investment and working relationship
with SAP to develop a mobile solution to fit their
maintenance needs. A strong partnership grew from
SAP’s investment of time and resources to learn
about Hydro Tasmania’s business.
“It was really about sitting down together and
working through SAP’s understanding of our
business, what we do and where we get value,”
said Shields.
Hydro Tasmania sought mobile technology that both
increased efficiency, and provided a positive user-
friendly experience.
To meet its needs, the company chose the SAP
Work Manager Mobile App with plant maintenance
functionality because it aligned so well with the field
team’s work.
“We had some quite detailed requirements for
mobility and the SAP Work Manager Mobile App fit
those requirements pretty well. It was very unique
that we could actually change layouts and make it
user friendly for the guys,” said Shields.“It changes
the way people can do their work.”
“The enhancements were built, tested against specifications, and basically
rolled out on to the devices and away we went.”
David Shields, Corporate Solutions Manager, Hydro Tasmania

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Executive overview
Company
Vision
Why SAP
Solution
Benefits
Future plans
SAP Customer Success Story | Utilities | Hydro Tasmania
Investing in mobile advancements
Using system integrator UXC Oxygen, Hydro
Tasmania rolled out the SAP Work Manager Mobile
App for field operations. Initially, 110 routine
and corrective maintenance staff used the app.
Additional workers followed suit during the next 12
months. Equipped with the work history of the asset
and the last set of readings on easy-to-use iPad Mini
tablets, Hydro Tasmania’s maintenance staff are
better prepared than ever to work productively and
safely. Improved analytics and better visibility help
the staff capture the higher-quality, real-time data
necessary to identify trends and safety concerns
before they become serious issues.
With one-third of their employees working outside of
cellular range, the SAP Work Manager App’s offline
functionality is essential.
“Remote workers will start the work order, record the
readings directly into the app, and record the time
while they’re there,” explained Shields.“Then, when
they get back into range, they will sync the device,
grab the data and upload it into the system.”
Leveraging UXC Oxygen’s expertise and the SAP
Work Manager Mobile App, Hydro Tasmania has
been able to put power in the hands of maintenance
staff by providing the tools and information they
need to work safely and efficiently.
“We measure success on user adoption rate, and it’s been really high,
especially for the guys who use it on a regular basis.”
David Shields, Corporate Solutions Manager, Hydro Tasmania

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Executive overview
Company
Vision
Why SAP
Solution
Benefits
Future plans
SAP Customer Success Story | Utilities | Hydro Tasmania
Reaping the benefits
of mobile technologies
The SAP Work Manager Mobile App has helped
Hydro Tasmania improve employee productivity and
reduce costs. By implementing SAP Work Manager,
Hydro Tasmania has saved hundreds of thousands of
dollars a year in direct labor costs. They have saved
millions through performing better inspections and
resolving issues more efficiently. Additionally, remote
maintenance staff now save up to two hours a day
by syncing data automatically instead of entering it
manually.
“They’re not rushing as much and they’re actually
doing a better quality inspection. For us, that’s a
really big deal,” said Shields.“Every incident costs us
a lot of money. It’s all about risk management and
cost avoidance at the end of the day.”
The introduction of near real-time data flows has
enhanced communication between the field staff
and the engineering team. Improved communication
has enabled more efficient processes and improved
responsiveness, thus reducing costs due to human
error.
The ability to share photos and videos with the
engineering team has reduced the need for further
site visits. Remote access to email means more
timely assessments and a more productive field
staff. The company is also attracting higher-caliber
talent who are keen to work with leading edge mobile
technologies.
User adoption and satisfaction have been extremely
high for the SAP Work Manager Mobile App.
This has increased the levels of trust between
management, IT and staff in pursuing future mobile
implementations.
Millions
of dollars in savings

8. 8 / 8
Executive overview
Company
Vision
Why SAP
Solution
Benefits
Future plans
Company
Continuous growth
in mobile strategy
With the success of the SAP Work Manager Mobile
App, Hydro Tasmania is looking forward to further
mobilizing their workforce using tools to improve
user experience and engagement with intuitive, role-
based interfaces.
Hydro Tasmania recognizes that the mutual
understanding between Hydro Tasmania and SAP
is critical to their success and the company looks
forward to continuing the relationship in the future.
“I understand their roadmap and where they’re
heading,” said Shields on SAP,“and how that relates
to Hydro Tasmania’s technology needs. I put a lot of
value in us having that partnership with SAP.”
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