1. Evaluation of WhatsApp for
promoting social presence in a
first year undergraduate
Radiography Problem Based
Learning (PBL) group
Behi, O., Corcoran, A.J., Tomkinson, D., Cowley, V., Cullinane, J., Robinson, L., & Martin, I.
3. Research Question
Can a mobile group messaging app such as
WhatsApp facilitate the development of
social presence in a PBL learning group?
4. (Garrison, Anderson, & Archer, 2001)
•Engaging with
unfamiliar material
•Sharing what isn’t
known
•Challenging ideas
and statements
5. Analytical framework
Interactive responses:
Affective responses:
Omg the researching articles sessions iv just
attended in the allerton library was so helpful. I
actually feel more positive about the iccp assignment
now.... just a bit.
Cohesive responses:
“Hey guys a few of us are already here so we'll do
some studying together”
(Rourke et al., 1999)
8. Conclusion
• Conversation limited to learning
• Facilitator driven
• Unpopular amongst students
• Limited socializing
Social presence
9. Slide sequence - 5-6 slides max
• Analytical framework
• quantitative finding
• qualitative quotes
• discussion - future uses, further research recommendations,
limitations, strengths - e.g. analysed by the students
• self analysis adds validity because we know what we were saying
and how we meant it
• students in the background not contributing but still gaining from
reading it
• keep it snappy and interesting, much of the info can be verbalised,
• 1 slide background, 1 slide method, 3 slides outcomes, pictures!
• image of group of students talking
• screenshots of quotes from whatsapp group
Editor's Notes
Objectives
Retrospective analysis of student messages posted on the ‘PBL WhatsApp group’ using a validated tool.
To determine whether group messaging can promote student socialisation by comparing data against a validated framework of social presence (Rourke et al 1999).
To describe any additional features specific to WhatsApp which further enhance the development of social presence
To determine whether WhatsApp can be recommended for use by other on-line learning groups.
Social presence categories used for analysing whatsapp interactions
Interactive Responses: responses appear to flow from/acknowledge the comments of others. This demonstrates social appreciation such that the reinforcement of the ‘other’ maintains interpersonal interaction and peer support
(2) Affective Responses: the expression of feelings, emotion and mood, the importance of which is explained through psychological theories which suggest bonding is enhanced through self-disclosure
(3) Cohesive Responses: these serve to enhance commitment to the ‘group’ and include phatics and salutations which are expressions of group life, vocatives (using personal names) and references to the whole group that use inclusive pronouns such as ‘we’ and ‘us’ [1] .
Analysis of the functionality of the platform, not the students
Between Sept 13 and June 14 over 6000 messages shared.
Data sampled during critical stages in academic year student journey when most in need of support
Before November when most at risk of lonliness and in need of support
During first assessment period – before christmas
During second assessment period – end of March
Also three intra semester phases, mid november, mid april, and during academic placement June
6 students independently analysed 100 consecutive messages at one of the 6 key points in the academic calendar
Immediacy –makes developing social presence easier when compared with other platforms as evidenced from all the “interactive responses”. Opportunity to respond to something immediately like a normal conversation increases likelihood of interaction between individuals – social presence.
Affective responses – easy to make because of the use of multimedia, photos and emojis demonstrating feelings and emotions
Not for all groups – the group members elected to use whatsapp and actively used it.
WhatsApp provides instantaneous connection between people compared with traditional discussion boards and allows users to share images, video and audio clips allowing for a more personal and user-friendly experience.
Messages not presented as threads with topics but as a chronological stream, more closely following the pattern of a normal conversation.
WhatsApp can effectively promote social presence which is a key element of successful learning.
Future research – considering how tutors can use MIM’s to support groups of students in a similar way.