A Smarter Planet with Shared Services & Outsourcing

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Cheah Kok Hoong
GM IT SSC, Sunway Shared Services Centre

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A Smarter Planet with Shared Services & Outsourcing

  1. 1. A Smarter Planet with Shared Services & Outsourcing Cheah Kok Hoong – GM IT SSC, Sunway Shared Services Centre
  2. 2. Source : Gartner TOP 10 BUSINESS & TECHNOLOGY PRIORITIES 2009 Document management 10 Expanding into new markets & geographies Service-oriented applications & architecture 9 Expanding current customer relationships Security technologies 8 Managing change initiatives Technical infrastructure 7 Targeting customers & markets more effectively Networking, voice & data communications 6 Creating new product / services (innovation) Collaboration technologies 5 Increasing the use of information/ analytics Legacy application modernisation 4 Attracting & retaining new customers Servers & storage technologies (virtualisation) 3 Improving enterprise workforce effectiveness Enterprise applications (ERP, CRM & others) 2 Reducing enterprise costs Business intelligence 1 Business process improvement Technology Priorities Ranking Business Priorities
  3. 3. Shared Services & Outsourcing Consolidation of IT operations to enhance performance whilst containing investment costs. Efficiency Investment Shared Services Approach Individual Approach Current Best in Class Investment Cost Contained PEOPLE PROCESS Centre of Excellence / Expertise Consolidation, Standardisation & Optimisation TECHNOLOGY Collaboration & Virtualisation
  4. 4. Email : [email_address] THANK YOU

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